SpeedPay

Does SPCS turn off your account when you pay your bill with a bank
account with a different?

Last night, I paid my SPCS bill with my wife's card. Same address
obviously and all of a sudden this morning, my service is turned off
completely and I get a recording that there is a indescrpency in my
account information??

The recording also states that I have to go to an SPCS store and
brings my drivers license and 2 other forms of ID! I'm like, what the
****??? I had an account for months now. Very strange

---

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In article <[email protected]>,
Melee <[email protected]> wrote:

> Does SPCS turn off your account when you pay your bill with a bank
> account with a different?
>
> Last night, I paid my SPCS bill with my wife's card. Same address
> obviously and all of a sudden this morning, my service is turned off
> completely and I get a recording that there is a indescrpency in my
> account information??
>
> The recording also states that I have to go to an SPCS store and
> brings my drivers license and 2 other forms of ID! I'm like, what the
> ****??? I had an account for months now. Very strange



It's the Patriot Act.

On Wed, 04 Feb 2004 03:28:13 GMT, "Robert M." <[email protected]>
wrote:

>In article <[email protected]>,
> Melee <[email protected]> wrote:
>
>> Does SPCS turn off your account when you pay your bill with a bank
>> account with a different?
>>
>> Last night, I paid my SPCS bill with my wife's card. Same address
>> obviously and all of a sudden this morning, my service is turned off
>> completely and I get a recording that there is a indescrpency in my
>> account information??
>>
>> The recording also states that I have to go to an SPCS store and
>> brings my drivers license and 2 other forms of ID! I'm like, what the
>> ****??? I had an account for months now. Very strange
>
>
>
>It's the Patriot Act.

Oh goodness

In article <[email protected]>,=20
[email protected] says...
> The recording also states that I have to go to an SPCS store and
> brings my drivers license and 2 other forms of ID! I'm like, what the
> ****??? I had an account for months now. Very strange
>=20

Yeah, your use of another person's credit card tripped a=20
fraud flag. They're just wanting to make sure you are=20
still you, and still in possession of your phone. The=20
automated system on the SPCS web site, and via your phone,=20
want everything to match. When something different gets=20
through (I.e. different name, as in your case), the system=20
spits it out to our fraud team, and they decide what to do=20
from there.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,
O/Siris <robjvargas@sprintpcs> wrote:

> In article <[email protected]>,
> [email protected] says...
> > The recording also states that I have to go to an SPCS store and
> > brings my drivers license and 2 other forms of ID! I'm like, what the
> > ****??? I had an account for months now. Very strange
> >
>
> Yeah, your use of another person's credit card tripped a
> fraud flag. They're just wanting to make sure you are
> still you, and still in possession of your phone. The
> automated system on the SPCS web site, and via your phone,
> want everything to match. When something different gets
> through (I.e. different name, as in your case), the system
> spits it out to our fraud team, and they decide what to do
> from there.


Common sense that its his wife's card or a phone call to him doesn't
apply. Just turn off the phone first, ask questions later. Not customer
friendly, but thats the kind of thing that makes SprintPCS custmer
service rated WORST; and even SprintPCS knows it has a problem (finally)
as its handing off its CS to IBM.

On Wed, 04 Feb 2004 03:28:13 GMT, "Robert M." <[email protected]>
wrote:

>In article <[email protected]>,
> Melee <[email protected]> wrote:
>
>> Does SPCS turn off your account when you pay your bill with a bank
>> account with a different?
>>
>> Last night, I paid my SPCS bill with my wife's card. Same address
>> obviously and all of a sudden this morning, my service is turned off
>> completely and I get a recording that there is a indescrpency in my
>> account information??
>>
>> The recording also states that I have to go to an SPCS store and
>> brings my drivers license and 2 other forms of ID! I'm like, what the
>> ****??? I had an account for months now. Very strange
>
>
>
>It's the Patriot Act.

Please have your wife log on and let us know what prison you end up
in. I'm sure we could just print the musings of this group out and
snail mail them to you.

<Shaking head> Fraud Alerts HEH.


David

In article <[email protected]>,
Snoopy <[email protected]> wrote:

> Fraud Alerts HEH.

Thats what Rob Vargas blamed it on yes, but I agree with the OP that
its certainly customer unfriendly to turn off service first, ask
questions later.

On 04 Feb 2004, in news:rmarkoff-
[email protected], "Robert M."
<[email protected]> scrawled:

> In article <[email protected]>,
> Snoopy <[email protected]> wrote:
>
>> Fraud Alerts HEH.
>
> Thats what Rob Vargas blamed it on yes, but I agree with the OP that
> its certainly customer unfriendly to turn off service first, ask
> questions later.
>

It seems that one of the main points in "fraud" is "does the original owner
still have possession of the phone?"

Therefore, a call to the phone is indeterminate and shutting service to the
phone is appropriate until ownership is established.

--
Zaphod
-----------------------------------------------
Some days, the sun even shines on a dog's butt.
-- Wade Redden
----------- BEGIN GEEK CODE BLOCK ----------------
Version: 3.1
GCM$/CS$/IT$/S/TW d-@ s: a+ C++$ UL*+++ P+ L++$ E---
W+++$ N++@ o? K- w@$ O- M@ V PS+@ PE@ Y+@ PGP++ t++
5 X R* tv+ b++ DI+++ D G e++ h++(h--) r+++ y+++
----------- END GEEK CODE BLOCK ------------------

In article <[email protected]>,
Zaphod <skorpion(removethis)@suespammers.org> wrote:

> On 04 Feb 2004, in news:rmarkoff-
> [email protected], "Robert M."
> <[email protected]> scrawled:
>
> > In article <[email protected]>,
> > Snoopy <[email protected]> wrote:
> >
> >> Fraud Alerts HEH.
> >
> > Thats what Rob Vargas blamed it on yes, but I agree with the OP that
> > its certainly customer unfriendly to turn off service first, ask
> > questions later.
> >
>
> It seems that one of the main points in "fraud" is "does the original owner
> still have possession of the phone?"
>
> Therefore, a call to the phone is indeterminate and shutting service to the
> phone is appropriate until ownership is established.

Nonsense. A call to the phone can enquire the pin number to instantly
determine if the original owner is in possescion of the phone. Otherwise
why have a pin number?

Robert M. <[email protected]> wrote:

> It's the Patriot Act.

You flaming idiot...

Sprint's system doesn't allow people to pay by check if the name on the
checking account doesn't match the name on the Sprint PCS account. I can
say from experience that there is no similar restriction on credit cards.
Sounds like some sort of screwup...

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

Robert M. <[email protected]> wrote:

> Common sense that its his wife's card

There is no way for Sprint to know that, moron.

My name is Sobol. There aren't a lot of Sobols in Apple Valley but there
are a bunch in the Cleveland phone book and I used to live in Cleveland.

My mother-in-law's last name is Jones. What do you think are the chances of
someone else having the same name as her?

(Oh, wait a minute, answering that question would actually require you to
have a few working brain cells. Sorry. Shouldn't have asked it.)


--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

On Wed, 04 Feb 2004 08:35:24 GMT, O/Siris <0sīrīs@sprīntpcs.cōm>
wrote:

>In article <[email protected]>,
>[email protected] says...
>> The recording also states that I have to go to an SPCS store and
>> brings my drivers license and 2 other forms of ID! I'm like, what the
>> ****??? I had an account for months now. Very strange
>>
>
>Yeah, your use of another person's credit card tripped a
>fraud flag. They're just wanting to make sure you are
>still you, and still in possession of your phone. The
>automated system on the SPCS web site, and via your phone,
>want everything to match. When something different gets
>through (I.e. different name, as in your case), the system
>spits it out to our fraud team, and they decide what to do
>from there.

Took care of it today. They were a little antsy because even though it
had the same address, obviously the first name was different. I'm like
oh goodness, it had the same ****ing address! My wife actually made
the payment for me and our account is a joint one! What a buch of
assholes. Oh well, goes to show you how many ghetto asses use SPCS
because I have never heard of any carrier doing that. It's sort of a
good thing though. You never know sometimes who might be trying to
tamper with your account.

Thanks to those who actually explained the problem and **** you to
those who were assholes. You know who you are

> Yeah, your use of another person's credit card tripped a
> fraud flag.

If he gave the correct credit card billing address and expiration date,
I doubt that this caused the problem.
I routinely pay my daughter's T-Mobile bill by charging it to
my credit card. Her name is not on my credit card account.

--
John Richards

On 04 Feb 2004, in
news:[email protected], "Robert M."
<[email protected]> scrawled:

> In article <[email protected]>,
> Zaphod <skorpion(removethis)@suespammers.org> wrote:
>
>> On 04 Feb 2004, in news:rmarkoff-
>> [email protected], "Robert M."
>> <[email protected]> scrawled:
>>
>> > In article <[email protected]>,
>> > Snoopy <[email protected]> wrote:
>> >
>> >> Fraud Alerts HEH.
>> >
>> > Thats what Rob Vargas blamed it on yes, but I agree with the OP that
>> > its certainly customer unfriendly to turn off service first, ask
>> > questions later.
>> >
>>
>> It seems that one of the main points in "fraud" is "does the original
>> owner still have possession of the phone?"
>>
>> Therefore, a call to the phone is indeterminate and shutting service to
>> the phone is appropriate until ownership is established.
>
> Nonsense. A call to the phone can enquire the pin number to instantly
> determine if the original owner is in possescion of the phone. Otherwise
> why have a pin number?
>

Pin number?

Do I have such a thing attached to my account info?

If so, they'd best not call to verify ownership 'cause I have no idea what my
"pin number" might be.

I do have an account password...

Point is, why waste their company time calling the phone. Best use of their
time is to shut the service; if the owner has the phone, he will contact
Sprint pretty quick. If the owner does not have the phone, the person in
possession does not have usage.

Works fine for me.

--
Zaphod
-----------------------------------------------
Some days, the sun even shines on a dog's butt.
-- Wade Redden
----------- BEGIN GEEK CODE BLOCK ----------------
Version: 3.1
GCM$/CS$/IT$/S/TW d-@ s: a+ C++$ UL*+++ P+ L++$ E---
W+++$ N++@ o? K- w@$ O- M@ V PS+@ PE@ Y+@ PGP++ t++
5 X R* tv+ b++ DI+++ D G e++ h++(h--) r+++ y+++
----------- END GEEK CODE BLOCK ------------------

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

Robert M. <[email protected]> wrote:
>
> Nonsense. A call to the phone can enquire the pin number to instantly
> determine if the original owner is in possescion of the phone. Otherwise
> why have a pin number?

That is nonsense. I will never give my "PIN" or password to anybody
that calls ME. That is how fraud is created, not prevented. The PIN,
or rather, the password is stictly to limit access to the account for
security.

- --

Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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