Plan Upgrade

So, I was browsing around on the SprintPCS website and I thought I'd
upgrade my plan.

Now, apparently if you do it restarts your contract. This annoyed me so
much I chose not to upgrade the plan.

Are all cell phone providers doing this nonsense, or is Sprint the only
one on crack?

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› See More: Plan Upgrade

In article <[email protected]>,
C Roth <[email protected]> wrote:

> So, I was browsing around on the SprintPCS website and I thought I'd
> upgrade my plan.
>
> Now, apparently if you do it restarts your contract. This annoyed me so
> much I chose not to upgrade the plan.
>
> Are all cell phone providers doing this nonsense, or is Sprint the only
> one on crack?

With number portability now a fact, all carriers work real hard to stick
their customers into two year contracts.

"C Roth" <[email protected]> wrote in message
news[email protected]...
> So, I was browsing around on the SprintPCS website and I thought I'd
> upgrade my plan.
>
> Now, apparently if you do it restarts your contract. This annoyed me so
> much I chose not to upgrade the plan.
>
> Are all cell phone providers doing this nonsense, or is Sprint the only
> one on crack?

Normally, changing plans midstream into an AA shouldn't extend your current
contract, unless it's a promotional plan or there is an option like going
with 7:00 PM N & W that you want to go with. In addition, it could just be
boiler plate text for folks who aren't customers yet, but are considering
SPCS.

Best thing to do is to call SPCS and speak with a CS rep to find out ...

Bob

On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:

> Normally, changing plans midstream into an AA shouldn't extend your current
> contract, unless it's a promotional plan or there is an option like going
> with 7:00 PM N & W that you want to go with. In addition, it could just be
> boiler plate text for folks who aren't customers yet, but are considering
> SPCS.
>
> Best thing to do is to call SPCS and speak with a CS rep to find out ...

I did speak to a CS Rep. They told me it would restart my contract. The
funny thing is, I would actually be paying MORE money. Baffles me.

In article <[email protected]>,
C Roth <[email protected]> wrote:

> On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
>
> > Normally, changing plans midstream into an AA shouldn't extend your current
> > contract, unless it's a promotional plan or there is an option like going
> > with 7:00 PM N & W that you want to go with. In addition, it could just be
> > boiler plate text for folks who aren't customers yet, but are considering
> > SPCS.
> >
> > Best thing to do is to call SPCS and speak with a CS rep to find out ...
>
> I did speak to a CS Rep. They told me it would restart my contract. The
> funny thing is, I would actually be paying MORE money. Baffles me.

Call again. Speak to three CSRs you can expect to get 4 different
answers.

In article <[email protected]>,
C Roth <[email protected]> wrote:

> On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
>
> > Normally, changing plans midstream into an AA shouldn't extend your current
> > contract, unless it's a promotional plan or there is an option like going
> > with 7:00 PM N & W that you want to go with. In addition, it could just be
> > boiler plate text for folks who aren't customers yet, but are considering
> > SPCS.
> >
> > Best thing to do is to call SPCS and speak with a CS rep to find out ...
>
> I did speak to a CS Rep. They told me it would restart my contract. The
> funny thing is, I would actually be paying MORE money. Baffles me.

Better yet, call again and ask for the floor supervisor. Tell them Bob
Smith said it should extend your contract. :->

C Roth wrote:
:: On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
::
::: Normally, changing plans midstream into an AA shouldn't extend your
::: current contract, unless it's a promotional plan or there is an
::: option like going with 7:00 PM N & W that you want to go with. In
::: addition, it could just be boiler plate text for folks who aren't
::: customers yet, but are considering SPCS.
:::
::: Best thing to do is to call SPCS and speak with a CS rep to find
::: out ...
::
:: I did speak to a CS Rep. They told me it would restart my
:: contract. The funny thing is, I would actually be paying MORE money.
:: Baffles me.

Any rate plan change you make will result in a new contract start date.

C Roth <[email protected]> wrote in message news:<[email protected]>...
> So, I was browsing around on the SprintPCS website and I thought I'd
> upgrade my plan.
>
> Now, apparently if you do it restarts your contract. This annoyed me so
> much I chose not to upgrade the plan.
>
> Are all cell phone providers doing this nonsense, or is Sprint the only
> one on crack?

If I am not mistaken, unless you are going to get the 7pm n&W you can
go with no contract for and extra $10 per month, which you can change
to a contract at anytime---I have done this serveral times, when I
wasn't sure if I would be happy with a part of the plan/phone etc. I
believe this is detailed on current brochures.

"C Roth" <[email protected]> wrote in message
news[email protected]...
> On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
>
> > Normally, changing plans midstream into an AA shouldn't extend your
current
> > contract, unless it's a promotional plan or there is an option like
going
> > with 7:00 PM N & W that you want to go with. In addition, it could just
be
> > boiler plate text for folks who aren't customers yet, but are
considering
> > SPCS.
> >
> > Best thing to do is to call SPCS and speak with a CS rep to find out ...
>
> I did speak to a CS Rep. They told me it would restart my contract. The
> funny thing is, I would actually be paying MORE money. Baffles me.

In neither of your posts in this thread did I see what plan you wanted to go
with. As I mentioned, if you were going to change to a promotional plan or
add an option like 7:00 PM N & W, you might have to extend your contract.

Bob

On Thu, 18 Mar 2004 11:52:11 +0000, Bob Smith wrote:

> In neither of your posts in this thread did I see what plan you wanted to go
> with. As I mentioned, if you were going to change to a promotional plan or
> add an option like 7:00 PM N & W, you might have to extend your contract.

I wasn't going for a promotional plan. On the website they have a
listing of plans, one of them is $ 65.00 for 1100 minutes (just from
memory). That's the one I was interested in. You can get the listing,
in fact, when you follow the link about 'changing plans'. I could care
less about the 7pm nights and weekends.

"C Roth" <[email protected]> wrote in message
news[email protected]...
> On Thu, 18 Mar 2004 11:52:11 +0000, Bob Smith wrote:
>
> > In neither of your posts in this thread did I see what plan you wanted
to go
> > with. As I mentioned, if you were going to change to a promotional plan
or
> > add an option like 7:00 PM N & W, you might have to extend your
contract.
>
> I wasn't going for a promotional plan. On the website they have a
> listing of plans, one of them is $ 65.00 for 1100 minutes (just from
> memory). That's the one I was interested in. You can get the listing,
> in fact, when you follow the link about 'changing plans'. I could care
> less about the 7pm nights and weekends.

I checked it both ways, as a new customer, or as a current customer for my
zip code for the $65/mo. plan. As a new customer, I could select not going
on an AA by paying $10 more a month.

As a current customer, and changing plans through my manage page, there was
no comment about needing to extend my AA, unless I was going to take the
7:00 N & W option.

Bob

On Thu, 18 Mar 2004 13:14:12 +0000, Bob Smith wrote:

> I checked it both ways, as a new customer, or as a current customer for my
> zip code for the $65/mo. plan. As a new customer, I could select not going
> on an AA by paying $10 more a month.

I don't mind being on the contract, I just don't want to extend it.

> As a current customer, and changing plans through my manage page, there
> was no comment about needing to extend my AA, unless I was going to take
> the 7:00 N & W option.

WTF? Maybe I should try calling back again. When I'm feeling a little
bit more patient . . .

Rod wrote:

> Any rate plan change you make will result in a new contract start date.
>

I updated my plan from 600 to 2000 minutes and my contract was not
extended. I did this while Sprint was still offering the same exact
plans they had when I started my contract so nothing extra was added or
removed except more minutes.

<<I updated my plan from 600 to 2000 minutes and my contract was not
extended. I did this while Sprint was still offering the same exact
plans they had when I started my contract so nothing extra was added or
removed except more minutes. >>

Well, you must be one of the lucky ones because most everyone I know
(including myself) had their contract renewed when changing rate plans.
Adding things like PCS2PCS or Vision did not extend the contract, but
actually changing plans did.

Is this something recent, because I know I switched plans last summer or
fall and didn't have to renew my contract. The salesperson told me I can
switch around to different plans without resigning a contract, which is how
it should be, it's not like they are losing anything. I was on a regular
nothing extra plan, switched to lower minutes and nothing said, I can even
switch around to more minutes if I want.

Just curious when this started happening.

Capt.
"Eric" <[email protected]> wrote in message
news:[email protected]...
> <<I updated my plan from 600 to 2000 minutes and my contract was not
> extended. I did this while Sprint was still offering the same exact
> plans they had when I started my contract so nothing extra was added or
> removed except more minutes. >>
>
> Well, you must be one of the lucky ones because most everyone I know
> (including myself) had their contract renewed when changing rate plans.
> Adding things like PCS2PCS or Vision did not extend the contract, but
> actually changing plans did.
>