What cell customers need to know

Always remember that your contract is just a corporate wishlist, most of
which is unenforceable. There is a common-law principle of fitness for
purpose. A cell phone that no longer works where you live or work
because your cellular carrier has realligned its towers functionality
is no longer "Fit for Purpose" and you can not be held to your contract.
If that happens to you and your carrier tries to charge an
"Early Termination Fee" even though your phone is useless and you refuse
to continue paying, just write to your state's attorney general, with a
certfied copy to the cellular companies HQ, and watch them reverse field.

Somehow a couple of cell company apologists have the distorted notion
that no one is allowed to say anything negative in these newsgroups, and
that if one has a problem at SprintPCS they shouldn't be told to call
Executive Services:

817-215-3000 and ask for Ann MacGhee

or at AT&T call 1-800-288-8954 (Executive Response)
x2630 : Serena Williams

Some apologist posters go manic when anyone mentions that CSRs (Customer
Service Representatives) are held strictly to 6 minute average handle
times, and its hard for them to even do that what with their upselling
quotas. To keep within handle times SprintPCS CSRs have been known to
lie, hang up on one, or transfer one to their supervisor, who is really
the CSR in the adjacent cubicle in the Phillipines.

It's no wonder that SprintPCS and AT&TWS are rated worst again for
customer service by Consumer Reports, results that mirror and confirm
those of J.D. Power.

I don't need to name names as to who the apologists are, they have and
will again plainly reveal themselves by how they respond to this post by
attacking this poster.

---

› See More: What cell customers need to know

"Robert M., aka Phi, the Village Idiot" <[email protected]> wrote in message
news:[email protected]...
> Always remember that your contract is just a corporate wishlist, most of
> which is unenforceable. There is a common-law principle of fitness for
> purpose. A cell phone that no longer works where you live or work
> because your cellular carrier has realligned its towers functionality
> is no longer "Fit for Purpose" and you can not be held to your contract.
> If that happens to you and your carrier tries to charge an
> "Early Termination Fee" even though your phone is useless and you refuse
> to continue paying, just write to your state's attorney general, with a
> certfied copy to the cellular companies HQ, and watch them reverse field.
>
> Somehow a couple of cell company apologists have the distorted notion
> that no one is allowed to say anything negative in these newsgroups, and
> that if one has a problem at SprintPCS they shouldn't be told to call
> Executive Services:
>
> 817-215-3000 and ask for Ann MacGhee
>
> or at AT&T call 1-800-288-8954 (Executive Response)
> x2630 : Serena Williams
>
> Some apologist posters go manic when anyone mentions that CSRs (Customer
> Service Representatives) are held strictly to 6 minute average handle
> times, and its hard for them to even do that what with their upselling
> quotas. To keep within handle times SprintPCS CSRs have been known to
> lie, hang up on one, or transfer one to their supervisor, who is really
> the CSR in the adjacent cubicle in the Phillipines.
>
> It's no wonder that SprintPCS and AT&TWS are rated worst again for
> customer service by Consumer Reports, results that mirror and confirm
> those of J.D. Power.
>
> I don't need to name names as to who the apologists are, they have and
> will again plainly reveal themselves by how they respond to this post by
> attacking this poster.

The troll with 51 ID's has spoken- same rants, new company.

Robert M. er....Steven Castron <[email protected]> of Aurora wrote:

> Always remember that your contract is just a corporate wishlist, most of
> which is unenforceable. There is a common-law principle of fitness for
> purpose. A cell phone that no longer works where you live or work
> because your cellular carrier has realligned its towers functionality
> is no longer "Fit for Purpose" and you can not be held to your contract.

Oh, so you're a Lawyer now PHILLIPE??

> If that happens to you and your carrier tries to charge an
> "Early Termination Fee" even though your phone is useless and you refuse
> to continue paying, just write to your state's attorney general, with a
> certfied copy to the cellular companies HQ

AND WHEN ALL ELSE FAILS TELL THEM TO CONTACT ..
Steven Castron <[email protected]> of Aurora
THEN contact his employeer and let THEM know what Stevens doing on
company time.

> Somehow a couple of cell company apologists have the distorted notion
> that no one is allowed to say anything negative in these newsgroups, and
> that if one has a problem at SprintPCS they shouldn't be told to call
> Executive Services:
>
> XXXXXXXXXXXXXX and ask for Ann MacGhee
>
> or at AT&T call XXXXXXXXXXXX (Executive Response)
> XXXXXX : Serena Williams

Or better yet contact Steven Castron <[email protected]> of Aurora
and have HIM pay your bills and Lawyer fees.

THEN contact his employeer and let THEM know what Stevens doing on
company time.
>
> Some apologist posters go manic when anyone mentions that CSRs (Customer
> Service Representatives) are held strictly to 6 minute average handle
> times, and its hard for them to even do that what with their upselling
> quotas. To keep within handle times SprintPCS CSRs have been known to
> lie, hang up on one, or transfer one to their supervisor, who is really
> the CSR in the adjacent cubicle in the Phillipines.
>
> It's no wonder that SprintPCS and AT&TWS are rated worst again for
> customer service by Consumer Reports, results that mirror and confirm
> those of J.D. Power.
>
> I don't need to name names as to who the apologists are, they have and
> will again plainly reveal themselves by how they respond to this post by
> attacking this poster.

and your name is really Steven Castron <[email protected]> of Aurora
EVERYONE PLEASE contact Steven Castron <[email protected]> of Aurora
and let him know what a jerk-off he is.
THEN contact his employeer and let THEM know what Stevens doing on
company time.

Frau Himmel
Still trying to outrun the death grip clutches of The Strangler

In article <[email protected]>,
Frau Himmel <[email protected]> wrote:

Frau Himmel = Michael Arends, the noted SprintPCS apologists from Boeing.

And let his employer know how he attends to mailbomb a fake alias.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Frau Himmel <[email protected]> wrote:
>
> Frau Himmel = Michael Arends, the noted SprintPCS apologists from Boeing.
>
> And let his employer know how he attends to mailbomb a fake alias.

Tell me Phillipe, do you practice your diatribe and trolling posts in front
of mirror? Maybe it's time to post your 52 IDs list in the ATTWS newsgroup.
Better yet, all of the groups, the next time you post your crap ...

Bob

"Robert M., aka Phil, the Village Idiot, stopped watching Teletubbies just
long enough to write" <[email protected]
news:[email protected]...
> In article <[email protected]>,
> Frau Himmel <[email protected]> wrote:
>
> Frau Himmel = Michael Arends, the noted SprintPCS apologists from Boeing.
>
> And let his employer know how he attends to mailbomb a fake alias.

Normally, I'd just call you an idiot at this point. But I'll change- you
are a factless idiot. Back up your claim or go away. Oh wait- you're Phil-
the Internet version of herpes. You never really go away.

Robert M. foolheartedly wrote:

> In article <[email protected]>,
> Frau Himmel <[email protected]> wrote:
>
> Frau Himmel = Michael Arends, the noted SprintPCS apologists from Boeing.
>
> And let his employer know how he attends to mailbomb a fake alias.

ROTFLMAO! Sorry Bingo, wrong again. But thanks for playing fool.
and thanks for verifying once again that you ARE the imbecile

Steven Castron <[email protected]> of Aurora! that we're talking about.

I'm sure Mr Arends? thanks you as well.

Frau Himmel
Still trying to outrun the death grip clutches of The Strangler

In article <[email protected]>,
Frau Himmel <[email protected]> wrote:

> Steven Castron <[email protected]> of Aurora!
>
> ROTFLMAO! Sorry Bingo, wrong again. But thanks for playing fool.
> and thanks for verifying once again that I am the imbecile
>

GO AWAY! It's been nice not having you around.



----------------------------
To email me, remove the zz.

On Tue, 20 Jan 2004 00:26:28 GMT, "Robert M." <[email protected]>
wrote:

>
>I don't need to name names as to who the apologists are, they have and
>will again plainly reveal themselves by how they respond to this post by
>attacking this poster.

Don't feed this troll! Funny too ... Phillip left Sprint PCS for ATT
Wireless and then later, it appears, he has ported his number ....
back to SPRINT PCS. This guy has been posting the same old **** here
since September.


Tom Veldhouse

In article <[email protected]>,
RexYBlue <[email protected]> wrote:

> GO AWAY! It's been nice not having you around.

And you were appointed moderator of all usenet by whom?

Sorry, but I will post useful information:

Always remember that your contract is just a corporate wishlist, most of
which is unenforceable. There is a common-law principle of fitness for
purpose. A cell phone that no longer works where you live or work
because your cellular carrier has realligned its towers functionality
is no longer "Fit for Purpose" and you can not be held to your contract.
If that happens to you and your carrier tries to charge an
"Early Termination Fee" even though your phone is useless and you refuse
to continue paying, just write to your state's attorney general, with a
certfied copy to the cellular companies HQ, and watch them reverse field.

Somehow a couple of cell company apologists have the distorted notion
that no one is allowed to say anything negative in these newsgroups, and
that if one has a problem at SprintPCS they shouldn't be told to call
Executive Services:

817-215-3000 and ask for Ann MacGhee

or at AT&T call 1-800-288-8954 (Executive Response)
x2630 : Serena Williams

Some apologist posters go manic when anyone mentions that CSRs (Customer
Service Representatives) are held strictly to 6 minute average handle
times, and its hard for them to even do that what with their upselling
quotas. To keep within handle times SprintPCS CSRs have been known to
lie, hang up on one, or transfer one to their supervisor, who is really
the CSR in the adjacent cubicle in the Phillipines.

It's no wonder that SprintPCS and AT&TWS are rated worst again for
customer service by Consumer Reports, results that mirror and confirm
those of J.D. Power.

I don't need to name names as to who the apologists are, they have and
will again plainly reveal themselves by how they respond to this post by
attacking this poster.

Robert M. wrote:

> In article <[email protected]>,
> RexYBlue <[email protected]> wrote:
>
>
>>GO AWAY! It's been nice not having you around.
>
>
> And you were appointed moderator of all usenet by whom?

The same entity who appointed you the authoritative source of all things
wireless.


> Sorry, but I will post useful information:

Oh look, another lie from Phillipe.

> Some apologist posters go manic when anyone mentions that CSRs (Customer
> Service Representatives) are held strictly to 6 minute average handle
> times,


Ah, so I'm NOT a liar when I pointed out that this fictitious hold time
limit is one of your battle cries.

http://tinyurl.com/yux3m

So who's the liar now?

> I don't need to name names as to who the apologists are, they have and
> will again plainly reveal themselves by how they respond to this post by
> attacking this poster.

It's not that any of us are apologists, Phillipe. It's that you're a
troll. Your long list of 50+ fake identities during your sordid,
pathetic history or trolling on this group speaks for itself.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

"Robert M., aka Phil, the Village Idiot" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> RexYBlue <[email protected]> wrote:
>
> > GO AWAY! It's been nice not having you around.
>
> And you were appointed moderator of all usenet by whom?
>
> Sorry, but I will post useful information:

Starting when?

>
> Always remember that your contract is just a corporate wishlist, most of
> which is unenforceable. There is a common-law principle of fitness for
> purpose. A cell phone that no longer works where you live or work
> because your cellular carrier has realligned its towers functionality
> is no longer "Fit for Purpose" and you can not be held to your contract.
> If that happens to you and your carrier tries to charge an
> "Early Termination Fee" even though your phone is useless and you refuse
> to continue paying, just write to your state's attorney general, with a
> certfied copy to the cellular companies HQ, and watch them reverse field.

And then you can port back to the carrier that you dropped in a hissy fit.
Right, Phil?

>
> Somehow a couple of cell company apologists have the distorted notion
> that no one is allowed to say anything negative in these newsgroups, and
> that if one has a problem at SprintPCS they shouldn't be told to call
> Executive Services:
>
> 817-215-3000 and ask for Ann MacGhee

Yeah, until the number gets changed due to the volume of unnecessary calls
that could have been handled through normal channels.

>
> or at AT&T call 1-800-288-8954 (Executive Response)
> x2630 : Serena Williams

Same as above.

>
> Some apologist posters go manic when anyone mentions that CSRs (Customer
> Service Representatives) are held strictly to 6 minute average handle
> times, and its hard for them to even do that what with their upselling
> quotas. To keep within handle times SprintPCS CSRs have been known to
> lie, hang up on one, or transfer one to their supervisor, who is really
> the CSR in the adjacent cubicle in the Phillipines.

Glad to see that you haven't given up on this. It makes it less difficult
to show what a moron you are.

>
> It's no wonder that SprintPCS and AT&TWS are rated worst again for
> customer service by Consumer Reports, results that mirror and confirm
> those of J.D. Power.

And how big a swing was there between first and last overall? Ten
percentage points? Wow- sounds like they all suck.

>
> I don't need to name names as to who the apologists are, they have and
> will again plainly reveal themselves by how they respond to this post by
> attacking this poster.

Would telling you that you are a mindless, brainless shell of a human who
has no clue about anything to do with cellular make me qualify?