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  1. #1
    Brian Gordon
    Guest
    I called Sprint (*2) and was told my phone needed an update, please hold on.
    It completed normally, so I called in from my wife's identical phone and, as
    has happened in the past, got no such message. I talked to a tech and was told
    it was a PRL update, and they eventually flagged her phone for it, so when I
    called back, it was caught and updated. Apparently, when it updates one phone
    out of a set (shared minutes), it just forgets about the other(s) :-( PITA.

    --
    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+
    | Brian Gordon -->[email protected]<-- brian.gordon at cox.net |
    + Bass: Greater Phoenix Chapter "Pride of Phoenix" SPEBSQSA Chorus +
    -+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-



    See More: PRC update only on 1 of 2 phones




  2. #2
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (Brian Gordon) wrote:

    > I called Sprint (*2) and was told my phone needed an update, please hold on.
    > It completed normally, so I called in from my wife's identical phone and, as
    > has happened in the past, got no such message. I talked to a tech and was
    > told
    > it was a PRL update, and they eventually flagged her phone for it, so when I
    > called back, it was caught and updated. Apparently, when it updates one
    > phone
    > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.


    Since Convergys software is billing only, which defective software is
    doing that?



  3. #3
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (Brian Gordon) wrote:

    > I called Sprint (*2) and was told my phone needed an update, please hold on.
    > It completed normally, so I called in from my wife's identical phone and, as
    > has happened in the past, got no such message. I talked to a tech and was
    > told
    > it was a PRL update, and they eventually flagged her phone for it, so when I
    > called back, it was caught and updated. Apparently, when it updates one
    > phone
    > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.


    Since Convergys software is billing only, which defective software is
    doing that?



  4. #4
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (Brian Gordon) wrote:

    > I called Sprint (*2) and was told my phone needed an update, please hold on.
    > It completed normally, so I called in from my wife's identical phone and, as
    > has happened in the past, got no such message. I talked to a tech and was
    > told
    > it was a PRL update, and they eventually flagged her phone for it, so when I
    > called back, it was caught and updated. Apparently, when it updates one
    > phone
    > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.


    Since Convergys software is billing only, which defective software is
    doing that?



  5. #5
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (Brian Gordon) wrote:

    > I called Sprint (*2) and was told my phone needed an update, please hold on.
    > It completed normally, so I called in from my wife's identical phone and, as
    > has happened in the past, got no such message. I talked to a tech and was
    > told
    > it was a PRL update, and they eventually flagged her phone for it, so when I
    > called back, it was caught and updated. Apparently, when it updates one
    > phone
    > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.


    Since Convergys software is billing only, which defective software is
    doing that?



  6. #6
    TechGeek
    Guest

    Re: PRC update only on 1 of 2 phones

    "Robert M." <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (Brian Gordon) wrote:
    >
    > > I called Sprint (*2) and was told my phone needed an update, please hold on.
    > > It completed normally, so I called in from my wife's identical phone and, as
    > > has happened in the past, got no such message. I talked to a tech and was
    > > told
    > > it was a PRL update, and they eventually flagged her phone for it, so when I
    > > called back, it was caught and updated. Apparently, when it updates one
    > > phone
    > > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.

    >
    > Since Convergys software is billing only, which defective software is
    > doing that?


    OK, what if he spoke to someone earlier who flagged it and not his
    wife's? There's only been one instance where they pushed out a PRL
    over the whole system, and that was years ago. It hasn't happened
    recently.

    Someone flagged his phone for the update, wether it was someone in a
    call center, someone in a retail store, or someone going by a list of
    ESNs.

    The software didn't do anything automatic until SOMEONE flagged the
    account.

    Don't be so quick to make accusations.



  7. #7
    TechGeek
    Guest

    Re: PRC update only on 1 of 2 phones

    "Robert M." <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (Brian Gordon) wrote:
    >
    > > I called Sprint (*2) and was told my phone needed an update, please hold on.
    > > It completed normally, so I called in from my wife's identical phone and, as
    > > has happened in the past, got no such message. I talked to a tech and was
    > > told
    > > it was a PRL update, and they eventually flagged her phone for it, so when I
    > > called back, it was caught and updated. Apparently, when it updates one
    > > phone
    > > out of a set (shared minutes), it just forgets about the other(s) :-( PITA.

    >
    > Since Convergys software is billing only, which defective software is
    > doing that?


    Also, what if hers already got the update in a previous call?



  8. #8
    Chris Russell
    Guest

    Re: PRC update only on 1 of 2 phones

    My phone always gets the automatic PRL update probably because I have a F &
    C America plan. A friend with only a F & C plan always has to call in and
    have the phone flagged.

    Chris

    "Brian Gordon" <[email protected]> wrote in message
    news:[email protected]...
    > I called Sprint (*2) and was told my phone needed an update, please hold

    on.
    > It completed normally, so I called in from my wife's identical phone and,

    as
    > has happened in the past, got no such message. I talked to a tech and was

    told
    > it was a PRL update, and they eventually flagged her phone for it, so when

    I
    > called back, it was caught and updated. Apparently, when it updates one

    phone
    > out of a set (shared minutes), it just forgets about the other(s) :-(

    PITA.
    >
    > --
    >

    +-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-
    +-+
    > | Brian Gordon -->[email protected]<-- brian.gordon at

    cox.net |
    > + Bass: Greater Phoenix Chapter "Pride of Phoenix" SPEBSQSA Chorus

    +
    > -+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+-+

    -+-+-





  9. #9
    Chris Russell
    Guest

    Re: PRC update only on 1 of 2 phones

    I know that since I got a F & C America plan, new PRL's (3) have
    automatically downloaded when calling *2 (on a 3588i).

    Chris

    "TechGeek" <[email protected]> wrote in message
    news:[email protected]...
    > "Robert M." <[email protected]> wrote in message

    news:<[email protected]>...
    > > In article <[email protected]>,
    > > [email protected] (Brian Gordon) wrote:
    > >
    > > > I called Sprint (*2) and was told my phone needed an update, please

    hold on.
    > > > It completed normally, so I called in from my wife's identical phone

    and, as
    > > > has happened in the past, got no such message. I talked to a tech and

    was
    > > > told
    > > > it was a PRL update, and they eventually flagged her phone for it, so

    when I
    > > > called back, it was caught and updated. Apparently, when it updates

    one
    > > > phone
    > > > out of a set (shared minutes), it just forgets about the other(s)

    :-( PITA.
    > >
    > > Since Convergys software is billing only, which defective software is
    > > doing that?

    >
    > OK, what if he spoke to someone earlier who flagged it and not his
    > wife's? There's only been one instance where they pushed out a PRL
    > over the whole system, and that was years ago. It hasn't happened
    > recently.
    >
    > Someone flagged his phone for the update, wether it was someone in a
    > call center, someone in a retail store, or someone going by a list of
    > ESNs.
    >
    > The software didn't do anything automatic until SOMEONE flagged the
    > account.
    >
    > Don't be so quick to make accusations.






  10. #10
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (TechGeek) wrote:

    > "Robert M." <[email protected]> wrote in message
    > news:<[email protected]>...
    > > In article <[email protected]>,
    > > [email protected] (Brian Gordon) wrote:
    > >
    > > > I called Sprint (*2) and was told my phone needed an update, please hold
    > > > on.
    > > > It completed normally, so I called in from my wife's identical phone and,
    > > > as
    > > > has happened in the past, got no such message. I talked to a tech and
    > > > was
    > > > told
    > > > it was a PRL update, and they eventually flagged her phone for it, so
    > > > when I
    > > > called back, it was caught and updated. Apparently, when it updates one
    > > > phone
    > > > out of a set (shared minutes), it just forgets about the other(s) :-(
    > > > PITA.

    > >
    > > Since Convergys software is billing only, which defective software is
    > > doing that?

    >
    > Also, what if hers already got the update in a previous call?


    What if Convergys software worked?



  11. #11
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (TechGeek) wrote:

    > OK, what if he spoke to someone earlier who flagged it and not his
    > wife's?


    Thats not what he said.



  12. #12
    TechGeek
    Guest

    Re: PRC update only on 1 of 2 phones

    "Robert M." <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (TechGeek) wrote:
    >
    > > OK, what if he spoke to someone earlier who flagged it and not his
    > > wife's?

    >
    > Thats not what he said.


    No, he just said he called and it updated, no information about what
    happened previously, no information about the version he had before or
    after.

    Quit being so quick to jump to accusations.



  13. #13
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    [email protected] (TechGeek) wrote:

    > "Robert M." <[email protected]> wrote in message
    > news:<[email protected]>...
    > > In article <[email protected]>,
    > > [email protected] (TechGeek) wrote:
    > >
    > > > OK, what if he spoke to someone earlier who flagged it and not his
    > > > wife's?

    > >
    > > Thats not what he said.

    >
    > No, he just said he called and it updated, no information about what
    > happened previously, no information about the version he had before or
    > after.
    >
    > Quit being so quick to jump to accusations


    Quit being so quick to make excuses for SprintPCS.

    He said one phone offered him an update automatically, one didnt.



  14. #14
    Robert M.
    Guest

    Re: PRC update only on 1 of 2 phones

    In article <[email protected]>,
    "Chris Russell" <[email protected]> wrote:

    > My phone always gets the automatic PRL update probably because I have a F &
    > C America plan. A friend with only a F & C plan always has to call in and
    > have the phone flagged.


    Could be a factor in many cases.



  15. #15
    TechGeek
    Guest

    Re: PRC update only on 1 of 2 phones

    "Robert M." <[email protected]> wrote in message news:<[email protected]>...
    > In article <[email protected]>,
    > [email protected] (TechGeek) wrote:
    >
    > > "Robert M." <[email protected]> wrote in message
    > > news:<[email protected]>...
    > > > In article <[email protected]>,
    > > > [email protected] (TechGeek) wrote:
    > > >
    > > > > OK, what if he spoke to someone earlier who flagged it and not his
    > > > > wife's?
    > > >
    > > > Thats not what he said.

    > >
    > > No, he just said he called and it updated, no information about what
    > > happened previously, no information about the version he had before or
    > > after.
    > >
    > > Quit being so quick to jump to accusations

    >
    > Quit being so quick to make excuses for SprintPCS.
    >
    > He said one phone offered him an update automatically, one didnt.


    And you blamed the billing software for it, when the billing software
    doesn't automaticly push that out, SOMEONE (you know, a person) has to
    flag the account for it. if someone flagged ONE phone but not the
    other, then that would happen, and if her's already got the update,
    then just his would have updated, not hers.

    Sounds like the system was working fine to me.



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