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  1. #1
    not at Adelphia
    Guest
    There is no Retention Group anymore, retention is now handled by the
    "Cancellation Group"


    This FAQ is in no way authored by Sprint Spectrum, Sprint or Sprint PCS
    unless otherwise expressly noted. By reading on, you agree that you are
    fully aware of this. I see many questions asked repeatedly about rate
    plans, and thought an "Unofficial Retention FAQ" was in order. I have no
    association (i.e. never been employed or received any remuneration from
    them) with SprintPCS and there is a greater than zero chance there may
    be errors herein. My only association with SprintPCS is as a current
    customer interested in the vagarities of its policies. I believe
    everything to be correct, but use the information at your own risk. This
    FAQ comes not from SprintPCS, so it is unofficial, but apparently has
    useful information some SprintPCS apologists are upset about being made
    public, and one even threatened me with by forwarding this FAQ to
    SprintPCS legal. Haven¹t heard a peep from them in after 6 months, cause
    this FAQ is all true to the best of my knowledge.

    What about retention deals? SprintPCS wisely would prefer that customers
    not leave, its been reported it costs ~$365 to obtain a new customer in
    advertising, support, and phone price subsidies, etc.; so it behooves
    SprintPCS to try to retain customers by offering them a deal. However
    this is a murky, semi-secret, here-to-fore not fully documented process.
    Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
    car that is the same make as their existing one. Those plans are not
    secret. Sprint could save a lot of grief and help themselves by
    switching to a single predictable advertised retention plan. Bonus 5%
    extra minutes after first year with Sprint and 2% more for each
    additional year might work. Some SprintPCS employees insult me, but
    SprintPCS does not keep secret the special deals for new customers, why
    should it keep secret the deals it has to retain customers? Ford
    doesn't. From what I have read in this newsgroup, I read about customers
    SprintPCS has lost because the customer didn't know how to get or wasn't
    offered a retention deal, that SprintPCS might have been happy to
    offer.....IF IT HAD BEEN ASKED FOR....


    FAQ on retention Deals from SprintPCS

    Who should I contact?

    Outside of a contract call CANCELLATION or go to a SprintPCS owned store
    and talk to a manger and try to negotiate a deal. The variability of
    deals is truly astounding, and while its been discussed, I'm not sure I
    or anyone else has a good handle on how to get the best deal, other than
    its a matter of luck and who you negotiate with, maybe SprintPCS¹
    policies that week, and how well you can negotiate, and your standing as
    a SprintPCS customer. Such unpredictability is the reason for this FAQ.

    CANCELLATION = 1-866-762-0468

    How do I negotiate?

    When buying a car, I always found the best negotiating tactic was:
    "I don't think that¹s the best deal you're allowed to offer me, let me
    go think on it.²

    What works best in negotiating with Sprint?

    So apparently with Sprint, you call Cancellation and say "I'm seriously
    considering switching to XXXXXXX Carrier because.....; are there any
    deals you could offer me to consider to stay with Sprint?"

    In my case I said (and meant it) "I'm considering switching to Verizon
    as my son now has Verizon, and with their deals on 1000 Free Verizon to
    Verizon minutes, I'd come out ahead".

    A former SprintPCS rep said (in this newsgroup) he could always tell who
    was really getting ready to Cancel, and who was bluffing. If the Sprint
    rep says "OK I can cancel you", you say, "I have 2 more weeks this
    billing period, let me think about it, don't cancel me yet; when should
    I call back to cancel so as not to be charged another month, if that¹s
    what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
    and try another rep. Always ask for something extra when they make an
    offer. If they say: we can offer you xxx minutes for only $yyy/month
    with unlimited nights and weekends. Say "That sounds enticing, if you
    can also add unlimited PCS to PCS and we have a deal", might work for
    you. or if you're a high dollar customer (over $70/month) also ask for a
    credit on your account.

    A Sprint employee in 9/2003 posted the following suggestions
    (*****ing corrected)::

    They can't cancel you unless you tell them specifically to cancel, if you
    say you're thinking of canceling, they won't cancel you.

    How long have you been a customer? $97 per month for all 4 lines? I'm
    assuming you have 3 add-a-phones.

    Use what you know to your advantage. If your bill is always paid on
    time and in full, say that. Also, do some shopping around at the
    competitors first, if you see a better deal, write it down and who it is
    with.

    Stay calm, and be polite. If you don't get what you like, say 'thank
    you' and call back a few minutes later.

    Keep to your "I'm thinking of canceling soon" attitude. Think of
    the reasons to cancel, if you're not in a contract, then you have more
    ammunition.


    What retention deals are available?

    Go to Google, select groups, select advanced group search, pick
    alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
    and search the last few months and see what people have gotten so you'll
    know what you could reasonably expect, after examining the dozens posted
    here recently. Some claim they have stopped offering unlimited Vision as
    a free bonus. Most commonly they offer you additional anytime minutes,
    perhaps because it appears you wouldn¹t use them anyway. Sometimes you
    may get a discount on purchasing a replacement phone. In the winter of
    2004, folks could get 750 Anytime inutes for $40/month with unlimited 8
    PM nights and weekends.


    Am I a good candidate for a good retention deal?

    Apparently the longer you have been a Sprint customer, and maybe if
    you've never been late with a payment, and the more phones you have, and
    the more you pay per month, the better chance you have to get a good
    retention deal. You also helps to be not on contract, or in the last
    month or so of a contract, although not necessarily.


    Are there any other ways to save?

    Yes! If you work for a large company, it may have a deal negotiated with
    SprintPCS that will also allow any employee to participate. These deals
    offer a discount of 5 to 27% on monthly repeating charges, and discounts
    on new equipment purchases. Further, business plans users are never
    charged "Activation" fees; and likely have a dedicated SprintPCS
    employee in the Sprint business department to handle billing problems,
    etc. These discounts would be ON TOP OF any promotional plan or
    retention plan, you would contact either your company's Sprint
    representative or the Business # 1-888-788-4727

    SprintPCS now allows any customer to get new customer deals on a new
    phone if you have been using the same phone for 18 months. You get the
    discount by rebate however.

    Some folks swear by (although others swear at) bargains obtained on eBay
    when purchasing a phone. Caveat emptor. Some folks insist one should
    only buy their phones at Costco, as their ³Satisfaction Guarantee² may
    cover you when a SprintPCS warrantee might not (like with a busted
    screen).

    =========

    March 30, 2004
    This FAQ is based on my experiences and opinions and the reported
    experiences of others as posted in this newsgroup. Always go by the
    latest dated FAQ and ignore all earlier ones. SprintPCS is free to
    change its policies at any time, and I make no guarantee as to what will
    happen if one seeks a retention plan, and cannot be held responsible for
    your results. I believe it would serve SprintPCS better if it were not
    secretive about these plans, and view this posting as helpful to Sprint.
    I welcome ===constructive=== criticism and additions.

    Personal insults addressed to the author will be ignored.

    One former employee has the notion that availing oneself of these
    opportunities is "Stealing" from SprintPCS. Hardly. You won't be holding
    a gun to their head, just asking for deals that not everyone knows
    about. Sprint wouldn't give you a retention deal if you weren't eligible
    and they didn't want you to have it. In many cases they are adding Plan
    Minutes that they reasonably expect won't be used anyway. But I like
    having extra minutes I don't use so I don't have to carefully track my
    usage. If you're the type that insists on paying full sticker price
    every time you buy a car, then maybe asking for a Retention plan is not
    for you.



    See More: Retention FAQ




  2. #2
    Scott Stephenson
    Guest

    Re: Retention FAQ


    "not at Adelphia" <[email protected]> wrote in message
    news:[email protected]...

    Boy, I must have REALLY hit a nerve with you. Just goes to show- you will
    do anything to deflect attention away from your lies and misleading
    opinions.

    FWIW- if this is an attempt to get under my skin, you've failed. Better
    have tried, better have failed. However, your last couple of hours of
    posting would indicate that I was much more successful. Face it- it just
    sucks to be you.





  3. #3
    Scott Stephenson
    Guest

    Re: Retention FAQ


    "not at Adelphia" <[email protected]> wrote in message
    news:[email protected]...
    > There is no Retention Group anymore, retention is now handled by the
    > "Cancellation Group"
    >
    >
    > This FAQ is in no way authored by Sprint Spectrum, Sprint or Sprint PCS
    > unless otherwise expressly noted. By reading on, you agree that you are
    > fully aware of this. I see many questions asked repeatedly about rate
    > plans, and thought an "Unofficial Retention FAQ" was in order. I have no
    > association (i.e. never been employed or received any remuneration from
    > them) with SprintPCS and there is a greater than zero chance there may
    > be errors herein. My only association with SprintPCS is as a current
    > customer interested in the vagarities of its policies. I believe
    > everything to be correct, but use the information at your own risk. This
    > FAQ comes not from SprintPCS, so it is unofficial, but apparently has
    > useful information some SprintPCS apologists are upset about being made
    > public, and one even threatened me with by forwarding this FAQ to
    > SprintPCS legal. Haven¹t heard a peep from them in after 6 months, cause
    > this FAQ is all true to the best of my knowledge.
    >
    > What about retention deals? SprintPCS wisely would prefer that customers
    > not leave, its been reported it costs ~$365 to obtain a new customer in
    > advertising, support, and phone price subsidies, etc.; so it behooves
    > SprintPCS to try to retain customers by offering them a deal. However
    > this is a murky, semi-secret, here-to-fore not fully documented process.
    > Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
    > car that is the same make as their existing one. Those plans are not
    > secret. Sprint could save a lot of grief and help themselves by
    > switching to a single predictable advertised retention plan. Bonus 5%
    > extra minutes after first year with Sprint and 2% more for each
    > additional year might work. Some SprintPCS employees insult me, but
    > SprintPCS does not keep secret the special deals for new customers, why
    > should it keep secret the deals it has to retain customers? Ford
    > doesn't. From what I have read in this newsgroup, I read about customers
    > SprintPCS has lost because the customer didn't know how to get or wasn't
    > offered a retention deal, that SprintPCS might have been happy to
    > offer.....IF IT HAD BEEN ASKED FOR....
    >
    >
    > FAQ on retention Deals from SprintPCS
    >
    > Who should I contact?
    >
    > Outside of a contract call CANCELLATION or go to a SprintPCS owned store
    > and talk to a manger and try to negotiate a deal. The variability of
    > deals is truly astounding, and while its been discussed, I'm not sure I
    > or anyone else has a good handle on how to get the best deal, other than
    > its a matter of luck and who you negotiate with, maybe SprintPCS¹
    > policies that week, and how well you can negotiate, and your standing as
    > a SprintPCS customer. Such unpredictability is the reason for this FAQ.
    >
    > CANCELLATION = 1-866-762-0468
    >
    > How do I negotiate?
    >
    > When buying a car, I always found the best negotiating tactic was:
    > "I don't think that¹s the best deal you're allowed to offer me, let me
    > go think on it.²
    >
    > What works best in negotiating with Sprint?
    >
    > So apparently with Sprint, you call Cancellation and say "I'm seriously
    > considering switching to XXXXXXX Carrier because.....; are there any
    > deals you could offer me to consider to stay with Sprint?"
    >
    > In my case I said (and meant it) "I'm considering switching to Verizon
    > as my son now has Verizon, and with their deals on 1000 Free Verizon to
    > Verizon minutes, I'd come out ahead".
    >
    > A former SprintPCS rep said (in this newsgroup) he could always tell who
    > was really getting ready to Cancel, and who was bluffing. If the Sprint
    > rep says "OK I can cancel you", you say, "I have 2 more weeks this
    > billing period, let me think about it, don't cancel me yet; when should
    > I call back to cancel so as not to be charged another month, if that¹s
    > what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
    > and try another rep. Always ask for something extra when they make an
    > offer. If they say: we can offer you xxx minutes for only $yyy/month
    > with unlimited nights and weekends. Say "That sounds enticing, if you
    > can also add unlimited PCS to PCS and we have a deal", might work for
    > you. or if you're a high dollar customer (over $70/month) also ask for a
    > credit on your account.
    >
    > A Sprint employee in 9/2003 posted the following suggestions
    > (*****ing corrected)::
    >
    > They can't cancel you unless you tell them specifically to cancel, if you
    > say you're thinking of canceling, they won't cancel you.
    >
    > How long have you been a customer? $97 per month for all 4 lines? I'm
    > assuming you have 3 add-a-phones.
    >
    > Use what you know to your advantage. If your bill is always paid on
    > time and in full, say that. Also, do some shopping around at the
    > competitors first, if you see a better deal, write it down and who it is
    > with.
    >
    > Stay calm, and be polite. If you don't get what you like, say 'thank
    > you' and call back a few minutes later.
    >
    > Keep to your "I'm thinking of canceling soon" attitude. Think of
    > the reasons to cancel, if you're not in a contract, then you have more
    > ammunition.
    >
    >
    > What retention deals are available?
    >
    > Go to Google, select groups, select advanced group search, pick
    > alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
    > and search the last few months and see what people have gotten so you'll
    > know what you could reasonably expect, after examining the dozens posted
    > here recently. Some claim they have stopped offering unlimited Vision as
    > a free bonus. Most commonly they offer you additional anytime minutes,
    > perhaps because it appears you wouldn¹t use them anyway. Sometimes you
    > may get a discount on purchasing a replacement phone. In the winter of
    > 2004, folks could get 750 Anytime inutes for $40/month with unlimited 8
    > PM nights and weekends.
    >
    >
    > Am I a good candidate for a good retention deal?
    >
    > Apparently the longer you have been a Sprint customer, and maybe if
    > you've never been late with a payment, and the more phones you have, and
    > the more you pay per month, the better chance you have to get a good
    > retention deal. You also helps to be not on contract, or in the last
    > month or so of a contract, although not necessarily.
    >
    >
    > Are there any other ways to save?
    >
    > Yes! If you work for a large company, it may have a deal negotiated with
    > SprintPCS that will also allow any employee to participate. These deals
    > offer a discount of 5 to 27% on monthly repeating charges, and discounts
    > on new equipment purchases. Further, business plans users are never
    > charged "Activation" fees; and likely have a dedicated SprintPCS
    > employee in the Sprint business department to handle billing problems,
    > etc. These discounts would be ON TOP OF any promotional plan or
    > retention plan, you would contact either your company's Sprint
    > representative or the Business # 1-888-788-4727
    >
    > SprintPCS now allows any customer to get new customer deals on a new
    > phone if you have been using the same phone for 18 months. You get the
    > discount by rebate however.
    >
    > Some folks swear by (although others swear at) bargains obtained on eBay
    > when purchasing a phone. Caveat emptor. Some folks insist one should
    > only buy their phones at Costco, as their ³Satisfaction Guarantee² may
    > cover you when a SprintPCS warrantee might not (like with a busted
    > screen).
    >
    > =========
    >
    > March 30, 2004
    > This FAQ is based on my experiences and opinions and the reported
    > experiences of others as posted in this newsgroup. Always go by the
    > latest dated FAQ and ignore all earlier ones. SprintPCS is free to
    > change its policies at any time, and I make no guarantee as to what will
    > happen if one seeks a retention plan, and cannot be held responsible for
    > your results. I believe it would serve SprintPCS better if it were not
    > secretive about these plans, and view this posting as helpful to Sprint.
    > I welcome ===constructive=== criticism and additions.
    >
    > Personal insults addressed to the author will be ignored.
    >
    > One former employee has the notion that availing oneself of these
    > opportunities is "Stealing" from SprintPCS. Hardly. You won't be holding
    > a gun to their head, just asking for deals that not everyone knows
    > about. Sprint wouldn't give you a retention deal if you weren't eligible
    > and they didn't want you to have it. In many cases they are adding Plan
    > Minutes that they reasonably expect won't be used anyway. But I like
    > having extra minutes I don't use so I don't have to carefully track my
    > usage. If you're the type that insists on paying full sticker price
    > every time you buy a car, then maybe asking for a Retention plan is not
    > for you.


    Boy, I must have REALLY hit a nerve with you. Just goes to show- you will
    do anything to deflect attention away from your lies and misleading
    opinions.

    FWIW- if this is an attempt to get under my skin, you've failed. Better
    have tried, better have failed. However, your last couple of hours of
    posting would indicate that I was much more successful. Face it- it just
    sucks to be you.





  4. #4
    Cell merger
    Guest

    Re: Retention FAQ

    I see listing zero that you can find that's incorrect
    inb the Retention FAQ, so thanks for the vote of confidence.



  5. #5
    Cell merger
    Guest

    Re: Retention FAQ

    Nice of you to repost the Retention FAQ, so more folks can take advantage of
    this Secret program of SprintPCS.



  6. #6
    Bob Smith
    Guest

    Re: Retention FAQ


    "not at Adelphia" <[email protected]> wrote in message
    news:[email protected]...
    > There is no Retention Group anymore, retention is now handled by the
    > "Cancellation Group"


    <snipped>

    Phillipe has changed to his 59th different ID .... One more to add to the
    filters.

    Bob





  7. #7
    Cell merger
    Guest

    Re: Retention FAQ

    [email protected]

    > insults snipped


    I guess this means you find zero errors in the Retention Faq either.



  8. #8
    Robert M.
    Guest

    Re: Retention FAQ



    > [email protected]
    >
    > > insults snipped

    >
    > I guess this means you find zero errors in the Retention Faq either.


    The total SprintPCS apologists are amazing, aren't they.



  9. #9
    Bob Smith
    Guest

    Re: Retention FAQ


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]...
    > <snipped>
    >
    > > insults snipped

    >
    > I guess this means you find zero errors in the Retention Faq either.


    I don't waste my time reading your crap any more Phillipe ...

    It was so nice and quiet on this board yesterday while you were off the
    board ... Why don't you just crawl back under your rock and stay there ...

    You are still a silly, immature little boy, who probably shaves his right
    palm ... 3 times a day ...

    Bob ::Adding Cell Merger back to my filters as well::





  10. #10
    Bob Smith
    Guest

    Re: Retention FAQ


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    >
    >
    > > [email protected]
    > >
    > > > insults snipped

    > >
    > > I guess this means you find zero errors in the Retention Faq either.

    >
    > The total SprintPCS apologists are amazing, aren't they.


    Insults? You replied to my post, wherein I said you had changed to your 59th
    different ID, with no additional comment and you call that an insult? Where
    in this thread alone, you use three different IDs? What is an insult is
    that your mother and father didn't use birth control ...!

    Bob





  11. #11
    Scott Stephenson
    Guest

    Re: Retention FAQ


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > >
    > > > [email protected]
    > > >
    > > > > insults snipped
    > > >
    > > > I guess this means you find zero errors in the Retention Faq either.

    > >
    > > The total SprintPCS apologists are amazing, aren't they.

    >
    > Insults? You replied to my post, wherein I said you had changed to your

    59th
    > different ID, with no additional comment and you call that an insult?

    Where
    > in this thread alone, you use three different IDs? What is an insult is
    > that your mother and father didn't use birth control ...!
    >


    And he unmunged your email address twice- the troll is behaving badly again.





  12. #12
    Bob Smith
    Guest

    Re: Retention FAQ


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > > "Robert M." <[email protected]> wrote in message
    > > news:[email protected]...
    > > >
    > > >
    > > > >
    > > > > > insults snipped
    > > > >
    > > > > I guess this means you find zero errors in the Retention Faq either.
    > > >
    > > > The total SprintPCS apologists are amazing, aren't they.

    > >
    > > Insults? You replied to my post, wherein I said you had changed to your

    > 59th
    > > different ID, with no additional comment and you call that an insult?

    > Where
    > > in this thread alone, you use three different IDs? What is an insult is
    > > that your mother and father didn't use birth control ...!
    > >

    >
    > And he unmunged your email address twice- the troll is behaving badly

    again.
    >

    Yea, he's still the same old asshole as always ...

    Bob





  13. #13
    Scott Stephenson
    Guest

    Re: Retention FAQ


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    >
    >
    > > [email protected]
    > >
    > > > insults snipped

    > >
    > > I guess this means you find zero errors in the Retention Faq either.

    >
    > The total SprintPCS apologists are amazing, aren't they.


    Not nearly amazing as the moron that responds to his own post.





  14. #14
    Bob Smith
    Guest

    Re: Retention FAQ


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > >

    <snipped>
    > > >
    > > > > insults snipped
    > > >
    > > > I guess this means you find zero errors in the Retention Faq either.

    > >
    > > The total SprintPCS apologists are amazing, aren't they.

    >
    > Not nearly amazing as the moron that responds to his own post.
    >


    Hey Scott, cut out my email address when replying to this thread ... You've
    been spreading it around more than Phillipe ...

    Bob





  15. #15
    Scott Stephenson
    Guest

    Re: Retention FAQ


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "Scott Stephenson" <[email protected]> wrote in message
    > news:[email protected]...
    > >
    > > "Robert M." <[email protected]> wrote in message
    > > news:[email protected]...
    > > >
    > > >

    > <snipped>
    > > > >
    > > > > > insults snipped
    > > > >
    > > > > I guess this means you find zero errors in the Retention Faq either.
    > > >
    > > > The total SprintPCS apologists are amazing, aren't they.

    > >
    > > Not nearly amazing as the moron that responds to his own post.
    > >

    >
    > Hey Scott, cut out my email address when replying to this thread ...

    You've
    > been spreading it around more than Phillipe ...
    >


    Damn- good catch. Sorry about that.





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