Results 1 to 9 of 9
  1. #1
    webbynow
    Guest
    I have been procrastinating calling customer service to ask for a better
    deal/plan. I currently have the old $30 for 300 minutes (also the same
    phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do have
    free 1st incoming call. Oh and I have not been on a contract since the
    start of service which is almost 5 years ago.

    I am just wondering if there is a customer service phone number that is
    more preferable than others. All these years I have only called customer
    service once to inquire about calling directory assistance and he was curt.





    See More: best customer service # to request...?




  2. #2
    Bob Smith
    Guest

    Re: best customer service # to request...?


    "webbynow" <[email protected]> wrote in message
    news:[email protected]
    > I have been procrastinating calling customer service to ask for a better
    > deal/plan. I currently have the old $30 for 300 minutes (also the same
    > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do have
    > free 1st incoming call. Oh and I have not been on a contract since the
    > start of service which is almost 5 years ago.
    >
    > I am just wondering if there is a customer service phone number that is
    > more preferable than others. All these years I have only called customer
    > service once to inquire about calling directory assistance and he was

    curt.

    No, not really any other numbers to call. What you need to do, prior to
    calling CS, is to go through you past 2 or 3 months, to see how much the
    FIMF is benefiting you. How many incoming calls are you keeping under a
    minute? How many times are you going over your 300 AT minute allotment?

    If you find you do use the FIMF a lot, and don't go over your monthly
    minutes, then you may not need to change. If you find you are going over
    your minutes, a new plan might help you out, but even the lowest cost plan
    costs more than what you are paying now.

    SPCS had a rebate offer going for old phones on the same number for 18
    months or longer. Don't know whether it's still available. You can ask when
    you call up SPCS.

    Check out the competitor's offers in your same price range, and see whether
    they offer more for your needs. That's the key word here, your "Needs", in
    terms of coverage first, and price second.

    Before you do call SPCS, make sure what your needs will be for the service,
    i.e.: N & W and at what time you want that to start, whether you have an
    interest in Vision, and one of their vision packs, whether you need the
    national F & C plan, or if you don't travel much, the F & C area plan. If
    you find yourself roaming quite a bit, whether the F&CA $5 option is
    available in your area, and whether it will save you money..

    When you do call up SPCS, do it on a landline - 888-211-4727, as you may
    need to pop the battery off to read the esn on the phone to the rep. When
    Claire answers the phone, say "Cancellation", which should bring up a CS to
    discuss your needs. Tell the rep that you've been looking at so & so's
    cellular plans, and was wondering whether SPCS can offer something similar.
    Reinforce to them you aren't under contract, and that you've been happy with
    the service to date. (I'm guessing you have been satisfied from your
    comments above.) If you have referred others to SPCS, mention that as well.

    Ask them about your old phone and whether the rebate offer is still in
    place.

    They might be able to work out a deal with you, but keep in mind that
    because you are on the low end of their plan prices, they won't be able to
    give you the same deals as accounts with larger priced plans. You just
    aren't the same profitable client as higher paying clients.

    Bob





  3. #3
    Scott Nelson
    Guest

    Re: best customer service # to request...?

    I called on a separate issue and the rep offered to change me to a new plan.
    I told the rep that unless I could keep the FIMF thing that, I would rather
    stay where I was.
    ( I use 200 FIMF Mins a month ).
    She put gave me the FIMF on a new 300 min plan and gave me 50 more minutes
    ( 350 min for $35 ) and I now have N&W starting at 8pm.

    I would try to call in with something else ( billing issue or something )
    and then see if they notice you have an older than dirt plan and see if they
    jump.
    Maybe an issue as I wasn't the one trying to start the bargaining process.
    ;-)
    You might have to call ina couple of time to get a rep that will notice that
    you are in an old plan.

    I didn't want a new phone either so, I still have my Startac ( which I would
    trade in anyway, the thing gets GREAT reception ).
    So I wasn't asking them for a new phone, maybe that helped.

    Like anything else, YMMV, IHMO, etc., etc. :-)

    Scotty



    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "webbynow" <[email protected]> wrote in message
    > news:[email protected]
    > > I have been procrastinating calling customer service to ask for a better
    > > deal/plan. I currently have the old $30 for 300 minutes (also the same
    > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do

    have
    > > free 1st incoming call. Oh and I have not been on a contract since the
    > > start of service which is almost 5 years ago.
    > >
    > > I am just wondering if there is a customer service phone number that is
    > > more preferable than others. All these years I have only called

    customer
    > > service once to inquire about calling directory assistance and he was

    > curt.
    >
    > No, not really any other numbers to call. What you need to do, prior to
    > calling CS, is to go through you past 2 or 3 months, to see how much the
    > FIMF is benefiting you. How many incoming calls are you keeping under a
    > minute? How many times are you going over your 300 AT minute allotment?
    >
    > If you find you do use the FIMF a lot, and don't go over your monthly
    > minutes, then you may not need to change. If you find you are going over
    > your minutes, a new plan might help you out, but even the lowest cost plan
    > costs more than what you are paying now.
    >
    > SPCS had a rebate offer going for old phones on the same number for 18
    > months or longer. Don't know whether it's still available. You can ask

    when
    > you call up SPCS.
    >
    > Check out the competitor's offers in your same price range, and see

    whether
    > they offer more for your needs. That's the key word here, your "Needs", in
    > terms of coverage first, and price second.
    >
    > Before you do call SPCS, make sure what your needs will be for the

    service,
    > i.e.: N & W and at what time you want that to start, whether you have an
    > interest in Vision, and one of their vision packs, whether you need the
    > national F & C plan, or if you don't travel much, the F & C area plan. If
    > you find yourself roaming quite a bit, whether the F&CA $5 option is
    > available in your area, and whether it will save you money..
    >
    > When you do call up SPCS, do it on a landline - 888-211-4727, as you may
    > need to pop the battery off to read the esn on the phone to the rep. When
    > Claire answers the phone, say "Cancellation", which should bring up a CS

    to
    > discuss your needs. Tell the rep that you've been looking at so & so's
    > cellular plans, and was wondering whether SPCS can offer something

    similar.
    > Reinforce to them you aren't under contract, and that you've been happy

    with
    > the service to date. (I'm guessing you have been satisfied from your
    > comments above.) If you have referred others to SPCS, mention that as

    well.
    >
    > Ask them about your old phone and whether the rebate offer is still in
    > place.
    >
    > They might be able to work out a deal with you, but keep in mind that
    > because you are on the low end of their plan prices, they won't be able to
    > give you the same deals as accounts with larger priced plans. You just
    > aren't the same profitable client as higher paying clients.
    >
    > Bob
    >
    >






  4. #4
    webbynow
    Guest

    Re: best customer service # to request...?

    Did you have to sign a new contract, Scott?
    I do not need a new phone either. N&W would be nice .

    "Scott Nelson" <[email protected]> wrote in message
    news:[email protected]
    > I called on a separate issue and the rep offered to change me to a new

    plan.
    > I told the rep that unless I could keep the FIMF thing that, I would

    rather
    > stay where I was.
    > ( I use 200 FIMF Mins a month ).
    > She put gave me the FIMF on a new 300 min plan and gave me 50 more minutes
    > ( 350 min for $35 ) and I now have N&W starting at 8pm.
    >
    > I would try to call in with something else ( billing issue or something )
    > and then see if they notice you have an older than dirt plan and see if

    they
    > jump.
    > Maybe an issue as I wasn't the one trying to start the bargaining process.
    > ;-)
    > You might have to call ina couple of time to get a rep that will notice

    that
    > you are in an old plan.
    >
    > I didn't want a new phone either so, I still have my Startac ( which I

    would
    > trade in anyway, the thing gets GREAT reception ).
    > So I wasn't asking them for a new phone, maybe that helped.
    >
    > Like anything else, YMMV, IHMO, etc., etc. :-)
    >
    > Scotty
    >
    >
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > >
    > > "webbynow" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I have been procrastinating calling customer service to ask for a

    better
    > > > deal/plan. I currently have the old $30 for 300 minutes (also the

    same
    > > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do

    > have
    > > > free 1st incoming call. Oh and I have not been on a contract since

    the
    > > > start of service which is almost 5 years ago.
    > > >
    > > > I am just wondering if there is a customer service phone number that

    is
    > > > more preferable than others. All these years I have only called

    > customer
    > > > service once to inquire about calling directory assistance and he was

    > > curt.
    > >
    > > No, not really any other numbers to call. What you need to do, prior to
    > > calling CS, is to go through you past 2 or 3 months, to see how much the
    > > FIMF is benefiting you. How many incoming calls are you keeping under a
    > > minute? How many times are you going over your 300 AT minute allotment?
    > >
    > > If you find you do use the FIMF a lot, and don't go over your monthly
    > > minutes, then you may not need to change. If you find you are going over
    > > your minutes, a new plan might help you out, but even the lowest cost

    plan
    > > costs more than what you are paying now.
    > >
    > > SPCS had a rebate offer going for old phones on the same number for 18
    > > months or longer. Don't know whether it's still available. You can ask

    > when
    > > you call up SPCS.
    > >
    > > Check out the competitor's offers in your same price range, and see

    > whether
    > > they offer more for your needs. That's the key word here, your "Needs",

    in
    > > terms of coverage first, and price second.
    > >
    > > Before you do call SPCS, make sure what your needs will be for the

    > service,
    > > i.e.: N & W and at what time you want that to start, whether you have an
    > > interest in Vision, and one of their vision packs, whether you need the
    > > national F & C plan, or if you don't travel much, the F & C area plan.

    If
    > > you find yourself roaming quite a bit, whether the F&CA $5 option is
    > > available in your area, and whether it will save you money..
    > >
    > > When you do call up SPCS, do it on a landline - 888-211-4727, as you may
    > > need to pop the battery off to read the esn on the phone to the rep.

    When
    > > Claire answers the phone, say "Cancellation", which should bring up a CS

    > to
    > > discuss your needs. Tell the rep that you've been looking at so & so's
    > > cellular plans, and was wondering whether SPCS can offer something

    > similar.
    > > Reinforce to them you aren't under contract, and that you've been happy

    > with
    > > the service to date. (I'm guessing you have been satisfied from your
    > > comments above.) If you have referred others to SPCS, mention that as

    > well.
    > >
    > > Ask them about your old phone and whether the rebate offer is still in
    > > place.
    > >
    > > They might be able to work out a deal with you, but keep in mind that
    > > because you are on the low end of their plan prices, they won't be able

    to
    > > give you the same deals as accounts with larger priced plans. You just
    > > aren't the same profitable client as higher paying clients.
    > >
    > > Bob
    > >
    > >

    >
    >






  5. #5
    Bob Smith
    Guest

    Re: best customer service # to request...?


    "webbynow" <[email protected]> wrote in message
    news:[email protected]
    > Did you have to sign a new contract, Scott?
    > I do not need a new phone either. N&W would be nice .


    If you are still using a Samsung 3500, you probably will need a new phone
    within the next few months, if not for the phone crapping out, the battery
    will. Li-Ion batteries will start to crap out after 400 recharges or so,
    with less and less battery life. It sounds like you've either met or
    exceeded that number, considering the age of the phone.

    Bob





  6. #6
    Scott Nelson
    Guest

    Re: best customer service # to request...?

    In order to get these kind of deals, they make you do the contract thing,
    yes.
    I signed a 1 year contract.
    It was one of those, "they handed me off to a computer for verification"
    things.

    The new stuff didn't hit until my next billing cycle started so, it's kind
    of a "I hope they gave me what I wanted" kind of thing for a week until it
    hit the website but, it all turned out good.
    I am unjoying it.

    Scotty


    "webbynow" <[email protected]> wrote in message
    news:[email protected]
    > Did you have to sign a new contract, Scott?
    > I do not need a new phone either. N&W would be nice .
    >
    > "Scott Nelson" <[email protected]> wrote in message
    > news:[email protected]
    > > I called on a separate issue and the rep offered to change me to a new

    > plan.
    > > I told the rep that unless I could keep the FIMF thing that, I would

    > rather
    > > stay where I was.
    > > ( I use 200 FIMF Mins a month ).
    > > She put gave me the FIMF on a new 300 min plan and gave me 50 more

    minutes
    > > ( 350 min for $35 ) and I now have N&W starting at 8pm.
    > >
    > > I would try to call in with something else ( billing issue or

    something )
    > > and then see if they notice you have an older than dirt plan and see if

    > they
    > > jump.
    > > Maybe an issue as I wasn't the one trying to start the bargaining

    process.
    > > ;-)
    > > You might have to call ina couple of time to get a rep that will notice

    > that
    > > you are in an old plan.
    > >
    > > I didn't want a new phone either so, I still have my Startac ( which I

    > would
    > > trade in anyway, the thing gets GREAT reception ).
    > > So I wasn't asking them for a new phone, maybe that helped.
    > >
    > > Like anything else, YMMV, IHMO, etc., etc. :-)
    > >
    > > Scotty
    > >
    > >
    > >
    > > "Bob Smith" <[email protected]> wrote in message
    > > news:[email protected]
    > > >
    > > > "webbynow" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > > I have been procrastinating calling customer service to ask for a

    > better
    > > > > deal/plan. I currently have the old $30 for 300 minutes (also the

    > same
    > > > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I do

    > > have
    > > > > free 1st incoming call. Oh and I have not been on a contract since

    > the
    > > > > start of service which is almost 5 years ago.
    > > > >
    > > > > I am just wondering if there is a customer service phone number

    that
    > is
    > > > > more preferable than others. All these years I have only called

    > > customer
    > > > > service once to inquire about calling directory assistance and he

    was
    > > > curt.
    > > >
    > > > No, not really any other numbers to call. What you need to do, prior

    to
    > > > calling CS, is to go through you past 2 or 3 months, to see how much

    the
    > > > FIMF is benefiting you. How many incoming calls are you keeping under

    a
    > > > minute? How many times are you going over your 300 AT minute

    allotment?
    > > >
    > > > If you find you do use the FIMF a lot, and don't go over your monthly
    > > > minutes, then you may not need to change. If you find you are going

    over
    > > > your minutes, a new plan might help you out, but even the lowest cost

    > plan
    > > > costs more than what you are paying now.
    > > >
    > > > SPCS had a rebate offer going for old phones on the same number for 18
    > > > months or longer. Don't know whether it's still available. You can ask

    > > when
    > > > you call up SPCS.
    > > >
    > > > Check out the competitor's offers in your same price range, and see

    > > whether
    > > > they offer more for your needs. That's the key word here, your

    "Needs",
    > in
    > > > terms of coverage first, and price second.
    > > >
    > > > Before you do call SPCS, make sure what your needs will be for the

    > > service,
    > > > i.e.: N & W and at what time you want that to start, whether you have

    an
    > > > interest in Vision, and one of their vision packs, whether you need

    the
    > > > national F & C plan, or if you don't travel much, the F & C area plan.

    > If
    > > > you find yourself roaming quite a bit, whether the F&CA $5 option is
    > > > available in your area, and whether it will save you money..
    > > >
    > > > When you do call up SPCS, do it on a landline - 888-211-4727, as you

    may
    > > > need to pop the battery off to read the esn on the phone to the rep.

    > When
    > > > Claire answers the phone, say "Cancellation", which should bring up a

    CS
    > > to
    > > > discuss your needs. Tell the rep that you've been looking at so & so's
    > > > cellular plans, and was wondering whether SPCS can offer something

    > > similar.
    > > > Reinforce to them you aren't under contract, and that you've been

    happy
    > > with
    > > > the service to date. (I'm guessing you have been satisfied from your
    > > > comments above.) If you have referred others to SPCS, mention that as

    > > well.
    > > >
    > > > Ask them about your old phone and whether the rebate offer is still in
    > > > place.
    > > >
    > > > They might be able to work out a deal with you, but keep in mind that
    > > > because you are on the low end of their plan prices, they won't be

    able
    > to
    > > > give you the same deals as accounts with larger priced plans. You just
    > > > aren't the same profitable client as higher paying clients.
    > > >
    > > > Bob
    > > >
    > > >

    > >
    > >

    >
    >






  7. #7
    Scott Nelson
    Guest

    Re: best customer service # to request...?

    Uh, my fatfingers strike again.
    Should have been, I am _enjoying_ it. ;-)

    Scotty


    "Scott Nelson" <[email protected]> wrote in message
    news:[email protected]
    > In order to get these kind of deals, they make you do the contract thing,
    > yes.
    > I signed a 1 year contract.
    > It was one of those, "they handed me off to a computer for verification"
    > things.
    >
    > The new stuff didn't hit until my next billing cycle started so, it's kind
    > of a "I hope they gave me what I wanted" kind of thing for a week until it
    > hit the website but, it all turned out good.
    > I am unjoying it.
    >
    > Scotty
    >
    >
    > "webbynow" <[email protected]> wrote in message
    > news:[email protected]
    > > Did you have to sign a new contract, Scott?
    > > I do not need a new phone either. N&W would be nice .
    > >
    > > "Scott Nelson" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I called on a separate issue and the rep offered to change me to a new

    > > plan.
    > > > I told the rep that unless I could keep the FIMF thing that, I would

    > > rather
    > > > stay where I was.
    > > > ( I use 200 FIMF Mins a month ).
    > > > She put gave me the FIMF on a new 300 min plan and gave me 50 more

    > minutes
    > > > ( 350 min for $35 ) and I now have N&W starting at 8pm.
    > > >
    > > > I would try to call in with something else ( billing issue or

    > something )
    > > > and then see if they notice you have an older than dirt plan and see

    if
    > > they
    > > > jump.
    > > > Maybe an issue as I wasn't the one trying to start the bargaining

    > process.
    > > > ;-)
    > > > You might have to call ina couple of time to get a rep that will

    notice
    > > that
    > > > you are in an old plan.
    > > >
    > > > I didn't want a new phone either so, I still have my Startac ( which I

    > > would
    > > > trade in anyway, the thing gets GREAT reception ).
    > > > So I wasn't asking them for a new phone, maybe that helped.
    > > >
    > > > Like anything else, YMMV, IHMO, etc., etc. :-)
    > > >
    > > > Scotty
    > > >
    > > >
    > > >
    > > > "Bob Smith" <[email protected]> wrote in message
    > > > news:[email protected]
    > > > >
    > > > > "webbynow" <[email protected]> wrote in message
    > > > > news:[email protected]
    > > > > > I have been procrastinating calling customer service to ask for a

    > > better
    > > > > > deal/plan. I currently have the old $30 for 300 minutes (also the

    > > same
    > > > > > phone ie samsung sp350)with no free N&W, no free pcs to pcs but I

    do
    > > > have
    > > > > > free 1st incoming call. Oh and I have not been on a contract

    since
    > > the
    > > > > > start of service which is almost 5 years ago.
    > > > > >
    > > > > > I am just wondering if there is a customer service phone number

    > that
    > > is
    > > > > > more preferable than others. All these years I have only called
    > > > customer
    > > > > > service once to inquire about calling directory assistance and he

    > was
    > > > > curt.
    > > > >
    > > > > No, not really any other numbers to call. What you need to do, prior

    > to
    > > > > calling CS, is to go through you past 2 or 3 months, to see how much

    > the
    > > > > FIMF is benefiting you. How many incoming calls are you keeping

    under
    > a
    > > > > minute? How many times are you going over your 300 AT minute

    > allotment?
    > > > >
    > > > > If you find you do use the FIMF a lot, and don't go over your

    monthly
    > > > > minutes, then you may not need to change. If you find you are going

    > over
    > > > > your minutes, a new plan might help you out, but even the lowest

    cost
    > > plan
    > > > > costs more than what you are paying now.
    > > > >
    > > > > SPCS had a rebate offer going for old phones on the same number for

    18
    > > > > months or longer. Don't know whether it's still available. You can

    ask
    > > > when
    > > > > you call up SPCS.
    > > > >
    > > > > Check out the competitor's offers in your same price range, and see
    > > > whether
    > > > > they offer more for your needs. That's the key word here, your

    > "Needs",
    > > in
    > > > > terms of coverage first, and price second.
    > > > >
    > > > > Before you do call SPCS, make sure what your needs will be for the
    > > > service,
    > > > > i.e.: N & W and at what time you want that to start, whether you

    have
    > an
    > > > > interest in Vision, and one of their vision packs, whether you need

    > the
    > > > > national F & C plan, or if you don't travel much, the F & C area

    plan.
    > > If
    > > > > you find yourself roaming quite a bit, whether the F&CA $5 option is
    > > > > available in your area, and whether it will save you money..
    > > > >
    > > > > When you do call up SPCS, do it on a landline - 888-211-4727, as you

    > may
    > > > > need to pop the battery off to read the esn on the phone to the rep.

    > > When
    > > > > Claire answers the phone, say "Cancellation", which should bring up

    a
    > CS
    > > > to
    > > > > discuss your needs. Tell the rep that you've been looking at so &

    so's
    > > > > cellular plans, and was wondering whether SPCS can offer something
    > > > similar.
    > > > > Reinforce to them you aren't under contract, and that you've been

    > happy
    > > > with
    > > > > the service to date. (I'm guessing you have been satisfied from your
    > > > > comments above.) If you have referred others to SPCS, mention that

    as
    > > > well.
    > > > >
    > > > > Ask them about your old phone and whether the rebate offer is still

    in
    > > > > place.
    > > > >
    > > > > They might be able to work out a deal with you, but keep in mind

    that
    > > > > because you are on the low end of their plan prices, they won't be

    > able
    > > to
    > > > > give you the same deals as accounts with larger priced plans. You

    just
    > > > > aren't the same profitable client as higher paying clients.
    > > > >
    > > > > Bob
    > > > >
    > > > >
    > > >
    > > >

    > >
    > >

    >
    >






  8. #8
    Joe Gill
    Guest

    Re: best customer service # to request...?


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "webbynow" <[email protected]> wrote in message
    > news:VR[email protected]
    > > Did you have to sign a new contract, Scott?
    > > I do not need a new phone either. N&W would be nice .

    >
    > If you are still using a Samsung 3500, you probably will need a new phone
    > within the next few months, if not for the phone crapping out, the battery
    > will. Li-Ion batteries will start to crap out after 400 recharges or so,
    > with less and less battery life. It sounds like you've either met or
    > exceeded that number, considering the age of the phone.
    >
    > Bob
    >
    >

    I would like to add my $.02 on to what Bob said.
    I HAD 3 3500's on my account...

    Always had problems with:
    Short Battery life (Had to recharge Daily)
    Problems with calls ('searching for service, dropped calls')
    Physical problems with the arms(wings)
    Dropped calls everywhere.

    Even though:
    Phones 'tested fine'
    Two phones were replaced under warranty by Sprint!

    November 1, I switched out the phones for Sanyo 5300's and I am happy.
    Now I know how good the service can be!
    There were different 'hardware levels' of the 3500's and some of those
    levels are just bad!
    You may want to consider a new phone if you use the phone for anything more
    than "Hi.....Bye"!

    Also, one other item...
    You asked "I am just wondering if there is a customer service phone number
    that is more preferable than others".....
    There is only ONE case now where I know that to be true, and that is only to
    save yourself and the CSR frustration. If you have a business account, I
    believe you need to call on the business account number that you have not
    the 'general' number.





  9. #9
    Robert M.
    Guest

    Re: best customer service # to request...?

    In article <[email protected]>,
    "Joe Gill" <[email protected]@prodigy.net> wrote:

    > You asked "I am just wondering if there is a customer service phone number
    > that is more preferable than others".....
    > There is only ONE case now where I know that to be true, and that is only to
    > save yourself and the CSR frustration. If you have a business account, I
    > believe you need to call on the business account number that you have not
    > the 'general' number.



    True, usually less hold time for Business Accounts.

    1-888-788-4727



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