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  1. #16
    O/Siris
    Guest

    Re: Placing an order online

    In article <[email protected]>,=20
    [email protected] says...
    > O/Sirus may be looking at a list created (by a person in KC) and
    > pushed out once or twice a day by our logistics department. I don't
    > think he has access to the actual inventory program (access is limited
    > since a few years ago it was a program also used to manage the store's
    > inventory at the 'back door' level).
    >=20


    Exactly. Call center reps don't have direct access to inventory. =20
    It's actually just an Excel spreadsheet updated daily.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



    See More: Placing an order online




  2. #17
    Robert M.
    Guest

    Re: Placing an order online

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] says...
    > > O/Sirus may be looking at a list created (by a person in KC) and
    > > pushed out once or twice a day by our logistics department. I don't
    > > think he has access to the actual inventory program (access is limited
    > > since a few years ago it was a program also used to manage the store's
    > > inventory at the 'back door' level).
    > >

    >
    > Exactly. Call center reps don't have direct access to inventory.
    > It's actually just an Excel spreadsheet updated daily.


    Another example of whats wrong with SprintPCS. Call Center reps have
    access to too much personal information on your account, but not current
    information of phones in the warehouse.

    A day old spreadsheet of information is 20 year old technology. Most
    companies selling things have REAL TIME availability information, so you
    don't order something the company is in no position to deliver, and you
    get a BACKORDER SLIP.

    If someone orders a Sanyo VM4500 and then finds out its backordered days
    later, they might get upset. But we know folks get upset at SprintPCS.
    SprintPCS looses 2.9% of its customers EVERY month.



  3. #18
    O/Siris
    Guest

    Re: Placing an order online

    In article <rmarkoff-E47A43.04310730042004
    @news04.east.earthlink.net>, [email protected] says...
    > Another example of whats wrong with SprintPCS. Call Center reps have=20
    > access to too much personal information on your account, but not current=

    =20
    > information of phones in the warehouse.
    >=20


    Why do we need it?

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  4. #19
    O/Siris
    Guest

    Re: Placing an order online

    In article <rmarkoff-E47A43.04310730042004
    @news04.east.earthlink.net>, [email protected] says...
    > If someone orders a Sanyo VM4500 and then finds out its backordered days=

    =20
    > later, they might get upset. But we know folks get upset at SprintPCS.=20
    > SprintPCS looses 2.9% of its customers EVERY month.
    >=20


    We're not the primary, or even the secondary, channel for getting a=20
    phone, Phill. First, stores. Second, Telesales. One might even=20
    consider each retail outlet to be a channel of its own.

    This is a non-issue.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  5. #20
    Robert M.
    Guest

    Re: Placing an order online

    In article <[email protected]>,
    O/Siris <[email protected]întpcs.com> wrote:

    > In article <rmarkoff-E47A43.04310730042004
    > @news04.east.earthlink.net>, [email protected] says...
    > > If someone orders a Sanyo VM4500 and then finds out its backordered days
    > > later, they might get upset. But we know folks get upset at SprintPCS.
    > > SprintPCS looses 2.9% of its customers EVERY month.
    > >

    >
    > We're not the primary, or even the secondary, channel for getting a
    > phone, Phill. First, stores. Second, Telesales. One might even
    > consider each retail outlet to be a channel of its own.
    >
    > This is a non-issue.


    Having 20 year old technology so you can't tell what's in stock is a
    non-issue ? This is a perfect example of being a blind sprint apologist.

    But then you're the one that thought the increase in CHURN was no big
    deal.



  6. #21
    Robert M.
    Guest

    Re: Placing an order online

    In article <[email protected]>,
    O/Siris <[email protected]întpcs.com> wrote:

    > In article <rmarkoff-E47A43.04310730042004
    > @news04.east.earthlink.net>, [email protected] says...
    > > Another example of whats wrong with SprintPCS. Call Center reps have
    > > access to too much personal information on your account, but not current
    > > information of phones in the warehouse.
    > >

    >
    > Why do we need it?


    As I already posted (so you know the answer)

    A day old spreadsheet of information is 20 year old technology. Most
    companies selling things have REAL TIME availability information, so you
    don't order something the company is in no position to deliver, and you
    get a BACKORDER SLIP.

    If someone orders a Sanyo VM4500 and then finds out its backordered days
    later, they might get upset. But we know folks get upset at SprintPCS.
    SprintPCS looses 2.9% of its customers EVERY month.



  7. #22
    O/Siris
    Guest

    Re: Placing an order online

    In article <rmarkoff-3BDECB.12032630042004
    @news06.east.earthlink.net>, [email protected] says...
    > Having 20 year old technology so you can't tell what's in stock is a=20
    > non-issue ?
    >=20


    If inventory isn't part of our job, yes. It's a non-issue.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  8. #23
    Robert M.
    Guest

    Re: Placing an order online

    In article <[email protected]>,
    O/Siris <[email protected]> wrote:

    > In article <rmarkoff-3BDECB.12032630042004
    > @news06.east.earthlink.net>, [email protected] says...
    > > Having 20 year old technology so you can't tell what's in stock is a
    > > non-issue ?
    > >

    >
    > If inventory isn't part of our job, yes. It's a non-issue.


    Only because you say that to apologize for SprintPCS.


    Having 20 year old technology so you can't tell what's in stock is a
    non-issue ? This is a perfect example of being a blind sprint apologist.

    But then you're the one that thought the increase in CHURN was no big
    deal.



  9. #24
    O/Siris
    Guest

    Re: Placing an order online

    In article <rmarkoff-6FBDD1.15234230042004
    @news06.east.earthlink.net>, [email protected] says...
    > As I already posted (so you know the answer)
    >=20
    > A day old spreadsheet of information is 20 year old technology.
    >=20


    I didn't dispute the age, Phillie. You're diverting. Again.

    I asked you why we need real-time access to inventory levels.

    We refer customers to stores for device issues, and send devices only=20
    as a last resort. I've sent perhaps 3 devices, total, in the last=20
    month.

    So, again, so what if it's 20-year-old technology? Why do we need=20
    more?

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  10. #25
    O/Siris
    Guest

    Re: Placing an order online

    In article <rmarkoff-6FBDD1.15234230042004
    @news06.east.earthlink.net>, [email protected] says...
    > But we know folks get upset at SprintPCS.=20
    > SprintPCS looses 2.9% of its customers EVERY month.
    >=20


    That's pretty typical of the kind of half-truth that infests your=20
    posts, Phillie.

    Did you know that some SPCS customers have car accidents, or grow=20
    old, and die? Some move to areas we don't cover, or even leave the=20
    country. And then there are more and more employers providing=20
    handsets to employees.

    All of them count against churn. None of them have any reason to be=20
    "upset" at Sprint PCS.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



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