Does SPCS charge for *2 activation?

"Chris Warner" <[email protected]> wrote in message
news:YUykc.4538$0H1.457123@attbi_s54...
> I have been a Sprint customer for 6 or 7 years and have never been charged
> an activation fee.

Nor have I, and that's going back to 1998 when SPCS wasn't charging to
activate phones, save for adding my daughter's phone to our account 3 years
ago.

Bob

---

› See More: Does SPCS charge for *2 activation?

As usual the one and only moron is wrong. The only activation fee I ever
paid was back in 1998 ($12?). Re-activating my phone after being lost for 4
days-no fee. Activating my latest phone-no fee. Buying a friend a new
phone (her 2nd)-no fee for her. Look up the true definition of may. It
means they have the discretion to charge it or not. I have a hunch Philly
that you have had to pay a fee each time for obvious reasons.

Chris

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Chris Russell" <[email protected]> wrote:
>
> > If you were a current customer when you activated on *2, there should be
no
> > charge.
> >
> > Chris
>
> Nice try, thats not true. Any new phone for a non business customer is
> likely to get charged.
>
> Or do you have a new URL to prove different.
>
>
> Currently on the web site it says:
>
> Phone Activation Fee. You may be required to pay a non-refundable phone
> activation fee when you activate a new Number, have us switch a Number
> to a different phone, have your current Number changed, we activate a
> different phone on your existing account or your Service Plan says so.
>
>
> http://www.sprintpcs.com/common/popu...Privacy.html#8

Bob Smith <[email protected]> wrote:

> Then SPCS has modified it. In checking the following site -
> http://activate.sprintpcs.com/explore/OLAHome.jsp , there is no mention of
> activation fees. I called the number listed - 888-715-4588, and asked to
> speak to a customer rep. Tracey comes on, and I asked her if SPCS is
> charging activation fees for current customers, when switching to a new
> phone (keeping the same phone number). There is no activation fee, whether
> you have a personal or business account.

We did not get charged activation when switching to the phone we bought on
eBay a couple months ago.

It's not the first time I've switched Sprint PCS phones, and I've never
been charged activation fees. In fact, I've never heard of any carrier charging
activation fees for existing customers just for switching phones. Certainly,
none of the carriers I've used do.

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

Robert M. <[email protected]> wrote:

>> If you would just be objective for a moment.....i meant that when i sold
>> phones for Sprint....which is my personal experience, that there were not
>> charging activation fees for existing customers. I'm not disputing anyone's
>> experiences in that regard. Just try to be an objective individual, will
>> you.
>
> Fine but thats a step back from your original statement. Thank you.

And if I am not mistaken, Mike works for an indirect dealer, and the rules
might be different for them.

--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003

Steven J Sobol wrote:

> And if I am not mistaken, Mike works for an indirect dealer, and the rules
> might be different for them.

Don't know if the rules are different. It was kinda random during that
time - which made it a little harder for me to sell phone upgrades. I
was a bit newer on the job then too. I had just started, now I manage
a store with the same company. That means I take a little less guff on
the phone now, and I'm more careful in my language to make sure I ask
for exactly the right thing. If someone asked for a fee today from one
of my customers, I'd either argue the point or call right back. I've
also found a better activation hotline, geared to indirect retailers.

Quite a bit has changed.

On the other hand, an ESN swap is an ESN swap. I have to think it was a
quota thing back then. With WLNP on the horizon, every time I called, it
was hard to get off the phone without being pushed for a contract
extension. It was almost so bad that one couldn't make a payment over
the phone without a renewal. These days, they'll even do a plan change
in the right circumstances without a renewal.
-mike

Robert M. wrote:

>
> I love it when the Sprint supporters can't agree.
>
> Davy says it never happens.
>
> Mike said it happened from Sept to November at least.

Just as an aside, I'm not a Sprint supporter.

I have days when they make me very angry.

I've had their service for a few years, and I've sold their service for
a number of months at my current job, with it as a distant sideline
(meaning I sold it perhaps four times in three years) at another job.
I'm not certain, but I think I activated initially in 1997, long before
I worked anywhere that sold cell phones. I don't have a dealer plan on
my account, and I don't have a special hotline for customer service. I
had a short stint on Verizon in perhaps 2001 and I hated it. I shopped
T-Mobile, AT&T, Cingular and Verizon last fall, and chose to keep
Sprint. I decided to keep the Sprint because I still liked the deals
they had. I even got a Go Phone because it represented a better deal
when I wanted a temporary line in a different area code. Even the
Siemens A56i, a $69.99 prepaid phone, bested my Sprint A620's SMS
performance, and when I switched to using a T68i, I became even more
frustrated with my A620's sms performance. With MO-SMS on my 8200, I'm
about as happy as I can get with my personal customer experience. The Go
Phone is canceled (AT&T customer service really wasn't that bad.) and
I'm back to Sprint-only.

I'm not against going in for retention deals, and I don't think Sprint
is the best option for everyone.

"Mike" <[email protected]> wrote in message
news:[email protected]...
> Steven J Sobol wrote:
>
> > And if I am not mistaken, Mike works for an indirect dealer, and the
rules
> > might be different for them.
>
> Don't know if the rules are different. It was kinda random during that
> time - which made it a little harder for me to sell phone upgrades. I
> was a bit newer on the job then too. I had just started, now I manage
> a store with the same company. That means I take a little less guff on
> the phone now, and I'm more careful in my language to make sure I ask
> for exactly the right thing. If someone asked for a fee today from one
> of my customers, I'd either argue the point or call right back. I've
> also found a better activation hotline, geared to indirect retailers.
>
> Quite a bit has changed.
>
> On the other hand, an ESN swap is an ESN swap. I have to think it was a
> quota thing back then. With WLNP on the horizon, every time I called, it
> was hard to get off the phone without being pushed for a contract
> extension. It was almost so bad that one couldn't make a payment over
> the phone without a renewal. These days, they'll even do a plan change
> in the right circumstances without a renewal.
> -mike
>

You're right about the WLNP scenario. I noticed that as it drew nearer there
was this insistent urge to get a contract renewal everytime one called in
for any reason. I had a way of dealing with them in that regard and
sometimes it took some raised voices.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "DavyDE" <[email protected]> wrote:
>
> >
> > "Robert M." <[email protected]> wrote in message
> > news:[email protected]...
> > > In article <[email protected]>,
> > > Mike <[email protected]> wrote:
> > >
> > > > DavyDE wrote:
> > > > > "Nebby0007" <[email protected]> wrote in message
> > > > > news:[email protected]...
> > > > >
> > > > >>>There is no activation fee, whether
> > > > >>>you have a personal or business account.
> > > > >>
> > > > >>Well thats brand new then, but very welcome.
> > > > >
> > > > >
> > > > > This is not brand new to me. It has always been the case to my
> > knowledge,
> > > > > even when i used to sell Sprint phones. i.e, existing customers
under
> > > > > contract changing out phones (esn swap) were not accessed
activation
> > fees.
> > > > >
> > > > >
> > > >
> > > > Between September and November I had a few customers hit with this
when
> > > > buying upgrade handsets from me.
> > >
> > >
> > > I love it when the Sprint supporters can't agree.
> > >
> > > Davy says it never happens.
> > >
> > > Mike said it happened from Sept to November at least.
> >
> > If you would just be objective for a moment.....i meant that when i sold
> > phones for Sprint....which is my personal experience, that there were
not
> > charging activation fees for existing customers. I'm not disputing
anyone's
> > experiences in that regard. Just try to be an objective individual, will
> > you.
>
> Fine but thats a step back from your original statement. Thank you.

My statement stands. It's plausible that in some channels, fees were
accessed as a norm, but i always insisted on confirming that my customers
weren't being charged one. I don't know what leverage or clout i had but it
seemed to work. One just had to be firm and insistent.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "DavyDE" <[email protected]> wrote:
>
> > > Did they get the activation charges credited off their accounts?
> > >
> > > Bob
> > >
> > >
> >
> > Most of the customers who came back to me when they got their bill got
> > credited back by Sprint. I usually made sure that i kept on top of it.
>
> Only most? What position are you with SprintPCS that you can help some,
> and not others? Whats wrong with a consistant policy??

I have no position with Sprint. I sold Sprint phones (retailer). ''Most''
refers to the customers who noticed the charges and came back to have it
resolved. ''All'' had the charges credited.