"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> Mind readers? Why shouldn't a cancellation department go ahead and
attempt to
> cancel you? If you are calling a Cancellation Department in the first
place,
> why should you not expect for the rep to go ahead with your wishes of
> cancelling?
> ===========================
>
> I have no problem if that was done on a consistant basis. The point is:
it
> isn't. In may cases one may be offered a retention deal, and unless one is
> familiar with what is frequently offered, one might happily settle for far
less
> than could be obtained.
>
> Thus I point out that currently, many folks get offered:
> $40/month 750 Anytime minutes, 8 PM Night and Weekends unlimited.
You have no proof of this- this is purely speculation on your part, and
until you can provide hard facts to back this up, it is nothing but
suppositions and lies.
Every national carrier has a department that tries to retain customers (not
necessarily called a Retention Team), and Sprint is one of them. I know
this from professional experience, and not from random thoughts running
through my head, unlike you.
You have no proof of this- this is purely speculation on your part, and
until you can provide hard facts to back this up, it is nothing but
suppositions and lies.
=====================
I am sorry you pick and choose which of the postings on USENET to remember
and/or believe.
That fact remains that folks are being offered the retention plan of $40 for
750 AT, Unlimited 8PM N&W; whether you want to believe it or not.
"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> You have no proof of this- this is purely speculation on your part, and
> until you can provide hard facts to back this up, it is nothing but
> suppositions and lies.
> =====================
>
Facts? Try this-
Sprint - Cancellation group is their retention team (as will be backed up by
the employees in this group)
Nextel- Account Services is their retention group
Verizon- has an actual Retention team, although they are very inflexible.
AT&T- also has an actual Retention team.
Feel free to verify any of this any way you'd like.
> I am sorry you pick and choose which of the postings on USENET to remember
> and/or believe.
No- you are the one who ignores questions, and refuses to admit when you are
wrong.
>
> That fact remains that folks are being offered the retention plan of $40
for
> 750 AT, Unlimited 8PM N&W; whether you want to believe it or not.
Show me where I questioned this at any time. You can't, and are trying to
deflect attention from the fact that you are once again dead wrong in your
childish rantings.
<<I have no problem if that was done on a consistant basis. The point
is: it isn't. In may cases one may be offered a retention deal, and
unless one is familiar with what is frequently offered, one might
happily settle for far less than could be obtained.
Thus I point out that currently, many folks get offered: $40/month 750
Anytime minutes, 8 PM Night and Weekends unlimited. >>
Yes, that is a good point.
Perhaps, we should discuss why some people get offered retention deals,
and some do not. I have no proof to back this up as this is personal
opinion, but I think retention deals should be based on how long you've
been a customer, payment history, and what the reason to cancel is (i.e.
saw a better offer with a different carrier, etc).
If you are a brand spankin' new customer or one with frequent
disconnects and non-payments... or a long history of "calling to cancel"
only to haggle with the rep for a better deal... I don't think deals
should be offered for these people.
"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> How can you simultaneously agree with me, and then accuse me of childish
> rantings? AMAZING
How did I agree? You say they don't have a retention team at all, and I
just stated otherwise. Just because you have mentioned the Cancellation
team in posts (and been wrong about their function) does NOT make your
assumption any less wrong than it was.
"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> THERE IS NO RETENTION TEAM.
>
> There is a cancellation team that will do retentions if they are of a mind
to.
Stop trying to play semantics- you always lose.
A couple of FACTS:
Every cellular provider has a retention team. Sprint's is called the
Cancellation team.
Not every customer is going to qualify for a retention offer.
Sprint is recognized (in the press and among cellular analysts) as having
the most aggressive retention program in the industry.
I'll post references for the last point, but only under the condition that
once I do, you shut the hell up and admit that you don't have a clue about
any of this. If that's too restrictive for you, Google for it.
Cell merger wrote:
> THERE IS NO RETENTION TEAM.
>
> There is a cancellation team that will do retentions if they are of a mind to.
1st , There IS A RETENTION TEAM, I have a good friend who happens to
work on it. So as usual Phill your full of ****.
2nd I suspect this little rant is due to the fact that our troll called
in trying to to get a better deal by pulling the ' I'm going elsewhere
if you can't do something for me' crap and looking at his account they
decided he isn't worth it,so canceled him, causing him to do some MAJOR
back pedaling and embarrassing him by showing him for the morally
corrupt ass he is.
Phillie's a moronic troll, Sprint would do well to flush this turd .
>
> 1st , There IS A RETENTION TEAM, I have a good friend who happens to
> work on it. So as usual Phill your full of ****.
> 2nd I suspect this little rant is due to the fact that our troll called
> in trying to to get a better deal by pulling the ' I'm going elsewhere
> if you can't do something for me' crap and looking at his account they
> decided he isn't worth it,so canceled him, causing him to do some MAJOR
> back pedaling and embarrassing him by showing him for the morally
> corrupt ass he is.
> Phillie's a moronic troll, Sprint would do well to flush this turd .
Actually, I think Phil got twisted up because he recommended the Retention
group to a poster on the alt.cellular, and had an incorrect phone number for
them. In short, he looked like an idiot (imagine that). Now he needs to
backpedal by saying that there is no such group ANYMORE.
Thanks for the public affirmation, though. Between Phil and the Supreme
Blowhard, I'm having trouble deciding who the bigger troll is.
Yeah- nothing like a biased source of information to back up your claim.
Many of the people posting there are now FORMER CSR's. They would be
objective, wouldn't they?
And no CSR's have posted here about a retention quota. You lie again.
>
> I will say however that it has also been said tahat its somewhat different
and
> somewhat differently enforced by different managers at different call
centers.
Retention is typically a centralized function, and not a call center
function. Once again, you show your complete ignorance for everything to do
with both business in general and cellular operations.
In article <[email protected]>,=20 [email protected] says...
> > There is no quota- cite your source.
>=20
> Many SprintPCS CSRs have said so. here on USENET and on=20
> http://www.sprintpcs-sucks.org
>=20
> I will say however that it has also been said tahat its somewhat differen=
t and
> somewhat differently enforced by different managers at different call cen=
ters.
>=20
A disgruntled employee web site. How very authoritative of you.
--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them
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