Call Routing

In order to help answer "Ready Link" questions Sprint PCS is now routing
all *2 calls from Business Customers who own a Ready Link phone to the
Consumer CSRs, regardless of whether they punched 1 "For Ready Link
Help" or 2 "For other issues".

---

› See More: Call Routing

In article <[email protected]>,=20
[email protected] says...
> In order to help answer "Ready Link" questions Sprint PCS is now routing=
=20
> all *2 calls from Business Customers who own a Ready Link phone to the=20
> Consumer CSRs, regardless of whether they punched 1 "For Ready Link=20
> Help" or 2 "For other issues".
>=20

Nope. Not true.

Mistakes happen, but it's not policy.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

wrong again loser. BUT even if this were the case, give us the reason why
the HELL it would matter?


"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In order to help answer "Ready Link" questions Sprint PCS is now routing
> all *2 calls from Business Customers who own a Ready Link phone to the
> Consumer CSRs, regardless of whether they punched 1 "For Ready Link
> Help" or 2 "For other issues".

In article <[email protected]>,
"newguy" <[email protected]> wrote:

> wrong again loser. BUT even if this were the case, give us the reason why
> the HELL it would matter?
>
>
> "Robert M." <[email protected]> wrote in message
> news:[email protected]...
> > In order to help answer "Ready Link" questions Sprint PCS is now routing
> > all *2 calls from Business Customers who own a Ready Link phone to the
> > Consumer CSRs, regardless of whether they punched 1 "For Ready Link
> > Help" or 2 "For other issues".



Well then, the Director of Executive Services told me wrong; but maybe
you know more, or at least think you do.

It matters because if your account is a Business Account and you need to
talk to a CSR, it takes ~ 40 minutes to get to one; because first you're
in the queue for a Consumer CSR, who then transfers you to a queue for a
business CSR, as Consumer CSRs aren't allowed to touch a business
account.

In article <[email protected]>,
O/Siris <[email protected]> wrote:

> In article <[email protected]>,
> [email protected] says...
> > In order to help answer "Ready Link" questions Sprint PCS is now routing
> > all *2 calls from Business Customers who own a Ready Link phone to the
> > Consumer CSRs, regardless of whether they punched 1 "For Ready Link
> > Help" or 2 "For other issues".
> >
>
> Nope. Not true.
>
> Mistakes happen, but it's not policy.

I'm just going by what the Director of Executive Services told me,
but maybe you know more, or at least think you do.

Robert M. <[email protected]> wrote:

> I'm just going by what the Director of Executive Services told me,
> but maybe you know more, or at least think you do.

As if you talked to the Director of Executive Services. After all the
little stunts you've pulled, I'd be willing to believe they won't even
talk to you anymore, and I can't blame them.

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

On 27 Feb 2004, in news:rmarkoff-
[email protected], "Robert M."
<[email protected]> scrawled:

>
>
> Well then, the Director of Executive Services told me wrong; but maybe
> you know more, or at least think you do.
>
> It matters because if your account is a Business Account and you need to
> talk to a CSR, it takes ~ 40 minutes to get to one; because first you're
> in the queue for a Consumer CSR, who then transfers you to a queue for a
> business CSR, as Consumer CSRs aren't allowed to touch a business
> account.

Wow...

I've known several people who thrive on rejection, confrontation, and general
child-like behavior but you are really in a class by yourself.

Although, I must give you credit for tenacity.

OTOH, it might just be that you don't know when to give up.

"Never attribute to malice that which can be adequately explained by
stupidity."


--
Zaphod
-----------------------------------------------
Some days, the sun even shines on a dog's butt.
-- Wade Redden
----------- BEGIN GEEK CODE BLOCK ----------------
Version: 3.1
GCM$/CS$/IT$/S/TW d-@ s: a+ C++$ UL*+++ P+ L++$ E---
W+++$ N++@ o? K- w@$ O- M@ V PS+@ PE@ Y+@ PGP++ t++
5 X R* tv+ b++ DI+++ D G e++ h++(h--) r+++ y+++
----------- END GEEK CODE BLOCK ------------------

In article <[email protected]>,
Zaphod <skorpion(removethis)@suespammers.org> wrote:

> Although, I must give you credit for tenacity.

Thank you very little for such silliness. Personal attacks
on me always will prove to be counter productive.

Robert M. <[email protected]> wrote:
> In article <[email protected]>,
> Zaphod <skorpion(removethis)@suespammers.org> wrote:
>
>> Although, I must give you credit for tenacity.
>
> Thank you very little for such silliness. Personal attacks
> on me always will prove to be counter productive.

That much is true.

--
JustThe.net Internet & New Media Services, Apple Valley, CA
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP: C57E 8B25 F994 D6D0 5F6B B961 EA08 9410 E3AE 35ED

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Zaphod <skorpion(removethis)@suespammers.org> wrote:
>
> > Although, I must give you credit for tenacity.
>
> Thank you very little for such silliness. Personal attacks
> on me always will prove to be counter productive.

And facts and questions will be ignored.

In article <[email protected]>,=20
[email protected] says...
> Thank you very little for such silliness. Personal attacks
> on me always will prove to be counter productive.
>=20


Maybe if you ever actually responded in a substantive, meaningful=20
manner, you wouldn't get the attacks you deserve.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them