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  1. #1
    Cell merger
    Guest
    I'm so glad the children (SprintPCS blind apologists) are having fun.

    Their insults still leave SprintPCS with the worst rated Customer Service as
    repeatedly surveyed by
    J.D. Power
    The Yankee group
    Consumer Reports.

    and they childishly insult anyone who might dare mention that FACT.




    See More: SprintPCS has worst Customer Service




  2. #2
    Scott Stephenson
    Guest

    Re: SprintPCS has worst Customer Service


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > I'm so glad the children (SprintPCS blind apologists) are having fun.


    And we're glad that you're glad.

    >
    > Their insults still leave SprintPCS with the worst rated Customer Service

    as
    > repeatedly surveyed by
    > J.D. Power
    > The Yankee group
    > Consumer Reports.
    >
    > and they childishly insult anyone who might dare mention that FACT.
    >


    Not true- we only insult you, but it is well deserved. After all, the list
    below can be directly attributed to you:

    Your lies:
    Sprint offers the fewest phones of the top ten providers
    AT&T was not capable of offering 7pm nights
    AT&T would not match web prices at retail stores
    Cingular paid over $50B for AT&TW
    Sprint PCS would be out of business by the end of the year
    Sprint has no team handling Retention
    Cingular was liable for potential damages due to the break-in at a third
    party authorized dealer

    Your attempts to argue both sides:
    Sprint losing money, and yet *****ing when they don't pass savings on to you
    Whining about coverage maps, and then using them to provide coverage advice
    Accusing everyone else of lying, and then posting lies of your own (see the
    list above)

    Other deceptive practices:
    Using multiple names in the same thread in an attempt to fake support for
    your lies
    Starting a new thread on the same subject when you are called on your lies,
    so that you can continue to whine without having to explain your lies
    Purposely quoting out of context to avoid answering for your lies





  3. #3
    Bob Smith
    Guest

    Re: SprintPCS has worst Customer Service


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > I'm so glad the children (SprintPCS blind apologists) are having fun.
    >
    > Their insults still leave SprintPCS with the worst rated Customer Service

    as
    > repeatedly surveyed by
    > J.D. Power
    > The Yankee group
    > Consumer Reports.
    >
    > and they childishly insult anyone who might dare mention that FACT.


    Phillipe ... the only child here is you ... Do you really want someone to
    post your history here?

    Bob::Thinking Phillipe is now using a 4 blade razor for his right palm::

    Bob





  4. #4
    tom ronson
    Guest

    Re: SprintPCS has worst Customer Service


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > I'm so glad the children (SprintPCS blind apologists) are having fun.


    I'm glad ur glad. Makes my day.

    > and they childishly insult anyone who might dare mention that FACT.


    As opposed to changing your user name 60 or so times? As opposed to you
    using those varied IDs to help support your at times wobbly position? As
    opposed to what, Phyllis?

    Been googling off a few of your varied names --- and adding the word
    apologist --- and I see you're held in high regard in every NG you post at.
    Does it ever make you wonder why that is? That's about the only FACT this I
    see.

    --tr





    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

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  5. #5
    Cell merger
    Guest

    Re: SprintPCS has worst Customer Service

    > your lies

    Those have all been refuted in a previous post, sorry you need to attack the
    messenger and ignore the message.

    SprintPCS has the worst customer service.



  6. #6
    Cell merger
    Guest

    Re: SprintPCS has worst Customer Service

    The SprintPCS apologists attack the messenger and ignore the TRUE message.

    SprintPCS has the worst customer service. repeatedly found by:

    The Yankee Group
    J.D. Power
    Consumer Reports




  7. #7
    Bob Smith
    Guest

    Re: SprintPCS has worst Customer Service


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > > your lies

    >
    > Those have all been refuted in a previous post, sorry you need to attack

    the
    > messenger and ignore the message.
    >
    > SprintPCS has the worst customer service.


    If the service is so bad, which I certainly don't believe it is, I have two
    questions for you Phillipe.

    1) Per your own comments here, SPCS has bent over backwards for you,
    regarding phones and plan prices. You have no complaints with CS, do you?

    2) Why o why do you stay with SPCS, if you have such a problem with these
    focus group polls?

    Bob





  8. #8
    Cell merger
    Guest

    Re: SprintPCS has worst Customer Service

    This may answer Bob Smith:

    Users who can avail themselves of Executive services don't run into the grief
    of Customer Service.

    Customer Servive, where "handle time" is king and strictly enforced, to keep
    calls under 6 minutes average, such that CSRs are known to transfer one around
    or even flat disconnevct you i.e. hang up, to keep their calls short.

    CSR's also have upsell quotas, and we have had many posts from folks that have
    involuntarily had their contracts extended.

    Then we have the secret warranties on defectove phones, or refusal to handle
    warrant phones if the screen goes bad.

    and as a result as most folks dont use Exceutive Services (and apologists like
    yourself and JRW belittle anyone who suggests one use Executive Services
    (866-519-5698)); so when folks get surveyed SprintPCS rates last in customer
    service.



  9. #9
    tom ronson
    Guest

    Re: SprintPCS has worst Customer Service

    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > The SprintPCS apologists attack the messenger and ignore the TRUE message.
    >
    > SprintPCS has the worst customer service. repeatedly found by:
    >
    > The Yankee Group
    > J.D. Power
    > Consumer Reports


    Yes, we've heard you say this before --- 100's of times. But you're not
    addressing the "luv" the US newsgroups hold for you. Why do you suppose that
    is, Phyllis?

    And your answer doesn't address your feeling the need to use 60 or so ID's
    to spread your venom. Why's that, Phyllis?

    Also, I predict you'll duck out of this thread very soon because chirping
    out your oft repeated reply about service issues with SPCS doesn't answer
    ANY of the direct questions posed to you. That, Phyllis, makes you
    predictable.

    Have a nice day sweetie.

    --tr





    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

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  10. #10
    Cell merger
    Guest

    Re: SprintPCS has worst Customer Service

    > Have a nice day sweetie.

    Why thank you. But SprintPCS customer service is still the worst.

    If they just adopted some of the way Executive Services operated, it'd solve
    everything, but SprintPCS is running in the opposite direction, they're
    outsourcing things to IBM which has promised to reduce "handle time", when its
    the strictly enforced handle time that is currently a large part of the
    problem.



  11. #11
    Eric
    Guest

    Re: SprintPCS has worst Customer Service

    Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 1:47am (EST+5)
    From: [email protected] (Cell=A0merger) wrote:
    <<and they childishly insult anyone who might dare mention that FACT. >>

    Well the FACT is that you claimed to have never been an AT&T customer,
    then you claim that they billed you even when you weren't an AT&T
    customer, and now you try and divert attention away from your flimsy
    story. Th eonly FACT here is that you are a stupid piece of trash that
    has no life outside of being a liar, hyocrite and instigator.




  12. #12
    Eric
    Guest

    Re: SprintPCS has worst Customer Service

    Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 1:25pm (EST+5)
    From: [email protected] (Cell=A0merger) wrote:
    <<Those have all been refuted in a previous post, sorry you need to
    attack the messenger and ignore the message. >>

    You are the one ignoring the message here in this thread. Until you can
    offer solid proof that AT&T was billing you when you weren't even a
    customer (which is a lonnnnng stretch), then YOU are the one IGNORING
    the TRUTH.




  13. #13
    Eric
    Guest

    Re: SprintPCS has worst Customer Service

    Group: alt.cellular.sprintpcs Date: Thu, Apr 8, 2004, 2:12pm (EST+5)
    From: [email protected] (Cell=A0merger)
    <<Why thank you. But SprintPCS customer service is still the worst. >>

    And you re still the worst loser on usenet.




  14. #14
    Michael Arends
    Guest

    Re: SprintPCS has worst Customer Service

    Bob Smith wrote:

    >
    > Bob::Thinking Phillipe is now using a 4 blade razor for his right palm::
    >
    > Bob


    LOL!



  15. #15
    tom ronson
    Guest

    Re: SprintPCS has worst Customer Service

    "Cell merger" <[email protected]> wrote in message
    news:[email protected]

    > Why thank you. But SprintPCS customer service is still the worst.


    I think that'll change next time around --- won't be first, but wont be
    worst.

    > If they just adopted some of the way Executive Services operated, it'd
    >solve everything


    An antidotal story for you ---- I just redid a bunch of stuff on my account,
    and honestly I'm waiting to see if it came out as described (part of it
    certainly won't -- concerning RL pricing -- but that can be fixed) ----- and
    for the most part the reps, which ranged from retention reps (or
    cancellation reps as you chose to call them) to regular front line folks
    were fairly decent. Of the 10 or so folks I spoke with there were 2 who had
    no friggin idea what planet they were on, let alone able to use the tools in
    front of them. Granted, these two got through the hiring system --- but
    everyone has a good day, I guess. That said, I spoke to 8 others who were on
    the ball and knew how to work with their tools. I don't think this good to
    bad ratio would have been possible even a year ago.

    And lets not forget, ES probably has a much wider reign (more powerful tools
    / and more power to think on their feet) when it comes to fixing stuff ----
    which is understandable given the fact that there is some percentage of
    Sprint employees that are just too stupid to get the job done --- or are
    dishonest.

    IOW's --- Sprint is trying to fix this aspect of their origination.

    >but SprintPCS is running in the opposite direction, they're
    > outsourcing things to IBM which has promised to reduce "handle time"


    IBM is well known for their service and has a wide breadth of knowledge on
    business systems --- so I don't think this is a bad thing. And reducing
    handle time might be good thing -- if they can tune the system to eliminate
    many of the 'stupid' issues it frees up time to do other stuff. Better tools
    means better first fix possibilities. Thus reduced "handle" times.

    >when its the strictly enforced handle time that is currently a large part

    of the
    > problem.


    Two of my 10 or so calls went over time --- and no one ever picked up the
    pace to get me off the phone.

    I don't think its unreasonable to expect a ship the size of SPCS to take a
    while to turn ---- but it's starting to happen --- for real this time
    (verses Laurer's 'promise' a year ago -- when no one was even holding the
    wheel to start a turn).

    --tr






    .................................................................
    Posted via TITANnews - Uncensored Newsgroups Access
    >>>> at http://www.TitanNews.com <<<<

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