Executive Services

In article <[email protected]>,
O/Siris <0siris@sprīntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> > Because they told me what they were doing!
> >
> >
>
> No, they told you what *Sprint PCS* was doing. I guarantee you only
> one department has that kind of access to the phone number database.
> Executive Services gave it their personal attention, but the people
> actually carrying out the troubleshooting were in that resource
> center/department.

No, no, and no. You weren't there. Why do you make a guess and treat it
like fact? I was there I lived through not having one of my phone
numbers for a week due to SprintPCS total screwups and bad software.

You already said it would always be solved in 72 hours worst case.

That was flat out wrong, as are your guesses as to what happened.

After a week, they GAVE UP and gave me a new number, an apology and a
free Sanyo RL2500.

> When a CIO gets involved in an I.T. problem, he/she does *not* the
> actions directly. The CIO just monitors the steps as they are taken.
> While that analogy isn't a perfect fit, it's the same basic idea.

They never got the CIO involved, perhaps thats why it took a week.

Face SprintPCS is well capabl;e of screwing things up. Thats why they
have the record as having the worst Customer Service, and thats why I
tell people that sometimes one needs to call Executive Services, who in
this case, after a week when no one could restore my phone number, took
ownership (which no *2 rep has the authority to do) and fixed things.

---

› See More: Executive Services

"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <[email protected]>,
> [email protected] (TechGeek) wrote:
>
> > I'm also wondering why he posted in the AT&T ws group back in december
> > that an AT&T WS store he went to wouldn't match their own web prices
> > for him?
>
>
> Duh, maybe he was in an AT&T Wireless store as his son wanted a T616,
> which the son subsequently got from Cingular?
>
> Why is a SprintPCS employee obscessing about AT&T Wireless, maybe he'll
> need to change jobs when the outsourcing to IBM starts?.


Hmm, what effect on me will the outsourcing have?

NONE!!!!! I don't work in a call center. (Also, when "outsourcing"
like this starts, the company taking in the business will buy or lease
the building and all it's contents, the company who outsourced will
"fire" or "lay off" all the employees while the company who will do
the outsourcing will give them all first picks at their jobs. In a
nutshell, one day they'll work for Sprint, the next they'll work for
IBM.

Also, I thought your son lived in California? (Which would mean he's
on his own).

Then, that first bill you received, http://tinyurl.com/2xg69 , I'm
assuming that was on your son's account, too, then?

In article <[email protected]>,
[email protected] (TechGeek) wrote:

> Hmm, what effect on me will the outsourcing have?
>
> NONE!!!!! I don't work in a call center. (Also, when "outsourcing"
> like this starts, the company taking in the business will buy or lease
> the building and all it's contents, the company who outsourced will
> "fire" or "lay off" all the employees while the company who will do
> the outsourcing will give them all first picks at their jobs.

They told you that, huh? I have seen this first hand when IBM took over
a contract from Northrop at NASA, and thats what they told everyone too.
What really happens is they "reorganize" and suddenly you have a new job
title that pays 20% less, if you are offered a job, as a musical chairs
is created with 20% fewer jobs. Employees don't get to do the picking,
the new employer does.

Thats how the new company can do it for less than the old way. Fewer
people, lower salaries.

"Robert M." <[email protected]> wrote in message
news:[email protected]...

>
> Face SprintPCS is well capabl;e of screwing things up.

Obviously- they have you in their customer base.

In article <[email protected]>,=20
[email protected] says...
> No, no, and no. You weren't there. Why do you make a guess and treat it=
=20
> like fact? I was there I lived through not having one of my phone=20
> numbers for a week due to SprintPCS total screwups and bad software.
>=20
No, Phillie, you weren't. You were at home waiting for a problem to=20
get fixed. And executive played advocate for you and stayed on the=20
problem, but the technical actions taken to try to restore service,=20
they were handled by the appropriate technical department. And, in=20
this case, that technical department is the numbering resource=20
center.

I truly don't understand your obstinance in accepting this very=20
simple, basic, and universal fact. Technicians remain technicians=20
whether "Customer Care" or "Executive Services" are prodding them to=20
action.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

As usual make sure you omit the whole story:

In article <[email protected]>,
"Robert M." <[email protected]> wrote:
> No, no, and no. You weren't there. Why do you make a guess and treat it
> like fact? I was there I lived through not having one of my phone
> numbers for a week due to SprintPCS total screwups and bad software.
>
> You already said it would always be solved in 72 hours worst case.
>
> That was flat out wrong, as are your guesses as to what happened.
>
> After a week, they GAVE UP and gave me a new number, an apology and a
> free Sanyo RL2500.
>
> > When a CIO gets involved in an I.T. problem, he/she does *not* the
> > actions directly. The CIO just monitors the steps as they are taken.
> > While that analogy isn't a perfect fit, it's the same basic idea.
>
> They never got the CIO involved, perhaps thats why it took a week.
>
> Face it, SprintPCS is well capable of screwing things up. Thats why they
> have the record as having the worst Customer Service, and thats why I
> tell people that sometimes one needs to call Executive Services, who in
> this case, after a week when no one could restore my phone number, took
> ownership (which no *2 rep has the authority to do) and fixed things.



In article <[email protected]>,
O/Siris <[email protected]> wrote:

> In article <[email protected]>,
> [email protected] says...
> > No, no, and no. You weren't there. Why do you make a guess and treat it
> > like fact? I was there I lived through not having one of my phone
> > numbers for a week due to SprintPCS total screwups and bad software.
> >
> No, you weren't. You were at home waiting for a problem to
> get fixed. And executive played advocate for you and stayed on the
> problem, but the technical actions taken to try to restore service,
> they were handled by the appropriate technical department. And, in
> this case, that technical department is the numbering resource
> center.

WRONG, WRONG, and WRONG

You posted they fix problems in 72 hors worst case. After a week in my
case it wasn't fixed, SprintPCS gave up, gave me a a new number, an
apology, and a new **FREE** phone.

Too bad your guess as to what happened are so wrong. You weren't talking
to Executive Services, I was. You may know what commonly happens, I do
know what did happen.

Mike,
Sounds like a good deal at Circuit city , shame they stopped
carrying Sprint.
It's up to you but keep in mind that the replacement deal for Sprint is
with a reconditioned phone, not always a new one if something happens to
the one you get.
I would push them to get you set with the handset upgrade if you go a
different model, they have a code they can add to your account and then
note your account to help with the rebate process , it's HSR something ,
ask them.
My personal pref. would be the 8200, Sanyo ALWAYS gets better reception
and the 8200 looks to be a really outstanding phone, I'm upgrading to it
as soon as I'm eligible to do so.
Again keep in mind the replacement warranty w/ Sprint before changing.
Good luck.

Jim

how do i get the number to exective Services i have been on hold for 45 mins
now and with out a phone for 1 1/2 weeks
"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Mike" <[email protected]> wrote in message
> news:[email protected]...
> > Bob Smith wrote:
> >
> > > "Mike" <[email protected]> wrote in message
> > > news:[email protected]...
> > >
> > >>I've been on the NG for some time, but I have to ask - what's the deal
> > >>with Executive Services? I've not learned much about it. One person
will
> > >>throw it out there (a lot) and another will freak out...
> > >>
> > >>What's the deal?
> > >>
> > >>What can they do?
> > >>
> > >>What is the call experience like?
> > >>
> > >>Is there a bad side for the end user (me)?
> > >
> > >
> > > Executive Services is the end of the line in customer service. It's
only
> > > when problems or concerns can not be handled by the primary customer
> service
> > > staff, or either vision specialists or tier two technicians. One does
> not
> > > call them to waste their time on minisule questions or issues.
> > >
> > > Previously, they had published their phone number, but after it got
> around,
> > > every Tom, Dick & Harry called that number for the most simplistic
> questions
> > > etc. The time it took to answer those questions, which should have
been
> > > directed to the customer service dept, clogged up the lines, and wait
> time
> > > for those that needed more than what regular CS could provide.
> > >
> > > Ole Phillipe believes it's ok to waste ES's time for anything, and
> bypass
> > > the normal protocol of calling CS.
> >
> > Do you think they can help me with my issue? In reality I've not bought
> > a phone in about 19 months. Not a single penny has gone into a handset
> > since September 2002.
>
> They might, if you can produce some documentation from CC, showing that
> those phones were replaced under their warranty. Try calling CS, and ask
for
> a manager and re-explain your situation. If they can't help you, then
asked
> to be transferred to Executive Services, or call up Executive Services.
>
> As Rob mentioned, there is no mechanism in place between CC & SPCS with
> regards to CC's extended warranty.
>
> Bob
>
>

In article <rp1gc.10240$dZ1.2322@fed1read04>, <[email protected]> wrote:

> how do i get the number to exective Services i have been on hold for 45 mins
> now and with out a phone for 1 1/2 weeks


Bobbie Smith is so afraid of bothering Executive Services. Can't
understand such paranoia.

If SprintPCS hasn't treated you right, thats where they can help.

866-519-5698

"Robert M." <[email protected]> wrote in message news:<[email protected]>...
> In article <rp1gc.10240$dZ1.2322@fed1read04>, <[email protected]> wrote:
>
> > how do i get the number to exective Services i have been on hold for 45 mins
> > now and with out a phone for 1 1/2 weeks
>
>
> Bobbie Smith is so afraid of bothering Executive Services. Can't
> understand such paranoia.
>
> If SprintPCS hasn't treated you right, thats where they can help.
>
> 866-519-5698

I thought you said you didn't blindly give it out to just anyone?

Interesting, you know nothing about that person't situation, so you
guess exec services is right for them?

In article <[email protected]>,
[email protected] (TechGeek) wrote:

> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> > In article <rp1gc.10240$dZ1.2322@fed1read04>, <[email protected]> wrote:
> >
> > > how do i get the number to exective Services i have been on hold for 45
> > > mins
> > > now and with out a phone for 1 1/2 weeks
> >
> >
> > Bobbie Smith is so afraid of bothering Executive Services. Can't
> > understand such paranoia.
> >
> > If SprintPCS hasn't treated you right, thats where they can help.
> >
> > 866-519-5698
>
> I thought you said you didn't blindly give it out to just anyone?
>
> Interesting, you know nothing about that person't situation, so you
> guess exec services is right for them?

Executive Services is 866-519-5698

If one is getting bad treatment from SprintPCS, Executive Services may
be able to help you is what I say.

Unlike you and Bobbie, I let people judge for themselves if they should
use Executive Services. If you don't know the situation why are you
already wanting to deny someone access to Executive Services?

SUCH ARROGANCE.

"Robert M." <[email protected]> wrote in message news:<[email protected]>...
>
> SUCH ARROGANCE.

And this is coming form someone who claims he doesn't insult people.

And when something is posted to point out when you contradict
yourself, you start with your copy & paste / broken record posting
method.

In article <[email protected]>,
[email protected] (TechGeek) wrote:


> "Robert M." <[email protected]> wrote in message
> news:<[email protected]>...
> > In article <rp1gc.10240$dZ1.2322@fed1read04>, <[email protected]> wrote:
> >
> > > how do i get the number to exective Services i have been on hold for 45
> > > mins
> > > now and with out a phone for 1 1/2 weeks
> >
> >
> > Bobbie Smith is so afraid of bothering Executive Services. Can't
> > understand such paranoia.
> >
> > If SprintPCS hasn't treated you right, thats where they can help.
> >
> > 866-519-5698
>
> I thought you said you didn't blindly give it out to just anyone?
>
> Interesting, you know nothing about that person't situation, so you
> guess exec services is right for them?

Executive Services is 866-519-5698

If one is getting bad treatment from SprintPCS, Executive Services may
be able to help you is what I say.

Unlike you and Bobbie, I let people judge for themselves if they should
use Executive Services. If you don't know the situation why are you
already wanting to deny someone access to Executive Services?

SUCH ARROGANCE.

=======================

> And this is coming form someone who claims he doesn't insult people.

> And when something is posted to point out when you contradict
> yourself, you start with your copy & paste / broken record posting
> method.


Well you did a wonderful cut and paste yourself, so I put your whole
complaint above.

It's not an insult, its stating the fact. I don't use bad language and
childish insults like your friend Bobbie Smith does. You rant and rave
when I suggest that someone who is getting the run-around from *2 call
Executive Services? The Gentleman asked for the number ! ! !

WHY?

866-519-5698 SprintPCS Executive Services

"Robert M." <[email protected]> wrote in message
news:[email protected]...
<snipped>

> Unlike you and Bobbie, I let people judge for themselves if they should
> use Executive Services. If you don't know the situation why are you
> already wanting to deny someone access to Executive Services?

LOL, you think that calling me Bobbie, it's going to mean anything to me?
What an absolute lame attack Philippe.

Once again, another lie . Where o where did I ever say I wanted to deny
someone access of ES? I said that it's the last stop in the chain of command
in customer service.

>
> SUCH ARROGANCE.

This statement brought to you by one who has changed his IDs 64 times to get
around kill filters, to unmunge email addresses of other posters to get
harvested by spambots, who lies like a dog, and who misquotes prior posters
....Least we not forget how he lies about his involvement with porting
numbers to and from ATTW.

Bob

In article <[email protected]>,=20
[email protected] says...
>=20
> You posted they fix problems in 72 hors worst case. After a week in my=20
> case it wasn't fixed, SprintPCS gave up, gave me a a new number, an=20
> apology, and a new **FREE** phone.
>=20

Here's another example of the kind of fabrication I accuse you of in=20
the retention "FAQ" thread. You start with a valid point. I said it=20
would get fixed in 72 hours. But you can't just stick to the truth. =20
You have to leap into a whole fabrication vision of what that means=20
that, in fact, isn't even close to what I said.

When an apartment complex has problems, there is a designated point=20
of contact to get those problems resolved. Maybe that person needs=20
to call in a plumber. It doesn't work, for whatever reason, and=20
maybe the actual landlord needs to get involved. Guess what? It's=20
*still* a plumber that gets the job done. The landlord has more=20
authority to assist the customers/tenants. But it's still the=20
plumber turning the wrench.

You've wrongly leapt to some conclusion that I'm denying Executive=20
Services helped you. I said no such thing. I said they called the=20
same "plumber" Customer Care called to try to fix your problem. =20
Nothing more.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them