Plan Upgrade

"Robert Freed" <[email protected]> wrote in message
news:[email protected]...
> Bob Smith wrote:
>
> > In re-reading the three prior posts by the OP in this thread, he/she
> > doesn't say what their current plan details are.
>
> The OP stated he just wanted to upgrade to more minutes. Because that
> required a restart of his contract, he reluctantly refused to upgrade.
> He also stated that Sprint must be "on crack" and I would tend to agree.
> This is a policy which encourages customers to *not* spend more.

Yes, he did say those things, but it would have been nice to hear what prior
plan he was on, to see the differences.

Bob

---

› See More: Plan Upgrade

In article <[email protected]>,
O/Siris <[email protected]> wrote:

> In article <rmarkoff-0370DC.06193122032004
> @news1.west.earthlink.net>, Robert [email protected]
> says...
> > Aerial never did,
> >
>
> They're national?



I could call anywhere from an Aerial phone, it worked
just as well as a Sprint local plan.


>
> That inability to answer a question must be pathological.

No, the ability to hurl insults is childish.

But thank you for earlier confessing to your
inproperly putting people on 2 year contracts.

In article <[email protected]>,
"Robert Freed" <[email protected]> wrote:

> Bob Smith wrote:
>
> > In re-reading the three prior posts by the OP in this thread, he/she
> > doesn't say what their current plan details are.
>
> The OP stated he just wanted to upgrade to more minutes. Because that
> required a restart of his contract, he reluctantly refused to upgrade.
> He also stated that Sprint must be "on crack" and I would tend to agree.
> This is a policy which encourages customers to *not* spend more.


Well it turns out that a leading CSR poster here confesses he's been
wrong, and the OP was told wrong, but that's Sprint.

NO PLAN RENEWAL REQUIRED for upping to a plan with more minutes.

O/Siris <0s?r?s@spr?ntpcs.c?m> wrote:
> In article <rmarkoff-0370DC.06193122032004
> @news1.west.earthlink.net>, Robert [email protected]
> says...
>> Aerial never did,
>>
>
> They're national?

They weren't. They were eventually bought by Deutsche Telekom and folded into
T-Mobile/VoiceStream.

--
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In article <[email protected]>,=20
[email protected] says...
> But thank you for earlier confessing to your
> inproperly putting people on 2 year contracts.
>=20

Liar. As usual. For someone so prolific at it, one would think=20
EVENTUALLY you might get better at it.

I guess mediocre, even at lies, is all you've got.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
> Well it turns out that a leading CSR poster here confesses he's been=20
> wrong, and the OP was told wrong, but that's Sprint.
>=20
> NO PLAN RENEWAL REQUIRED for upping to a plan with more minutes.
>=20

As usual, Phillie, you've failed to accurately portray the truth.

It's more complicated than that, but, as you've repeatedly shown, and=20
do so here again, you take only the part that feeds your bigotry.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

The reason why one would upgrade to more minutes is to avoid
paying overages with the current plan. It does not take very many
minutes of overage to reach the cost of the next higher plan. So if on
average one goes over his current plan minutes much at all, the new plan
would save them money.


Robert Freed wrote:

> Bob Smith wrote:
>
>
>>In re-reading the three prior posts by the OP in this thread, he/she
>>doesn't say what their current plan details are.
>
>
> The OP stated he just wanted to upgrade to more minutes. Because that
> required a restart of his contract, he reluctantly refused to upgrade.
> He also stated that Sprint must be "on crack" and I would tend to agree.
> This is a policy which encourages customers to *not* spend more.
>
>

If say you upgraded your plan from $45 to $65, on average how many
minutes a month were you going over on your $45 plan, on average how
much did that add to your bill, on average how much is that over or
under $65.


Robert Freed wrote:

> Jerome Zelinske wrote:
>
>
>> "Pay even more"? The customer is choosing to change the plan
>>because it benefits the customer in some way, either in lower overall
>>cost or in added features or both. The only paying more I could see
>>is if the customer wants to pay the $10/mo. for no AA. And that
>>might not be more, if the overall cost of the new plan is $10 or more
>>lower than the current plan.
>
>
> I'm not sure I understand your point (or that you understand mine). If,
> say, I upgrade from a $45 plan to a $65 plan (with more minutes), I'm
> *paying more* each month to Sprint PCS. Why should I have to extend my
> contract or begin a new contract? I'm not getting a new phone. I'm not
> adding any extra-value features that I didn't previously have. I'm not
> accepting a promotional offer. It seems to me that Sprint is penalizing
> me for wanting to give them more business. And I just might decide
> that's a good reason to take my business elsewhere (especially if I'm
> already out of contract).
>
> Furthermore, when I first started service with Sprint PCS, I was
> specifically told something different than what O/Siris is stating.
> He never answered my original question, to whit:
>
>
>>>How long has this been policy, Rob? When I first signed up with
>>>Sprint PCS (three years ago), I was told I could upgrade (or
>>>downgrade) plans freely, without penalty or contract extension.
>
>
>

Jerome Zelinske wrote:

> The reason why one would upgrade to more minutes is to avoid
> paying overages with the current plan.

Not necessarily. I'm thinking of putting an Add-a-Phone on my plan. I
want to upgrade to increase the pool of shared minutes, not because I'm
paying any overages on my current plan. But that's not the issue...

> It does not take very many minutes of overage to reach the cost of
> the next higher plan.

Another way to avoid paying overages is to curtail wireless usage. ;-)
But that's not the issue...

> So if on average one goes over his current plan minutes much at all,
> the new plan would save them money.

Yes, but the original issue in this thread was not the savings or lack
thereof. It was the contract. The comment about "paying even more"
reflected the absurdity of requiring an AA renewal (as the OP was told).

For my own case (off of contract), I might very well choose to pay those
overages to another provider. If I have to start a new contract, why not
pay more to someone who'll at least give me some extra value (like a new
subsidized handset) in the bargain?

As it turns out (and as I always believed), a new AA term is *not*
required, according (now) to O/Siris elsewhere in this thread. That
makes a lot more sense, IMHO.

>
>
> Robert Freed wrote:
>
>> Bob Smith wrote:
>>
>>> In re-reading the three prior posts by the OP in this thread, he/she
>>> doesn't say what their current plan details are.
>>
>> The OP stated he just wanted to upgrade to more minutes. Because that
>> required a restart of his contract, he reluctantly refused to upgrade.
>> He also stated that Sprint must be "on crack" and I would tend to agree.
>> This is a policy which encourages customers to *not* spend more.

In article <[email protected]>, rafreed@hotmail-
REMOVE-TO-REPLY.com says...
> Not necessarily. I'm thinking of putting an Add-a-Phone on my plan. I
> want to upgrade to increase the pool of shared minutes, not because I'm
> paying any overages on my current plan. But that's not the issue...
>=20

Now that qualifies as a different "family" of plans, and would entail=20
a renewal of the Advantage Agreement.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>, rafreed@hotmail-
REMOVE-TO-REPLY.com says...
> As it turns out (and as I always believed), a new AA term is *not*
> required, according (now) to O/Siris elsewhere in this thread. That
> makes a lot more sense, IMHO.
>=20

That's what I get for rapidly responding. As I just posted, the=20
particular upgrade you mention fails one of the three conditions. =20
Hence, a new agreement *is* required. There is a 0-year agreement=20
that carries a $10/month premium, but the agreement must be renewed=20
for moving from a single-phone plan to an Add-A-Phone plan.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

O/Siris wrote:

> Robert Freed says...
>> Not necessarily. I'm thinking of putting an Add-a-Phone on my plan. I
>> want to upgrade to increase the pool of shared minutes, not because I'm
>> paying any overages on my current plan. But that's not the issue...
>
> Now that qualifies as a different "family" of plans, and would entail
> a renewal of the Advantage Agreement.

Where does a customer find the definition of a "family"? Since
Add-a-Phone was available to me as an option when I started service,
isn't that part of the same "family" as my current plan?

O/Siris wrote:

> That's what I get for rapidly responding. As I just posted, the
> particular upgrade you mention fails one of the three conditions.
> Hence, a new agreement *is* required. There is a 0-year agreement
> that carries a $10/month premium, but the agreement must be renewed
> for moving from a single-phone plan to an Add-A-Phone plan.

This is really confusing.
Let's make it simpler...

Suppose I just want to start using more/less minutes each month?
In order to change my plan to one with a higher/lower allotment of
minutes (and without paying $10/month for a zero-year agreement):

If I'm off-contract, do I have to start a new AA?
If I'm mid-contract, do I have to extend my existing AA?

"Robert Freed" <[email protected]> wrote in message
news:[email protected]...
> O/Siris wrote:
>
> > That's what I get for rapidly responding. As I just posted, the
> > particular upgrade you mention fails one of the three conditions.
> > Hence, a new agreement *is* required. There is a 0-year agreement
> > that carries a $10/month premium, but the agreement must be renewed
> > for moving from a single-phone plan to an Add-A-Phone plan.
>
> This is really confusing.
> Let's make it simpler...
>
> Suppose I just want to start using more/less minutes each month?
> In order to change my plan to one with a higher/lower allotment of
> minutes (and without paying $10/month for a zero-year agreement):
>
> If I'm off-contract, do I have to start a new AA?

You shouldn't, unless it's a promotion plan where it requires an AA.

> If I'm mid-contract, do I have to extend my existing AA?
>
Same thing as above.

Bob

"Robert Freed" <[email protected]> wrote in message
news:[email protected]...
> O/Siris wrote:
>
> > Robert Freed says...
> >> Not necessarily. I'm thinking of putting an Add-a-Phone on my plan. I
> >> want to upgrade to increase the pool of shared minutes, not because I'm
> >> paying any overages on my current plan. But that's not the issue...
> >
> > Now that qualifies as a different "family" of plans, and would entail
> > a renewal of the Advantage Agreement.
>
> Where does a customer find the definition of a "family"? Since
> Add-a-Phone was available to me as an option when I started service,
> isn't that part of the same "family" as my current plan.

It all deals on what's available now, what can be added/coded to your
account, not when you signed up originally. When I started out in 98, with 2
phones, I did not need to have a contract. I've changed plans numerous times
since then an added a 3rd phone to the account, and now, I'm required to
have a contract on each of the phones on the account.

Bob