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  1. #1
    Mike
    Guest
    I want to tell you about my awful experience with SPRINT & their PCS
    service. I went into the Costco store on Oahu back in November and
    purchased a Sprint PCS phone. At the time their sales staff at the
    store told me I had a 14 day money back guarantee, later I found out
    all their sales people at any Costco (mainland included) purports this
    as a sales point. Over the next couple days, I found their service to
    be far from up to par. I decided to cancel within that so called 14
    day time frame. I called them up and they informed me I had to cancel
    at one of their stores. I went to their store 50 miles away only to
    find out I could cancel with an unknown phone number Sprint does their
    best to hide. A month later I received a bill from Sprint for 300
    dollars. I called and their staff acted like they couldn't do
    anything about it. I later called back and told them about the 14 day
    deal and they said, alright you have to pay $100 for the activation
    fee and the first month (used the phone for 2 days by the way, not
    30). The 14 day money back deal was in fact for the phone only. A
    phone the store would have returned no questions asked. Now it's
    February and i get another bill from Sprint for 15 dollars for a late
    fee. They said I paid the bill late. I tried explaining that during
    this time i was in discussion with their Sprint Staff over prorating
    this bill. Might I also add that everyone I've dealt with at Sprint
    via phone service acts inept and incompetent; it takes 10 phone calls
    to get a straight answer about anything. It's almost as if Sprints
    goal is hire these half apes so you go crazy wasting your time and you
    eventually give up. I hope Costco takes a look at this. I can't
    believe Costco would have anything to do with a 3rd rate company like
    Sprint.



    See More: My experience with Sprint PCS service




  2. #2
    Bob Smith
    Guest

    Re: My experience with Sprint PCS service


    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > I want to tell you about my awful experience with SPRINT & their PCS
    > service. I went into the Costco store on Oahu back in November and
    > purchased a Sprint PCS phone. At the time their sales staff at the
    > store told me I had a 14 day money back guarantee, later I found out
    > all their sales people at any Costco (mainland included) purports this
    > as a sales point. Over the next couple days, I found their service to
    > be far from up to par.


    SPCS is not a big player in HA. Surely you looked at the local maps before
    getting the coverage. As to the 14 day return, it does only apply to the
    cost of the phone. You would be responsible for the activation fee and the
    first month's charges.

    > I decided to cancel within that so called 14
    > day time frame. I called them up and they informed me I had to cancel
    > at one of their stores. I went to their store 50 miles away only to
    > find out I could cancel with an unknown phone number Sprint does their
    > best to hide. A month later I received a bill from Sprint for 300
    > dollars. I called and their staff acted like they couldn't do
    > anything about it.


    They were right.

    > I later called back and told them about the 14 day
    > deal and they said, alright you have to pay $100 for the activation
    > fee and the first month (used the phone for 2 days by the way, not
    > 30). The 14 day money back deal was in fact for the phone only. A
    > phone the store would have returned no questions asked. Now it's
    > February and i get another bill from Sprint for 15 dollars for a late
    > fee. They said I paid the bill late. I tried explaining that during
    > this time i was in discussion with their Sprint Staff over prorating
    > this bill. Might I also add that everyone I've dealt with at Sprint
    > via phone service acts inept and incompetent; it takes 10 phone calls
    > to get a straight answer about anything. It's almost as if Sprints
    > goal is hire these half apes so you go crazy wasting your time and you
    > eventually give up. I hope Costco takes a look at this. I can't
    > believe Costco would have anything to do with a 3rd rate company like
    > Sprint.


    Just what did SPCS do wrong? You agreed to the activation fee and the first
    month's billing when you bought the phone. I am not aware of any wireless
    provider who would prorate the first month's service fee.

    Bob





  3. #3
    norelpref
    Guest

    Re: My experience with Sprint PCS service

    Mike wrote:

    I went to their store 50 miles away

    It is not very easy to get 50 miles away from Costco on Oahu. You work
    out there too?

    Is there any real reason that you crossposted this to alt.cellular.*?
    Why stop there, you have 75k more groups you can try




  4. #4
    Lou
    Guest

    Re: My experience with Sprint PCS service

    On 16 Feb 2004 13:43:31 -0800, [email protected] (Mike) wrote:

    >I want to tell you about my awful experience with SPRINT & their PCS
    >service. I went into the Costco store on Oahu back in November and
    >purchased a Sprint PCS phone. At the time their sales staff at the
    >store told me I had a 14 day money back guarantee, later I found out
    >all their sales people at any Costco (mainland included) purports this
    >as a sales point. Over the next couple days, I found their service to
    >be far from up to par. I decided to cancel within that so called 14
    >day time frame. I called them up and they informed me I had to cancel
    >at one of their stores. I went to their store 50 miles away only to
    >find out I could cancel with an unknown phone number Sprint does their
    >best to hide. A month later I received a bill from Sprint for 300
    >dollars. I called and their staff acted like they couldn't do
    >anything about it. I later called back and told them about the 14 day
    >deal and they said, alright you have to pay $100 for the activation
    >fee and the first month (used the phone for 2 days by the way, not
    >30). The 14 day money back deal was in fact for the phone only. A
    >phone the store would have returned no questions asked. Now it's
    >February and i get another bill from Sprint for 15 dollars for a late
    >fee. They said I paid the bill late. I tried explaining that during
    >this time i was in discussion with their Sprint Staff over prorating
    >this bill. Might I also add that everyone I've dealt with at Sprint
    >via phone service acts inept and incompetent; it takes 10 phone calls
    >to get a straight answer about anything. It's almost as if Sprints
    >goal is hire these half apes so you go crazy wasting your time and you
    >eventually give up. I hope Costco takes a look at this. I can't
    >believe Costco would have anything to do with a 3rd rate company like
    >Sprint.


    You know all those papers you sign when you signed up for service?
    Next time read the fine print before you sign them, and you won't have
    this problem.



  5. #5
    L!Me
    Guest

    Re: My experience with Sprint PCS service

    tbh if you live in USA might as well sue them, seems u can sue for anything
    over there, say it caused u undue stress n take a few days off work or drop
    the phone on ya head and cause a bump



    "Lou" <[email protected]> wrote in message
    news:[email protected]
    > On 16 Feb 2004 13:43:31 -0800, [email protected] (Mike) wrote:
    >
    > >I want to tell you about my awful experience with SPRINT & their PCS
    > >service. I went into the Costco store on Oahu back in November and
    > >purchased a Sprint PCS phone. At the time their sales staff at the
    > >store told me I had a 14 day money back guarantee, later I found out
    > >all their sales people at any Costco (mainland included) purports this
    > >as a sales point. Over the next couple days, I found their service to
    > >be far from up to par. I decided to cancel within that so called 14
    > >day time frame. I called them up and they informed me I had to cancel
    > >at one of their stores. I went to their store 50 miles away only to
    > >find out I could cancel with an unknown phone number Sprint does their
    > >best to hide. A month later I received a bill from Sprint for 300
    > >dollars. I called and their staff acted like they couldn't do
    > >anything about it. I later called back and told them about the 14 day
    > >deal and they said, alright you have to pay $100 for the activation
    > >fee and the first month (used the phone for 2 days by the way, not
    > >30). The 14 day money back deal was in fact for the phone only. A
    > >phone the store would have returned no questions asked. Now it's
    > >February and i get another bill from Sprint for 15 dollars for a late
    > >fee. They said I paid the bill late. I tried explaining that during
    > >this time i was in discussion with their Sprint Staff over prorating
    > >this bill. Might I also add that everyone I've dealt with at Sprint
    > >via phone service acts inept and incompetent; it takes 10 phone calls
    > >to get a straight answer about anything. It's almost as if Sprints
    > >goal is hire these half apes so you go crazy wasting your time and you
    > >eventually give up. I hope Costco takes a look at this. I can't
    > >believe Costco would have anything to do with a 3rd rate company like
    > >Sprint.

    >
    > You know all those papers you sign when you signed up for service?
    > Next time read the fine print before you sign them, and you won't have
    > this problem.






  6. #6
    Robert M.
    Guest

    Re: My experience with Sprint PCS service

    In article <[email protected]>,
    Lou <[email protected]> wrote:

    > You know all those papers you sign when you signed up for service?
    > Next time read the fine print before you sign them, and you won't have
    > this problem.




    It is a common complaint that the free 14 day trial is hardly free.



  7. #7
    Steven J Sobol
    Guest

    Re: My experience with Sprint PCS service

    In alt.cellular.sprintpcs Robert M. <[email protected]> wrote:

    > It is a common complaint that the free 14 day trial is hardly free.


    Funny thing about that, I was told that the activation and first month
    would not be refunded if I cancelled. So I could have declined service if
    I so chose.

    Perhaps it isn't completely free, and I can see disagreeing with the use of
    the word free to describe it. However, if you're told up front what is going
    to happen, I don't see how you can complain if what you are told will happen,
    actually happens.

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED




  8. #8
    news.comcast.giganews.com
    Guest

    Re: My experience with Sprint PCS service

    "L!Me" <[email protected]> wrote in message
    news:[email protected]
    > tbh if you live in USA might as well sue them, seems u can sue for

    anything
    > over there, say it caused u undue stress n take a few days off work or

    drop
    > the phone on ya head and cause a bump

    Why do non-americans always have something negative to say about america?
    Get over it, there is no utopia country, so why talk poorly about mine?

    In AMERICA we are just so accustomed to getting great service, with
    everything, it makes it that much worse when service is just okay or bad.
    If this were a number of other different service products (or through better
    companies) they would bend over backwards to help you out, refund you, etc.
    even if you did discontinue service. We are so accustomed to the free trial
    period being just was the words tell you, that when there are hidden charges
    it really is infuriating.

    Really what it comes down to is: IF SPCS had great service then they could
    truely offer a free trial and a great refund policy because nobody (or very
    few) would be dissatisfied and actually use it. But the fact remains that
    they SUCK, and therefore, have to have these hidden charges to make up for
    their losses on people who are initially dissatisfied, they most likely even
    make money (but not lifelong customers). Verizon has great cust service,
    they've bent over backwards for me, even crediting my accound Early
    Termination Fee when I canceled one of many lines while still in my
    contract, because they did not want to piss me off. Rather keep me happy
    with my 4 other lines and continue doing business than piss me off over
    nothing. Hope you found a phone company with better service (not just
    coverage, OVERALL service).

    lucaq
    -----------------------





  9. #9
    Al Klein
    Guest

    Re: My experience with Sprint PCS service

    On Mon, 16 Feb 2004 20:33:56 -0700, "news.comcast.giganews.com"
    <[email protected]> said in alt.cellular.motorola:

    >"L!Me" <[email protected]> wrote in message
    >news:[email protected]
    >> tbh if you live in USA might as well sue them, seems u can sue for anything
    >> over there, say it caused u undue stress n take a few days off work or drop
    >> the phone on ya head and cause a bump


    >Why do non-americans always have something negative to say about america?


    Because most of us deserve it?
    --
    "Atheism is the world of reality, it is reason, it is freedom. Atheism is human
    concern, and intellectual honesty to a degree that the religious mind cannot
    begin to understand. And yet it is more than this. Atheism is not an old
    religion, it is not a new and coming religion, in fact it is not, and never has
    been, a religion at all. The definition of Atheism is magnificent in its
    simplicity: Atheism is merely the bed-rock of sanity in a world of madness."
    [Atheism: An Affirmative View, by Emmett F. Fields]
    (random sig, produced by SigChanger)
    rukbat at verizon dot net



  10. #10
    Mike
    Guest

    Re: My experience with Sprint PCS service

    "Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
    > "Mike" <[email protected]> wrote in message
    > news:[email protected]
    > > I want to tell you about my awful experience with SPRINT & their PCS
    > > service. I went into the Costco store on Oahu back in November and
    > > purchased a Sprint PCS phone. At the time their sales staff at the
    > > store told me I had a 14 day money back guarantee, later I found out
    > > all their sales people at any Costco (mainland included) purports this
    > > as a sales point. Over the next couple days, I found their service to
    > > be far from up to par.

    >
    > SPCS is not a big player in HA. Surely you looked at the local maps before
    > getting the coverage. As to the 14 day return, it does only apply to the
    > cost of the phone. You would be responsible for the activation fee and the
    > first month's charges.
    >
    > > I decided to cancel within that so called 14
    > > day time frame. I called them up and they informed me I had to cancel
    > > at one of their stores. I went to their store 50 miles away only to
    > > find out I could cancel with an unknown phone number Sprint does their
    > > best to hide. A month later I received a bill from Sprint for 300
    > > dollars. I called and their staff acted like they couldn't do
    > > anything about it.

    >
    > They were right.
    >
    > > I later called back and told them about the 14 day
    > > deal and they said, alright you have to pay $100 for the activation
    > > fee and the first month (used the phone for 2 days by the way, not
    > > 30). The 14 day money back deal was in fact for the phone only. A
    > > phone the store would have returned no questions asked. Now it's
    > > February and i get another bill from Sprint for 15 dollars for a late
    > > fee. They said I paid the bill late. I tried explaining that during
    > > this time i was in discussion with their Sprint Staff over prorating
    > > this bill. Might I also add that everyone I've dealt with at Sprint
    > > via phone service acts inept and incompetent; it takes 10 phone calls
    > > to get a straight answer about anything. It's almost as if Sprints
    > > goal is hire these half apes so you go crazy wasting your time and you
    > > eventually give up. I hope Costco takes a look at this. I can't
    > > believe Costco would have anything to do with a 3rd rate company like
    > > Sprint.

    >
    > Just what did SPCS do wrong? You agreed to the activation fee and the first
    > month's billing when you bought the phone. I am not aware of any wireless
    > provider who would prorate the first month's service fee.
    >
    > Bob



    What did Sprint Do Wrong.. You have to be joking right? Sprint first
    misrepresented what the terms were "verbally" to me, obviously not in
    writing. Not all of us have 4 hours to sit in Costco with our lawyers
    and read the points of a contract; we sometimes take what is said to
    us for granted. It doesn't make sense anyways, why would Sprint offer
    me 14 days to return this phone, Costco will return anything, no
    questions asked anyways. Why does Sprint use that as a selling point?
    Second they deliberately acted like they knew nothing about a 14 day
    money back guarantee. I had to explicitly tell their customer service
    staff, I WANT MY 14 DAY RETURN GUARANTEE. It was like talking to the
    borg and giving some special voice command. Even then as they showed
    they would only drop the bill down to 100 dollars, the rest was in the
    small print.
    Third, the customer service on the phone stated I had too visit one of
    their store locations to cancel the phone. In fact there is a phone
    number to do this. I had to not only go to the store, but later I had
    to call again to their customer service to cancel the phone because
    their store wouldn't do it, ahhh. I guess they don't care if they
    waste someone's day.
    Fourth, the company bills me with random jumbled charges. If you use
    their service for two days, it's billed like you used it for 30 days.
    If you try to contest how they're billing you, they just keep putting
    15 dollar late fees on your bill.



  11. #11
    Bob Smith
    Guest

    Re: My experience with Sprint PCS service


    "Mike" <[email protected]> wrote in message
    news:7a6fb381.0402162304.13[email protected]

    <snipped>
    > >
    > > Just what did SPCS do wrong? You agreed to the activation fee and the

    first
    > > month's billing when you bought the phone. I am not aware of any

    wireless
    > > provider who would prorate the first month's service fee.
    > >
    > > Bob

    >
    >
    > What did Sprint Do Wrong.. You have to be joking right? Sprint first
    > misrepresented what the terms were "verbally" to me, obviously not in
    > writing.


    Oh? You didn't buy your phone at SPCS. You bought it at Costco. Did you ever
    take the time to see what areas were covered by SPCS in HA, or check out
    their website to review what coverage was available, or go through the
    plans, and see what your responsibility would be?

    > Not all of us have 4 hours to sit in Costco with our lawyers
    > and read the points of a contract; we sometimes take what is said to
    > us for granted. It doesn't make sense anyways, why would Sprint offer
    > me 14 days to return this phone, Costco will return anything, no
    > questions asked anyways. Why does Sprint use that as a selling point?


    Every wireless provider offers a 14 day (or more) return policy. It's on the
    equipment. You still are responsible for the activation and first month's
    service fee.

    > Second they deliberately acted like they knew nothing about a 14 day
    > money back guarantee. I had to explicitly tell their customer service
    > staff, I WANT MY 14 DAY RETURN GUARANTEE. It was like talking to the
    > borg and giving some special voice command. Even then as they showed
    > they would only drop the bill down to 100 dollars, the rest was in the
    > small print.


    Who is they? The Costco employee? SPCS customer service?

    > Third, the customer service on the phone stated I had too visit one of
    > their store locations to cancel the phone.


    Who suggested that? Costco customer service? or SPCS?

    > In fact there is a phone
    > number to do this. I had to not only go to the store, but later I had
    > to call again to their customer service to cancel the phone because
    > their store wouldn't do it, ahhh. I guess they don't care if they
    > waste someone's day.


    I have no clue about this sequence of events and why someone from SPCS would
    tell you to go to the store. Again, if it was a Costco employee who told you
    to go to the store, then how can you blame SPCS? Even in the phone manual
    that comes with the phone, it tells you who to call about service, etc.

    > Fourth, the company bills me with random jumbled charges. If you use
    > their service for two days, it's billed like you used it for 30 days.
    > If you try to contest how they're billing you, they just keep putting
    > 15 dollar late fees on your bill.


    Yes, you are billed for the whole month's service. What's more, the fee is
    based on minutes and within a time frame. Not saying you did this, but it's
    more than possible for one to burn up a full month's worth of minutes within
    a couple of days, depending on the plan you went with. That's why a full
    month is charged.

    Bob





  12. #12
    Thomas T. Veldhouse
    Guest

    Re: My experience with Sprint PCS service

    In alt.cellular.sprintpcs Bob Smith <[email protected]> wrote:
    >
    > Just what did SPCS do wrong? You agreed to the activation fee and the first
    > month's billing when you bought the phone. I am not aware of any wireless
    > provider who would prorate the first month's service fee.
    >
    > Bob
    >


    Bob, this guy has posted this story here before. He is trolling as it
    is a repeat. In any event, he does not appear to be posting from Hawii


    --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1




  13. #13
    Thomas T. Veldhouse
    Guest

    Re: My experience with Sprint PCS service

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    In alt.cellular.sprintpcs Steven J Sobol <[email protected]> wrote:
    >
    > Funny thing about that, I was told that the activation and first month
    > would not be refunded if I cancelled. So I could have declined service if
    > I so chose.
    >
    > Perhaps it isn't completely free, and I can see disagreeing with the use of
    > the word free to describe it. However, if you're told up front what is going
    > to happen, I don't see how you can complain if what you are told will happen,
    > actually happens.
    >


    I have never heard the word "free" used to describe the first 14 days.
    I have heard "no obligation" and "refund" on the phone.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  14. #14
    Lou
    Guest

    Re: My experience with Sprint PCS service

    On 16 Feb 2004 13:43:31 -0800, [email protected] (Mike) wrote:

    >I want to tell you about my awful experience with SPRINT & their PCS
    >service. I went into the Costco store on Oahu back in November and
    >purchased a Sprint PCS phone. At the time their sales staff at the
    >store told me I had a 14 day money back guarantee, later I found out
    >all their sales people at any Costco (mainland included) purports this
    >as a sales point. Over the next couple days, I found their service to
    >be far from up to par. I decided to cancel within that so called 14
    >day time frame. I called them up and they informed me I had to cancel
    >at one of their stores. I went to their store 50 miles away only to
    >find out I could cancel with an unknown phone number Sprint does their
    >best to hide. A month later I received a bill from Sprint for 300
    >dollars. I called and their staff acted like they couldn't do
    >anything about it. I later called back and told them about the 14 day
    >deal and they said, alright you have to pay $100 for the activation
    >fee and the first month (used the phone for 2 days by the way, not
    >30). The 14 day money back deal was in fact for the phone only. A
    >phone the store would have returned no questions asked. Now it's
    >February and i get another bill from Sprint for 15 dollars for a late
    >fee. They said I paid the bill late. I tried explaining that during
    >this time i was in discussion with their Sprint Staff over prorating
    >this bill. Might I also add that everyone I've dealt with at Sprint
    >via phone service acts inept and incompetent; it takes 10 phone calls
    >to get a straight answer about anything. It's almost as if Sprints
    >goal is hire these half apes so you go crazy wasting your time and you
    >eventually give up. I hope Costco takes a look at this. I can't
    >believe Costco would have anything to do with a 3rd rate company like
    >Sprint.



    TROLL-O-METER:

    1 2 3 4 5 6 7 8 9 10
    /
    /
    /
    /
    /
    /
    O



  15. #15
    Bob Smith
    Guest

    Re: My experience with Sprint PCS service


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    > In alt.cellular.sprintpcs Bob Smith <[email protected]>

    wrote:
    > >
    > > Just what did SPCS do wrong? You agreed to the activation fee and the

    first
    > > month's billing when you bought the phone. I am not aware of any

    wireless
    > > provider who would prorate the first month's service fee.
    > >
    > > Bob
    > >

    >
    > Bob, this guy has posted this story here before. He is trolling as it
    > is a repeat. In any event, he does not appear to be posting from Hawii
    >


    Absolutely correct Tom. Ole Mikey is in San Diego ... but he started this
    thread, mentioning he bought a SPCS phone at a Costco in Oahu ... .

    Bob





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