Question for Rob

Hey man I just got word that this outsourceing thing will affect
mostly cas, that groups like TRI Tier 1 and Retention won't be part of
the great outsourceing.
Anything been bantied about on your end ?


Jim

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› See More: Question for Rob

In article <hiiVb.15619$F23.9416
@newsread2.news.pas.earthlink.net>, Jim=20
[email protected] says...
> Hey man I just got word that this outsourceing thing will affect=20
> mostly cas, that groups like TRI Tier 1 and Retention won't be part of=20
> the great outsourceing.
> Anything been bantied about on your end ?
>=20
>=20
> Jim
>=20

Tier 1 does not reside in any call center being moved to=20
IBM/Convergys, or shut down.

Beyond that, I get a bit paranoid about I can and can't=20
post.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

O/Siris <0sīrīs@sprīntpcs.cōm> wrote in message news:<[email protected]>...
> In article <hiiVb.15619$F23.9416
> @newsread2.news.pas.earthlink.net>, Jim
> [email protected] says...
> > Hey man I just got word that this outsourceing thing will affect
> > mostly cas, that groups like TRI Tier 1 and Retention won't be part of
> > the great outsourceing.
> > Anything been bantied about on your end ?
> >
> >
> > Jim
> >
>
> Tier 1 does not reside in any call center being moved to
> IBM/Convergys, or shut down.
>
> Beyond that, I get a bit paranoid about I can and can't
> post.

From a 2-4 article on cnn.com:

***
IBM will also take over management of Sprint's existing
vendor-operated call centers and will assume management of the
Sprint-owned Nashville, Tenn., call center. Sprint will continue to
operate its remaining customer service centers. In addition, the
Dallas center serving long-distance customers will be consolidated
into the existing Fort Worth, Texas, service center on April 30, 2004.
***