A very disappointed Sprint PCS customer...

In article <[email protected]>, [email protected] says...
> Forget everyone else: if you were promised stuff that you didn't get, you
> should file a complaint, regardless.
>=20

It sounds like *some* of this has been a misunderstanding, and we (SPCS)=20
haven't helped clear this up, certainly.

The 60 minutes the OP was promised weren't "plan minutes." They never=20
show up on a bill as minutes, anyway. They show up as a money credit if=20
they ever come into play.

Perhaps an example illustrates best:

A person has, say, a 500 minute plan, and they get this same 60 minute=20
option. His plan will say 500 minutes, still, and if he stays under 500=20
minutes ever month, then he never sees anything about them.

Let's say, though, that a few months later he uses 550 minutes. *Now*=20
they come into play, but still never actually show up as minutes. This=20
person's bill will show 500 minutes without charge, and then 50 minutes=20
charged at 40 cents per. A $20 charge. That same $20, though, will=20
then show up on the bill as a credit *also*. I forget how it's=20
labelled. I've only seen them actually credited on a bill once or=20
twice. So I think that's part of the issue.

Another problem is with the 7PM option. It doesn't alter how the=20
"plan" is described. Your plan description would still say "9PM-7AM." =20
The 7PM option gets listed in the add-ons. Without looking at=20
something, it's impossible to say what was, or was not, added on.

I can certainly understand the confusion, and the anger it has produced. =
=20
Plus, it's fairly easy to tell we haven't really done anything to=20
alleviate it. Hopefully, there's at least SOME glimmer of hlpe in this?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

---

› See More: A very disappointed Sprint PCS customer...

switch to Cingular and stop whining from you own stupidity.

Spare me the bull ****.

You deserve to be with Cingular.

I know THEY SUCK...............I was a customer ....

Best thing I ever did was port my number to SPRINT.

Nothing but better signal, better phone and better service.




On 10 Feb 2004 15:21:36 -0800, [email protected] (Jason D) wrote:

>Has anyone out there been made false promises by Sprint PCS to entice
>them to renew a contract when they try to switch companies? I have,
>and is hasn't taken much for me to find hundreds of other people with
>serious complaints against Sprint. If I can find several hundred
>additional individuals willing to file a complaint, I can submit a
>package of bulk complaints to the appropriate Federal authorities (the
>FCC and FTC will only pay attention to a complaint if you have a
>significant number of people all contending the same wrong-doing).
>
>
>I have been a sprint customer for about 5 years now, and recently
>decided to switch to Cingular. Upon contacting Sprint PCS to inform
>them that I was switching companies and was interested in transferring
>my phone number, they made me several offers in a bid to entice me
>from doing so. They offered me unlimited night and weekend calling
>beginning at 7 pm for 5 dollars per month, plus, they offered me a
>rebate (that most likely already existed in the store)on a new handset
>from the PCS store. I was rather hesitant to stay with them because
>the deal I was getting from Cingular was much more appealing to me,
>not to mention their service is better...and I made this clear to
>them. Then, they offered me an extra 60 minutes per month for no
>additional charge, if I would stay with Sprint. This was rather
>enticing for me at the time, so against my better judgment, I accepted
>the 2-year agreement.
>
>I had even asked the customer service rep TWICE to verify that I would
>indeed receive what she promised me if I renewed my contract, and she
>assured me in no uncertain terms that I would receive these new
>benefits. I was promptly transferred to an automated system to verify
>my acceptance of the new contract, which turned out to require an
>additional 2 years of service. I accepted the contract, hung up, and
>proceded to use my phone as normal, with the exception that I made
>good use of the additional hour which I was now entitled to.
>
>When I received my phone bill, I noticed that not only was I not
>receiving an additional hour of calls for the same plan price, but I
>was being charged $.40 per minute for overages. I was livid! I
>called Sprint Customer Service, spending nearly an hour on the line
>trying to achieve some resolution. They simply told me that I did not
>have the extra hour, and would have to pay the overages.
>Additionally, they informed me that it would cost $150 to cancel the
>contract. In spite of the fact that the opening message to all
>customer service calls informs you that calls may be monitored for
>quality control, in my case (and I'm sure in any case that isn't
>favorable to Sprint) they conveniently failed to record the particular
>call in which I was offered that free hour. They flat out refused to
>even consider correcting their error, and were also conveniently
>unable to track down the original customer service rep was who made
>the offer. This is a classic bate and switch.
>
>Now, because there are so many other people out there complaining of
>similar experiences, it leads me to believe that this is a common
>practice on the part of Sprint. I believe that they fraudulantly
>offer leaving customers enticements to stay with them, only to
>conveniently not make a record of what was offered. When the
>customers discover that Sprint isn't living up to their end of the
>bargain, the company simply reminds them of the cost involved in
>breaking the contract. Although the loss is small for any given
>individual, multiply this times potentially thousands of customers,
>and it all ads up. Why on earth would I, or anyone, sign a new 2 year
>service agreement (which was no longer required of me) just so I can
>receive earlier night and weekend calling (I could have simply paid
>the extra $5 a month with no additional obligation), and a coupon to
>get a rebate/discount on my next phone? I agreed to the new contract
>because I though I was getting something of real value.
>
>If there is anyone else out there who has experienced Bate and Switch
>Fraud tactics on the part of Sprint PCS, please email me at
>[email protected]. I am very serious about sumitting a bulk
>complaint to the appropriate investigative authorities. Once again,
>the Federal Communications Commission (FCC) and Federal Trade
>Commission (FTC) don't have the time or resources to investigate
>individual complaints, but if the pot is sweetened with several
>hundred or even several thousand complaints for the same thing, they
>are more likely to take notice. Just dealing with all the hassels
>involved with a potential investigation of complaints could end up
>costing Sprint PCS thousands of times more than they've gained by
>ripping me off of my 60 minutes.

On Sat, 14 Feb 2004 03:51:45 -0500, Joe <> wrote:

>switch to Cingular and stop whining from you own stupidity.
>
>Spare me the bull ****.
>
>You deserve to be with Cingular.
>
>I know THEY SUCK...............I was a customer ....
>
>Best thing I ever did was port my number to SPRINT.
>
>Nothing but better signal, better phone and better service.
>

Watch out for Sprint's "Bate and switch".

>
>On 10 Feb 2004 15:21:36 -0800, [email protected] (Jason D) wrote:
>
<snip>
>>If there is anyone else out there who has experienced Bate and Switch
>>Fraud tactics on the part of Sprint PCS, please email me at
>>[email protected]. I am very serious about sumitting a bulk
>>complaint to the appropriate investigative authorities. Once again,
>>the Federal Communications Commission (FCC) and Federal Trade
>>Commission (FTC) don't have the time or resources to investigate
>>individual complaints, but if the pot is sweetened with several
>>hundred or even several thousand complaints for the same thing, they
>>are more likely to take notice. Just dealing with all the hassels
>>involved with a potential investigation of complaints could end up
>>costing Sprint PCS thousands of times more than they've gained by
>>ripping me off of my 60 minutes.

"Lou" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 14 Feb 2004 03:51:45 -0500, Joe <> wrote:
>
>
> Watch out for Sprint's "Bate and switch".


Been with them for six years and never had a problem..

Been with Sprint myself for 3 years and never had a problem with them. When I or CS upgrade or change my plan I ask them to read it back to me. Then several hours later I will call back and confirm what was told to me. Then several more hours later I will do it again. I let a couple days go by and check my plan details on Sprintpcs.com. Knowing that the plan doesn't change until the next billing cycle, I tell them I am concerned because everything offered to me was not showing so I ask them to read back what my plan is supposed to have. Might seem like a PIA but doing it this way I have always received what was offered to me. Good Luck

In article <[email protected]>,
Mastec <[email protected]> wrote:

> When I or CS upgrade or change my plan I ask them to read it back to
> me. Then several hours later I will call back and confirm what was
> told to me.


AGAIN it says that you subconsciencely don't trust them at all that you
have to triple check like that. But ith Sprint PCS it is certainly a
prudent thing to do.

With *ANY* carrier or any contract really, it's prudent to do so.

Scotty

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Mastec <[email protected]> wrote:
>
> > When I or CS upgrade or change my plan I ask them to read it back to
> > me. Then several hours later I will call back and confirm what was
> > told to me.
>
>
> AGAIN it says that you subconsciencely don't trust them at all that you
> have to triple check like that. But ith Sprint PCS it is certainly a
> prudent thing to do.

In article <[email protected]>,
"Scott Nelson" <[email protected]> wrote:

> With *ANY* carrier or any contract really, it's prudent to do so.
>
> Scotty

Actually I mispoke, he quadruple checked since he'd call again a week or
so later.



>
> "Robert M." <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > Mastec <[email protected]> wrote:
> >
> > > When I or CS upgrade or change my plan I ask them to read it back to
> > > me. Then several hours later I will call back and confirm what was
> > > told to me.
> >
> >
> > AGAIN it says that you subconsciencely don't trust them at all that you
> > have to triple check like that. But ith Sprint PCS it is certainly a
> > prudent thing to do.
>
>

Because I check back so often means I dont trust Sprint? How do you figure? I do that with any company I phone order from like the one I bought my computer desk from. I called them 3 times to make sure the order was right. Human nature for people to make mistakes, no one is perfect. People need to face the fact that not one company in this world has a perfect CS department.

I checked my new contract(s) with 2 other csr's **right after** I got off of
the phone with the first one and every couple of days on website to see if
anything changed. Then for at least the next two bills, gave a bill a really
hard going over.
So far, so good. Most of the time, for the contract renewals/changes, I have
in the past caught mistakes and corrected them with another CSR the same day
I made the change.
611 doesn't cost anything so, what did I have to lose? Besides, gave me some
good testing time without burning my minutes as well.
I have made up excuses and called CSR's/611 when I need to test out areas
and need feedback from a human.

;-)

Scotty



"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Scott Nelson" <[email protected]> wrote:
>
> > With *ANY* carrier or any contract really, it's prudent to do so.
> >
> > Scotty
>
> Actually I mispoke, he quadruple checked since he'd call again a week or
> so later.
>
>
>
> >
> > "Robert M." <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <[email protected]>,
> > > Mastec <[email protected]> wrote:
> > >
> > > > When I or CS upgrade or change my plan I ask them to read it back to
> > > > me. Then several hours later I will call back and confirm what was
> > > > told to me.
> > >
> > >
> > > AGAIN it says that you subconsciencely don't trust them at all that
you
> > > have to triple check like that. But ith Sprint PCS it is certainly a
> > > prudent thing to do.
> >
> >

All true. :-)

Always double-check new changes out. Saves on headaches later on.

Scotty


"Mastec" <[email protected]> wrote in message
news:[email protected]...
>
> Because I check back so often means I dont trust Sprint? How do you
> figure? I do that with any company I phone order from like the one I
> bought my computer desk from. I called them 3 times to make sure the
> order was right. Human nature for people to make mistakes, no one is
> perfect. People need to face the fact that not one company in this
> world has a perfect CS department.
>
>
> --
> Mastec
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