Sprint Insurance FYI

In article <[email protected]>,=20
[email protected] says...
> Yes I understand but their argument is false. They said feature for
> feature the phones are identical. That is not true. External feature
> are not covered only phone functionality. Anyway, I even requested a
> refund of the $35 and I would go buy my own phone and cancel their
> insurance. No way Jose! The $35.00 is non-refundable and when you opt
> for the insurance it is for a one year term. BASTARDS!=20
>=20

Yes the $35 is non-refundable. What's this about a one-year term? =20
There's NO obligation to keep ERP in effect.
--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

---

› See More: Sprint Insurance FYI

"Zaphod" <skorpion(removethis)@suespammers.org> wrote in message
news:[email protected]...
> On 05 Mar 2004, in news:[email protected], John
> Mosacha <[email protected]> scrawled:
>
> > I am going through a bit of a nightmare trying to get my Sanyo 8100

<snip>

> > nice day. Well we shall see if I indeed get my phone.
> >
> >
>
> That insurance, as provided, is one of the most non-cost-effective things
> I've come across in quite awhile.
>
> Dumped it long ago.

As did I. At $48 a year, I can probably get a used one off of E-Bay. Or
course I am gambling that I won't lose it and am essentially playing the
insurance company at that point.
Also for me, I have an older phone which I can get off of E-bay for under 10
bucks, so I did and have a replacement already in closet.
( I have a ST7867W ).

If I had a $300.00+ PDA phone, getting the insurance might be good option
though.

>
> For no phone call, slightly more money, and on the same day, I can go to
the
> SprintPCS store and obtain a new phone.
>
> Somebody (Sprint or Insurance Provider (or both)) are making money
hand-over-
> fist on this scam.

Well, insureance is a business like any other and they are there to make
money.
If someone can't afford to "float" the coat of a new phone, get the
insurance.
If you can afford to get a new phone or get a used phone or otherwise, don't
get the insurance.
I have saved 5 years worth of paying 4 bucks a month. ( total of $240.00 )
I got lucky and haven't lost it or broken it. This is one of those YMMV
things I guess. ;-)

Scotty

In article <[email protected]>,
"Scott Nelson" <[email protected]> wrote:

> Well, insureance is a business like any other and they are there to make
> money.
> If someone can't afford to "float" the coat of a new phone, get the
> insurance.
> If you can afford to get a new phone or get a used phone or otherwise, don't
> get the insurance.
> I have saved 5 years worth of paying 4 bucks a month. ( total of $240.00 )
> I got lucky and haven't lost it or broken it. This is one of those YMMV
> things I guess. ;-)

In most cases if you can prove you bought your cell phone with your
Gold Mastercard, MasterCard will double the length of your warranty, up
to a years worth, in effect giving one a 2 year warranty.

>
>Yes the $35 is non-refundable. What's this about a one-year term?
>There's NO obligation to keep ERP in effect.

That is exactly what the supervisor told me.

This is the whole thing in a nutshell. They are relying on the fact
that you are desprete, your phone is broke and at this point you will
accept anything they send you . In my situation, my lcd was wacked out
(actually it has been working ok for the last two days, go figure). I
could still use my phone. So when they sent me the replacement phone
that was not even the same brand, I found it not to be comparable or
better. I purchased a sanyo because of specific features and the phone
they sent me does not have these features. They are clueless call
center people who just repeat what they are told to say! Just *****
until they give you a supervisor and be prepared to go over feature
for feature. They will have no choice to give you a better phone of
the same brand.



On Sun, 07 Mar 2004 18:09:40 GMT, Mike <[email protected]> wrote:

>Zaphod wrote:
>
>> That insurance, as provided, is one of the most non-cost-effective things
>> I've come across in quite awhile.
>>
>> Dumped it long ago.
>>
>> For no phone call, slightly more money, and on the same day, I can go to the
>> SprintPCS store and obtain a new phone.
>>
>> Somebody (Sprint or Insurance Provider (or both)) are making money hand-over-
>> fist on this scam.
>>
>
>I buy store coverage plans on cell phones. There are people out there
>that will tell you those coverage plans are a scam - not true. They
>aren't always a value, but I find that I get great service out of them
>for mid-high end cell phones. Circuit City has replaced my Treo 300
>three times, in store. When the third failed, I swapped for an A500.
>After a few months it wouldn't run on the charger with a dead battery.
>They sent a new one, and it locked up when I tried to look up a number
>in my call history while I was in an active call. The phone would just
>restart over and over again. They didn't have any more A500s, so they
>sent me an A620. That's six replacement phones. I think I paid $40 for
>the coverage, and I think I renewed with the instore replacements, so
>it's good to summer 2005. No deductable. I just wish Circuit City still
>sold Sprint - I'd get my next phone from them. These days, with Circuit
>out of the Sprint business, they contract with lockline. You call
>Circuit, talk to a Circuit City operator, who resolves everything by
>Circuit City warranty standards and then has Lockline ship the product
>via Fedex. Never had a refurb either.
>-mike
>Side story - while I was waiting for my last replacement to ship, I ran
>into a guy buying a Nokia 3588i to replace his N400 that had been
>"freezing up" on him. I offered him $20 for the phone. Lightly scuffed,
>missing antenna plug, 0k data life timer, 35000 on voice. Upgraded
>firmware and Prl, and gave it a good cleaning. Activated it that day,
>used it for a week and a half and then activated my new A620. A couple
>days later, I'm talking to a guy who's griping about his N400's bad
>power connector. I mention that I had one, but had just switched to the
>A620. He offered me $150 for it! (I took the deal.)

Originally Posted by John Mosacha

I am going through a bit of a nightmare trying to get my Sanyo 8100
replaced. Sprint uses a third party for it's damaged or lost replace
phone service. I have been paying into this for 5 years! Well my 8100
crapped out (After owning it for a little over a year). Call them up,
paid my $35. And a replacement comparable phone was on its way. Arrive
a Samsung with a rotating screen and VGA cam. I Said WTF! I have over
$200.00 in accessories and I HATE SAMSUNG! Called them up to *****,
they said they would send me another phone, I told them I want another
Sanyo new used better worse, I did not care, I just want to be able to
my datacable and I love my Sanyo! 4 days later arives another Samsung
VGA1000 ugly ass phone. Called them up and they said feature for
feature these phones where Identical. I said BS! I purchased a Chevy
sent it in for warranty repair and you have given me a Ford back!
WTF?? 25 minutes later, After them claiming they can not tell what
phones are being sent to the client only that they are comparable, THe
Superviosor finally agrees to send me a Sanyo VM4500. I then said, Why
the hell did you tell me that you can't send me a specific phone, she
said that it is policy. I said your policy sucks and whomever makes
these decesion has fogotten about customer service, she has wasted 1
hour of my time bickering and I hope she was happy... She said have a
nice day. Well we shall see if I indeed get my phone.

So you have $200 worth of accessories for your 8100? Did you ever read your coverage certificate? You may find that if you ask and deal respectfully with the people that provide your coverage, you may get better results.