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  1. #1
    Remove SPAM From Address to Reply
    Guest
    OK, I've waded through hundreds of posts that I found by searching on
    "Sprint, PCS, Retention", and read the success stories of folks
    getting sweet deals, but so far I can't find where anyone posts
    exactly how to get the Retention Department.

    I've been a Sprint PCS customer for 4 years, and currently do not have
    a contract commitment. I plan to stay with Sprint anyway, so signing
    up for more time wouldn't be a problem, particularly if it got me some
    sort of credit or more AT minutes (I currently have 450 AT, Nationwide
    LD, 2000 8 pm N/W, for about $34).

    So, do I just dial *2 and ask for the "Retention Specialist"? What is
    the process for bargaining, and what's the current set of incentives?
    I assume they change monthly.

    thanks,

    Martin



    See More: How To Reach Sprint Retention Department




  2. #2
    Robert M.
    Guest

    Re: How To Reach Sprint Retention Department

    In article <[email protected]>,
    [email protected] (Remove SPAM From Address to Reply) wrote:

    > OK, I've waded through hundreds of posts that I found by searching on
    > "Sprint, PCS, Retention", and read the success stories of folks
    > getting sweet deals, but so far I can't find where anyone posts
    > exactly how to get the Retention Department.
    >
    > I've been a Sprint PCS customer for 4 years, and currently do not have
    > a contract commitment. I plan to stay with Sprint anyway, so signing
    > up for more time wouldn't be a problem, particularly if it got me some
    > sort of credit or more AT minutes (I currently have 450 AT, Nationwide
    > LD, 2000 8 pm N/W, for about $34).
    >
    > So, do I just dial *2 and ask for the "Retention Specialist"? What is
    > the process for bargaining, and what's the current set of incentives?
    > I assume they change monthly.


    Nope, you call Cancellation. 1-866-207-7913

    You can ask what's the best they can offer you to stay with SprintPCS.
    You heard you could get 750 Anytime minutes and unlimited Nights and
    weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    weekends unlimited.



  3. #3
    Remove SPAM From Address to Reply
    Guest

    Re: How To Reach Sprint Retention Department

    "Robert M." <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (Remove SPAM From Address to Reply) wrote:
    >
    > > OK, I've waded through hundreds of posts that I found by searching on
    > > "Sprint, PCS, Retention", and read the success stories of folks
    > > getting sweet deals, but so far I can't find where anyone posts
    > > exactly how to get the Retention Department.
    > >
    > > I've been a Sprint PCS customer for 4 years, and currently do not have
    > > a contract commitment. I plan to stay with Sprint anyway, so signing
    > > up for more time wouldn't be a problem, particularly if it got me some
    > > sort of credit or more AT minutes (I currently have 450 AT, Nationwide
    > > LD, 2000 8 pm N/W, for about $34).
    > >
    > > So, do I just dial *2 and ask for the "Retention Specialist"? What is
    > > the process for bargaining, and what's the current set of incentives?
    > > I assume they change monthly.

    >
    > Nope, you call Cancellation. 1-866-207-7913
    >
    > You can ask what's the best they can offer you to stay with SprintPCS.
    > You heard you could get 750 Anytime minutes and unlimited Nights and
    > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    > weekends unlimited.



    Robert,

    Don't know where you got this information. I called the number you
    provided, and it reaches a department at Sprint called "Consumer Gold".
    They also told me that the Retention Department at Sprint no longer
    exists. Can that be correct? If so, then I guess that's why I couldn't
    find any posts telling how to reach them.

    Martin



  4. #4
    Robert M.
    Guest

    Re: How To Reach Sprint Retention Department

    In article <[email protected]>,
    [email protected] (Remove SPAM From Address to Reply) wrote:

    > > Nope, you call Cancellation. 1-866-207-7913
    > >
    > > You can ask what's the best they can offer you to stay with SprintPCS.
    > > You heard you could get 750 Anytime minutes and unlimited Nights and
    > > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    > > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    > > weekends unlimited.

    >
    >
    > Robert,
    >
    > Don't know where you got this information. I called the number you
    > provided, and it reaches a department at Sprint called "Consumer Gold".
    > They also told me that the Retention Department at Sprint no longer
    > exists. Can that be correct? If so, then I guess that's why I couldn't
    > find any posts telling how to reach them.


    Did I say call Retention? No I did not.



  5. #5
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > [email protected] (Remove SPAM From Address to Reply) wrote:
    >
    > > > Nope, you call Cancellation. 1-866-207-7913
    > > >
    > > > You can ask what's the best they can offer you to stay with SprintPCS.
    > > > You heard you could get 750 Anytime minutes and unlimited Nights and
    > > > weekends atarting at 8 PM for $40. ir 300 Anytime minutes for $30 with
    > > > 300 bonus minutes for 600 minutes total Anytime, and 8 PM nights and
    > > > weekends unlimited.

    > >
    > >
    > > Robert,
    > >
    > > Don't know where you got this information. I called the number you
    > > provided, and it reaches a department at Sprint called "Consumer Gold".
    > > They also told me that the Retention Department at Sprint no longer
    > > exists. Can that be correct? If so, then I guess that's why I couldn't
    > > find any posts telling how to reach them.

    >
    > Did I say call Retention? No I did not.


    Yes you did- Cancellation and Retention are the same group. If you call
    tocancel, they try to retain you.





  6. #6
    Cell merger
    Guest

    Re: How To Reach Sprint Retention Department

    There is no "retention" group.

    One calls, says they're off contract, they like the deals on T-Mobile, what
    would Sprint offer to retain you?, you've heard tell they can give you 300
    Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.



  7. #7
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > There is no "retention" group.
    >
    > One calls, says they're off contract, they like the deals on T-Mobile,

    what
    > would Sprint offer to retain you?, you've heard tell they can give you 300
    > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.


    Let's say a customer calls and says they want to cancel- period. Are you
    saying that the cancellation is processed with no questions asked, or is the
    caller transferred to a group that tries to talk them out of it?





  8. #8
    Lawrence Glasser
    Guest

    Re: How To Reach Sprint Retention Department

    Scott Stephenson wrote:
    >
    > "Cell merger" <[email protected]> wrote in message
    > news:[email protected]
    > > There is no "retention" group.
    > >
    > > One calls, says they're off contract, they like the deals on T-Mobile,

    > what
    > > would Sprint offer to retain you?, you've heard tell they can give you 300
    > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

    >
    > Let's say a customer calls and says they want to cancel- period. Are you
    > saying that the cancellation is processed with no questions asked, or is the
    > caller transferred to a group that tries to talk them out of it?


    In the distant past, I was thinking about cancelling. The first CS Rep that
    I spoke to was ready to cancel my account, immediately. The second offered
    a retention deal.

    I don't know whether things have changed, or it still depends on who you
    speak to...

    Larry



  9. #9
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Lawrence Glasser" <[email protected]> wrote in message
    news:[email protected]
    > Scott Stephenson wrote:
    > >
    > > "Cell merger" <[email protected]> wrote in message
    > > news:[email protected]
    > > > There is no "retention" group.
    > > >
    > > > One calls, says they're off contract, they like the deals on T-Mobile,

    > > what
    > > > would Sprint offer to retain you?, you've heard tell they can give you

    300
    > > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

    > >
    > > Let's say a customer calls and says they want to cancel- period. Are

    you
    > > saying that the cancellation is processed with no questions asked, or is

    the
    > > caller transferred to a group that tries to talk them out of it?

    >
    > In the distant past, I was thinking about cancelling. The first CS Rep

    that
    > I spoke to was ready to cancel my account, immediately. The second offered
    > a retention deal.
    >
    > I don't know whether things have changed, or it still depends on who you
    > speak to...
    >

    The reason I asked this is because Sprint would be the only major provider
    to not attempt a save with a group trained in retention, if they just cancel
    the account.





  10. #10
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Cell merger" <[email protected]> wrote in message
    > news:[email protected]
    > > There is no "retention" group.
    > >
    > > One calls, says they're off contract, they like the deals on T-Mobile,

    > what
    > > would Sprint offer to retain you?, you've heard tell they can give you

    300
    > > Minutes for $30 with 300 bomus minutes and 8 PM nights and weekends.

    >
    > Let's say a customer calls and says they want to cancel- period. Are you
    > saying that the cancellation is processed with no questions asked, or is

    the
    > caller transferred to a group that tries to talk them out of it?
    >
    >


    Oops- didn't look real close who posted- thought it was someone who knew.
    Nice try, Phil- you have referenced them yourself in the last few days.





  11. #11
    Cell merger
    Guest

    Re: How To Reach Sprint Retention Department

    > Let's say a customer calls and says they
    > want to cancel- period. Are you
    > saying that the cancellation is processed with
    > no questions asked, or is the
    > caller transferred to a group that tries to talk
    > them out of it?


    THERE IS NO SEPARATE RETENTION GROUP ANYMORE.
    Cancellation CSRs have a retention quota and depending on how they personally
    are doing will affect how good an offer you get. Some decide they are mind
    readers and will go straight ahead and Cancel you.
    tavenger5 likes this.



  12. #12
    Eric
    Guest

    Re: How To Reach Sprint Retention Department

    <<THERE IS NO SEPARATE RETENTION GROUP ANYMORE. Cancellation CSRs have a
    retention quota and depending on how they personally are doing will
    affect how good an offer you get. Some decide they are mind readers and
    will go straight ahead and Cancel you.>>

    Mind readers? Why shouldn't a cancellation department go ahead and
    attempt to cancel you? If you are calling a Cancellation Department in
    the first place, why should you not expect for the rep to go ahead with
    your wishes of cancelling?




  13. #13
    Scott Stephenson
    Guest

    Re: How To Reach Sprint Retention Department


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]

    >
    > THERE IS NO SEPARATE RETENTION GROUP ANYMORE.
    > Cancellation CSRs have a retention quota and depending on how they

    personally
    > are doing will affect how good an offer you get. Some decide they are mind
    > readers and will go straight ahead and Cancel you.


    There is no quota- cite your source.





  14. #14
    Cell merger
    Guest

    Re: How To Reach Sprint Retention Department

    Mind readers? Why shouldn't a cancellation department go ahead and attempt to
    cancel you? If you are calling a Cancellation Department in the first place,
    why should you not expect for the rep to go ahead with your wishes of
    cancelling?
    ===========================

    I have no problem if that was done on a consistant basis. The point is: it
    isn't. In may cases one may be offered a retention deal, and unless one is
    familiar with what is frequently offered, one might happily settle for far less
    than could be obtained.

    Thus I point out that currently, many folks get offered:
    $40/month 750 Anytime minutes, 8 PM Night and Weekends unlimited.



  15. #15
    Cell merger
    Guest

    Re: How To Reach Sprint Retention Department

    > There is no quota- cite your source.

    Many SprintPCS CSRs have said so. here on USENET and on
    http://www.sprintpcs-sucks.org

    I will say however that it has also been said tahat its somewhat different and
    somewhat differently enforced by different managers at different call centers.



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