Results 1 to 9 of 9
  1. #1
    Robert M.
    Guest
    We should all know by now how 2 years in a row JD Power and COnsumer
    Reports rated SprintPCS worst of the major carriers for Customer Service.
    A user survey by "The Yankee Group" also rated SprintPCS worst.

    http://www.nytimes.com/2004/01/15/te...ts/15fone.html



    See More: It's Unanimous




  2. #2
    e.b.
    Guest

    Re: It's Unanimous

    I've been with sprint pcs for over 3 years. The first week was a typical
    nightmare that has been repeated in here over and over; but after that it
    has been smooth sailing for me and I am very satisfied. I have automatic
    credit card payment and have rarely had the need to call customer service;
    but when I have, it has been very business like with minimal pain. For me,
    Sprint offers the best value.

    Just be glad that we have choices. No one is putting a gun to your head to
    stay with Sprint. Can you imagine how bad it would be if cellular carriers
    had local monopolies like cable and land line phone compaines?


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > We should all know by now how 2 years in a row JD Power and COnsumer
    > Reports rated SprintPCS worst of the major carriers for Customer Service.
    > A user survey by "The Yankee Group" also rated SprintPCS worst.
    >
    > http://www.nytimes.com/2004/01/15/te...ts/15fone.html






  3. #3
    Lawrence G. Mayka
    Guest

    Re: It's Unanimous

    "e.b." <[email protected]> wrote in message
    news:[email protected]
    > stay with Sprint. Can you imagine how bad it would be if cellular carriers
    > had local monopolies like cable and land line phone compaines?


    It was bad enough back in the '80s when we had exactly two carriers in each
    city, one affiliated with the telephone company (the B carrier) and one
    affiliated with a radio company (the A carrier). All the B carriers across
    the country acted a lot like one big cartel, and to a lesser extent the A
    carriers did the same. There was not much price competition, nor much
    innovation. Because of this industrywide lethargy, industry "experts" were
    claiming that the market was almost saturated, and at least one very major
    supplier of wireless equipment was told by the "experts" to exit the market.





  4. #4
    Bob Smith
    Guest

    Re: It's Unanimous


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > We should all know by now how 2 years in a row JD Power and COnsumer
    > Reports rated SprintPCS worst of the major carriers for Customer Service.
    > A user survey by "The Yankee Group" also rated SprintPCS worst.
    >
    > http://www.nytimes.com/2004/01/15/te...ts/15fone.html


    So Phillipe, err, A.M., Al, Alias for Smith, Bernard Sharri, BlueTooth Now,
    Bob Veldrends, Camile Cardenas, Carl70015, Carlos Z., CAT0NHAT, Chris
    McFarland, David, Dennis, DSL GURU, HK, J. Range, James, James Tullin, John
    S., Jonathan, Joseph, Leonard,
    LosAngelessLegal, Loving Moonlight, Matthew Lindeen, Michael, Milton
    Searlis, Monday Cellphone, P., P. Reality, PHil_Real, Phill.,
    Phillipe ., Phillipe2004, Posting Editor, PTT ReadyLink, Reginald, Renaldo,
    Richard, Robert M., Ronald, Sanyo Guy, Sarah Morlan,
    Sergei Kosonov, Sprint Truth, Sprintinator, Sprintposter, Stewart,Sunday
    Auto, Thomas Aspland, Tim Harrick, Weekend Sunshine,
    William Bays ....

    If you hate SPCS so much, just why did you port your phone back from ATTWS
    to SPCS again?

    Bob





  5. #5
    mjohns2
    Guest

    Re: It's Unanimous

    Again, that is a really good question.... If you left SPCS why did you come
    back, I'm sure you had the option to go to Verizon, Nextel, etc. why come
    back to the "worst of the major carriers for Customer Service?"

    --

    http://www.youmatch.net/



    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]
    > > We should all know by now how 2 years in a row JD Power and COnsumer
    > > Reports rated SprintPCS worst of the major carriers for Customer

    Service.
    > > A user survey by "The Yankee Group" also rated SprintPCS worst.
    > >
    > > http://www.nytimes.com/2004/01/15/te...ts/15fone.html

    >
    > So Phillipe, err, A.M., Al, Alias for Smith, Bernard Sharri, BlueTooth

    Now,
    > Bob Veldrends, Camile Cardenas, Carl70015, Carlos Z., CAT0NHAT, Chris
    > McFarland, David, Dennis, DSL GURU, HK, J. Range, James, James Tullin,

    John
    > S., Jonathan, Joseph, Leonard,
    > LosAngelessLegal, Loving Moonlight, Matthew Lindeen, Michael, Milton
    > Searlis, Monday Cellphone, P., P. Reality, PHil_Real, Phill.,
    > Phillipe ., Phillipe2004, Posting Editor, PTT ReadyLink, Reginald,

    Renaldo,
    > Richard, Robert M., Ronald, Sanyo Guy, Sarah Morlan,
    > Sergei Kosonov, Sprint Truth, Sprintinator, Sprintposter, Stewart,Sunday
    > Auto, Thomas Aspland, Tim Harrick, Weekend Sunshine,
    > William Bays ....
    >
    > If you hate SPCS so much, just why did you port your phone back from ATTWS
    > to SPCS again?
    >
    > Bob
    >
    >






  6. #6
    Frank Harris
    Guest

    Re: It's Unanimous

    I'm concerned that if a new round of buyouts eventually leaves the US
    with just two providers (such as Cingular and Verizon), we'll be back to
    that situation again, and the improvements in features and pricing that
    the 1900MHz PCS competitors brought to the industry beginning in 1997
    will be lost.

    Lawrence G. Mayka wrote:

    > It was bad enough back in the '80s when we had exactly two carriers in each
    > city, ...
    >


    --
    Frank Harris in San Francisco with an A620



  7. #7
    Donkey Agony
    Guest

    Re: It's Unanimous

    Frank Harris wrote:

    >> It was bad enough back in the '80s when we had exactly two carriers
    >> in each city, ...


    > I'm concerned that if a new round of buyouts eventually leaves the US
    > with just two providers (such as Cingular and Verizon), we'll be back
    > to that situation again, and the improvements in features and pricing
    > that the 1900MHz PCS competitors brought to the industry beginning in
    > 1997 will be lost.


    Even if it were to shake down at some point to only two providers (which
    I highly doubt), it wouldn't be anywhere near the situation we had in
    the 80's (and before). That old situation was government *mandated*
    courtesy of Congress', uh, love for the people, which became known as
    "Universal Service". If you remember, Socialist ideas, meaning
    "regulated monopolies for The People", were quite in vogue even in the
    U.S. for most of the last century, despite our protestations to be a
    "free society".

    When you remove the gun-point of government mandates, *temporary*
    monopolies may indeed sometimes arise, but there are always the hungrier
    and leaner companies nipping at their heels, and when the temporary
    monopoly becomes complacent, it's history.

    Unfortunately "temporary" is a rather subjective thing, and some people
    can't think past a couple of years. Those people have a tendency to
    want to call on the gubmint to "fix it", and there we go again. I worry
    about *those* people (and their congresscritters), not market-created
    ephemeral monopolies.

    I'm cautiously optimistic, though, that we may have learned our lesson
    in the last century.

    --
    da
    ~~
    "OE Quotefix" http://flash.to/oe-quotefix
    to fix Outlook Express' broken quoting.





  8. #8
    Eric Brown
    Guest

    Re: It's Unanimous

    Well, I can speak for myself, because I'm continuing to go with Sprint in spite of my
    latest
    problems with them -- I can't transfer my cell # (at least not yet) and I have mistakenly
    made it my primary business contact #.

    I'm working on a way to wean myself off of it, believe me.

    "mjohns2" <[email protected]> wrote in message
    news:[email protected]
    > Again, that is a really good question.... If you left SPCS why did you come
    > back, I'm sure you had the option to go to Verizon, Nextel, etc. why come
    > back to the "worst of the major carriers for Customer Service?"
    >
    > --
    >
    > http://www.youmatch.net/
    >
    >
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "Robert M." <[email protected]> wrote in message
    > > news:[email protected]
    > > > We should all know by now how 2 years in a row JD Power and COnsumer
    > > > Reports rated SprintPCS worst of the major carriers for Customer

    > Service.
    > > > A user survey by "The Yankee Group" also rated SprintPCS worst.
    > > >
    > > > http://www.nytimes.com/2004/01/15/te...ts/15fone.html

    > >
    > > So Phillipe, err, A.M., Al, Alias for Smith, Bernard Sharri, BlueTooth

    > Now,
    > > Bob Veldrends, Camile Cardenas, Carl70015, Carlos Z., CAT0NHAT, Chris
    > > McFarland, David, Dennis, DSL GURU, HK, J. Range, James, James Tullin,

    > John
    > > S., Jonathan, Joseph, Leonard,
    > > LosAngelessLegal, Loving Moonlight, Matthew Lindeen, Michael, Milton
    > > Searlis, Monday Cellphone, P., P. Reality, PHil_Real, Phill.,
    > > Phillipe ., Phillipe2004, Posting Editor, PTT ReadyLink, Reginald,

    > Renaldo,
    > > Richard, Robert M., Ronald, Sanyo Guy, Sarah Morlan,
    > > Sergei Kosonov, Sprint Truth, Sprintinator, Sprintposter, Stewart,Sunday
    > > Auto, Thomas Aspland, Tim Harrick, Weekend Sunshine,
    > > William Bays ....
    > >
    > > If you hate SPCS so much, just why did you port your phone back from ATTWS
    > > to SPCS again?
    > >
    > > Bob
    > >
    > >

    >
    >






  9. #9
    Thomas T. Veldhouse
    Guest

    Re: It's Unanimous

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Robert M. <[email protected]> wrote:
    > We should all know by now how 2 years in a row JD Power and COnsumer
    > Reports rated SprintPCS worst of the major carriers for Customer Service.
    > A user survey by "The Yankee Group" also rated SprintPCS worst.
    >
    > http://www.nytimes.com/2004/01/15/te...ts/15fone.html


    Phillip .... take a hike!

    -----BEGIN PGP SIGNATURE-----
    Version: GnuPG v1.2.4 (FreeBSD)

    iD8DBQFAFW1j1p0e3NXsrtERAkBkAJ9t1xMBELVTeVPHDU5Z7Qu1Cq6c3ACguODf
    vBN1yhbc+9GbaVW2QGSss08=
    =GxZs
    -----END PGP SIGNATURE-----



  • Similar Threads