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  1. #16
    Mike
    Guest

    Re: o/siris confessed

    Robert M. wrote:

    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    >
    >>>SprintPCS and its high churn rate
    >>>SprintPCS failing to release WLNP comparitive numbers
    >>>SprintPCS now refusing to release $$ cost of new customer acquisition.

    >>
    >>Not going to comment on these - not an investor, and therefore I
    >>personally don't care. I could see that an investor would care, however.

    >
    >
    > Thank you. I rest my case


    What was your case again?
    -mike




    See More: o/siris confessed




  2. #17
    Robert M.
    Guest

    Re: o/siris confessed

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > Robert M. wrote:
    >
    > > In article <[email protected]>,
    > > Mike <[email protected]> wrote:
    > >
    > >
    > >>>SprintPCS secret warranty support (ie. A500, Samsung 8500)
    > >>
    > >>I don't see what's so bad about Sprint replacing a handset they can't
    > >>fix, even if their only obligation is to fix the handset. I don't see
    > >>what's wrong with them giving a new handset of a different make or model
    > >>to a consumer because replacing with the same make or model isn't
    > >>bringing resolution.

    > >
    > >
    > > Thats not the issue, but you know that. The issue is phones that should
    > > be recalled aren't.

    >
    > I'm not certain that your issue is more "the issue" than mine. What is
    > the standard for determining the need to recall a mobile phone?


    If it can't do analog calling, but is sold as being able to, then if one
    has an emergency inand needs to use Analog, tragic things could happen.

    That is the exact issue with the Samsung 8500



  3. #18
    Robert M.
    Guest

    Re: o/siris confessed

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > Robert M. wrote:
    > > In article <[email protected]>,
    > > Mike <[email protected]> wrote:
    > >
    > >
    > >>>SprintPCS secret Retention deals
    > >>
    > >>They're not secret. They're also not advertised

    > >
    > >
    > > Duhh. Then they are secret.

    >
    > "Advertised" is not the opposite of "secret."


    But unadvertised is the same as secret for most SprintPCS customers.



  4. #19
    Mike
    Guest

    Re: o/siris confessed

    Robert M. wrote:

    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    >
    >>Robert M. wrote:
    >>
    >>
    >>>Total nonsense. I post supporting information. URLs, prior Google posts.
    >>>
    >>>It's just the blind Sprint apologists who get bent out of shape my
    >>>telling
    >>>
    >>>SprintPCS' worst rated customer Service

    >>
    >>My personal experience has been good

    >
    >
    > I'm very happy for you, but one experience does not explain well over 1
    > million folks leaving SprintPCS in the last quarter.


    Well, you're changing the subject here, but okay. Now that I know that 1
    million folks left SprintPCS in the last quarter, I should immediately
    <blank>.

    Fill in the blank.
    -mike




  5. #20
    Eric
    Guest

    Re: o/siris confessed

    [email protected] (Mike) wrote:
    <<Keep in mind that this newsgroup is occupied almost exclusively by
    Sprint subscribers. Not simple subscribers, mind you, but SprintPCS
    nerds. >>

    Hey, who do you think you are calling me a nerd?! I haven't been called
    a nerd since... Sunday when I was price matching Best Buy/Circuit City
    ads from the morning paper. LOL

    Sorry, just LOL anytime I see the word "nerd". It has to be the
    funniest one-word insult of the 80s.

    Eric




  6. #21
    Eric
    Guest

    Re: o/siris confessed

    [email protected] (Robert=A0M.) wrote:
    <<I'm very happy for you, but one experience does not explain well over
    1 million folks leaving SprintPCS in the last quarter. >>

    No, but it does support the theory that not *everyone* has horrible
    customer service experiences like you would like to believe. As with
    any company, the ones who have had a negative experience are much more
    vocal than the ones who have not, and you never acknowledge the
    possibility that many folks do not have the same problems with Sprint
    that you do.

    And, if Sprint PCS were to improve its Customer Service rating as you
    have said you'd like to see... why constantly shoot down people who post
    positive things?

    Eric




  7. #22
    Mike
    Guest

    Re: o/siris confessed

    Robert M. wrote:

    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    >
    >>Robert M. wrote:
    >>
    >>>In article <[email protected]>,
    >>> Mike <[email protected]> wrote:
    >>>
    >>>
    >>>
    >>>>>SprintPCS secret Retention deals
    >>>>
    >>>>They're not secret. They're also not advertised
    >>>
    >>>
    >>>Duhh. Then they are secret.

    >>
    >>"Advertised" is not the opposite of "secret."

    >
    >
    > But unadvertised is the same as secret for most SprintPCS customers.


    So, what should those that read your posts do, now that they know that
    Sprint PCS has non-secret retention deals? Should we leave Sprint
    because they're so sinister for having these non-secret deals? Granted,
    it's good to know that savings are available, but your posts make these
    deals sound like some shady dealings by an underhanded wireless
    provider. I sure think you have a cause, because each time you mention
    these things, you write them as if they're important, but I just can't
    understand what the big deal is.
    -mike




  8. #23
    Mike
    Guest

    Re: o/siris confessed

    Eric wrote:

    > [email protected] (Mike) wrote:
    > <<Keep in mind that this newsgroup is occupied almost exclusively by
    > Sprint subscribers. Not simple subscribers, mind you, but SprintPCS
    > nerds. >>
    >
    > Hey, who do you think you are calling me a nerd?! I haven't been called
    > a nerd since... Sunday when I was price matching Best Buy/Circuit City
    > ads from the morning paper. LOL
    >
    > Sorry, just LOL anytime I see the word "nerd". It has to be the
    > funniest one-word insult of the 80s.
    >
    > Eric
    >


    HaHa! (snort)

    (Pushes glasses up)
    -mike




  9. #24
    Mike
    Guest

    Re: o/siris confessed

    Robert M. wrote:

    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    >
    >>Robert M. wrote:
    >>
    >>
    >>>In article <[email protected]>,
    >>> Mike <[email protected]> wrote:
    >>>
    >>>
    >>>
    >>>>>SprintPCS secret warranty support (ie. A500, Samsung 8500)
    >>>>
    >>>>I don't see what's so bad about Sprint replacing a handset they can't
    >>>>fix, even if their only obligation is to fix the handset. I don't see
    >>>>what's wrong with them giving a new handset of a different make or model
    >>>>to a consumer because replacing with the same make or model isn't
    >>>>bringing resolution.
    >>>
    >>>
    >>>Thats not the issue, but you know that. The issue is phones that should
    >>>be recalled aren't.

    >>
    >>I'm not certain that your issue is more "the issue" than mine. What is
    >>the standard for determining the need to recall a mobile phone?

    >
    >
    > If it can't do analog calling, but is sold as being able to, then if one
    > has an emergency inand needs to use Analog, tragic things could happen.
    >
    > That is the exact issue with the Samsung 8500


    What is the standard for determining the need to recall a mobile phone?
    -mike




  10. #25
    Bob Smith
    Guest

    Re: o/siris confessed


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    > > > SprintPCS secret Retention deals

    > >
    > > They're not secret. They're also not advertised

    >
    > Duhh. Then they are secret.


    They are not secret. The information is not readily made available by the
    company, as not everyone can qualify for them, whether it be the length of
    time with SPCS, the size of their account, their payment history, or the age
    of their phones.

    Bob





  11. #26
    Bob Smith
    Guest

    Re: o/siris confessed


    "Robert M." <[email protected]> wrote in message
    news:[email protected]...
    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    > > > SprintPCS and its high churn rate
    > > > SprintPCS failing to release WLNP comparitive numbers
    > > > SprintPCS now refusing to release $$ cost of new customer acquisition.

    > >
    > > Not going to comment on these - not an investor, and therefore I
    > > personally don't care. I could see that an investor would care, however.

    >
    > Thank you. I rest my case


    You rest your case? WTF is that suppose to mean?

    Bob





  12. #27
    Lawrence Glasser
    Guest

    Re: o/siris confessed

    Mike wrote:
    >
    > Eric wrote:
    >
    > > [email protected] (Mike) wrote:
    > > <<Keep in mind that this newsgroup is occupied almost exclusively by
    > > Sprint subscribers. Not simple subscribers, mind you, but SprintPCS
    > > nerds. >>
    > >
    > > Hey, who do you think you are calling me a nerd?! I haven't been called
    > > a nerd since... Sunday when I was price matching Best Buy/Circuit City
    > > ads from the morning paper. LOL
    > >
    > > Sorry, just LOL anytime I see the word "nerd". It has to be the
    > > funniest one-word insult of the 80s.
    > >
    > > Eric
    > >

    >
    > HaHa! (snort)
    >
    > (Pushes glasses up)


    Not just "glasses," but glasses with white tape holding the bridge together! <g>

    Larry



  13. #28
    Mike
    Guest

    Re: o/siris confessed

    Robert M. wrote:

    > In article <[email protected]>,
    > Mike <[email protected]> wrote:
    >
    >
    >>What should I and the rest of the newsgroup do about it?

    >
    >
    >
    > Not asking you to do anything. "O" asked me to prove he had said he was
    > wrong about giving 2 year contracts to everyone, and I posted the proof.


    Okay. I won't do anything about a person who provides this newsgroup
    with tons of information about SprintPCS and their policies and has a
    record of readily admitting to his mistakes.

    "Embarassment to SprintPCS" is a little insulting though. I mean, I know
    Rob has a life beyond Sprint, but he probably takes pride in his work. I
    also know you mean it in jest, but some people might get a little ruffled.

    -mike




  14. #29
    Robert M.
    Guest

    Re: o/siris confessed

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > Granted,
    > it's good to know that savings are available


    Well thank you. You just validated my posting the Retention FAQ, which I
    shall continue to do.



  15. #30
    Robert M.
    Guest

    Re: o/siris confessed

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > Robert M. wrote:
    >
    > > In article <[email protected]>,
    > > Mike <[email protected]> wrote:
    > >
    > >
    > >>Robert M. wrote:
    > >>
    > >>
    > >>>In article <[email protected]>,
    > >>> Mike <[email protected]> wrote:
    > >>>
    > >>>
    > >>>
    > >>>>>SprintPCS secret warranty support (ie. A500, Samsung 8500)
    > >>>>
    > >>>>I don't see what's so bad about Sprint replacing a handset they can't
    > >>>>fix, even if their only obligation is to fix the handset. I don't see
    > >>>>what's wrong with them giving a new handset of a different make or model
    > >>>>to a consumer because replacing with the same make or model isn't
    > >>>>bringing resolution.
    > >>>
    > >>>
    > >>>Thats not the issue, but you know that. The issue is phones that should
    > >>>be recalled aren't.
    > >>
    > >>I'm not certain that your issue is more "the issue" than mine. What is
    > >>the standard for determining the need to recall a mobile phone?

    > >
    > >
    > > If it can't do analog calling, but is sold as being able to, then if one
    > > has an emergency inand needs to use Analog, tragic things could happen.
    > >
    > > That is the exact issue with the Samsung 8500

    >
    > What is the standard for determining the need to recall a mobile phone?


    Apparently by SprintPCS, never do it.



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