Automatic Payment

Robert M. <[email protected]> wrote:
> In article <[email protected]>,
> "Antonio" <[email protected]> wrote:
>
>> Why do you have to be a smart ass and just chat in the group. Your post was
>> useless and not needed.
>
> As was yours.

Because he disagrees with you.

You get upset at *anyone* that disagrees with you.

--
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"someone once called me a sofa, but i didn't feel compelled to rush out and buy
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---

› See More: Automatic Payment

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Jerome Zelinske <[email protected]> wrote:
>
> > I have used it for years, never a problem. Never had a billing
> > dispute.
>
>
> Means zero. Why do you think they have a large staff at Executive
> Services to try to come in behind the CSRs and the flakey billing
> software and try to keep customers happy? Because so many folks get hurt.
> Good that you have been immune (so far), but that does not change that
> SprintPCS always gets rated lowest for Customer Service, by the Yankee
> Group, by Jd Power, and by Consumer Reports.

Maybe they have such a large staff at Executive Services because some
brainless moron has posted the number over a hundred times as if it were a
regular customer service group, so now they need the staff to handle the
additional call volume.

And what are you going to do when they aren't rated lowest the next time
around?

"Antonio" <[email protected]> wrote in
news:[email protected]:

> I have never had a billing issue with Sprint PCS and I have been
> with them since 1998 with sometimes up to 5 lines on my account.

And how many of the executives are you blowing?

Exeter wrote:

> "Antonio" <[email protected]> wrote in
> news:[email protected]:
>
>
>>I have never had a billing issue with Sprint PCS and I have been
>>with them since 1998 with sometimes up to 5 lines on my account.
>
>
> And how many of the executives are you blowing?


wouldn't worry if I were you, your Jobs secure.

Jim

I've had one billing issue with them. When I was offered Vision for two
months free I canceled it after about two weeks because their techs couldn't
get it working. After I canceled it I was charged. A quick phone call to a
CSR and five minute conversation prompted me to ask for a supervisor. The
supervisor handled it without a problem and gave me a credit on my next
bill. Now, since my credit card is actually a debit card being used as a cc
I wanted a refund, not a credit but the supervisor handled my problem so
professionally and efficiently I didn't push the issue.

"Antonio" <[email protected]> wrote in message
news:[email protected]...
> I have never had a billing issue with Sprint PCS and I have been with them
> since 1998 with sometimes up to 5 lines on my account.
>
> "Robert M." <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > [email protected] (Erin) wrote:
> >
> > > No, it does mean something. Not everyone has had billing issues like
> > > you would like to believe.
> >
> > I never said everyone has issues. I said if one person says they have
> > had none, that means zero.
> >
> > Not everyone has had no billing issues.
>
>

In article <[email protected]>,
Jerome Zelinske <[email protected]> says:

>I have used it for years, never a problem. Never had a billing dispute.

You're a far, far braver man than I, Gunga Din- ain't no way I'd trust
a company to automatically take money out of my bank account; sometimes
"**** happens".

-Kenny

--
Kenneth R. Crudup Sr. SW Engineer, Scott County Consulting, Los Angeles
H: 3630 S. Sepulveda Blvd. #138, L.A., CA 90034-6809 (310) 391-1898
W: 26601 Agoura Road, Calabasas, CA 91302-1959 (818) 444-3685

In article <[email protected]>,
"Antonio" <[email protected]> says:

>I have never had a billing issue with Sprint PCS and I have been with them
>since 1998 with sometimes up to 5 lines on my account.

I've been with 'em since 2/98 as well, and all of my bills have been
accurate; but I *still* don't trust anyone's automatic deduction (save
my car payment, but that's a fixed amount that can't change in a given
month).

-Kenny

--
Kenneth R. Crudup Sr. SW Engineer, Scott County Consulting, Los Angeles
H: 3630 S. Sepulveda Blvd. #138, L.A., CA 90034-6809 (310) 391-1898
W: 26601 Agoura Road, Calabasas, CA 91302-1959 (818) 444-3685

I have no idea what credits you are talking about. We are talking
about Automatic Payment, not adding Vision. The Automatic Payment
process has always worked on time to exactly the amount that my bill
said it would be. If the bill includes charges that I dispute, I have
time to call and straighten it out, but I have never had to do that. I
think that most customers do not. Furthermore, it is my opinion that, a
sizable group of those that do, caused their own problems.


Robert M. wrote:

> In article <[email protected]>,
> Jerome Zelinske <[email protected]> wrote:
>
>
>> I have used it for years, never a problem. Never had a billing
>>dispute.
>
>
>
> Others have. Including yours truly. Pending credits mysteriously
> disappeared when Vision was added.

In article <[email protected]>,
Jerome Zelinske <[email protected]> wrote:

> I have no idea what credits you are talking about. We are talking
> about Automatic Payment, not adding Vision.

I am talking about billing screwups, that with automatic payments become
much harder to get fixed.

In article <[email protected]>,
Jerome Zelinske <[email protected]> wrote:
>
>
> I have used it for years, never a problem. Never had a billing
> dispute.

Reminds me of the guy who said, "I never stop for Red Lights, and never
had a problem".

Robert M. wrote:

>>No, it does mean something. Not everyone has had billing issues like
>>you would like to believe.
>
>
> I never said everyone has issues. I said if one person says they have
> had none, that means zero.

Typical Phillipe-logic. Only the negative opinions count, positive
feedback means nothing.

--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Jerome Zelinske <[email protected]> wrote:
>
> > I have no idea what credits you are talking about. We are talking
> > about Automatic Payment, not adding Vision.
>
> I am talking about billing screwups, that with automatic payments become
> much harder to get fixed.

No they don't- your credit card isn't charged for at 15 days after your bill
is mailed (and available on the web)- this is Visa/MC and Amex policy, not
Sprint's. If you have a problem, you have avenues available before your
card is charged.

Scott Stephenson <[email protected]> wrote:
>
> "Robert M." <[email protected]> wrote in message
> news:[email protected]...
>> In article <[email protected]>,
>> Jerome Zelinske <[email protected]> wrote:
>>
>> > I have no idea what credits you are talking about. We are talking
>> > about Automatic Payment, not adding Vision.
>>
>> I am talking about billing screwups, that with automatic payments become
>> much harder to get fixed.
>
> No they don't- your credit card isn't charged for at 15 days after your bill
> is mailed (and available on the web)

??

> this is Visa/MC and Amex policy,

Huh?

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
> Scott Stephenson <[email protected]> wrote:
> >
> > "Robert M." <[email protected]> wrote in message
> > news:[email protected]...
> >> In article <[email protected]>,
> >> Jerome Zelinske <[email protected]> wrote:
> >>
> >> > I have no idea what credits you are talking about. We are
talking
> >> > about Automatic Payment, not adding Vision.
> >>
> >> I am talking about billing screwups, that with automatic payments
become
> >> much harder to get fixed.
> >
> > No they don't- your credit card isn't charged for at 15 days after your
bill
> > is mailed (and available on the web)
>
> ??
>
> > this is Visa/MC and Amex policy,
>
> Huh?
>

The charge can not occur on the day the billing cycle closes if you are on
an automatic payment program. The bill you receive may say that x dollars
was charged to your card, but the charge itself has not occurred at that
point. The charge actually occurs 15? (trying to remember exactly) days
later, in order to allow you to contest charges with the vendor, not the
credit card company (consumer protection by the CC company). I know this
from contract negotiations with the credit card companies (for someone other
than Sprint), although that was a couple of years ago.

Right we were not talking about credits or adding Vision. Why
they were brought up I do not know.
The dispute of a charge on a bill for one month does not affect or
will be affected by the automatic payment of subsequent bills. If there
is a dispute, for say the January bill, fine continue with the dispute.
The service is continued for February, pay the February bill.
Continued for March, pay the March bill. Continue disputing the January
bill until you come to a conclusion.
However if there would be a large erroneous charge on my bill I
will have plenty of time to call my bank and block payment, or turn off
automatic payment completely, if my call to Customer Solutions did not
correct it.


Robert M. wrote:

> In article <[email protected]>,
> Jerome Zelinske <[email protected]> wrote:
>
>
>> I have no idea what credits you are talking about. We are talking
>>about Automatic Payment, not adding Vision.
>
>
> I am talking about billing screwups, that with automatic payments become
> much harder to get fixed.