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  1. #1
    Mike S
    Guest
    I had changed our plan in December 2002 to get new phones and more minutes
    with a 1 year agreement. I was very happy with the new phones and the
    additional time. Last November 2003 we found that we were running over
    minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
    We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
    my wife told me about it I called Sprint PCS to get the details on the plan.
    I was then told we were required to fulfill a 2 year agreement. I decided
    that the commitment of 2 years was not worth the added minutes. I asked how
    long we had to reverse the change. The C/S person said we had 14 days. I had
    my wife called and cancel the changes.

    I had enough of the reception and billing difficulties and decided to
    change providers due to the fact that we can keep our number. Now I receive
    a bill with a charge of $150 X 2 for $300 early cancellation. Frank W. the
    C/S supervisor told me that since we were customers since 1999 we were not
    entitled to the 2 week period to change our mind. That he could only give me
    an address to contact to further dispute the $300 charges.

    Now we have no way to check on policies regarding this change as our
    account has been closed.

    Where should I go from here? Any help would be appreciated.
    Mike S






    See More: Need Advice on plan change rules




  2. #2
    Robert M.
    Guest

    Re: Need Advice on plan change rules

    In article <[email protected]>,
    "Mike S" <[email protected]> wrote:

    > I had changed our plan in December 2002 to get new phones and more minutes
    > with a 1 year agreement. I was very happy with the new phones and the
    > additional time. Last November 2003 we found that we were running over
    > minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
    > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
    > my wife told me about it I called Sprint PCS to get the details on the plan.
    > I was then told we were required to fulfill a 2 year agreement.


    Yup, we had osiris confess that thats not what the rules are but he
    always put people in new 2 year contracts anyway.

    Write to your State's Attorney general with a certified copy to SprintPCS
    in KC. A typical example of SprintPCS being customer unfriendly. And
    since the $300 is in dispute don't pay them.



  3. #3
    Scott Stephenson
    Guest

    Re: Need Advice on plan change rules

    7474748777747
    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Mike S" <[email protected]> wrote:
    >
    > > I had changed our plan in December 2002 to get new phones and more

    minutes
    > > with a 1 year agreement. I was very happy with the new phones and the
    > > additional time. Last November 2003 we found that we were running over
    > > minutes on our plan due to family illness. Me wife contacted C/S to

    upgrade.
    > > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .

    When
    > > my wife told me about it I called Sprint PCS to get the details on the

    plan.
    > > I was then told we were required to fulfill a 2 year agreement.

    >
    > Yup, we had osiris confess that thats not what the rules are but he
    > always put people in new 2 year contracts anyway.
    >
    > Write to your State's Attorney general with a certified copy to SprintPCS
    > in KC. A typical example of SprintPCS being customer unfriendly. And
    > since the $300 is in dispute don't pay them.


    Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
    running low again?

    And before you have a hissy, if you are talking about the ETF, there is no
    mention that the phones have been deactivated. You can't withhold payment
    based on a charge that hasn't appeared on your bill- withholding $300 from a
    bill that shows only correct charges will result in deactivation of the
    phones and a slow pay notation on your account (not the best thing to have
    at retention time). And Sprint will be well within their rights, the law
    and the Service Agreement to do it.

    Gee Phil- I would have thought that your lawyer/son would have explained
    that to you. Or is it a case of even he realizing what an absolute moron
    you are, too?





  4. #4
    Jerry Springer
    Guest

    Re: Need Advice on plan change rules

    Scott Stephenson wrote:
    > 7474748777747
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]
    >
    >>In article <[email protected]>,
    >> "Mike S" <[email protected]> wrote:
    >>
    >>
    >>>I had changed our plan in December 2002 to get new phones and more

    >
    > minutes
    >
    >>>with a 1 year agreement. I was very happy with the new phones and the
    >>>additional time. Last November 2003 we found that we were running over
    >>>minutes on our plan due to family illness. Me wife contacted C/S to

    >
    > upgrade.
    >
    >>>We went to 700 minutes from 500 minutes and added PCS 2 PCS for free .

    >
    > When
    >
    >>>my wife told me about it I called Sprint PCS to get the details on the

    >
    > plan.
    >
    >>>I was then told we were required to fulfill a 2 year agreement.

    >>
    >>Yup, we had osiris confess that thats not what the rules are but he
    >>always put people in new 2 year contracts anyway.
    >>
    >>Write to your State's Attorney general with a certified copy to SprintPCS
    >>in KC. A typical example of SprintPCS being customer unfriendly. And
    >>since the $300 is in dispute don't pay them.

    >
    >
    > Hmmmm- I don't see anything about any dollar amount in dispute- Ritalin
    > running low again?
    >
    > And before you have a hissy, if you are talking about the ETF, there is no
    > mention that the phones have been deactivated. You can't withhold payment
    > based on a charge that hasn't appeared on your bill- withholding $300 from a
    > bill that shows only correct charges will result in deactivation of the
    > phones and a slow pay notation on your account (not the best thing to have
    > at retention time). And Sprint will be well within their rights, the law
    > and the Service Agreement to do it.
    >
    > Gee Phil- I would have thought that your lawyer/son would have explained
    > that to you. Or is it a case of even he realizing what an absolute moron
    > you are, too?
    >
    >

    I suppose you know that Robert or???? well now go to google and do a search to
    see how many times you have called someone a moron.




  5. #5
    Scott Stephenson
    Guest

    Re: Need Advice on plan change rules


    "Jerry Springer" <[email protected]> wrote in message
    news:[email protected]

    > >
    > >

    > I suppose you know that Robert or???? well now go to google and do a

    search to
    > see how many times you have called someone a moron.
    >


    Too late- I beat him to it last week when he subjected me to his 'naughty
    word' count. I told him he forgot to count the "m" word. Kind of
    interesting- all of the occurrences happened to be in response to his posts.





  6. #6
    Robert M.
    Guest

    Re: Need Advice on plan change rules

    In article <[email protected]>,
    Jerry Springer <[email protected]> wrote:

    > I suppose you know that Robert or???? well now go to google and do a search
    > to
    > see how many times you have called someone a moron.


    Have fun, I can tell you the answer now. ZERO

    I just post back what people have said and let their own words prove
    their credibility.



  7. #7
    Enchanter999
    Guest

    Re: Need Advice on plan change rules

    "Jerry Springer"

    You want to see someone besides yourself that always calls people a moron
    (thereby showing their true character); do a search on
    [email protected]



  8. #8
    Robert M.
    Guest

    Re: Need Advice on plan change rules

    In article <[email protected]>,
    "Mike S" <[email protected]> wrote:

    > I had changed our plan in December 2002 to get new phones and more minutes
    > with a 1 year agreement. I was very happy with the new phones and the
    > additional time. Last November 2003 we found that we were running over
    > minutes on our plan due to family illness. Me wife contacted C/S to upgrade.
    > We went to 700 minutes from 500 minutes and added PCS 2 PCS for free . When
    > my wife told me about it I called Sprint PCS to get the details on the plan.
    > I was then told we were required to fulfill a 2 year agreement.


    THAT IS NOT TRUE. Call Executive Services to complain:

    817-215-3149 Jennifer Ferguson



  9. #9
    Scott Stephenson
    Guest

    Re: Need Advice on plan change rules


    "Enchanter999" <[email protected]> wrote in message
    news:[email protected]
    > "Jerry Springer"
    >
    > You want to see someone besides yourself that always calls people a moron
    > (thereby showing their true character); do a search on
    > <snip>


    Thanks, Phil- AOL told me the next time you did that to me, to let them
    know. Apparently, there's quite a file full of complaints, and they are
    very willing to listen to a longtime customer (1994). And, they seem to be
    willing to contact your ISP as well. Bob may not have had any luck, but
    I'll bet they carry a little more clout.

    I've also sent a copy of this and the last ten times you've done this (with
    headers) to Earthlink, along with my posts requesting that you stop.

    BTW- Jerry's comments were directed to me, not you. Learn how to follow a
    thread, you moron.





  10. #10
    Bob Smith
    Guest

    Re: Need Advice on plan change rules


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Enchanter999" <[email protected]> wrote in message
    > news:[email protected]
    > > "Jerry Springer"
    > >
    > > You want to see someone besides yourself that always calls people a

    moron
    > > (thereby showing their true character); do a search on
    > > <snip>

    >
    > Thanks, Phil- AOL told me the next time you did that to me, to let them
    > know. Apparently, there's quite a file full of complaints, and they are
    > very willing to listen to a longtime customer (1994). And, they seem to

    be
    > willing to contact your ISP as well. Bob may not have had any luck, but
    > I'll bet they carry a little more clout.
    >
    > I've also sent a copy of this and the last ten times you've done this

    (with
    > headers) to Earthlink, along with my posts requesting that you stop.
    >
    > BTW- Jerry's comments were directed to me, not you. Learn how to follow a
    > thread, you moron.


    Somehow, I missed ole Phillipe's prior post ... JFTR, that makes 64
    different known IDs he's used here to post ...

    Bob

    PS: Scott - I'm sending you the updated list, to include with the other
    materials to AOL.





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