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  1. #1
    Robert M.
    Guest
    In article <[email protected]>,
    "Chris Russell" <[email protected]> wrote:
    > Nonsense


    If you don't trust Sprint CSRs to do their job that you call back to
    verify they did the right thing, then you are with the majority that
    consciencely or unconsciencely rate Sprint Customer Service as bad.

    Yankee Group
    JD Power
    Consumer Reports:
    all have separately surveyed Cellular users
    and rate SprintPCS Customer Service as worst.

    And how does SprintPCS try to fix that problem, by handing off
    their Customer Service to IBM which promises to cut handle
    time, when SprintPCS already overly strictly enforces handle time
    limts in most call centers.


    But I suppose when you take your car in to get the oil changed, you take
    it back in to check they did the right thing? Or you get a flu shot, you
    take home some vaccine to have it analyzed that it really was flu
    vaccine??

    It is not normal to have to double check a service provided for you.


    P.S. Your being paranoid about what my name is does not change the facts
    about Sprint PCS poor customer service, resposible in large part for
    Sprint's high churn rate, and even with optimistic forecasticing still a
    money loser for at least another year.



    See More: Even apologists don't trust Sprint PCS CSRs




  2. #2
    Bob Smith
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Chris Russell" <[email protected]> wrote:
    > > Nonsense

    >
    > If you don't trust Sprint CSRs to do their job that you call back to
    > verify they did the right thing, then you are with the majority that
    > consciencely or unconsciencely rate Sprint Customer Service as bad.
    >
    > Yankee Group
    > JD Power
    > Consumer Reports:
    > all have separately surveyed Cellular users
    > and rate SprintPCS Customer Service as worst.
    >
    > And how does SprintPCS try to fix that problem, by handing off
    > their Customer Service to IBM which promises to cut handle
    > time, when SprintPCS already overly strictly enforces handle time
    > limts in most call centers.
    >
    >
    > But I suppose when you take your car in to get the oil changed, you take
    > it back in to check they did the right thing? Or you get a flu shot, you
    > take home some vaccine to have it analyzed that it really was flu
    > vaccine??
    >
    > It is not normal to have to double check a service provided for you.
    >
    >
    > P.S. Your being paranoid about what my name is does not change the facts
    > about Sprint PCS poor customer service, resposible in large part for
    > Sprint's high churn rate, and even with optimistic forecasticing still a
    > money loser for at least another year.


    It's time to take your medicine again Phillipe ...

    Bob





  3. #3
    tom ronson
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    Ya, ya --- lets get back to last week's question Phil, which was why did you
    return to Sprint? We're all interested to know what it was that brought you
    back.

    (get used to it)

    And no one is paranoid about you, simply sick of you.

    --tr

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Chris Russell" <[email protected]> wrote:
    > > Nonsense

    >
    > If you don't trust Sprint CSRs to do their job that you call back to
    > verify they did the right thing, then you are with the majority that
    > consciencely or unconsciencely rate Sprint Customer Service as bad.
    >
    > Yankee Group
    > JD Power
    > Consumer Reports:
    > all have separately surveyed Cellular users
    > and rate SprintPCS Customer Service as worst.
    >
    > And how does SprintPCS try to fix that problem, by handing off
    > their Customer Service to IBM which promises to cut handle
    > time, when SprintPCS already overly strictly enforces handle time
    > limts in most call centers.
    >
    >
    > But I suppose when you take your car in to get the oil changed, you take
    > it back in to check they did the right thing? Or you get a flu shot, you
    > take home some vaccine to have it analyzed that it really was flu
    > vaccine??
    >
    > It is not normal to have to double check a service provided for you.
    >
    >
    > P.S. Your being paranoid about what my name is does not change the facts
    > about Sprint PCS poor customer service, resposible in large part for
    > Sprint's high churn rate, and even with optimistic forecasticing still a
    > money loser for at least another year.






    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

    -=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-




  4. #4
    Scott Stephenson
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Chris Russell" <[email protected]> wrote:
    > > Nonsense

    >
    > If you don't trust Sprint CSRs to do their job that you call back to
    > verify they did the right thing, then you are with the majority that
    > consciencely or unconsciencely rate Sprint Customer Service as bad.


    You make no sense- again.


    >
    > Yankee Group
    > JD Power
    > Consumer Reports:
    > all have separately surveyed Cellular users
    > and rate SprintPCS Customer Service as worst.
    >
    > And how does SprintPCS try to fix that problem, by handing off
    > their Customer Service to IBM which promises to cut handle
    > time, when SprintPCS already overly strictly enforces handle time
    > limts in most call centers.


    Yeah- IBM has only been doing this kind of thing and making money at it for
    longer than you've been an idiot (which is a terribly long time). They
    can't possibly know how to improve service, even though they have a number
    of successful, high profile customers already. Your lack of a functional
    brain shines through once again.

    >
    >
    > But I suppose when you take your car in to get the oil changed, you take
    > it back in to check they did the right thing? Or you get a flu shot, you
    > take home some vaccine to have it analyzed that it really was flu
    > vaccine??


    I check things frequently- its called being an informed consumer. You, on
    the other hand, expect a level of uninformed quality that you can't provide
    yourself.

    >
    > It is not normal to have to double check a service provided for you.
    >
    >
    > P.S. Your being paranoid about what my name is does not change the facts
    > about Sprint PCS poor customer service, resposible in large part for
    > Sprint's high churn rate, and even with optimistic forecasticing still a
    > money loser for at least another year.


    Yeah, yeah, yeah- I love being in your killfile. It gives me the
    opportunity to expose your horse**** without having to respond to your
    evasive whining.





  5. #5
    Chris Russell
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    Sorry Philly as usual you twist the printed word to suit your own purposes:
    to knock SPCS customer service. I don't listen to a word from the Yankee
    Group, JD Power and especially Consumer Reports. They all have their own
    agendas that are not in the interest of the American consumer. I have never
    had anything but friendly and successful encounters w/customer service both
    by phone and in-store since 1998. I know they filled up the oil right there
    when they show me the dipstick. I don't get flu shots as I haven't had the
    flu in at least the past 35 years (and just about as many years the vaccine
    did NOT protect for that year's current flu in the US-so they were just
    about useless). Checking that something has been correctly done is just
    common sense-something you have been accused of not having in the past.

    Chris

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Chris Russell" <[email protected]> wrote:
    > > Nonsense

    >
    > If you don't trust Sprint CSRs to do their job that you call back to
    > verify they did the right thing, then you are with the majority that
    > consciencely or unconsciencely rate Sprint Customer Service as bad.
    >
    > Yankee Group
    > JD Power
    > Consumer Reports:
    > all have separately surveyed Cellular users
    > and rate SprintPCS Customer Service as worst.
    >
    > And how does SprintPCS try to fix that problem, by handing off
    > their Customer Service to IBM which promises to cut handle
    > time, when SprintPCS already overly strictly enforces handle time
    > limts in most call centers.
    >
    >
    > But I suppose when you take your car in to get the oil changed, you take
    > it back in to check they did the right thing? Or you get a flu shot, you
    > take home some vaccine to have it analyzed that it really was flu
    > vaccine??
    >
    > It is not normal to have to double check a service provided for you.
    >
    >
    > P.S. Your being paranoid about what my name is does not change the facts
    > about Sprint PCS poor customer service, resposible in large part for
    > Sprint's high churn rate, and even with optimistic forecasticing still a
    > money loser for at least another year.






  6. #6
    Scott Stephenson
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs


    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]...
    > Sorry Philly as usual you twist the printed word to suit your own

    purposes:
    > to knock SPCS customer service. I don't listen to a word from the Yankee
    > Group, JD Power and especially Consumer Reports. They all have their own
    > agendas that are not in the interest of the American consumer. I have

    never
    > had anything but friendly and successful encounters w/customer service

    both
    > by phone and in-store since 1998. I know they filled up the oil right

    there
    > when they show me the dipstick. I don't get flu shots as I haven't had

    the
    > flu in at least the past 35 years (and just about as many years the

    vaccine
    > did NOT protect for that year's current flu in the US-so they were just
    > about useless). Checking that something has been correctly done is just
    > common sense-something you have been accused of not having in the past.


    Nice post- well put.





  7. #7
    Robert M.
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    In article <[email protected]>,
    "Chris Russell" <[email protected]> wrote:

    > Sorry as usual you twist the printed word to suit your own purposes:
    > to knock SPCS customer service. I don't listen to a word from the Yankee
    > Group, JD Power and especially Consumer Reports.


    I know. As a blind Sprint apologist, you refuse to accept that in
    separate independent, unbiased studies they all came to the same
    conclusion. Sprint PCS Customer Service is rated worst amongst the big 6
    cellular carriers. Those ratings are accepted by Wall Street analysts,
    and now finally by Sprint itself. But not by you.

    At that is why in a last ditch attempt to appear to be doing something
    about it, Sporint PCS is handing of Customer Service to IBM. And IBM
    promises to reduce "Handle time", when its been argued here ad naseum
    that Sprint's agressive enforcement of handletime is why calling *2 is
    so often problematic, and why even you need to call back to verify
    they've done the right thing. I suppose when you eat supper you spit out
    each bite to chew it a second time to make sure you did it correctly.

    P.S. Ask your doctor about wisdom of avoiding flu shots. True this years
    flu shots did not protect against the strain most prevalent in December,
    but it protected well against 4 other strains also going around.



  8. #8
    Spamme Now
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    Same here I have had excellent service with sprint customers service.
    The biggest problem I had was at the sprint store. The sprint store
    folks screwed up my account and my phone did not work until I called
    sprint customer service. CS quickly diagnosed the problem and
    corrected the account.

    Later

    >>>>> "Chris" == Chris Russell <[email protected]> writes:


    Chris> Sorry Philly as usual you twist the printed word to suit your
    Chris> own purposes: to knock SPCS customer service. I don't listen
    Chris> to a word from the Yankee Group, JD Power and especially
    Chris> Consumer Reports. They all have their own agendas that are not
    Chris> in the interest of the American consumer. I have never had
    Chris> anything but friendly and successful encounters w/customer
    Chris> service both by phone and in-store since 1998. I know they
    Chris> filled up the oil right there when they show me the dipstick.
    Chris> I don't get flu shots as I haven't had the flu in at least the
    Chris> past 35 years (and just about as many years the vaccine did
    Chris> NOT protect for that year's current flu in the US-so they were
    Chris> just about useless). Checking that something has been
    Chris> correctly done is just common sense-something you have been
    Chris> accused of not having in the past.

    Chris> Chris

    Chris> "Robert M." <[email protected]> wrote in message
    Chris> news:[email protected]...
    >> In article <[email protected]>,
    >> "Chris Russell" <[email protected]> wrote:
    >> > Nonsense

    >>
    >> If you don't trust Sprint CSRs to do their job that you call back
    >> to verify they did the right thing, then you are with the majority
    >> that consciencely or unconsciencely rate Sprint Customer Service
    >> as bad.
    >>
    >> Yankee Group JD Power Consumer Reports: all have separately
    >> surveyed Cellular users and rate SprintPCS Customer Service as
    >> worst.
    >>
    >> And how does SprintPCS try to fix that problem, by handing off
    >> their Customer Service to IBM which promises to cut handle time,
    >> when SprintPCS already overly strictly enforces handle time limts
    >> in most call centers.
    >>
    >>
    >> But I suppose when you take your car in to get the oil changed,
    >> you take it back in to check they did the right thing? Or you get
    >> a flu shot, you take home some vaccine to have it analyzed that it
    >> really was flu vaccine??
    >>
    >> It is not normal to have to double check a service provided for
    >> you.
    >>
    >>
    >> P.S. Your being paranoid about what my name is does not change the
    >> facts about Sprint PCS poor customer service, resposible in large
    >> part for Sprint's high churn rate, and even with optimistic
    >> forecasticing still a money loser for at least another year.






  9. #9
    Robert M.
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    In article <[email protected]>,
    Spamme Now <[email protected]> wrote:

    > Same here I have had excellent service with sprint customers service.
    > The biggest problem I had was at the sprint store. The sprint store
    > folks screwed up my account and my phone did not work until I called
    > sprint customer service. CS quickly diagnosed the problem and
    > corrected the account.
    >
    > Later


    Did you call back to make sure it was correct? Or will you wait till you
    get an incorrect bill?



  10. #10
    tom ronson
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    Ya, ya --- lets get back to last week's question Phil, which was why did you
    return to Sprint? We're all interested to know what it was that brought you
    back.

    (get used to it)

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > "Chris Russell" <[email protected]> wrote:
    >
    > > Sorry as usual you twist the printed word to suit your own purposes:
    > > to knock SPCS customer service. I don't listen to a word from the

    Yankee
    > > Group, JD Power and especially Consumer Reports.

    >
    > I know. As a blind Sprint apologist, you refuse to accept that in
    > separate independent, unbiased studies they all came to the same
    > conclusion. Sprint PCS Customer Service is rated worst amongst the big 6
    > cellular carriers. Those ratings are accepted by Wall Street analysts,
    > and now finally by Sprint itself. But not by you.
    >
    > At that is why in a last ditch attempt to appear to be doing something
    > about it, Sporint PCS is handing of Customer Service to IBM. And IBM
    > promises to reduce "Handle time", when its been argued here ad naseum
    > that Sprint's agressive enforcement of handletime is why calling *2 is
    > so often problematic, and why even you need to call back to verify
    > they've done the right thing. I suppose when you eat supper you spit out
    > each bite to chew it a second time to make sure you did it correctly.
    >
    > P.S. Ask your doctor about wisdom of avoiding flu shots. True this years
    > flu shots did not protect against the strain most prevalent in December,
    > but it protected well against 4 other strains also going around.






    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

    -=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-




  11. #11
    tom ronson
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    Ya, ya --- lets get back to last week's question Phil, which was why did you
    return to Sprint? We're all interested to know what it was that brought you
    back.

    (get used to it)

    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > Spamme Now <[email protected]> wrote:
    >
    > > Same here I have had excellent service with sprint customers service.
    > > The biggest problem I had was at the sprint store. The sprint store
    > > folks screwed up my account and my phone did not work until I called
    > > sprint customer service. CS quickly diagnosed the problem and
    > > corrected the account.
    > >
    > > Later

    >
    > Did you call back to make sure it was correct? Or will you wait till you
    > get an incorrect bill?






    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

    -=Every Newsgroup - Anonymous, UNCENSORED, BROADBAND Downloads=-




  12. #12
    Thomas T. Veldhouse
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Robert M. <[email protected]> wrote:
    >
    > I know. As a blind Sprint apologist, you refuse to accept that in
    > separate independent, unbiased studies they all came to the same
    > conclusion. Sprint PCS Customer Service is rated worst amongst the big 6
    > cellular carriers. Those ratings are accepted by Wall Street analysts,
    > and now finally by Sprint itself. But not by you.
    >


    These groups are biased, in spite of what you say. They get their
    funding from interested parties. Also, assuming that irrelavent for the
    time being, these are are not studies either. They are simple polls.
    Very few polls are ever accurate, even as short term snapshots of time.
    Consider your other favorite topic right now ... the Dems. Yep, the
    polls are totally skewed there too. Have a nice evening.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  13. #13
    Bob Smith
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs


    "JWP7000" <[email protected]> wrote in message
    news:[email protected]...
    > Phillipe...
    >
    > What is your point of always posting how Sprint PCS customer service
    > sucks? Everybody knows it sucks, but do you really think the company
    > likes to see itself dead last in this categorey? The answer is no.
    > Do you really think they are not trying to improve it? Get a clue!
    > Of course they are *trying*. Just because one's attempts fail does
    > not mean they didnt try. If you are running a race with people that
    > are faster then you, try and train all you want, you wont catch up if
    > they try and train as well, which all other providers are doing
    > because why..... Nobody likes to be rated dead last consistantly.
    >
    > Take you for example. You are a loser and always will be. You will
    > never become a "winner" unless the people ahead of you stop trying.
    > So in this comparison, you are Sprint and obviously arent trying
    > because you enjoy being a loser. This is obviously false because you
    > are constantly trying. You are trying to make your voices and
    > opinions heard with all your names. You are trying very creativley to
    > manipulate facts and words to suit your own drivel. But most
    > importantly, you are trying everyones patience.
    >
    > Dont confuse me with your idea of an "apologist" because in my first
    > few sentences, I clearly am not. I am just an anti-phillipe.


    Just a point of clarification JWP. No one here is an apologist ... That's
    just a phrase Phillipe and his other 54 ids use to label those posters who
    are tired of seeing him post repeat bull****, his avoidance in answering
    pertinent questions asked of him and his misquoting of prior posts of
    others. He's a troll ... and a very silly immature person.

    Bob





  14. #14
    Eric
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    tom=A0ronson wrote:

    <<Ya, ya --- lets get back to last week's question Phil, which was why
    did you return to Sprint? We're all interested to know what it was that
    brought you back. >>

    Makes you wonder what Phillipe tells his friends (if he has any) when
    they ask him about what cellular service he recommends.

    Friend: "I'm looking for a cellular company. Whom do you suggest?"

    Phillipe: "I have Sprint PCS but their customer service sucks and they
    are going bankrupt."

    Friend: "Why don't you switch providers then?"

    Phillipe: "I did. I tried AT&T for less than a month and they suck too,
    so I ported my number back to Sprint."

    Friend: "Why would you stay with Sprint if you hate them so much?"

    Phillipe: "They give me a free phone and a killer retention deal."

    Friend: "So they basicaly bend over backwards for you with deals, and
    you still b*tch about them?"

    Phillipe: "I am an angry little man."




  15. #15
    Eric
    Guest

    Re: Even apologists don't trust Sprint PCS CSRs

    <<Ya, ya --- lets get back to last week's question Phil, which was why
    did you return to Sprint? We're all interested to know what it was that
    brought you back.
    (get used to it) >>

    Tom,

    Phillipe said that Sprint gave him a free phone... so I guess that is
    why he ported his number back to Sprint.

    So that begs the question: Why does he complain and whine about a
    company that obviously bends over backwards to help him out (i.e. free
    phones/"killer" retention deals). He was an AT&T customer for less than
    a month and he's over there in that newsgroup posting like a know-it-all
    jerk. Obviously, he has no life of his own other than to sprinkle
    various newsgroups with confrontational drivel, misquoting of peoples'
    posts and mindless b*tching.

    Phillipe=Sprint PCS antagonist drone

    Eric




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