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  1. #1
    Robert M.
    Guest
    In article <[email protected]>,
    [email protected] (TechGeek) wrote:

    > Sprint PCS "lost" your number.
    > How can they "lose" your number?
    > Your account could be closed, which would only happen after a set time
    > of non payment, or you canceled.



    I went to use my phone one day and it wouldn't make calls. It told me to
    call *2. I call *2 and they say "your number is deactivated". I ask
    why, they say "It shouldn't have been, you have a credit balance", I say
    "can we fix it?", they escalate to someone with authority to do it, and
    they come back "The system gives me an error message". 36 hours later at
    my behest Executive Services gets into the act, and unlike another
    SprintPCS employee who incorrectly says worst case they solve it in 72
    hours, a week later they hadn't. At that point SprintPCS gave up, gave
    me a new number, an apology and a $200 phone for free. A very nice Sanyo
    RL2500, which I like.

    This is a prima facia case of SprintPCS software being just plain bad.
    But we already know about problems with Convergys don't we?



    See More: Bad guesses by Tech Geek, and bad SprintPCS software




  2. #2
    Bob Smith
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > [email protected] (TechGeek) wrote:
    >
    > > Sprint PCS "lost" your number.
    > > How can they "lose" your number?
    > > Your account could be closed, which would only happen after a set time
    > > of non payment, or you canceled.

    >
    >
    > I went to use my phone one day and it wouldn't make calls. It told me to
    > call *2. I call *2 and they say "your number is deactivated". I ask
    > why, they say "It shouldn't have been, you have a credit balance", I say
    > "can we fix it?", they escalate to someone with authority to do it, and
    > they come back "The system gives me an error message". 36 hours later at
    > my behest Executive Services gets into the act, and unlike another
    > SprintPCS employee who incorrectly says worst case they solve it in 72
    > hours, a week later they hadn't. At that point SprintPCS gave up, gave
    > me a new number, an apology and a $200 phone for free. A very nice Sanyo
    > RL2500, which I like.
    >
    > This is a prima facia case of SprintPCS software being just plain bad.
    > But we already know about problems with Convergys don't we?


    Absolutely incredible to hear this story now, from the biggest SPCS
    complainer, when this allegedly took place a few months ago, per the prior
    post below (which is fully quoted).
    ----------------------------------------------------------------------------
    ----------------
    Path:
    newsspool2.news.pas.earthlink.net!stamper.news.pas.earthlink.net!newsread1.n
    ews.pas.earthlink.net.POSTED!d3ab3ce0!not-for-mail
    From: "Robert M." <[email protected]>
    Newsgroups: alt.cellular.sprintpcs
    Subject: Re: SPRINTPCS still losing money.
    Organization: One
    References: <[email protected]>
    <[email protected]>
    <[email protected]>
    <[email protected]>
    <[email protected]>
    <[email protected]>
    <[email protected]>
    User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
    Message-ID: <[email protected]>
    Lines: 9
    Date: Thu, 05 Feb 2004 00:22:31 GMT
    NNTP-Posting-Host: 66.32.50.24
    X-Complaints-To: [email protected]
    X-Trace: newsread1.news.pas.earthlink.net 1075940551 66.32.50.24 (Wed, 04
    Feb 2004 16:22:31 PST)
    NNTP-Posting-Date: Wed, 04 Feb 2004 16:22:31 PST
    Xref: news.earthlink.net alt.cellular.sprintpcs:225087
    X-Received-Date: Wed, 04 Feb 2004 16:22:34 PST
    (newsspool2.news.pas.earthlink.net)

    In article <[email protected]>,
    "Terry Knab" <[email protected]> wrote:

    > He can't pass the credit check at Verizon Wireless or T-Mobile. Enough
    > said.




    Such nonsense. Sprint PCS just gave me a RL2500 at no cost.
    ----------------------------------------------------------------------------
    ---------

    So Phillipe, are you telling us, it took 10 weeks to pass on your own
    problem here?

    Bob





  3. #3
    Donald O'hara
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    Very interesting.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Robert M." <[email protected]> wrote in message
    > news:[email protected]
    > > In article <[email protected]>,
    > > [email protected] (TechGeek) wrote:
    > >
    > > > Sprint PCS "lost" your number.
    > > > How can they "lose" your number?
    > > > Your account could be closed, which would only happen after a set time
    > > > of non payment, or you canceled.

    > >
    > >
    > > I went to use my phone one day and it wouldn't make calls. It told me to
    > > call *2. I call *2 and they say "your number is deactivated". I ask
    > > why, they say "It shouldn't have been, you have a credit balance", I say
    > > "can we fix it?", they escalate to someone with authority to do it, and
    > > they come back "The system gives me an error message". 36 hours later at
    > > my behest Executive Services gets into the act, and unlike another
    > > SprintPCS employee who incorrectly says worst case they solve it in 72
    > > hours, a week later they hadn't. At that point SprintPCS gave up, gave
    > > me a new number, an apology and a $200 phone for free. A very nice Sanyo
    > > RL2500, which I like.
    > >
    > > This is a prima facia case of SprintPCS software being just plain bad.
    > > But we already know about problems with Convergys don't we?

    >
    > Absolutely incredible to hear this story now, from the biggest SPCS
    > complainer, when this allegedly took place a few months ago, per the prior
    > post below (which is fully quoted).
    > --------------------------------------------------------------------------

    --
    > ----------------
    > Path:
    >

    newsspool2.news.pas.earthlink.net!stamper.news.pas.earthlink.net!newsread1.n
    > ews.pas.earthlink.net.POSTED!d3ab3ce0!not-for-mail
    > From: "Robert M." <[email protected]>
    > Newsgroups: alt.cellular.sprintpcs
    > Subject: Re: SPRINTPCS still losing money.
    > Organization: One
    > References: <[email protected]>
    > <[email protected]>
    > <[email protected]>
    > <[email protected]>
    > <[email protected]>
    > <[email protected]>
    > <[email protected]>
    > User-Agent: MT-NewsWatcher/3.3b1 (PPC Mac OS X)
    > Message-ID: <[email protected]>
    > Lines: 9
    > Date: Thu, 05 Feb 2004 00:22:31 GMT
    > NNTP-Posting-Host: 66.32.50.24
    > X-Complaints-To: [email protected]
    > X-Trace: newsread1.news.pas.earthlink.net 1075940551 66.32.50.24 (Wed, 04
    > Feb 2004 16:22:31 PST)
    > NNTP-Posting-Date: Wed, 04 Feb 2004 16:22:31 PST
    > Xref: news.earthlink.net alt.cellular.sprintpcs:225087
    > X-Received-Date: Wed, 04 Feb 2004 16:22:34 PST
    > (newsspool2.news.pas.earthlink.net)
    >
    > In article <[email protected]>,
    > "Terry Knab" <[email protected]> wrote:
    >
    > > He can't pass the credit check at Verizon Wireless or T-Mobile. Enough
    > > said.

    >
    >
    >
    > Such nonsense. Sprint PCS just gave me a RL2500 at no cost.
    > --------------------------------------------------------------------------

    --
    > ---------
    >
    > So Phillipe, are you telling us, it took 10 weeks to pass on your own
    > problem here?
    >
    > Bob
    >
    >






  4. #4
    O/Siris
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    In article <[email protected]>,=20
    [email protected] says...
    > This is a prima facia case of SprintPCS software being just plain bad.
    > But we already know about problems with Convergys don't we?
    >=20

    Speaking of bad guesses. Convergys only does our billing software.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  5. #5
    Robert M.
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > This is a prima facia case of SprintPCS software being just plain bad.
    > > But we already know about problems with Convergys don't we?
    > >

    > Speaking of bad guesses. Convergys only does our billing software.


    Well lets see. Because of improperly shifting my contract end date, I
    have in writing that I would not be charged an ETF. My account was so
    annotated, my phone number was deleted by bad Sprint software, they
    eventually gave me a new number when they couldn't figure out how to get
    it back; guess what, I was charged for two ETFs.

    BAD SOFTWARE

    Luckily Executive Services credited my account, with some extra credits
    along with the apology.



  6. #6
    Robert M.
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    Poor Bobbie Smith.

    And when I choose to detail what details is up to me, and hardly a cause
    for complaint on his part. Sorry he is obscessed with someone who knows
    how to get SprintPCS screwups corrected. He just refuses to admit
    SprintPCS is screwing up. Maybe he's too upset about not be able to fly
    Business Class, and get free drinks.

    He keeps asking why I would stay with SprintPCS. Well, Executive
    Services does (unlike *2 folks that **WILL** hangup on you after 6
    minutes) correct screwups, and do what is necessary to make things right.

    Too bad he tries so hard to keep Executive Services secret, and not
    admit that people should call there when *2 can't or won't help.

    EXECUTIVE SERVICES: 866-519-5698



  7. #7
    TechGeek
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    "Robert M." <[email protected]> wrote in message news:<[email protected]>...
    >.
    >
    > Well lets see. Because of improperly shifting my contract end date, I
    > have in writing that I would not be charged an ETF. My account was so
    > annotated, my phone number was deleted by bad Sprint software, they
    > eventually gave me a new number when they couldn't figure out how to get
    > it back; guess what, I was charged for two ETFs.
    >
    > BAD SOFTWARE
    >
    > Luckily Executive Services credited my account, with some extra credits
    > along with the apology.


    Like I said:

    > Sprint PCS "lost" your number.
    > How can they "lose" your number?
    > Your account could be closed, which would only happen after a set time
    > of non payment, or you canceled. Since you're bragging at the 'great
    > deals' you get, then we can assume this is not the case.
    > A port request came in. According to FCC regulations, once a port
    > request comes in, the company that it's being ported out of cannot
    > refuse it, they have to let it go, it's the receiving company's
    > responsibility.


    I have *never* seen or heard of a number "just disappearing". You're
    leaving out some huge important poiece of information, which you claim
    that is covered under your NDA with AT&T wireless's lawyers.

    Since it's being handled by AT&T wireless's lawyers, then that would
    make us believe that your number was ported to AT&T wireless, which
    SprintPCA and AT&T wireless would know that, but you aren't saying it.

    Honestly, if this did happen exactly as you say it, we all here know
    that you would have made a much larger stink in here than to just come
    back and say "Hey, they gave me 2 free RL2500s!".



  8. #8
    Bob Smith
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    <cross posted to alt.cellular.attws>

    "TechGeek" <[email protected]> wrote in message
    news:[email protected]
    > "Robert M." <[email protected]> wrote in message

    news:<[email protected]>...
    > >.
    > >
    > > Well lets see. Because of improperly shifting my contract end date, I
    > > have in writing that I would not be charged an ETF. My account was so
    > > annotated, my phone number was deleted by bad Sprint software, they
    > > eventually gave me a new number when they couldn't figure out how to get
    > > it back; guess what, I was charged for two ETFs.
    > >
    > > BAD SOFTWARE
    > >
    > > Luckily Executive Services credited my account, with some extra credits
    > > along with the apology.

    >
    > Like I said:
    >
    > > Sprint PCS "lost" your number.
    > > How can they "lose" your number?
    > > Your account could be closed, which would only happen after a set time
    > > of non payment, or you canceled. Since you're bragging at the 'great
    > > deals' you get, then we can assume this is not the case.
    > > A port request came in. According to FCC regulations, once a port
    > > request comes in, the company that it's being ported out of cannot
    > > refuse it, they have to let it go, it's the receiving company's
    > > responsibility.

    >
    > I have *never* seen or heard of a number "just disappearing". You're
    > leaving out some huge important poiece of information, which you claim
    > that is covered under your NDA with AT&T wireless's lawyers.
    >
    > Since it's being handled by AT&T wireless's lawyers, then that would
    > make us believe that your number was ported to AT&T wireless, which
    > SprintPCA and AT&T wireless would know that, but you aren't saying it.
    >
    > Honestly, if this did happen exactly as you say it, we all here know
    > that you would have made a much larger stink in here than to just come
    > back and say "Hey, they gave me 2 free RL2500s!".


    Again, I'm amazed beyond comprehension how Phillipe/Robert M. would take 10
    weeks to mention his problem with SPCS ... considering his hatred towards
    the service.

    Bob





  9. #9
    Cell merger
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    [email protected] says:

    > Again, I'm amazed


    Well isn't that special. We're amazed you couldn't get your usual Business
    Class Flight.



  10. #10
    Bob Smith
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software


    "Cell merger" <[email protected]> wrote in message
    news:[email protected]
    > [email protected] says:
    >
    > > Again, I'm amazed

    >
    > Well isn't that special. We're amazed you couldn't get your usual Business
    > Class Flight.


    As usual Phillipe, you can't keep the players straight. I never said I
    usually fly in business class.

    Bob





  11. #11
    TechGeek
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    [email protected] (Cell merger) wrote in message news:<[email protected]>...
    > [email protected] says:
    >
    > > Again, I'm amazed

    >
    > Well isn't that special. We're amazed you couldn't get your usual Business
    > Class Flight.


    Is this your new thing? Why does flying busniess class have to do with anything?



  12. #12
    TechGeek
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    [email protected] (Cell merger) wrote in message news:<[email protected]>...
    > [email protected] says:
    >
    > > Again, I'm amazed

    >
    > Well isn't that special. We're amazed you couldn't get your usual Business
    > Class Flight.


    Aren't you the one who complains about people insulting you when you
    post something they don't like. (Even though that is an awful attempt
    at insulting)

    I guess you have a 'Do as I say, don't do as I do" policy?

    They have a word for people like you, hypocrite.



  13. #13
    Robert M.
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    In article <[email protected]>,
    [email protected] (TechGeek) wrote:

    > [email protected] (Cell merger) wrote in message
    > news:<[email protected]>...
    > > [email protected] says:
    > >
    > > > Again, I'm amazed

    > >
    > > Well isn't that special. We're amazed you couldn't get your usual Business
    > > Class Flight.

    >
    > Aren't you the one who complains about people insulting you when you
    > post something they don't like. (Even though that is an awful attempt
    > at insulting)


    What obscene word did I use? What bad language did I use? What name did
    I call him?

    I'm amazed.



  14. #14
    Robert M.
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software

    In article <[email protected]>,
    [email protected] (TechGeek) wrote:

    > [email protected] (Cell merger) wrote in message
    > news:<[email protected]>...
    > > [email protected] says:
    > >
    > > > Again, I'm amazed

    > >
    > > Well isn't that special. We're amazed you couldn't get your usual Business
    > > Class Flight.

    >
    > Is this your new thing? Why does flying busniess class have to do with
    > anything?


    He's the one that first brought it up. I agree with you.



  15. #15
    Bob Smith
    Guest

    Re: Bad guesses by Tech Geek, and bad SprintPCS software


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > [email protected] (TechGeek) wrote:
    >
    > > [email protected] (Cell merger) wrote in message
    > > news:<[email protected]>...
    > > > [email protected] says:
    > > >
    > > > > Again, I'm amazed
    > > >
    > > > Well isn't that special. We're amazed you couldn't get your usual

    Business
    > > > Class Flight.

    > >
    > > Is this your new thing? Why does flying busniess class have to do with
    > > anything?

    >
    > He's the one that first brought it up. I agree with you.


    Who brought it up first Phillipe? I didn't ...

    Bob





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