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  1. #1
    Robert M.
    Guest
    IN A MAJOR REVELATION

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > yes, talking about
    > plans *is* a sales job. If a customer has questions about
    > plans, even in the midst of a technical call, then I'm
    > going to treat it accordingly. And sell. That's got
    > nothing to do with quotas.



    You didn't deny there are sales quotas.
    But you did admit to putting people on a 2 year contract when you
    shouldn't have.

    ======
    > It turns out that a plan change does not require a new
    > Advantage Agreement


    > Anyway, complications aside, I was wrong. I guess I've
    > been able to get away with justifying the new agreements
    > all this time.



    ================

    And thats what folks have been complaining about. CSRs
    (even the xpert Vargas) just automatically giving you a new contract.

    If you had it wrong, what are the chances of the majority having it
    right. And why does the billing software allow you to add a new contract
    when its not supposed to???

    And then you wonder who SPRINTPCS is always rated worst for customer
    service? Look in the mirror.



    See More: CSR misbehavior and confession




  2. #2
    O/Siris
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,=20
    rmarko[email protected] says...
    > You didn't deny there are sales quotas.=20
    > But you did admit to putting people on a 2 year contract when you=20
    > shouldn't have.
    >=20


    Lord, Phillie, if you're going to be that dishonest, at least=20
    practice and get better at it. I said no such thing.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  3. #3
    Robert M.
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > You didn't deny there are sales quotas.
    > > But you did admit to putting people on a 2 year contract when you
    > > shouldn't have.
    > >

    >
    > Lord, Phillie, if you're going to be that dishonest, at least
    > practice and get better at it. I said no such thing.



    THEN WE AGREE, THERE ARE SALES QUOTAS FOR YOU. AND YOU WERE
    IMPROPERLY GOVIONG FOLKS 2 YEAR CONTRACTS FOR CHANGING THEIR PLAN.



  4. #4
    O/Siris
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,=20
    [email protected] says...
    > THEN WE AGREE, THERE ARE SALES QUOTAS FOR YOU. AND YOU WERE
    > IMPROPERLY GOVIONG FOLKS 2 YEAR CONTRACTS FOR CHANGING THEIR PLAN.
    >=20


    It's impossible to agree with a pathological liar, Phillie, as you're=20
    proving here all over. To use just one example of why, my post about=20
    the Advantage Agreement renewals mentions NOTHING about quotas.

    That kind of fabrication and outright lying is why no one in their=20
    right mind should express agreement with you unless he or she very=20
    specifically details it. And since you're multiply proven as willing=20
    to completely fictionalize any post you "quote", even that isn't=20
    advisable.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  5. #5
    Reggie Degger
    Guest

    Re: CSR misbehavior and confession

    O/Siris <[email protected]întpcs.com> wrote:

    >In article <[email protected]>,
    >[email protected] says...
    >> THEN WE AGREE, THERE ARE SALES QUOTAS FOR YOU. AND YOU WERE
    >> IMPROPERLY GOVIONG FOLKS 2 YEAR CONTRACTS FOR CHANGING THEIR PLAN.
    >>

    >
    >It's impossible to agree with a pathological liar, Phillie, as you're
    >proving here all over. To use just one example of why, my post about
    >the Advantage Agreement renewals mentions NOTHING about quotas.
    >
    >That kind of fabrication and outright lying is why no one in their
    >right mind should express agreement with you unless he or she very
    >specifically details it. And since you're multiply proven as willing
    >to completely fictionalize any post you "quote", even that isn't
    >advisable.


    Blah blah liar blah blah troll blah blah Phil is the embodiment of evil blah
    blah.

    The important thing is, you *were* wrong about plan changes requiring a
    renewal of the contract, and one can only presume that you acted accordingly
    when dealing with customers. In fact, you hinted at it pretty strongly in
    another post in this thread, when you rather high-handedly proclaimed that
    you would allow customers "some leeway" in this (non-existent) policy if
    they had renewed recently.

    You've already been man enough to admit that you had the policy wrong; why
    not sack up and admit that you were holding customers to a policy that in
    fact did not exist?




  6. #6
    O/Siris
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,=20
    [email protected]ankyou says...
    > You've already been man enough to admit that you had the policy wrong; wh=

    y
    > not sack up and admit that you were holding customers to a policy that in
    > fact did not exist?
    >=20


    Those customers were *satisfied* with what I did for them and with=20
    them. I have the month-after-month, consistent results to tell me=20
    so. That hardly qualifies as "holding them" to it.

    There was something I didn't know, that's true. What's equally true,=20
    though, is that I provided a solution that suited the customer. The=20
    customer themselves have said so.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #7
    Robert M.
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected]ankyou says...
    > > You've already been man enough to admit that you had the policy wrong; why
    > > not sack up and admit that you were holding customers to a policy that in
    > > fact did not exist?
    > >

    >
    > Those customers were *satisfied* with what I did for them and with
    > them.


    Of course you had lied to them that they had to get a new contract.

    Backing off your confession of improperly adding 2 year contracts, huh?



  8. #8
    O/Siris
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,=20
    [email protected] says...
    > Of course you had lied to them that they had to get a new contract.
    >=20
    > Backing off your confession of improperly adding 2 year contracts, huh?
    >=20


    No, you're just lying about what I said, Phillie. As usual.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  9. #9
    Reggie Degger
    Guest

    Re: CSR misbehavior and confession

    O/Siris <[email protected]întpcs.com> wrote:

    >In article <[email protected]>,
    >[email protected] says...
    >> You've already been man enough to admit that you had the policy wrong; why
    >> not sack up and admit that you were holding customers to a policy that in
    >> fact did not exist?
    >>

    >
    >Those customers were *satisfied* with what I did for them and with
    >them. I have the month-after-month, consistent results to tell me
    >so. That hardly qualifies as "holding them" to it.
    >
    >There was something I didn't know, that's true. What's equally true,
    >though, is that I provided a solution that suited the customer. The
    >customer themselves have said so.


    Hmm. I guess you didn't see the "sack up" part.

    I didn't ask you whether your customers were "satisfied" with what you did
    for them. Either you did, or you did not, inform customers falsely
    (although without intent to deceive) that their plan upgrades required them
    to renew their contracts when, in fact, they did not. The question was,
    which is it? Your other posts in the thread strongly suggest the former.

    If so, and if your customers ended up renewing their contracts because they
    thought they had to, then you did in fact hold customers to a policy that
    didn't exist, no matter how "satisfied" they felt afterwards. Why is this
    so difficult for you to admit?




  10. #10
    Robert M.
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,
    O/Siris <[email protected]întpcs.com> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > Of course you had lied to them that they had to get a new contract.
    > >
    > > Backing off your confession of improperly adding 2 year contracts, huh?
    > >

    >
    > No, you're just lying about what I said. As usual.


    The embarressment of SprintPCS. Lies to customers, finally admits it,
    and now is trying to pretend he didnt admit it.



  11. #11
    Robert M.
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,
    Reggie Degger <[email protected]> wrote:

    > If so, and if your customers ended up renewing their contracts because they
    > thought they had to, then you did in fact hold customers to a policy that
    > didn't exist, no matter how "satisfied" they felt afterwards. Why is this
    > so difficult for you to admit?


    Because osiris is an egomaniac.



  12. #12
    Bob Smith
    Guest

    Re: CSR misbehavior and confession


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > Reggie Degger <[email protected]> wrote:
    >
    > > If so, and if your customers ended up renewing their contracts because

    they
    > > thought they had to, then you did in fact hold customers to a policy

    that
    > > didn't exist, no matter how "satisfied" they felt afterwards. Why is

    this
    > > so difficult for you to admit?

    >
    > Because osiris is an egomaniac.


    Not only are you a poor *****er of words, you don't know the English
    language that well either. One thing Rob isn't, is an egomaniac.

    Time to put the filters back on you Phillipe. I'm tired of see all your
    lies, misstatements and just plain bull**** ...

    Bob





  13. #13
    Jim Catero
    Guest

    Re: CSR misbehavior and confession



    Reggie Degger wrote: I'm a Moronic little man with a pecker to match my
    brain, I'm going to go get magnifying glass and abuse myself now.


    Now Philly,
    I know you think you know everything BUT ! ... Here's a flash for
    ya, at one time in the call centers the CSR's were trained that you need
    to get a new agreement with a plan change.
    Also, If you decide to go with the 7 pm start on N&W you MUST have a 2
    yr. contract or the computer won't LET you have the option.

    Now as to the phrase 'Sack up' Until you 'Sack Up' and explain why you
    came back to Sprint from AT&T and STILL continue to do nothing BUT *****
    , moan and complain I don't think YOU should be challenging ANYONE to do
    anything.

    Jim C.




  14. #14
    Jim Catero
    Guest

    Re: CSR misbehavior and confession



    Robert M. wrote:

    > In article <[email protected]>,
    > Reggie Degger <[email protected]> wrote:
    >
    >
    >>If so, and if your customers ended up renewing their contracts because they
    >>thought they had to, then you did in fact hold customers to a policy that
    >>didn't exist, no matter how "satisfied" they felt afterwards. Why is this
    >>so difficult for you to admit?

    >
    >
    > Because osiris is an egomaniac.


    And exactly what kind of maniac responds to his own post under a
    different name ?
    The Phill-i'm-a-clueless-idiot kind It looks like , huh philly boy ?
    You truly are pathetic.
    Not that it matters but , it won't do any good to try and say that Regge
    whatever it is isn't another of your names.

    Jim




  15. #15
    O/Siris
    Guest

    Re: CSR misbehavior and confession

    In article <[email protected]>,=20
    [email protected]ankyou says...
    > I didn't ask you whether your customers were "satisfied" with what you di=

    d
    > for them. Either you did, or you did not, inform customers falsely
    > (although without intent to deceive) that their plan upgrades required th=

    em
    > to renew their contracts when, in fact, they did not.
    >=20


    The two-year Advantage Agreement has never been in question. It's=20
    not required except for certain special promotions. That's been=20
    where I've had my success. As a result, it's simply not a question=20
    that applies.

    It came up. Finally. And when it did, I checked my facts.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



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