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  1. #1
    Robert M.
    Guest
    http://tinyurl.com/296ns


    AT&T Wireless Tops Cellular-Service is tops Customer Complaints to the
    FCC.

    The Article explains how the WSJ obtained information the cellular
    carriers dont want you to have by invoking the Federal "Freedom of
    Information Act Request". They then tabulated complaints to FCC versus
    number of carrier's customers.

    AT&T has the most complaints, and Sprint PCS comes in second.

    A spokesman for Sprint PCS declined to comment on the complaint figures.

    "We take this customer feedback seriously; we take all customer feedback
    seriously," an AT&T Wireless spokesman said.



    See More: AT&T Wireless beats out SprintPCS: WSJ Reports




  2. #2
    Scott Nelson
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    Aren't you sad? ;-)



    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > http://tinyurl.com/296ns
    >
    >
    > AT&T Wireless Tops Cellular-Service is tops Customer Complaints to the
    > FCC.
    >
    > The Article explains how the WSJ obtained information the cellular
    > carriers dont want you to have by invoking the Federal "Freedom of
    > Information Act Request". They then tabulated complaints to FCC versus
    > number of carrier's customers.
    >
    > AT&T has the most complaints, and Sprint PCS comes in second.
    >
    > A spokesman for Sprint PCS declined to comment on the complaint figures.
    >
    > "We take this customer feedback seriously; we take all customer feedback
    > seriously," an AT&T Wireless spokesman said.






  3. #3
    Thomas T. Veldhouse
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    In alt.cellular.attws Robert M. <[email protected]> wrote:
    > http://tinyurl.com/296ns
    >
    >
    > AT&T Wireless Tops Cellular-Service is tops Customer Complaints to the
    > FCC.
    >
    > The Article explains how the WSJ obtained information the cellular
    > carriers dont want you to have by invoking the Federal "Freedom of
    > Information Act Request". They then tabulated complaints to FCC versus
    > number of carrier's customers.
    >
    > AT&T has the most complaints, and Sprint PCS comes in second.
    >
    > A spokesman for Sprint PCS declined to comment on the complaint figures.
    >
    > "We take this customer feedback seriously; we take all customer feedback
    > seriously," an AT&T Wireless spokesman said.


    Tell us something new Phillip. Nobody here needed the Wall Street
    Journal or some poll from JD Powers to tell us that. You didn't post
    this because it was something others should know, you posted this
    because of your inherant spiteful nature and general trollishness.

    - --

    Thomas T. Veldhouse


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  4. #4
    Scott Nelson
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    Actually, he must like SprintPCS if he is giving it a complement like that,
    SprintPCS is better than AT&T. <sic> and <grin>.
    Thanks for the compliment.

    Scotty


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    > -----BEGIN PGP SIGNED MESSAGE-----
    > Hash: SHA1
    >
    > In alt.cellular.attws Robert M. <[email protected]> wrote:
    > > http://tinyurl.com/296ns
    > >
    > >
    > > AT&T Wireless Tops Cellular-Service is tops Customer Complaints to the
    > > FCC.
    > >
    > > The Article explains how the WSJ obtained information the cellular
    > > carriers dont want you to have by invoking the Federal "Freedom of
    > > Information Act Request". They then tabulated complaints to FCC versus
    > > number of carrier's customers.
    > >
    > > AT&T has the most complaints, and Sprint PCS comes in second.
    > >
    > > A spokesman for Sprint PCS declined to comment on the complaint figures.
    > >
    > > "We take this customer feedback seriously; we take all customer feedback
    > > seriously," an AT&T Wireless spokesman said.

    >
    > Tell us something new Phillip. Nobody here needed the Wall Street
    > Journal or some poll from JD Powers to tell us that. You didn't post
    > this because it was something others should know, you posted this
    > because of your inherant spiteful nature and general trollishness.
    >
    > - --
    >
    > Thomas T. Veldhouse
    >
    >
    > -----BEGIN PGP SIGNATURE-----
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    >
    > iD8DBQFAFlk51p0e3NXsrtERAuxOAJ9rkSA82MID748bv6P1LJQckL3QdQCfUJ5d
    > XS+POn5JCZmQbbra2hWXa8c=
    > =6khq
    > -----END PGP SIGNATURE-----






  5. #5
    Robert M.
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    In article <[email protected]>,
    "Scott Nelson" <[email protected]> wrote:

    > Aren't you sad? ;-)
    >
    >



    Just reporting the story. No one else has.

    When I receive bad service, I report it, and where apropriate
    get compensation.



  6. #6
    Scott Nelson
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    "In the third quarter, AT&T Wireless had a rate of 6.4 complaints per
    100,000 customers. The rate of complaints for Sprint PCS was next highest at
    4.0 per 100,000 customers, while T-Mobile USA Inc. had complaints of 3.5 per
    100,000."

    4 per 100,000? This figure is low really. So there are what 50 or so people
    out there who "filed complaints"?
    I think that's a good figure since there are bound to be mistakes.

    I wonder how many complaints there is against MSN? Are you going to switch
    ISPs as well? They are rated bottom in ISPs as well.
    Better change now, hurry up.

    Why are you still here?

    Scotty




    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > http://tinyurl.com/296ns
    >
    >
    > AT&T Wireless Tops Cellular-Service is tops Customer Complaints to the
    > FCC.
    >
    > The Article explains how the WSJ obtained information the cellular
    > carriers dont want you to have by invoking the Federal "Freedom of
    > Information Act Request". They then tabulated complaints to FCC versus
    > number of carrier's customers.
    >
    > AT&T has the most complaints, and Sprint PCS comes in second.
    >
    > A spokesman for Sprint PCS declined to comment on the complaint figures.
    >
    > "We take this customer feedback seriously; we take all customer feedback
    > seriously," an AT&T Wireless spokesman said.






  7. #7
    Bob Smith
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Scott Nelson" <[email protected]> wrote:
    >
    > > Aren't you sad? ;-)
    > >
    > >

    >
    >
    > Just reporting the story. No one else has.
    >
    > When I receive bad service, I report it, and where apropriate
    > get compensation.


    So, Phillipe, why don't you tell us why you returned to SPCS coverage?

    Bob





  8. #8
    Robert M.
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    In article <[email protected]>,
    "Scott Nelson" <[email protected]> wrote:

    > Actually, he must like SprintPCS if he is giving it a complement like that,
    > SprintPCS is better than AT&T. <sic> and <grin>.
    > Thanks for the compliment.
    >
    > Scotty


    Why must everything have ulterior motives? It was a relevant story
    that no one had posted a link to, so I posted it.



  9. #9
    Thomas T. Veldhouse
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Robert M. <[email protected]> wrote:
    >
    > Just reporting the story. No one else has.
    >
    > When I receive bad service, I report it, and where apropriate
    > get compensation.


    You do more than that. You are a vindictive coward who hides behind
    multiple aliases. You are spiteful and quick to throw stones, yet you
    throw stones at the very company that you transferred your service back
    to, Sprint PCS.

    - --

    Thomas T. Veldhouse


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    =EKT+
    -----END PGP SIGNATURE-----



  10. #10
    Thomas T. Veldhouse
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Robert M. <[email protected]> wrote:
    >
    > Why must everything have ulterior motives? It was a relevant story
    > that no one had posted a link to, so I posted it.


    Everything does not have to have ulterior motives. But when it comes
    from you there can be no doubt that there is one. You dug your own hole
    long ago and fell in, and I think it is much to late for you to rectify
    it now.

    - --

    Thomas T. Veldhouse


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    =bgBa
    -----END PGP SIGNATURE-----



  11. #11
    Thomas T. Veldhouse
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Scott Nelson <[email protected]> wrote:
    >
    > I wonder how many complaints there is against MSN? Are you going to switch
    > ISPs as well? They are rated bottom in ISPs as well.
    > Better change now, hurry up.
    >
    > Why are you still here?
    >
    > Scotty
    >


    Funny that you should mention switching ISPs. Phillip (aka Steve
    Castron) is known to have posted in some of the Houston newsgroups about
    looking for a new provider. He seems to have not left
    Earthlink/Mindspring since those posts ... so again, he is unsuccessful
    at a switch ... perhaps a little fickle he is.

    - --

    Thomas T. Veldhouse


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  12. #12
    Scott Nelson
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    "Half empty" at all turns ay?

    Hm. Or maybe just likes to complain, just for the sake of complaining.
    I have a friend that likes to start an argument just to have an argument.
    It's like a hobby for him.
    Maybe the same?

    "I would like the 5 minute argument please.....". ;-)

    Scotty



    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    > -----BEGIN PGP SIGNED MESSAGE-----
    > Hash: SHA1
    >
    > Scott Nelson <[email protected]> wrote:
    > >
    > > I wonder how many complaints there is against MSN? Are you going to

    switch
    > > ISPs as well? They are rated bottom in ISPs as well.
    > > Better change now, hurry up.
    > >
    > > Why are you still here?
    > >
    > > Scotty
    > >

    >
    > Funny that you should mention switching ISPs. Phillip (aka Steve
    > Castron) is known to have posted in some of the Houston newsgroups about
    > looking for a new provider. He seems to have not left
    > Earthlink/Mindspring since those posts ... so again, he is unsuccessful
    > at a switch ... perhaps a little fickle he is.
    >
    > - --
    >
    > Thomas T. Veldhouse
    >
    >
    > -----BEGIN PGP SIGNATURE-----
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    > -----END PGP SIGNATURE-----






  13. #13
    Lawrence G. Mayka
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    "Scott Nelson" <[email protected]> wrote in message
    news:[email protected]
    > "In the third quarter, AT&T Wireless had a rate of 6.4 complaints per
    > 100,000 customers. The rate of complaints for Sprint PCS was next highest

    at
    > 4.0 per 100,000 customers, while T-Mobile USA Inc. had complaints of 3.5

    per
    > 100,000."
    >
    > 4 per 100,000? This figure is low really. So there are what 50 or so

    people
    > out there who "filed complaints"?
    > I think that's a good figure since there are bound to be mistakes.


    Sprint has roughly 20 million customers, so 4 per 100K totals 800 complaints
    officially filed with the FCC in a single quarter (3-month period). Since
    Sprint's figure is higher than that of all the other major carriers save
    AT&T Wireless, it cannot be considered "good" in a competitive sense.
    Whether the figure is *significant* depends on other factors, such as:

    1) What is the best such figure among the major carriers? Is there a large
    or a small spread between Sprint's figure and the best?

    2) What percentage of unhappy customers actually file an official complaint
    with the FCC? If 100% do, then Sprint's figure indeed represents only 800
    unhappy customers out of its entire 200-million customer case. On the other
    hand, if only 1% of unhappy customers complain to the FCC, then those 800
    complaints represent 80K unhappy customers. Not disastrous, but disturbing.





  14. #14
    John R. Copeland
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports

    My surprise to the Wall Street Journal article was that the ratio
    of complaint-rates between the "worst" and "best" wireless carriers
    was only a little more than 4 : 1.

    The way some of the malcontents rave around here,
    you'd think the ratio would be more like 100 : 1.

    (I used quote marks above because that's a really narrow way
    to rate "best" and "worst" carriers.)
    ---JRC---

    "Lawrence G. Mayka" <[email protected]> wrote in message =
    news:[email protected]
    > "Scott Nelson" <[email protected]> wrote in message
    > news:[email protected]
    > > "In the third quarter, AT&T Wireless had a rate of 6.4 complaints =

    per
    > > 100,000 customers. The rate of complaints for Sprint PCS was next =

    highest
    > at
    > > 4.0 per 100,000 customers, while T-Mobile USA Inc. had complaints of =

    3.5
    > per
    > > 100,000."
    > >
    > > 4 per 100,000? This figure is low really. So there are what 50 or so

    > people
    > > out there who "filed complaints"?
    > > I think that's a good figure since there are bound to be mistakes.

    >=20
    > Sprint has roughly 20 million customers, so 4 per 100K totals 800 =

    complaints
    > officially filed with the FCC in a single quarter (3-month period). =

    Since
    > Sprint's figure is higher than that of all the other major carriers =

    save
    > AT&T Wireless, it cannot be considered "good" in a competitive sense.
    > Whether the figure is *significant* depends on other factors, such as:
    >=20
    > 1) What is the best such figure among the major carriers? Is there a =

    large
    > or a small spread between Sprint's figure and the best?
    >=20
    > 2) What percentage of unhappy customers actually file an official =

    complaint
    > with the FCC? If 100% do, then Sprint's figure indeed represents only =

    800
    > unhappy customers out of its entire 200-million customer case. On the =

    other
    > hand, if only 1% of unhappy customers complain to the FCC, then those =

    800
    > complaints represent 80K unhappy customers. Not disastrous, but =

    disturbing.
    >=20
    >




  15. #15
    Scott Stephenson
    Guest

    Re: AT&T Wireless beats out SprintPCS: WSJ Reports


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Scott Nelson" <[email protected]> wrote:
    >
    > > Actually, he must like SprintPCS if he is giving it a complement like

    that,
    > > SprintPCS is better than AT&T. <sic> and <grin>.
    > > Thanks for the compliment.
    > >
    > > Scotty

    >
    > Why must everything have ulterior motives? It was a relevant story
    > that no one had posted a link to, so I posted it.


    Wow, dude- talk about a reputation coming back to bite you in the ass.
    Maybe if you had looked at a few relevent facts before posting, you could
    have saved yourself a bunch of grief:

    - your track record around here
    - a more complete report than the WSJ provided in the article you posted
    - the difference between first and worst is going to end up being something
    like 0.005% by customer base. Don't you think that just might make the
    'results' meaningless when talking about best and worst?

    If you don't want to get crapped on, do some homework before opening your
    mouth.





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