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  1. #1
    C Roth
    Guest
    So, I was browsing around on the SprintPCS website and I thought I'd
    upgrade my plan.

    Now, apparently if you do it restarts your contract. This annoyed me so
    much I chose not to upgrade the plan.

    Are all cell phone providers doing this nonsense, or is Sprint the only
    one on crack?




    See More: Plan Upgrade




  2. #2
    Robert M.
    Guest

    Re: Plan Upgrade

    In article <[email protected]>,
    C Roth <[email protected]> wrote:

    > So, I was browsing around on the SprintPCS website and I thought I'd
    > upgrade my plan.
    >
    > Now, apparently if you do it restarts your contract. This annoyed me so
    > much I chose not to upgrade the plan.
    >
    > Are all cell phone providers doing this nonsense, or is Sprint the only
    > one on crack?


    With number portability now a fact, all carriers work real hard to stick
    their customers into two year contracts.



  3. #3
    Bob Smith
    Guest

    Re: Plan Upgrade


    "C Roth" <[email protected]> wrote in message
    news[email protected]
    > So, I was browsing around on the SprintPCS website and I thought I'd
    > upgrade my plan.
    >
    > Now, apparently if you do it restarts your contract. This annoyed me so
    > much I chose not to upgrade the plan.
    >
    > Are all cell phone providers doing this nonsense, or is Sprint the only
    > one on crack?


    Normally, changing plans midstream into an AA shouldn't extend your current
    contract, unless it's a promotional plan or there is an option like going
    with 7:00 PM N & W that you want to go with. In addition, it could just be
    boiler plate text for folks who aren't customers yet, but are considering
    SPCS.

    Best thing to do is to call SPCS and speak with a CS rep to find out ...

    Bob





  4. #4
    C Roth
    Guest

    Re: Plan Upgrade

    On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:

    > Normally, changing plans midstream into an AA shouldn't extend your current
    > contract, unless it's a promotional plan or there is an option like going
    > with 7:00 PM N & W that you want to go with. In addition, it could just be
    > boiler plate text for folks who aren't customers yet, but are considering
    > SPCS.
    >
    > Best thing to do is to call SPCS and speak with a CS rep to find out ...


    I did speak to a CS Rep. They told me it would restart my contract. The
    funny thing is, I would actually be paying MORE money. Baffles me.





  5. #5
    Robert M.
    Guest

    Re: Plan Upgrade

    In article <[email protected]>,
    C Roth <[email protected]> wrote:

    > On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
    >
    > > Normally, changing plans midstream into an AA shouldn't extend your current
    > > contract, unless it's a promotional plan or there is an option like going
    > > with 7:00 PM N & W that you want to go with. In addition, it could just be
    > > boiler plate text for folks who aren't customers yet, but are considering
    > > SPCS.
    > >
    > > Best thing to do is to call SPCS and speak with a CS rep to find out ...

    >
    > I did speak to a CS Rep. They told me it would restart my contract. The
    > funny thing is, I would actually be paying MORE money. Baffles me.


    Call again. Speak to three CSRs you can expect to get 4 different
    answers.



  6. #6
    Robert M.
    Guest

    Re: Plan Upgrade

    In article <[email protected]>,
    C Roth <[email protected]> wrote:

    > On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
    >
    > > Normally, changing plans midstream into an AA shouldn't extend your current
    > > contract, unless it's a promotional plan or there is an option like going
    > > with 7:00 PM N & W that you want to go with. In addition, it could just be
    > > boiler plate text for folks who aren't customers yet, but are considering
    > > SPCS.
    > >
    > > Best thing to do is to call SPCS and speak with a CS rep to find out ...

    >
    > I did speak to a CS Rep. They told me it would restart my contract. The
    > funny thing is, I would actually be paying MORE money. Baffles me.


    Better yet, call again and ask for the floor supervisor. Tell them Bob
    Smith said it should extend your contract. :->



  7. #7
    Rod
    Guest

    Re: Plan Upgrade

    C Roth wrote:
    :: On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
    ::
    ::: Normally, changing plans midstream into an AA shouldn't extend your
    ::: current contract, unless it's a promotional plan or there is an
    ::: option like going with 7:00 PM N & W that you want to go with. In
    ::: addition, it could just be boiler plate text for folks who aren't
    ::: customers yet, but are considering SPCS.
    :::
    ::: Best thing to do is to call SPCS and speak with a CS rep to find
    ::: out ...
    ::
    :: I did speak to a CS Rep. They told me it would restart my
    :: contract. The funny thing is, I would actually be paying MORE money.
    :: Baffles me.

    Any rate plan change you make will result in a new contract start date.






  8. #8
    plane
    Guest

    Re: Plan Upgrade

    C Roth <[email protected]> wrote in message news:<[email protected]>...
    > So, I was browsing around on the SprintPCS website and I thought I'd
    > upgrade my plan.
    >
    > Now, apparently if you do it restarts your contract. This annoyed me so
    > much I chose not to upgrade the plan.
    >
    > Are all cell phone providers doing this nonsense, or is Sprint the only
    > one on crack?


    If I am not mistaken, unless you are going to get the 7pm n&W you can
    go with no contract for and extra $10 per month, which you can change
    to a contract at anytime---I have done this serveral times, when I
    wasn't sure if I would be happy with a part of the plan/phone etc. I
    believe this is detailed on current brochures.



  9. #9
    Bob Smith
    Guest

    Re: Plan Upgrade


    "C Roth" <[email protected]> wrote in message
    news[email protected]
    > On Wed, 17 Mar 2004 13:08:08 +0000, Bob Smith wrote:
    >
    > > Normally, changing plans midstream into an AA shouldn't extend your

    current
    > > contract, unless it's a promotional plan or there is an option like

    going
    > > with 7:00 PM N & W that you want to go with. In addition, it could just

    be
    > > boiler plate text for folks who aren't customers yet, but are

    considering
    > > SPCS.
    > >
    > > Best thing to do is to call SPCS and speak with a CS rep to find out ...

    >
    > I did speak to a CS Rep. They told me it would restart my contract. The
    > funny thing is, I would actually be paying MORE money. Baffles me.


    In neither of your posts in this thread did I see what plan you wanted to go
    with. As I mentioned, if you were going to change to a promotional plan or
    add an option like 7:00 PM N & W, you might have to extend your contract.

    Bob





  10. #10
    C Roth
    Guest

    Re: Plan Upgrade

    On Thu, 18 Mar 2004 11:52:11 +0000, Bob Smith wrote:

    > In neither of your posts in this thread did I see what plan you wanted to go
    > with. As I mentioned, if you were going to change to a promotional plan or
    > add an option like 7:00 PM N & W, you might have to extend your contract.


    I wasn't going for a promotional plan. On the website they have a
    listing of plans, one of them is $ 65.00 for 1100 minutes (just from
    memory). That's the one I was interested in. You can get the listing,
    in fact, when you follow the link about 'changing plans'. I could care
    less about the 7pm nights and weekends.






  11. #11
    Bob Smith
    Guest

    Re: Plan Upgrade


    "C Roth" <[email protected]> wrote in message
    news[email protected]
    > On Thu, 18 Mar 2004 11:52:11 +0000, Bob Smith wrote:
    >
    > > In neither of your posts in this thread did I see what plan you wanted

    to go
    > > with. As I mentioned, if you were going to change to a promotional plan

    or
    > > add an option like 7:00 PM N & W, you might have to extend your

    contract.
    >
    > I wasn't going for a promotional plan. On the website they have a
    > listing of plans, one of them is $ 65.00 for 1100 minutes (just from
    > memory). That's the one I was interested in. You can get the listing,
    > in fact, when you follow the link about 'changing plans'. I could care
    > less about the 7pm nights and weekends.


    I checked it both ways, as a new customer, or as a current customer for my
    zip code for the $65/mo. plan. As a new customer, I could select not going
    on an AA by paying $10 more a month.

    As a current customer, and changing plans through my manage page, there was
    no comment about needing to extend my AA, unless I was going to take the
    7:00 N & W option.

    Bob





  12. #12
    C Roth
    Guest

    Re: Plan Upgrade

    On Thu, 18 Mar 2004 13:14:12 +0000, Bob Smith wrote:

    > I checked it both ways, as a new customer, or as a current customer for my
    > zip code for the $65/mo. plan. As a new customer, I could select not going
    > on an AA by paying $10 more a month.


    I don't mind being on the contract, I just don't want to extend it.

    > As a current customer, and changing plans through my manage page, there
    > was no comment about needing to extend my AA, unless I was going to take
    > the 7:00 N & W option.


    WTF? Maybe I should try calling back again. When I'm feeling a little
    bit more patient . . .





  13. #13
    norelpref
    Guest

    Re: Plan Upgrade

    Rod wrote:

    > Any rate plan change you make will result in a new contract start date.
    >


    I updated my plan from 600 to 2000 minutes and my contract was not
    extended. I did this while Sprint was still offering the same exact
    plans they had when I started my contract so nothing extra was added or
    removed except more minutes.




  14. #14
    Eric
    Guest

    Re: Plan Upgrade

    <<I updated my plan from 600 to 2000 minutes and my contract was not
    extended. I did this while Sprint was still offering the same exact
    plans they had when I started my contract so nothing extra was added or
    removed except more minutes. >>

    Well, you must be one of the lucky ones because most everyone I know
    (including myself) had their contract renewed when changing rate plans.
    Adding things like PCS2PCS or Vision did not extend the contract, but
    actually changing plans did.




  15. #15
    Captain
    Guest

    Re: Plan Upgrade

    Is this something recent, because I know I switched plans last summer or
    fall and didn't have to renew my contract. The salesperson told me I can
    switch around to different plans without resigning a contract, which is how
    it should be, it's not like they are losing anything. I was on a regular
    nothing extra plan, switched to lower minutes and nothing said, I can even
    switch around to more minutes if I want.

    Just curious when this started happening.

    Capt.
    "Eric" <[email protected]> wrote in message
    news:[email protected]
    > <<I updated my plan from 600 to 2000 minutes and my contract was not
    > extended. I did this while Sprint was still offering the same exact
    > plans they had when I started my contract so nothing extra was added or
    > removed except more minutes. >>
    >
    > Well, you must be one of the lucky ones because most everyone I know
    > (including myself) had their contract renewed when changing rate plans.
    > Adding things like PCS2PCS or Vision did not extend the contract, but
    > actually changing plans did.
    >






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