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  1. #1
    Alex Song
    Guest
    Was in the neighborhood, so I dropped by the Sprint store to ask for them to
    fix my phone one last time. I told the CSR on duty about my issues, he
    looked at some papers with barcodes all over them (couldn't read what was on
    it though), and then decided to give me a replacement.

    WOOHOO!

    He told me that it'll be about a week until I get my replacement since
    they're on backorder, but that they'll call me when it comes in.

    Finally, I'll be able to make and receive crystal clear calls again, just
    like the commercials say!





    See More: Repair frustrations update!




  2. #2
    Alex Song
    Guest

    Re: Repair frustrations update!

    "Alex Song" <[email protected]_removeme_comcast.net> wrote in message
    news:[email protected]_s53...
    > Was in the neighborhood, so I dropped by the Sprint store to ask for them

    to
    > fix my phone one last time. I told the CSR on duty about my issues, he
    > looked at some papers with barcodes all over them (couldn't read what was

    on
    > it though), and then decided to give me a replacement.
    >
    > WOOHOO!
    >
    > He told me that it'll be about a week until I get my replacement since
    > they're on backorder, but that they'll call me when it comes in.
    >
    > Finally, I'll be able to make and receive crystal clear calls again, just
    > like the commercials say!
    >
    >


    Got my replacement unit today......techs said that it is impossible to
    transfer over the address book info from my old A500 to my replacement A500.

    Ugh. This also means I lost all my special apps too, as well as my
    appointments, etc etc....

    Sprint manages to screw me again.





  3. #3
    Robert M.
    Guest

    Re: Repair frustrations update!

    In article <[email protected]_s02>,
    "Alex Song" <[email protected]_removeme_comcast.net> wrote:

    > Got my replacement unit today......techs said that it is impossible to
    > transfer over the address book info from my old A500 to my replacement A500.


    They lied, the ones you dealt with were just too lazy. Sorry your stuck
    with an A500 which SprintPCS should have stopped selling and recalled.



  4. #4
    Bob Smith
    Guest

    Re: Repair frustrations update!


    "Alex Song" <[email protected]_removeme_comcast.net> wrote in message
    news:[email protected]_s02...
    <snipped>
    >
    > Got my replacement unit today......techs said that it is impossible to
    > transfer over the address book info from my old A500 to my replacement

    A500.
    >
    > Ugh. This also means I lost all my special apps too, as well as my
    > appointments, etc etc....
    >
    > Sprint manages to screw me again.
    >

    Alex, unless the port on your original phone was damaged, they could have
    updated the phone book to their computer and then downloaded it to your
    replacement phone.

    As to the Special Apps, and appointments, I don't believe there is anyway to
    transfer those. Are any of the special apps, ones that you purchased through
    SPCS, and might still be stored in your content manager on line?

    Bob





  5. #5
    Robert M.
    Guest

    Re: Repair frustrations update!

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > In article <[email protected] s02>,
    > > "Alex Song" <[email protected] removeme comcast.net> wrote:
    > >
    > > > Got my replacement unit today......techs said that it is impossible to
    > > > transfer over the address book info from my old A500 to my replacement
    > > > A500.

    > >
    > > They lied, the ones you dealt with were just too lazy. Sorry your stuck
    > > with an A500 which SprintPCS should have stopped selling and recalled.
    > >

    >
    > Maybe, maybe not. The original problem involved
    > uncontrolled reboots. Such a reboot in the middle of the phonebook
    > (from what I understand) would destroy the phonebook.


    No maybe, it would have been the reasonable thing to do. The A500 is so
    bug ridden that it should have stop being sold, and all already sold
    recalled.



  6. #6
    Eric
    Guest

    Re: Repair frustrations update!

    (Alex=A0Song) wrote:
    <<Finally, I'll be able to make and receive crystal clear calls again,
    just like the commercials say!
    Got my replacement unit today......techs said that it is impossible to
    transfer over the address book info from my old A500 to my replacement
    A500.>>

    Good luck with your replacement A500 Alex. I had mine for a good year
    and a half... the first few months were very shaky, but I lasted awhile
    without any major problems with the last fireware upgrade that finally
    fixed many nagging problems in th ephone's original software.

    Eric




  7. #7
    Alex Song
    Guest

    Re: Repair frustrations update!

    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]_s02>,
    > "Alex Song" <[email protected]_removeme_comcast.net> wrote:
    >
    > > Got my replacement unit today......techs said that it is impossible to
    > > transfer over the address book info from my old A500 to my replacement

    A500.
    >
    > They lied, the ones you dealt with were just too lazy. Sorry your stuck
    > with an A500 which SprintPCS should have stopped selling and recalled.


    And to insult me more, yesterday they just happily replaced my friend's
    SCP-6400 with an A600. This is absurd.





  8. #8
    O/Siris
    Guest

    Re: Repair frustrations update!

    In article <[email protected]>,=20
    [email protected] says...
    > No maybe, it would have been the reasonable thing to do. The A500 is so=

    =20
    > bug ridden that it should have stop being sold, and all already sold=20
    > recalled.
    >=20


    Once again you wander far afield and avoid any discussion the=20
    original poster desired.

    In fact, although the A500 definitely had issues, it's been a pretty=20
    popular phone. The original poster asked a question about whether=20
    the phonebook could be transferred. Not about the market=20
    "worthiness" of the phone.

    Is sticking to the poster's desired topic such a crime?

    Obviously, in your mind.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  9. #9
    Robert M.
    Guest

    Re: Repair frustrations update!

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > No maybe, it would have been the reasonable thing to do. The A500 is so
    > > bug ridden that it should have stop being sold, and all already sold
    > > recalled.
    > >

    >
    > Once again you wander far afield and avoid any discussion the
    > original poster desired.
    >
    > In fact, although the A500 definitely had issues,...,.


    I rest my case. So we are not far afield. We're spot on.



  10. #10
    O/Siris
    Guest

    Re: Repair frustrations update!

    In article <[email protected]>,=20
    [email protected] says...
    > I rest my case. So we are not far afield. We're spot on.
    >=20


    Yet another lie from the forum's most prolific (and least capable)=20
    fiction writer.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  11. #11
    Jim Catero
    Guest

    Re: Repair frustrations update!



    Alex Song wrote:
    > "Alex Song" <[email protected]_removeme_comcast.net> wrote in message
    > news:[email protected]_s53...
    >
    >>Was in the neighborhood, so I dropped by the Sprint store to ask for them

    >
    > to
    >
    >>fix my phone one last time. I told the CSR on duty about my issues, he
    >>looked at some papers with barcodes all over them (couldn't read what was

    >
    > on
    >
    >>it though), and then decided to give me a replacement.
    >>
    >>WOOHOO!
    >>
    >>He told me that it'll be about a week until I get my replacement since
    >>they're on backorder, but that they'll call me when it comes in.
    >>
    >>Finally, I'll be able to make and receive crystal clear calls again, just
    >>like the commercials say!
    >>
    >>

    >
    >
    > Got my replacement unit today......techs said that it is impossible to
    > transfer over the address book info from my old A500 to my replacement A500.
    >
    > Ugh. This also means I lost all my special apps too, as well as my
    > appointments, etc etc....
    >
    > Sprint manages to screw me again.
    >
    >


    Well,
    The appointments you should have written down, the apps are specific
    to your phone on a download, and if you had programed voice command your
    phone book would have carried over to the new phone.
    NO one I know of as far as carriers go, has anyway of automatically
    swapping these things over without your asking first.
    Sounds like you didn't ask the right questions or try to ensure these
    things were covered before you swapped.
    In short I'd say you screwed yourself.
    It's not just you, for some reason a lot of people think the Carriers
    are supposed to to read our minds and think of all the little snags we
    might have and fix them in advance.
    The fact is they are paid to provide service i.e. make it possible for
    you to call out and receive calls and any internet or other feature they
    sell.
    They are not paid to manage your life, people need to get back to taking
    responsibility for their own stuff and stop expecting companies or the
    Government to handle it all for them.


    Jim




  12. #12
    Bob Smith
    Guest

    Re: Repair frustrations update!


    "Jim Catero" <[email protected]> wrote in message
    news:Wf[email protected]
    > Well,
    > The appointments you should have written down, the apps are specific
    > to your phone on a download, and if you had programed voice command your
    > phone book would have carried over to the new phone.
    > NO one I know of as far as carriers go, has anyway of automatically
    > swapping these things over without your asking first.
    > Sounds like you didn't ask the right questions or try to ensure these
    > things were covered before you swapped.
    > In short I'd say you screwed yourself.
    > It's not just you, for some reason a lot of people think the Carriers
    > are supposed to to read our minds and think of all the little snags we
    > might have and fix them in advance.
    > The fact is they are paid to provide service i.e. make it possible for
    > you to call out and receive calls and any internet or other feature they
    > sell.
    > They are not paid to manage your life, people need to get back to taking
    > responsibility for their own stuff and stop expecting companies or the
    > Government to handle it all for them.
    >
    >
    > Jim


    Great post Jim ... and right on as well.

    Bob





  13. #13
    Scott Stephenson
    Guest

    Re: Repair frustrations update!


    "Jim Catero" <[email protected]> wrote in message
    news:[email protected]

    >
    > Well,
    > The appointments you should have written down, the apps are specific
    > to your phone on a download, and if you had programed voice command your
    > phone book would have carried over to the new phone.
    > NO one I know of as far as carriers go, has anyway of automatically
    > swapping these things over without your asking first.
    > Sounds like you didn't ask the right questions or try to ensure these
    > things were covered before you swapped.
    > In short I'd say you screwed yourself.
    > It's not just you, for some reason a lot of people think the Carriers
    > are supposed to to read our minds and think of all the little snags we
    > might have and fix them in advance.
    > The fact is they are paid to provide service i.e. make it possible for
    > you to call out and receive calls and any internet or other feature they
    > sell.
    > They are not paid to manage your life, people need to get back to taking
    > responsibility for their own stuff and stop expecting companies or the
    > Government to handle it all for them.
    >
    >



    Great post, Jim.





  14. #14
    Alex Song
    Guest

    Re: Repair frustrations update!

    "Jim Catero" <[email protected]> wrote in message
    news:[email protected]
    >
    >
    > Alex Song wrote:
    > > "Alex Song" <[email protected]_removeme_comcast.net> wrote in message
    > > news:[email protected]_s53...
    > >
    > >>Was in the neighborhood, so I dropped by the Sprint store to ask for

    them
    > >
    > > to
    > >
    > >>fix my phone one last time. I told the CSR on duty about my issues, he
    > >>looked at some papers with barcodes all over them (couldn't read what

    was
    > >
    > > on
    > >
    > >>it though), and then decided to give me a replacement.
    > >>
    > >>WOOHOO!
    > >>
    > >>He told me that it'll be about a week until I get my replacement since
    > >>they're on backorder, but that they'll call me when it comes in.
    > >>
    > >>Finally, I'll be able to make and receive crystal clear calls again,

    just
    > >>like the commercials say!
    > >>
    > >>

    > >
    > >
    > > Got my replacement unit today......techs said that it is impossible to
    > > transfer over the address book info from my old A500 to my replacement

    A500.
    > >
    > > Ugh. This also means I lost all my special apps too, as well as my
    > > appointments, etc etc....
    > >
    > > Sprint manages to screw me again.
    > >
    > >

    >
    > Well,
    > The appointments you should have written down, the apps are specific
    > to your phone on a download, and if you had programed voice command your
    > phone book would have carried over to the new phone.
    > NO one I know of as far as carriers go, has anyway of automatically
    > swapping these things over without your asking first.
    > Sounds like you didn't ask the right questions or try to ensure these
    > things were covered before you swapped.
    > In short I'd say you screwed yourself.
    > It's not just you, for some reason a lot of people think the Carriers
    > are supposed to to read our minds and think of all the little snags we
    > might have and fix them in advance.
    > The fact is they are paid to provide service i.e. make it possible for
    > you to call out and receive calls and any internet or other feature they
    > sell.
    > They are not paid to manage your life, people need to get back to taking
    > responsibility for their own stuff and stop expecting companies or the
    > Government to handle it all for them.
    >
    >
    > Jim
    >


    Actually, I don't mind that much about my appointments and apps, I just
    added them on to show my frustration. I'm irritated at their failure to
    transfer over 100+ phonebook entries, all that which have to be entered in
    manually again. If I was really that worried about running apps and keeping
    appointments, I would've gotten a PDA instead. With other carriers, we can
    at least keep our phonebook via sim card. Unfortunately with Sprint, we're
    left with no option other than to hope we get a nice CSR that doesn't wanna
    screw us. In fact, this experience was the last straw; I'll be switching to
    another carrier whose phones models aren't limited to PC sycning via
    Futuredial software/cables and where I can cut the CSR out of the entire
    process of the utilization of my phone.





  15. #15
    Mike
    Guest

    Re: Repair frustrations update!

    Jim Catero wrote:

    > Well,
    > The appointments you should have written down, the apps are specific
    > to your phone on a download, and if you had programed voice command your
    > phone book would have carried over to the new phone.
    > NO one I know of as far as carriers go, has anyway of automatically
    > swapping these things over without your asking first.
    > Sounds like you didn't ask the right questions or try to ensure these
    > things were covered before you swapped.
    > In short I'd say you screwed yourself.
    > It's not just you, for some reason a lot of people think the Carriers
    > are supposed to to read our minds and think of all the little snags we
    > might have and fix them in advance.
    > The fact is they are paid to provide service i.e. make it possible for
    > you to call out and receive calls and any internet or other feature they
    > sell.
    > They are not paid to manage your life, people need to get back to taking
    > responsibility for their own stuff and stop expecting companies or the
    > Government to handle it all for them.
    >
    >
    > Jim
    >


    A lot of companies like to pride themselves on world-class customer
    service. While it's hard to take points off for this sort of issue, I
    still want to say that this was a missed opportunity to flex their
    customer service muscle and possibly convert that customer for life.

    Once, when I was getting the run around on connection card pre-sales
    support a regular CSR called all the stores in the area, looked up a ton
    of data and gave me stores with product in stock along with locations,
    hours and contact names. That's called "taking ownership."

    The store in question sounds like they offered standard customer
    service. If they wanted to offer exceptional customer service, they
    should have drawn on their knowledge and answered the question "what
    would I do right now for myself?" The answer would probably be:
    Ensuring the firmware and prl are fully up to date.
    Transferring the phone book, or at least printing it.
    Providing directions to redownload content from the Content Manager.
    Advising the customer on the first charge of the phone.
    Advising the customer on expected provisioning time.

    So, no points off of Sprint, but there's a lot of room for improvement here.
    =mike




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