How would you improve Sprint?

> -- drop the $5 instore payment charge. A little complaint, granted, but
> something people can always point to when saying Sprint is customer
> non-friendly. Same with the charging to call *4

The idea is to encourage the automated options. SPCS.com, the ATM-
type machines in the stores, *3, even via your Vision phone. So we
have several free and convenient options. And we don't deny you the
"people" option. We just place a premium on it.

I'm not so sure I *totally* buy that, but I do think there's a valid
point to that.

----------------------

Have you ever seen the size of those lines? When I first started with SPCS I
gave them my credit card over the internet. For some reason it wouldn't work
so I called. I was billed properly and three days later I got my phone. At
the end of the month I went to pay my bill USING THE SAME CC # using *3. It
wouldn't work, then I tried on the net and it wouldn't work so I called a
CSR. They had the balls to tell me that I had to go to the store and use one
of those machines to pay. I told her that I WILL NOT spend 45 minutes on
line during my lunch hour (I am a person with a disability and told her so)
OR pay an extra $5 to pay in person when I have a perfectly good credit card
that they could use. The CSR told me that there were problems using my card,
the address didn't match from what my CC company had on file. OK, I could
understand that IF and only IF they weren't able to charge my card less than
a month prior to that to bill me for the phone, activation and first month's
usage. I told her "Sprint already charged this exact same credit card using
the address you have on file. So, why is it now that the charge will not go
through?" I went through this every month for the first three months and
finally I told them either fix it or loose me as a customer. I don't care
and I would NOT be paying any cancellation fee since their systems didn't
work as were promised to me at the time of signing up. Well, someone was
thinking over there because they signed me up for auto bill pay and I have
never had another problem since (customer since 11/01). My point: I WILL NOT
inconvenience myself by using those god-for-saken machines OR pay $5 more
just to speak to a CSR in person because SPCS technology does not work.

I think it's outrageous that they charge $5 more just to pay in person. When
I signed up they were charging $3 just to speak to a CSR over the phone! How
ridiculous is that? I'm giving a company money and have a problem giving
them money and they want to charge me more money to speak to someone to
correct the problem of giving them money? I was almost at the end of my
stick when I heard this. Good thing for them they stopped doing that.

---

› See More: How would you improve Sprint?

"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> SPCS has never offered a free trial.
>
> NONSENSE, they offer free trials for Ready Link, Vision, Voice Command.
and yet
> we repeatedly see posts from folks that got billed for the service during
their
> free trial period.
>
> The WHOOPS charge.

I wasn't talking about plan options, I was talking about initiating service
Phillipe, and you well know it.

Bob

"Cell merger" <[email protected]> wrote in message
news:[email protected]...
> > As to the activation fee, it's said it's non-
> > refundable on the web, in their
> > brochures, phone manuals (I think) and on the
> > signs at the store.
>
> And yet Sprint misleads folks with their "No risk" trial, and the
nonrefundable
> activation fee in the fine print.

Where does SPCS advertise "No Risk"?

>
> It's nonrefundable if charged. What is said on the web is:
>
> Phone Activation Fee. You may be required to pay a non-refundable phone
> activation fee when you activate a new Number, have us switch a Number to
a
> different phone, have your current Number changed, we activate a different
> phone on your existing account or your Service Plan says so.
>
> SprintPCS and Radio Shack especially regularly have promotions where
activation
> fees are waived, and business customers NEVER pay any activation fee.

Well Phillipe, you said the key word there ... PROMOTION ... where it might
be included @ N/C ...

Bob

<<Y'know, this one is a business standard anymore. >>

Yeah, sadly, I know that this is a business standard nowadays. But it
would make Sprint look far better than the pack if they would be one of
th efew to change their policies as far as automatic rollover of free
trials. I think that would make a huge impression on customers.

Eric

In article <[email protected]>,=20
[email protected] says...
> Again. Others screw customers, so its OK if we do too logic.
>=20
>=20

As usual, Phillie, you ignore the truth.

The truth is that customers aren't complaining about this when=20
they're told properly about it.

So there's no logic at all in your empty post.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

In article <[email protected]>,=20
[email protected] says...
> Obviously no action is taken, because refusal to escalate happens all=20
> the time, and people come to USENET complaining, and sometimes they are=
=20
> informed they can escalate themselves by calling executive services at=20

OK, Phillie, this happens "all the time."

How many times in, say, the last six months has someone complained of=20
this?

I know you're going to ignore this, but I'll say it for the objective=20
readers out there: this is not a denial that it *ever* happens. But=20
I know you well enough to know that you put in those words=20
deliberately. Deliberately and dishonestly.

Surely, if posters are complaining here about this "all the time,"=20
you've got plenty of examples. Right?

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

O/Siris <0siris@spr?ntpcs.com> wrote:

>>
>> -- drop the $5 instore payment charge. A little complaint, granted, but
>> something people can always point to when saying Sprint is customer
>> non-friendly. Same with the charging to call *4
>
> The idea is to encourage the automated options. SPCS.com, the ATM-
> type machines in the stores, *3, even via your Vision phone. So we
> have several free and convenient options. And we don't deny you the
> "people" option. We just place a premium on it.

*4 should be airtime-free. Even I can't always be in front of a web browser or
a landline.

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

well, if you dial *2 talk and say 'preferred roaming list update", it is
supposed to download the new PRL into your phone. I tried it today and it
didn't work. A CR had to .


"Peterbilt" <amazon-*****@REMOVETHEOBVIOUSeudoramail.com> wrote in message
news:[email protected]...
> > -- drop the $5 instore payment charge. A little complaint, granted, but
> > something people can always point to when saying Sprint is customer
> > non-friendly. Same with the charging to call *4
>
> The idea is to encourage the automated options. SPCS.com, the ATM-
> type machines in the stores, *3, even via your Vision phone. So we
> have several free and convenient options. And we don't deny you the
> "people" option. We just place a premium on it.
>
> I'm not so sure I *totally* buy that, but I do think there's a valid
> point to that.
>
> ----------------------
>
> Have you ever seen the size of those lines? When I first started with SPCS
I
> gave them my credit card over the internet. For some reason it wouldn't
work
> so I called. I was billed properly and three days later I got my phone. At
> the end of the month I went to pay my bill USING THE SAME CC # using *3.
It
> wouldn't work, then I tried on the net and it wouldn't work so I called a
> CSR. They had the balls to tell me that I had to go to the store and use
one
> of those machines to pay. I told her that I WILL NOT spend 45 minutes on
> line during my lunch hour (I am a person with a disability and told her
so)
> OR pay an extra $5 to pay in person when I have a perfectly good credit
card
> that they could use. The CSR told me that there were problems using my
card,
> the address didn't match from what my CC company had on file. OK, I could
> understand that IF and only IF they weren't able to charge my card less
than
> a month prior to that to bill me for the phone, activation and first
month's
> usage. I told her "Sprint already charged this exact same credit card
using
> the address you have on file. So, why is it now that the charge will not
go
> through?" I went through this every month for the first three months and
> finally I told them either fix it or loose me as a customer. I don't care
> and I would NOT be paying any cancellation fee since their systems didn't
> work as were promised to me at the time of signing up. Well, someone was
> thinking over there because they signed me up for auto bill pay and I have
> never had another problem since (customer since 11/01). My point: I WILL
NOT
> inconvenience myself by using those god-for-saken machines OR pay $5 more
> just to speak to a CSR in person because SPCS technology does not work.
>
> I think it's outrageous that they charge $5 more just to pay in person.
When
> I signed up they were charging $3 just to speak to a CSR over the phone!
How
> ridiculous is that? I'm giving a company money and have a problem giving
> them money and they want to charge me more money to speak to someone to
> correct the problem of giving them money? I was almost at the end of my
> stick when I heard this. Good thing for them they stopped doing that.
>
>
>

If that's true, it's been a very recent change to the system.
Has anyone else here ever heard about this?
Or did it come out of your fanciful "FAQ"?
---JRC---

"The Supreme Enchanter" <[email protected]> wrote in message =
news:[email protected]...
> well, if you dial *2 talk and say 'preferred roaming list update", it =
is
> supposed to download the new PRL into your phone.=20
>

"The Supreme Enchanter" <[email protected]> wrote in message
news:[email protected]...
> well, if you dial *2 talk and say 'preferred roaming list update", it is
> supposed to download the new PRL into your phone. I tried it today and it
> didn't work. A CR had to .

More bad info from you.

It's NEVER been set up that way. If one calls *2, and the system recognized
that you need a PRL update, it will download automatically. Takes about a
minute. One needs a strong signal to do the download.

If there is a new PRL available and the phone doesn't download the new PRL,
the customer can ask to have their phone(s) flagged to get a PRL upgrade.
After the CS rep has flagged the phone numbers, the customer can call back
to *2 anytime after 10 minutes or so, and the PRL download will commence.

Bob

I called up sprint CS today and asked for a PRL update(after the ported
my home line over so I had to reprogram the phone with a new number). She
said they just added a voice recognition feature for this. Must be brand
new. It didn't work, but maybe in the next few days they will get the bugs
out (you know, people do release things like FAQs before being 100%
complete). It does make sense as everyone needs the updates so why have the
CS reps deal with it.

"fanciful FAQ". Funny. You know, you could try it out instead of shrinking
to Scott Stevenson's level with insults. I bring you information you can
use (or will be able to use) and should not be insulted for it.


"John R. Copeland" <[email protected]> wrote in message
news:[email protected]...
If that's true, it's been a very recent change to the system.
Has anyone else here ever heard about this?
Or did it come out of your fanciful "FAQ"?
---JRC---

"The Supreme Enchanter" <[email protected]> wrote in message
news:[email protected]...
> well, if you dial *2 talk and say 'preferred roaming list update", it is
> supposed to download the new PRL into your phone.
>

That's what I did as you described it. HOWEVER, I was told that the voice
reg now works. If this is false, why not try it out yourself? Do some
research. The only person in this group that does is techgeak (or whatever
his name is). Everone else just complains without doing research. Find out
first, then slam me if it's wrong. I'll admit to mistakes.


"Bob Smith" <[email protected]> wrote in message
news[email protected]...
>
> "The Supreme Enchanter" <[email protected]> wrote in message
> news:[email protected]...
> > well, if you dial *2 talk and say 'preferred roaming list update", it is
> > supposed to download the new PRL into your phone. I tried it today and
it
> > didn't work. A CR had to .
>
> More bad info from you.
>
> It's NEVER been set up that way. If one calls *2, and the system
recognized
> that you need a PRL update, it will download automatically. Takes about a
> minute. One needs a strong signal to do the download.
>
> If there is a new PRL available and the phone doesn't download the new
PRL,
> the customer can ask to have their phone(s) flagged to get a PRL upgrade.
> After the CS rep has flagged the phone numbers, the customer can call back
> to *2 anytime after 10 minutes or so, and the PRL download will commence.
>
> Bob
>
>

"The Supreme Enchanter" <[email protected]> wrote in message
news:%[email protected]...
> I called up sprint CS today and asked for a PRL update(after the
ported
> my home line over so I had to reprogram the phone with a new number). She
> said they just added a voice recognition feature for this. Must be brand
> new. It didn't work, but maybe in the next few days they will get the
bugs
> out (you know, people do release things like FAQs before being 100%
> complete). It does make sense as everyone needs the updates so why have
the
> CS reps deal with it.

Here's a clue, Sherlock- maybe the phone came with the most recent PRL. The
system didn't waste your time with one because you didn't need it.

>
> "fanciful FAQ". Funny. You know, you could try it out instead of
shrinking
> to Scott Stevenson's level with insults.

You are the one that started with the insults, moron (in your second FAQ
post, IIRC). I asked questions, and you refused to answer them and started
insulting me.

>I bring you information you can
> use (or will be able to use) and should not be insulted for it.

The insults are pointed toward you and your childish attitude and lack of
knowledge (as witnessed by your own posts). We have already realized that
your information is crap.

"The Supreme Enchanter" <[email protected]> wrote in message
news:[email protected]...
> I'll admit to mistakes.
>

Oh- stop. My gut hurts from laughing too hard. You have NEVER admitted
mistakes- you just stop posting when you are proven to be wrong.

"The Supreme Enchanter" <[email protected]> wrote in message
news:[email protected]...
> That's what I did as you described it. HOWEVER, I was told that the voice
> reg now works. If this is false, why not try it out yourself? Do some
> research. The only person in this group that does is techgeak (or
whatever
> his name is). Everone else just complains without doing research. Find
out
> first, then slam me if it's wrong. I'll admit to mistakes.

Stop with the top posting! Everyone here bottom posts, and for good reason.

Bob