VM4050 password question

Just purchased a Toshiba vm4050 phone with full "vision" features. So
far, an enjoyable phone. However, for the life of me, I cannot get the
4-8 character password that the phone requires to use "PictureMail" to
save. Everytime I save a password, it re-prompts me to save it again
all over! It never saves the password. I've reread the manual over and
over again and have found nothing to help me resolve this situation.
Is there anybody else out there that has encountered this problem? I
don't know if it's Sprint or the phone but I'm about ready to go back
to Verizon quickly...

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jDuB <[email protected]> wrote in message news:<[email protected]>...
> Just purchased a Toshiba vm4050 phone with full "vision" features. So
> far, an enjoyable phone. However, for the life of me, I cannot get the
> 4-8 character password that the phone requires to use "PictureMail" to
> save. Everytime I save a password, it re-prompts me to save it again
> all over! It never saves the password. I've reread the manual over and
> over again and have found nothing to help me resolve this situation.
> Is there anybody else out there that has encountered this problem? I
> don't know if it's Sprint or the phone but I'm about ready to go back
> to Verizon quickly...

Assuming you can access the internet without errors (i.e. you can
click "Web" in the menu and get to the Vision Home Page) what's
happening is that either your phone number or username was used to
associate a picture mail account with a subscription that belonged to
another customer at some time in the past. The old subscription is no
longer active but still has control of the picture mail account for
some reason. If you _can't_ access the internet, then you'll have to
get that corrected first.

Picture mail accounts are associated with user's service profiles by
three different keys: username (the NAI: "[email protected]", for
example), phone number, and subscription ID. A tech should be able to
find the old account in the picture mail tool by searching on either
the username or phone number. If lookups on both phone number and
username return no results, have the tech check your network status to
see if you're provisioned for EMAIL and IMMS. If not, a password reset
may fix the problem, otherwise you'll need to have internet services
reprovisioned. This usually takes only a few minutes when everything
goes smoothly, but can take up to 8 hours under some circumstances
(sorry) and afterwards a search by username should return a reference
to the old account. If the password reset leaves you with a
"Registration Failure" error number 67, ask the tech to walk you
through ##DATA to program the password manually (this takes about five
minutes).



When the old account is located, there are three things required for a
tech to correct the problem:

1) Clear the retry counter. The account is locked after 8 unsuccessful
login attempts, clearing the retry counter will allow logins again.

2) Send the password to you. If the phone number on the old account is
your number, have the tech send the password to the phone (it will
arrive as a text notification), if the username on the account is
yours, have him send it to the username and it will arrive in your PCS
Mail inbox as an email (in this case, the tech can visit your PCS Mail
inbox and get the password for you if necessary).

3) Once you have the password, if you still can't log in (this
scenario is unlikely since you haven't successfully logged in yet)
you'll need to clear the picture token, which is like a web cookie and
stores your picture mail password. If your phone has a "reset camera"
or similar option in Menu > Settings > Security (you'll need to supply
the keypad lock code to open the security menu, which should be the
last 4 digits of the phone number, unless you've changed it) you can
use that, otherwise you can use ##CLEAR from the idle screen (this
will require the lock code, too) to clear the token. If you see a
"Save Phone#" option, select that, otherwise you'll probably see a
camera-related option in the top level of the menu. If in doubt, let a
tech walk you through this procedure.

Finally, it's important that you call us on a different line, not your
cell phone, in case we need to have you help us do some
troubleshooting or walk you through the process of clearing the
picture token. Call 888 211 4727, ask for tech support. Describe the
problem and explain that you think your picture mail account belongs
to an inactive account and you would like to get this corrected. If
the tech you're connected with has any experience at all, he'll know
what to do as soon as you describe the problem, although a failed
username lookup may leave him stumped. Once again, a password reset or
reprovisioning will correct that problem.

Let us know how it goes.