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  1. #16
    norelpref
    Guest

    Re: Plan Upgrade

    On Fri, 19 Mar 2004 00:08:38 -0600, "Captain" <[email protected]>
    wrote:

    >Is this something recent, because I know I switched plans last summer or
    >fall and didn't have to renew my contract.


    My change was last summer also. Just before Sprint rolled out new
    plans in July. My goal was to upgrade my plan BEFORE they changed
    thier plans as the new plans would have be more expensive then what I
    already had.



    See More: Plan Upgrade




  2. #17
    O/Siris
    Guest

    Re: Plan Upgrade

    In article <Egh6c.27332$%[email protected]>,=20
    [email protected] says...
    >=20
    > "C Roth" <[email protected]> wrote in message
    > news[email protected]...
    > > On Thu, 18 Mar 2004 11:52:11 +0000, Bob Smith wrote:
    > >
    > > > In neither of your posts in this thread did I see what plan you wante=

    d
    > to go
    > > > with. As I mentioned, if you were going to change to a promotional pl=

    an
    > or
    > > > add an option like 7:00 PM N & W, you might have to extend your

    > contract.
    > >
    > > I wasn't going for a promotional plan. On the website they have a
    > > listing of plans, one of them is $ 65.00 for 1100 minutes (just from
    > > memory). That's the one I was interested in. You can get the listing=

    ,
    > > in fact, when you follow the link about 'changing plans'. I could care
    > > less about the 7pm nights and weekends.

    >=20
    > I checked it both ways, as a new customer, or as a current customer for m=

    y
    > zip code for the $65/mo. plan. As a new customer, I could select not goin=

    g
    > on an AA by paying $10 more a month.
    >=20
    > As a current customer, and changing plans through my manage page, there w=

    as
    > no comment about needing to extend my AA, unless I was going to take the
    > 7:00 N & W option.
    >=20
    > Bob
    >=20
    >=20
    >=20


    Very odd. When I login, go to "My Phone and Plan", and then to=20
    "Change Plans", I get an admonition at the top, just above the=20
    listing of plans:

    + Based upon the time remaining on your current Sprint PCS Advantage=20
    Agreement, you will need to select an updated term.=20

    Yes, a plan change *does* require a renewal of the Advantage=20
    Agreement. Although customers that have recently renewed I'll give a=20
    little leeway on them.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  3. #18
    Bob Smith
    Guest

    Re: Plan Upgrade


    "O/Siris" <0siris@sprîntpcs.com> wrote in message
    news:[email protected]...
    <snipped>

    Very odd. When I login, go to "My Phone and Plan", and then to
    "Change Plans", I get an admonition at the top, just above the
    listing of plans:

    + Based upon the time remaining on your current Sprint PCS Advantage
    Agreement, you will need to select an updated term.

    Yes, a plan change *does* require a renewal of the Advantage
    Agreement. Although customers that have recently renewed I'll give a
    little leeway on them.

    --
    RØß
    O/Siris

    Well, it's not on the top of my plans offered ... Nuttin', zilch ... nada.
    All it says is:

    Change Plans Bob Smith | 704-XXX-XXXX Sign off
    Sprint introduces great new plans that let you talk to your heart's
    content, including Unlimited Anytime Minutes for the first 2 months on
    select new PCS Free & Clear plans starting at $45.
    Please view the plans below and select the one that's right for you.
    Then
    call us at (888) 211-4727 on your Sprint PCS Phone, and a specialist
    will
    help you change your plan.
    You may want to print this page before you call.Ways to Buy Call us at
    (888) 211-4727
    Cost Per
    MonthAnytime
    MinutesNight & Weekend Minutes
    (starting at 9 p.m.)Nationwide Long
    Distance
    $35300UnlimitedIncluded
    $45500UnlimitedIncluded
    $50700UnlimitedIncluded
    $651100UnlimitedIncluded
    $801400UnlimitedIncluded
    $1002000UnlimitedIncluded
    $1152500UnlimitedIncluded

    Bob





  4. #19
    Robert M.
    Guest

    Re: Plan Upgrade

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > Yes, a plan change *does* require a renewal of the Advantage
    > Agreement. Although customers that have recently renewed I'll give a
    > little leeway on them.



    Don't you love it when CSRs can play God and make their own rules ?



  5. #20
    Robert Freed
    Guest

    Re: Plan Upgrade

    O/Siris wrote:

    > Yes, a plan change *does* require a renewal of the Advantage
    > Agreement. Although customers that have recently renewed I'll give a
    > little leeway on them.


    How long has this been policy, Rob? When I first signed up with Sprint
    PCS (three years ago), I was told I could upgrade (or downgrade) plans
    freely, without penalty or contract extension.

    After all, isn't the purpose of an AA to guarantee Sprint's recovery of
    subsidized costs for new phones and/or promotional enticements? Of
    course, we all know they want to lock in customers for as long as
    possible whenever possible. But why should someone who's already
    fulfilled a contract (and, hence, repaid Sprint's subsidy) be penalized
    for wanting to upgrade their service plan (and, hence, pay even more to
    Sprint PCS)? Seems like a surefire reason for a loyal customer to want
    to churn over to a different provider, IMHO.





  6. #21
    O/Siris
    Guest

    Re: Plan Upgrade

    In article <[email protected]>, rafreed@hotmail-
    REMOVE-TO-REPLY.com says...
    > After all, isn't the purpose of an AA to guarantee Sprint's recovery of
    > subsidized costs for new phones and/or promotional enticements? Of
    > course, we all know they want to lock in customers for as long as
    > possible whenever possible. But why should someone who's already
    > fulfilled a contract (and, hence, repaid Sprint's subsidy) be penalized
    > for wanting to upgrade their service plan (and, hence, pay even more to
    > Sprint PCS)? Seems like a surefire reason for a loyal customer to want
    > to churn over to a different provider, IMHO.
    >=20


    To be quite blunt about it, name one national provider that doesn't=20
    do the same thing, "offering" a new advantage=20
    agreement/contract/whatever the carrier's term is in exchange for=20
    that plan change.

    It's a trade-off, not a repayment. We've got the plan you want,=20
    you've got the (promise not to) churn that we'd rather deal with.

    And that really *is* the key to it. Churn.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #22
    Robert M.
    Guest

    Re: Plan Upgrade

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > To be quite blunt about it, name one national provider that doesn't
    > do the same thing, "offering" a new advantage
    > agreement/contract/whatever the carrier's term is in exchange for
    > that plan change



    Aerial never did, SprintPCS didn't, ATTWS allows changes the first 60
    days of a contract.

    It's NEVER a valid explanation to whine: "Everyone else does it".



  8. #23
    Jerome Zelinske
    Guest

    Re: Plan Upgrade

    "Pay even more"? The customer is choosing to change the plan
    because it benefits the customer in some way, either in lower overall
    cost or in added features or both. The only paying more I could see is
    if the customer wants to pay the $10/mo. for no AA. And that might not
    be more, if the overall cost of the new plan is $10 or more lower than
    the current plan.


    Robert Freed wrote:
    > O/Siris wrote:
    >
    >
    >>Yes, a plan change *does* require a renewal of the Advantage
    >>Agreement. Although customers that have recently renewed I'll give a
    >>little leeway on them.

    >
    >
    > How long has this been policy, Rob? When I first signed up with Sprint
    > PCS (three years ago), I was told I could upgrade (or downgrade) plans
    > freely, without penalty or contract extension.
    >
    > After all, isn't the purpose of an AA to guarantee Sprint's recovery of
    > subsidized costs for new phones and/or promotional enticements? Of
    > course, we all know they want to lock in customers for as long as
    > possible whenever possible. But why should someone who's already
    > fulfilled a contract (and, hence, repaid Sprint's subsidy) be penalized
    > for wanting to upgrade their service plan (and, hence, pay even more to
    > Sprint PCS)? Seems like a surefire reason for a loyal customer to want
    > to churn over to a different provider, IMHO.
    >
    >





  9. #24
    Bob Smith
    Guest

    Re: Plan Upgrade


    "Jerome Zelinske" <[email protected]> wrote in message
    news:f_A7c.33165$%[email protected]...
    > "Pay even more"? The customer is choosing to change the plan
    > because it benefits the customer in some way, either in lower overall
    > cost or in added features or both. The only paying more I could see is
    > if the customer wants to pay the $10/mo. for no AA. And that might not
    > be more, if the overall cost of the new plan is $10 or more lower than
    > the current plan.


    In re-reading the three prior posts by the OP in this thread, he/she doesn't
    say what their current plan details are.

    Bob





  10. #25
    Scott Stephenson
    Guest

    Re: Plan Upgrade


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > O/Siris <[email protected]> wrote:
    >
    > > To be quite blunt about it, name one national provider that doesn't
    > > do the same thing, "offering" a new advantage
    > > agreement/contract/whatever the carrier's term is in exchange for
    > > that plan change

    >
    >
    > Aerial never did, SprintPCS didn't, ATTWS allows changes the first 60
    > days of a contract.
    >
    > It's NEVER a valid explanation to whine: "Everyone else does it".


    And saying that it wasn't done in the past is never a valid explanation,
    either. I never used to get broadband service from my cable provider- now I
    do. Here's an idea, Phil- why don't you look at this as an opportunity for
    PCS to add dollars to the balance sheet and turn a profit quicker. After
    all, that is one of your biggest whines- they are losing money (even though
    you have never admitted that all carriers were unprofitable for many years).





  11. #26
    Robert Freed
    Guest

    Re: Plan Upgrade

    Jerome Zelinske wrote:

    > "Pay even more"? The customer is choosing to change the plan
    > because it benefits the customer in some way, either in lower overall
    > cost or in added features or both. The only paying more I could see
    > is if the customer wants to pay the $10/mo. for no AA. And that
    > might not be more, if the overall cost of the new plan is $10 or more
    > lower than the current plan.


    I'm not sure I understand your point (or that you understand mine). If,
    say, I upgrade from a $45 plan to a $65 plan (with more minutes), I'm
    *paying more* each month to Sprint PCS. Why should I have to extend my
    contract or begin a new contract? I'm not getting a new phone. I'm not
    adding any extra-value features that I didn't previously have. I'm not
    accepting a promotional offer. It seems to me that Sprint is penalizing
    me for wanting to give them more business. And I just might decide
    that's a good reason to take my business elsewhere (especially if I'm
    already out of contract).

    Furthermore, when I first started service with Sprint PCS, I was
    specifically told something different than what O/Siris is stating.
    He never answered my original question, to whit:

    >> How long has this been policy, Rob? When I first signed up with
    >> Sprint PCS (three years ago), I was told I could upgrade (or
    >> downgrade) plans freely, without penalty or contract extension.






  12. #27
    The Supreme Enchanter
    Guest

    Re: Plan Upgrade

    I was told by the sprint guy at best buy and customer service on the phone
    that I can change my plan as long as it's active. I can add or remove parts
    of the plan (like vision) and it's ok. In fact, they said do it on the web
    site. This would not change the plan's 2 year contract.
    FYI



    "Robert Freed" <[email protected]> wrote in message
    news:[email protected]...
    > Jerome Zelinske wrote:
    >
    > > "Pay even more"? The customer is choosing to change the plan
    > > because it benefits the customer in some way, either in lower overall
    > > cost or in added features or both. The only paying more I could see
    > > is if the customer wants to pay the $10/mo. for no AA. And that
    > > might not be more, if the overall cost of the new plan is $10 or more
    > > lower than the current plan.

    >
    > I'm not sure I understand your point (or that you understand mine). If,
    > say, I upgrade from a $45 plan to a $65 plan (with more minutes), I'm
    > *paying more* each month to Sprint PCS. Why should I have to extend my
    > contract or begin a new contract? I'm not getting a new phone. I'm not
    > adding any extra-value features that I didn't previously have. I'm not
    > accepting a promotional offer. It seems to me that Sprint is penalizing
    > me for wanting to give them more business. And I just might decide
    > that's a good reason to take my business elsewhere (especially if I'm
    > already out of contract).
    >
    > Furthermore, when I first started service with Sprint PCS, I was
    > specifically told something different than what O/Siris is stating.
    > He never answered my original question, to whit:
    >
    > >> How long has this been policy, Rob? When I first signed up with
    > >> Sprint PCS (three years ago), I was told I could upgrade (or
    > >> downgrade) plans freely, without penalty or contract extension.

    >
    >






  13. #28
    O/Siris
    Guest

    Re: Plan Upgrade

    In article <rmarkoff-0370DC.06193122032004
    @news1.west.earthlink.net>, Robert [email protected]=20
    says...
    > Aerial never did,
    >=20


    They're national?

    That inability to answer a question must be pathological.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  14. #29
    O/Siris
    Guest

    Re: Plan Upgrade

    In article <Egh6c.27332$%06.23835
    @newsread2.news.pas.earthlink.net>, Bob=20
    [email protected] says...
    > I checked it both ways, as a new customer, or as a current customer for m=

    y
    > zip code for the $65/mo. plan. As a new customer, I could select not goin=

    g
    > on an AA by paying $10 more a month.
    >=20
    > As a current customer, and changing plans through my manage page, there w=

    as
    > no comment about needing to extend my AA, unless I was going to take the
    > 7:00 N & W option.
    >=20
    > Bob
    >=20


    This has been a *very* interesting question. And I wonder=20
    just how much this newsgroup spawned this little debate. I=20
    had a woman challenge me on this tonight. So I had the=20
    PERFECT opportunity to find out, once and for all. And,=20
    wouldn't you know? I found out. Much to my chagrin:

    I found the following question answered in our procedures=20
    database:
    "Can an existing Individual Purchased customer swap service=20
    plans without needing to renew their contract? =20
    Impact of Service Plan swaps to Contract Plans on=20
    Individual Purchased accounts. =20
    LOBs: Business Services"

    Now, this is, once again, specifying Business Accounts. =20
    Still, I would imagine, in this case, that Consumer=20
    Accounts are much the same. And the answer?

    It turns out that a plan change does not require a new=20
    Advantage Agreement if 3 conditions all prove true:

    1. The customer is eligible for the new service plan,=20
    AND=20
    2. The new plan is in the same family of plans as the=20
    existing service plan (for example, switching from one Free=20
    and Clear service plan to another Free and Clear plan), AND=20
    3. The new plan does not require the current service=20
    contract to be renewed. See related solutions for the=20
    specific plan the customer wants to switch to for details. =20

    That "family of plans" condition seems to me to be the most=20
    complicated condition. Remember when F&CA was sold as its=20
    own family? Now moving to a plan where it's just an add-on=20
    means renewing the Advantage Agreement.

    Anyway, complications aside, I was wrong. I guess I've=20
    been able to get away with justifying the new agreements=20
    all this time. Like 2 year Advantage Agreements for the=20
    7PM option, or PCS2PCS. Stuff like that. This woman=20
    tonight wanted none of that, and she was right.

    And since Phillie is *that* predictable, yes, talking about=20
    plans *is* a sales job. If a customer has questions about=20
    plans, even in the midst of a technical call, then I'm=20
    going to treat it accordingly. And sell. That's got=20
    nothing to do with quotas.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  15. #30
    Robert Freed
    Guest

    Re: Plan Upgrade

    Bob Smith wrote:

    > In re-reading the three prior posts by the OP in this thread, he/she
    > doesn't say what their current plan details are.


    The OP stated he just wanted to upgrade to more minutes. Because that
    required a restart of his contract, he reluctantly refused to upgrade.
    He also stated that Sprint must be "on crack" and I would tend to agree.
    This is a policy which encourages customers to *not* spend more.





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