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  1. #1
    Eric
    Guest
    Hello,

    My old Kyocera 2255 (which I just reactivated yesterday because I can't
    afford existing customer prices on phones) has developed a problem as of
    late. The screen will blank out periodicallyand I have to do a hard
    reset (i.e. take the battery off and replace) to get it to turn back on.

    Has anyone experienced this kind of problem before with this model of
    phone and what can I do about it?

    Eric




    See More: Help! Kyocera 2255 Screen Blanking out




  2. #2
    GREGORY MITCHELL
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    Eric wrote:
    > Hello,
    >
    > My old Kyocera 2255 (which I just reactivated yesterday because I can't
    > afford existing customer prices on phones) has developed a problem as of
    > late. The screen will blank out periodicallyand I have to do a hard
    > reset (i.e. take the battery off and replace) to get it to turn back on.
    >
    > Has anyone experienced this kind of problem before with this model of
    > phone and what can I do about it?
    >
    > Eric
    >


    thats typical for that model, except sprint denys that this is a known
    issue. i personally know about 5 people that had the same problem with
    that phone.
    i took mine to the store, along with a little bit of "research" that i
    did on the web about it, and they gave me a new samsung phone. that was
    over a year ago though.
    they'll probably try to "fix" it- and it will work, but only for about a
    week, so don't let them BS you.
    if you don't get anywhere with sprint, go to the hardware store and buy
    yourself a t6 driver. unscrew the two screws under the battery cover,
    take apart the phone- put it back together, and it will work for a
    while. (thats what the tech in the store will do and then tell you it's
    "fixed")
    -greg



  3. #3
    John Smith
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    To fix this, remove the screws and open the phone. Remove the LCD and on the
    back you will see a small grey rubber strip. Gently take this out and turn
    it around. Put the phone back together and problem fixed!
    I have done this numerous times to the Kyocera phones with repeated success.


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <TOWfc.8753$c%[email protected]>,
    > GREGORY MITCHELL <[email protected]> wrote:
    >
    > > Eric wrote:
    > > > Hello,
    > > >
    > > > My old Kyocera 2255 (which I just reactivated yesterday because I

    can't
    > > > afford existing customer prices on phones) has developed a problem as

    of
    > > > late. The screen will blank out periodicallyand I have to do a hard
    > > > reset (i.e. take the battery off and replace) to get it to turn back

    on.
    > > >
    > > > Has anyone experienced this kind of problem before with this model of
    > > > phone and what can I do about it?
    > > >
    > > > Eric
    > > >

    > >
    > > thats typical for that model, except sprint denys that this is a known
    > > issue. i personally know about 5 people that had the same problem with
    > > that phone.
    > > i took mine to the store, along with a little bit of "research" that i
    > > did on the web about it, and they gave me a new samsung phone. that was
    > > over a year ago though.
    > > they'll probably try to "fix" it- and it will work, but only for about a
    > > week, so don't let them BS you.
    > > if you don't get anywhere with sprint, go to the hardware store and buy
    > > yourself a t6 driver. unscrew the two screws under the battery cover,
    > > take apart the phone- put it back together, and it will work for a
    > > while. (thats what the tech in the store will do and then tell you it's
    > > "fixed")
    > > -greg

    >
    > Yup been reported here before:
    >
    > From: Steven J. Sobol ([email protected])
    > Subject: Re: Suggestions on a non-flip phone for Sprint?
    > Newsgroups: alt.cellular.sprintpcs
    > Date: 2003-06-17 09:17:16 PST
    >
    > From Steve Crow ([email protected]):
    > > Steven, I believe the 2345's are still "current" in Sprint's lineup, but

    I
    > > know at RS we've been out of stock on them for, oh, going on probably a
    > > month. FWIW, we're seeing the same display failures in the 2345 and 2325
    > > that we are still dealing with in the 2255's (bad solder connections on

    the
    > > LCD display).

    >
    > That sucks. We bought two 2255s. First one was our original phone from
    > Sprint PCS. The other we bought from Radio Shack for $30 because it
    > came with two batteries and $30 is cheaper than the regular price of
    > one battery. Turned out to be a good thing... we had the screen
    > problem with the first 2255, so we don't use it anymore.
    > Unfortunately, we are having some similar issues with this one.






  4. #4
    Robert M.
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    In article <TOWfc.8753$c%[email protected]>,
    GREGORY MITCHELL <[email protected]> wrote:

    > Eric wrote:
    > > Hello,
    > >
    > > My old Kyocera 2255 (which I just reactivated yesterday because I can't
    > > afford existing customer prices on phones) has developed a problem as of
    > > late. The screen will blank out periodicallyand I have to do a hard
    > > reset (i.e. take the battery off and replace) to get it to turn back on.
    > >
    > > Has anyone experienced this kind of problem before with this model of
    > > phone and what can I do about it?
    > >
    > > Eric
    > >

    >
    > thats typical for that model, except sprint denys that this is a known
    > issue. i personally know about 5 people that had the same problem with
    > that phone.
    > i took mine to the store, along with a little bit of "research" that i
    > did on the web about it, and they gave me a new samsung phone. that was
    > over a year ago though.
    > they'll probably try to "fix" it- and it will work, but only for about a
    > week, so don't let them BS you.
    > if you don't get anywhere with sprint, go to the hardware store and buy
    > yourself a t6 driver. unscrew the two screws under the battery cover,
    > take apart the phone- put it back together, and it will work for a
    > while. (thats what the tech in the store will do and then tell you it's
    > "fixed")
    > -greg


    Yup been reported here before:

    From: Steven J. Sobol ([email protected])
    Subject: Re: Suggestions on a non-flip phone for Sprint?
    Newsgroups: alt.cellular.sprintpcs
    Date: 2003-06-17 09:17:16 PST

    From Steve Crow ([email protected]):
    > Steven, I believe the 2345's are still "current" in Sprint's lineup, but I
    > know at RS we've been out of stock on them for, oh, going on probably a
    > month. FWIW, we're seeing the same display failures in the 2345 and 2325
    > that we are still dealing with in the 2255's (bad solder connections on the
    > LCD display).


    That sucks. We bought two 2255s. First one was our original phone from
    Sprint PCS. The other we bought from Radio Shack for $30 because it
    came with two batteries and $30 is cheaper than the regular price of
    one battery. Turned out to be a good thing... we had the screen
    problem with the first 2255, so we don't use it anymore.
    Unfortunately, we are having some similar issues with this one.



  5. #5
    Steven J Sobol
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    GREGORY MITCHELL <[email protected]> wrote:

    > thats typical for that model


    Absolutely is - we had problems with two 2255s (my wife now has a Hitachi
    P300).

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  6. #6
    Eric
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    (Steven=A0J=A0Sobol) wrote:
    <<The problem with a 2255 is that it's going to cost you money to
    repair, because I can pretty much guarantee that none of them are under
    warranty anymore...
    I agree with whoever it was (Gregory?) that said that you should talk to
    Sprint and push them to replace the phone anyhow, since it *is* a
    definite manufacturing defect. We should have with the first phone - we
    bought the second phone as a $30 refurb from Rat Shack, so it wasn't
    worth arguing about. >>

    My problem is that I just activated this phone a couple days ago because
    it was an older phone that my mother used... because I couldn't afford
    to get a new phone outright. I do have the Equiptment Replacement
    program on my account... Do you think Sprint will help me out if this is
    a "known issue"? What phones do they usually eplace an old 2255 with?

    Thanks,
    Eric




  7. #7
    Mike
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    Eric wrote:

    > My problem is that I just activated this phone a couple days ago because
    > it was an older phone that my mother used... because I couldn't afford
    > to get a new phone outright. I do have the Equiptment Replacement
    > program on my account... Do you think Sprint will help me out if this is
    > a "known issue"? What phones do they usually eplace an old 2255 with?
    >
    > Thanks,
    > Eric
    >


    I think there's a 21 day waiting period before making a claim.
    -mike




  8. #8
    Larry Thomas
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    [email protected] (Eric) wrote in message news:<[email protected]>...
    > Hello,
    >
    > My old Kyocera 2255 (which I just reactivated yesterday because I can't
    > afford existing customer prices on phones) has developed a problem as of
    > late. The screen will blank out periodicallyand I have to do a hard
    > reset (i.e. take the battery off and replace) to get it to turn back on.
    >
    > Has anyone experienced this kind of problem before with this model of
    > phone and what can I do about it?
    >
    > Eric



    I never had that problem with my Kyocera 2255 (which I thought was a
    great phone). Kyocera did release a software update that supposedly
    fixed the screen problem but it was also a physical problem with the
    phone.



  9. #9
    Eric
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    (Larry=A0Thomas) wrote:
    <<I never had that problem with my Kyocera 2255 (which I thought was a
    great phone). Kyocera did release a software update that supposedly
    fixed the screen problem but it was also a physical problem with the
    phone. >>

    I do think the 2255 is a great phone if not for this problem. How long
    did you have yours?

    Eric




  10. #10
    Steven J Sobol
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    Eric <[email protected]> wrote:

    > My problem is that I just activated this phone a couple days ago because
    > it was an older phone that my mother used... because I couldn't afford
    > to get a new phone outright. I do have the Equiptment Replacement
    > program on my account... Do you think Sprint will help me out if this is
    > a "known issue"? What phones do they usually eplace an old 2255 with?


    Probably a low-end phone; my guess these days would be a Nokia 3588i.

    If you have problems with the phone and can't get it replaced, let me know.

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  11. #11
    Lou
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    On Fri, 16 Apr 2004 14:51:15 -0500, GREGORY MITCHELL
    <[email protected]> wrote:

    >Eric wrote:
    >> Hello,
    >>
    >> My old Kyocera 2255 (which I just reactivated yesterday because I can't
    >> afford existing customer prices on phones) has developed a problem as of
    >> late. The screen will blank out periodicallyand I have to do a hard
    >> reset (i.e. take the battery off and replace) to get it to turn back on.
    >>
    >> Has anyone experienced this kind of problem before with this model of
    >> phone and what can I do about it?
    >>
    >> Eric
    >>

    >
    >thats typical for that model, except sprint denys that this is a known
    >issue. i personally know about 5 people that had the same problem with
    >that phone.
    >i took mine to the store, along with a little bit of "research" that i
    >did on the web about it, and they gave me a new samsung phone. that was
    >over a year ago though.
    >they'll probably try to "fix" it- and it will work, but only for about a
    >week, so don't let them BS you.
    >if you don't get anywhere with sprint, go to the hardware store and buy
    >yourself a t6 driver. unscrew the two screws under the battery cover,
    >take apart the phone- put it back together, and it will work for a
    >while. (thats what the tech in the store will do and then tell you it's
    >"fixed")
    >-greg


    That's not the experience I had with a bad 2255. I took it to the
    Sprint store. The tech took one look at it and said "You need a new
    phone. Your phone is defective". They overnighted me a new (refurb)
    one. No charge.



  12. #12
    Larry Thomas
    Guest

    Re: Help! Kyocera 2255 Screen Blanking out

    [email protected] (Eric) wrote in message news:<[email protected]>...
    > (Larry Thomas) wrote:
    > <<I never had that problem with my Kyocera 2255 (which I thought was a
    > great phone). Kyocera did release a software update that supposedly
    > fixed the screen problem but it was also a physical problem with the
    > phone. >>
    >
    > I do think the 2255 is a great phone if not for this problem. How long
    > did you have yours?
    >
    > Eric



    I had mine for about 15 months. I even had a Yahoo group for this phone:

    http://groups.yahoo.com/group/Sprintusers/



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