What's the insurance replacement for Uproar these days?

On Tue, 06 Apr 2004 04:53:09 GMT, Jerome Zelinske <[email protected]> wrote:
> When Lockton replaced my phone, the gave me a choice of three
>phones and they replaced all my accessories.

When was that? When I had a phone replaced last summer my choice was the
samsung a500, the samsung a500 or a samsung a500. If I mentioned that I was
losing phone capability, they'd quote the contract. If I mentioned the
accessories I owned that would be useless, they'd quote the contract some
more.

When they sent me a phone that couldn't keep the phone directory in alphabetical
order, they gave me the choice of replacing it with a samsung a500, a samsung
a500, or a samsung a500. I told them that a replacement phone would probably
have the same bug; they sent one anyway.

I visited the sprint store and they verified that the phone had a bug where
it couldn't keep the phone directory in alphabetical order. The tech suggested
a sanyo model. I called lockline back and requested they replace the phone
with the sanyo model. I told them that it would be pointless to send me another
samsung a500 as it is buggy, can't keep the phone directory sorted and that
they all have the bug.

So they sent me another samsung a500.

I now have three of them. At least having the three phone's makes up for
not being to use my uproar's extra batteries.

---

› See More: What's the insurance replacement for Uproar these days?

It was when muggers took my Q. I was offered a choice between a
Samsung 2000, a TouchPoint (100 or 120?), and a third choice I do not
remember. I chose the Samsung 2000 and they also sent all my extra
purchased accessories, an extra battery and the leather case and the car
charger.


TCS wrote:
> On Tue, 06 Apr 2004 04:53:09 GMT, Jerome Zelinske <[email protected]> wrote:
>
>> When Lockton replaced my phone, the gave me a choice of three
>>phones and they replaced all my accessories.
>
>
> When was that? When I had a phone replaced last summer my choice was the
> samsung a500, the samsung a500 or a samsung a500. If I mentioned that I was
> losing phone capability, they'd quote the contract. If I mentioned the
> accessories I owned that would be useless, they'd quote the contract some
> more.
>
> When they sent me a phone that couldn't keep the phone directory in alphabetical
> order, they gave me the choice of replacing it with a samsung a500, a samsung
> a500, or a samsung a500. I told them that a replacement phone would probably
> have the same bug; they sent one anyway.
>
> I visited the sprint store and they verified that the phone had a bug where
> it couldn't keep the phone directory in alphabetical order. The tech suggested
> a sanyo model. I called lockline back and requested they replace the phone
> with the sanyo model. I told them that it would be pointless to send me another
> samsung a500 as it is buggy, can't keep the phone directory sorted and that
> they all have the bug.
>
> So they sent me another samsung a500.
>
> I now have three of them. At least having the three phone's makes up for
> not being to use my uproar's extra batteries.

In article <[email protected]>,
Jerome Zelinske <[email protected]> wrote:

> It was when muggers took my Q. I was offered a choice between a
> Samsung 2000, a TouchPoint (100 or 120?), and a third choice I do not
> remember. I chose the Samsung 2000 and they also sent all my extra
> purchased accessories, an extra battery and the leather case and the car
> charger.

Sounds like they may have changed their policies?

Since its of benefit to SprintPCS to offer this coverage (and presumably
take in a few bucks for the priveledge) its in their selfish
self-interest to see it work reasonably. If LockLine us only wanting to
foist defective A500's on folks, likely Exeutive Services would take
note of that and could well assist in one way or another. It is not in
SprintPCS' best interest for folks to get turned off of this coverage.

866-519-5698 is Executive Services

in case anyone will still be checking this thread, here's what
happened:

first i asked a sprint service rep if they had uproars still in stock,
and she said definitely not.

i reported my lost uproar. within about 48 hours they sent me the
sph-a600 phone, which they sell for $350. so they basically stuck to
the promise of "comparable value". it's not an MP3 player, but since i
spent $400 on my uproar in 2000 i think they did the right thing. i'm
thrilled, it's got bells and whistles out the ass. makes my old uproar
look like a joke.

i didn't call exec services, just the regular lockline number. they
didn't give me a hard time at all.

BUT, i didn't ask about accessories, even though i had a handful... i
should have asked, but i would have been shocked if they had given me
those. oh well...

In article <[email protected]>,
[email protected] (mesektet) wrote:

> in case anyone will still be checking this thread, here's what
> happened:
>
> first i asked a sprint service rep if they had uproars still in stock,
> and she said definitely not.
>
> i reported my lost uproar. within about 48 hours they sent me the
> sph-a600 phone, which they sell for $350. so they basically stuck to
> the promise of "comparable value". it's not an MP3 player, but since i
> spent $400 on my uproar in 2000 i think they did the right thing. i'm
> thrilled, it's got bells and whistles out the ass. makes my old uproar
> look like a joke.
>
> i didn't call exec services, just the regular lockline number. they
> didn't give me a hard time at all.
>
> BUT, i didn't ask about accessories, even though i had a handful... i
> should have asked, but i would have been shocked if they had given me
> those. oh well...

You don't ask, you don't get. And if you think $350 is comparable to
$400; I'll be happy to give you $50 anytime. (or zero which is
comparable?)