ATTWS phone number list?

Lists like this should be compiled for the other carriers also.

http://www.sprintpcsinfo.com
has a SprintPCS list.


In article <iBxmc.43750$I%1.2836129@attbi_s51>,
"danska" <[email protected]> wrote:

> "Paul Schreiber" <[email protected]> wrote in message
> news:[email protected]...
> > Someone posted a list of phone numbers here:
> > http://www.neisz.com/attws/index.cfm
> >
> > However the page is now 404.
> >
> > anyone save a copy?
> >
> >
> > Paul
>
> Enjoy!
>
> Necessary Numbers
> Who?: Number: Purpose:
> Terms & Conditions (800) 217-1624 transfer the customer here at
> end of sale
> Manual Review (888) 784-4275 Vision / Lightbridge order credit
> worthiness evaluation
> Us ! (800) 342-3212
> ext: xxxx geez!! if you don't know by now!...
> Secondary Sales Support (800) 866-1514 Less than 30 days,
> business, personal, and web order support.
> Vision TDMA Order help (877) 882-6046 for help & information when
> placing Vision TDMA orders
> Vision GSM Order help (877) 877-6420 for help & information when
> placing Vision GSM orders
> Data Support (GPRS) (800) 552-3373 Data Support - Black Berry,
> Palm, etc.
> GSM Help Desk (800) 450 2005 3G Trouble Ticket Escalation Help
> GSM Service Department (866) 772-5413 Help for GSM equipment &
> services.
> Customer Care
> 2G (TDMA) (800) 888-7600 OK to give to Customers
> Customer Care
> 3G (GSM) (888) 799-1305 OK to give to Customers
> Customer Care
> Enterprise (800) 999 5445 Big Business Customer care - try to get
> Janice Folb
> @ ext 00653 - excellent service.
> Customer Care
> GSM (866) 293-4634 OK to give to Customers
> Customer Care
> Pocket Net (888) 844-9136 Pocket Net Support
> Customer Care
> CC Recheck (866) 522-8484 Recheck Credit Card
> Customer Care
> Telecorp (877) 217-8125 Telecorp Customer Care - also (800)
> 234-5448
> Customer Care - Spanish (877) 758-4839 for Spanish Speaking
> Customers
> Customer Care: Prepaid (800) 361-1265 Help for Prepaid phone
> Customers
> Insurance -
> Lock Line Insurance (800) 288 4678 ATTWS insurance plans for lost,
> damaged, or stolen phone coverage. ($1.99 for electrical or mechanical -
> $3.99 for $35 deductible on stolen, lost or damaged. - $4.99 for both of the
> above)
> Customer Care
> TDMA (Back Door) (800) 542-3843 Do NOT give to Customers
> Customer Care -
> National Service
> Transfer Team (888) 668-3297 "Customer-on-the-move" for Customers
> moving from one area code to another, or state to state.
> Customer Care - Motorola (800) 331-6456 Motorola Customer Care for
> MPX 200 smart phone.
> Customer Care - Treo 600 (877) 426-3777 Handspring Technical
> support for the Treo 600
> Customer Care: Wi Fi (866) 896-9434 WiFi - wireless networking
> 802.11 - support
> VBS Care (800) 999-5445 VBS Care
> Fraud (800) 221-7377 To report suspected fraud
> Mis-Directed Care Call:
> ATT Residential L.D. (800) 222-0300 ATT Residential L.D.
> Mis-Directed Care Call:
> PrePaid to Post Paid (866) 269-6980 PrePaid to Post Paid
> Mis-Directed Care Call:
> Post Paid to PrePaid (800) 361-1265 Post Paid to PrePaid
> Mis-Directed Care Call:
> Website Orders (800) 423-9672 ATT Internet Orders (800) 423-9672
> Mis-Directed Care Call:
> AT&T Wireless
> Online Order Inquiries (866) 391- 0749 AT&T Wireless Online Order
> Inquiries (this is the number on the website)
> Mis-Directed Care Call:
> Mobile Assist (866) 227-1869
> (866-CAR-1TOW) ATTWS Vehicle Mobile Assist number to call from land
> line. Usually access through #TOW on the cell phone.
> Mis-Directed Care Call:
> AT&T Broadband (888) 824-8101 Broadband Internet access via
> landline
> Mis-Directed Admin Call:
> Legal Department (800) 635 6840
> option 1 If any law enforcement official calls in and needs our Legal
> Dept., Court Ordered Subpoena, or Search Warrants. Fax is: (800) 938-4715.
> Or by mail to: Custodian of Records, AT&T Wireless Services, PO Box
> 24679,West Palm Beach FL 33416.
> LNP - PAG (800) 243-6530 Porting Administration Group
> LNP -
> Specialty
> Representative Line (800) 838-9761 During a COAM, if the customer
> wants to wait for the 3 hours for the port to complete, before they pull
> their SIM chip out of their existing phone and install the ATT SIM.
> LNP -
> Vision Callback Team
> for order failure (877) 882-6046 Determine the status of the order
> using VISION, or to see if the activation is complete using AXYS or Siebel.
> If VISION notes show the order failed due to an issue with the customer
> information (ie: invalid address, declined credit card, missing customer
> information). The caller should be transferred to the VISION callback team.
> VISION callback hours Monday - Saturday 6:00 A.M. to 11:00 P.M. (central)
> Sunday 11:00 A.M. to 9:00 P.M. (central)
> LNP -
> Vision Callback Team
> for order failure (877) 882-6046 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. Begin by checking the
> status of the order in VISION. If the order is not complete due to customer
> information (ie: invalid address, declined credit card, missing customer
> information). The caller should be transferred to the VISION callback team.
> LNP -
> DMDR-LNP team
> for porting failures (800) 838-9761 Determine the status of the
> order using VISION, or to see if the activation is complete using AXYS or
> Siebel.If the VISION notes show that there is a problem with the number
> porting or shows as "complete" in VISION but not activated in AXYS or Siebel
> (ie: VISION notes shows the one-time charge and the order as "complete" but
> the caller cannot receive inbound calls). Any order that shows as "complete"
> but the customer cannot receive inbound calls is a sign of porting failure.
> The caller should be transferred to the DMDR-LNP team. DMDR-LNP team hours
> Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday 10:00
> A.M. to 9:00 P.M. (central).
> LNP -
> DMDR-LNP team
> for porting failures (800) 838-9761 If a customer who activated
> using LNP cannot receive inbound calls there is a chance that there is a
> porting issue. To determine how to assist the caller, do the following.
> Begin by placing the customer on hold and dialing the MIN/MSISDN of the
> wireless phone to see if the call can be received. If the call is received
> by the customers' wireless phone, assist the caller by familiarizing them
> with the phone and make sure that the ring tone is set. If the call does not
> go through the wireless phone the porting of the number is either in
> progress or failed. Transfer the caller to the DMDR-LNP team. DMDR-LNP team
> hours Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday
> 10:00 A.M. to 9:00 P.M. (central)
> LNP -
> DMDR-LNP team (800) 838-9761 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. If the VISION order is
> 'complete' but there is not an account in AXYS or Siebel, transfer the
> caller to the DMDR-LNP team at 800-838-9761.
> LNP -
> TDMA DMDR-SSG team (800) 866-1514 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. If the VISION TDMA
> order is 'complete' and there is an account in AXYS or Siebel, transfer the
> caller to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M.
> to 12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
> LNP -
> GSM DMDR-SSG team (800) 868-8415 Customer is not able to place or
> receive any calls: Customer should be able to place calls immediately and
> may have to wait a few hours after number port initiation to receive inbound
> calls. If a caller cannot place or receive calls there could be a number of
> issues. Proceed with the below guidelines to assist. If the VISION GSM order
> is 'complete' and there is an account in AXYS or Siebel, transfer the caller
> to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M. to
> 12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
> NBO (800) 388-3235 National Business Ordering Center - for
> decisioning manual review credit applications when a FAN account is
> involved. Use menu choices for TDMA or GSM
> NBO Business Accounts (888) 444-4410 Foundation Accounts
> New Account Services
> (NAS) (888) 288-4202 (prompts both TDMA & GSM)
> New Account Services
> (NAS) (backdoor) (888) 784-4275 NAS New Account Services (backdoor)
> Vision Sales Support (800) 215-1736 Vision Sales Support
> Vision TDMA Sales Support (800) 868-3975 first 30 days
> Vision GSM Sales Support (877) 400-1080 (option 4) / first 30 days
> Migrations (866) 626-9620 for existing Customers wanting to
> change/upgrade plans or equipment
> Prepaid Migrations (866) 269-6980 for existing Prepaid phone
> Customers wanting to change/upgrade plans or equipment
> Accounts Receivable (800) 544-3859 for Customers with problems on
> their bill. (Receivables Management)
> Change Financial
> Responsibility (800) 298-2158 for Customers wanting to change the
> "bill to" part of their agreements
> Distribution (800) 462-0275 ?
> Telecorp (Memphis Center) (877) 427-4000 ? also (800)566-8482
> Accessories Sales Center (888) 933-1212 Sales Accessories center
> Federal Express (800) 463-3339 Federal Express
> ATTWS Corp Head Quarters (425) 580-6000 16221 NE 72nd Way
> World Connect (916) 843-4685 free service - Customer must already
> have International Roaming service.
> AT&T International (800) 335-4685 AT&T International (800)
> 335-4685
> International Roaming
> Validate (800) 455 1503 To validate an account for International
> Calling

---

› See More: ATTWS phone number list?

In article <[email protected]>,=20
[email protected] says...
>=20
> http://www.sprintpcsinfo.com
> has a SprintPCS list.
>=20
>=20

Way to go, Rich, not answering the question asked.

I haven't seen one for ATTWS.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

> I haven't seen one for ATTWS.

It was there May 6 in alt.cellular.attws. You changing jobs and need the AT&T
list??



Necessary Numbers
Who?: Number: Purpose:
Terms & Conditions (800) 217-1624 transfer the customer here at
end of sale
Manual Review (888) 784-4275 Vision / Lightbridge order credit
worthiness evaluation
Us ! (800) 342-3212
ext: xxxx geez!! if you don't know by now!...
Secondary Sales Support (800) 866-1514 Less than 30 days,
business, personal, and web order support.
Vision TDMA Order help (877) 882-6046 for help & information when
placing Vision TDMA orders
Vision GSM Order help (877) 877-6420 for help & information when
placing Vision GSM orders
Data Support (GPRS) (800) 552-3373 Data Support - Black Berry,
Palm, etc.
GSM Help Desk (800) 450 2005 3G Trouble Ticket Escalation Help
GSM Service Department (866) 772-5413 Help for GSM equipment &
services.
Customer Care
2G (TDMA) (800) 888-7600 OK to give to Customers
Customer Care
3G (GSM) (888) 799-1305 OK to give to Customers
Customer Care
Enterprise (800) 999 5445 Big Business Customer care - try to get
Janice Folb
@ ext 00653 - excellent service.
Customer Care
GSM (866) 293-4634 OK to give to Customers
Customer Care
Pocket Net (888) 844-9136 Pocket Net Support
Customer Care
CC Recheck (866) 522-8484 Recheck Credit Card
Customer Care
Telecorp (877) 217-8125 Telecorp Customer Care - also (800)
234-5448
Customer Care - Spanish (877) 758-4839 for Spanish Speaking
Customers
Customer Care: Prepaid (800) 361-1265 Help for Prepaid phone
Customers
Insurance -
Lock Line Insurance (800) 288 4678 ATTWS insurance plans for lost,
damaged, or stolen phone coverage. ($1.99 for electrical or mechanical -
$3.99 for $35 deductible on stolen, lost or damaged. - $4.99 for both of the
above)
Customer Care
TDMA (Back Door) (800) 542-3843 Do NOT give to Customers
Customer Care -
National Service
Transfer Team (888) 668-3297 "Customer-on-the-move" for Customers
moving from one area code to another, or state to state.
Customer Care - Motorola (800) 331-6456 Motorola Customer Care for
MPX 200 smart phone.
Customer Care - Treo 600 (877) 426-3777 Handspring Technical
support for the Treo 600
Customer Care: Wi Fi (866) 896-9434 WiFi - wireless networking
802.11 - support
VBS Care (800) 999-5445 VBS Care
Fraud (800) 221-7377 To report suspected fraud
Mis-Directed Care Call:
ATT Residential L.D. (800) 222-0300 ATT Residential L.D.
Mis-Directed Care Call:
PrePaid to Post Paid (866) 269-6980 PrePaid to Post Paid
Mis-Directed Care Call:
Post Paid to PrePaid (800) 361-1265 Post Paid to PrePaid
Mis-Directed Care Call:
Website Orders (800) 423-9672 ATT Internet Orders (800) 423-9672
Mis-Directed Care Call:
AT&T Wireless
Online Order Inquiries (866) 391- 0749 AT&T Wireless Online Order
Inquiries (this is the number on the website)
Mis-Directed Care Call:
Mobile Assist (866) 227-1869
(866-CAR-1TOW) ATTWS Vehicle Mobile Assist number to call from land
line. Usually access through #TOW on the cell phone.
Mis-Directed Care Call:
AT&T Broadband (888) 824-8101 Broadband Internet access via
landline
Mis-Directed Admin Call:
Legal Department (800) 635 6840
option 1 If any law enforcement official calls in and needs our Legal
Dept., Court Ordered Subpoena, or Search Warrants. Fax is: (800) 938-4715.
Or by mail to: Custodian of Records, AT&T Wireless Services, PO Box
24679,West Palm Beach FL 33416.
LNP - PAG (800) 243-6530 Porting Administration Group
LNP -
Specialty
Representative Line (800) 838-9761 During a COAM, if the customer
wants to wait for the 3 hours for the port to complete, before they pull
their SIM chip out of their existing phone and install the ATT SIM.
LNP -
Vision Callback Team
for order failure (877) 882-6046 Determine the status of the order
using VISION, or to see if the activation is complete using AXYS or Siebel.
If VISION notes show the order failed due to an issue with the customer
information (ie: invalid address, declined credit card, missing customer
information). The caller should be transferred to the VISION callback team.
VISION callback hours Monday - Saturday 6:00 A.M. to 11:00 P.M. (central)
Sunday 11:00 A.M. to 9:00 P.M. (central)
LNP -
Vision Callback Team
for order failure (877) 882-6046 Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. Begin by checking the
status of the order in VISION. If the order is not complete due to customer
information (ie: invalid address, declined credit card, missing customer
information). The caller should be transferred to the VISION callback team.
LNP -
DMDR-LNP team
for porting failures (800) 838-9761 Determine the status of the
order using VISION, or to see if the activation is complete using AXYS or
Siebel.If the VISION notes show that there is a problem with the number
porting or shows as "complete" in VISION but not activated in AXYS or Siebel
(ie: VISION notes shows the one-time charge and the order as "complete" but
the caller cannot receive inbound calls). Any order that shows as "complete"
but the customer cannot receive inbound calls is a sign of porting failure.
The caller should be transferred to the DMDR-LNP team. DMDR-LNP team hours
Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday 10:00
A.M. to 9:00 P.M. (central).
LNP -
DMDR-LNP team
for porting failures (800) 838-9761 If a customer who activated
using LNP cannot receive inbound calls there is a chance that there is a
porting issue. To determine how to assist the caller, do the following.
Begin by placing the customer on hold and dialing the MIN/MSISDN of the
wireless phone to see if the call can be received. If the call is received
by the customers' wireless phone, assist the caller by familiarizing them
with the phone and make sure that the ring tone is set. If the call does not
go through the wireless phone the porting of the number is either in
progress or failed. Transfer the caller to the DMDR-LNP team. DMDR-LNP team
hours Monday - Friday 7:00 A.M. to 11:00 P.M. (central) Saturday - Sunday
10:00 A.M. to 9:00 P.M. (central)
LNP -
DMDR-LNP team (800) 838-9761 Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. If the VISION order is
'complete' but there is not an account in AXYS or Siebel, transfer the
caller to the DMDR-LNP team at 800-838-9761.
LNP -
TDMA DMDR-SSG team (800) 866-1514 Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. If the VISION TDMA
order is 'complete' and there is an account in AXYS or Siebel, transfer the
caller to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M.
to 12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
LNP -
GSM DMDR-SSG team (800) 868-8415 Customer is not able to place or
receive any calls: Customer should be able to place calls immediately and
may have to wait a few hours after number port initiation to receive inbound
calls. If a caller cannot place or receive calls there could be a number of
issues. Proceed with the below guidelines to assist. If the VISION GSM order
is 'complete' and there is an account in AXYS or Siebel, transfer the caller
to the DMDR-SSG team. DMDR-SSG team hours Monday - Saturday 6:00 A.M. to
12:00 P.M. (central) Sunday 10:00 A.M. to 8:00 P.M. (central)
NBO (800) 388-3235 National Business Ordering Center - for
decisioning manual review credit applications when a FAN account is
involved. Use menu choices for TDMA or GSM
NBO Business Accounts (888) 444-4410 Foundation Accounts
New Account Services
(NAS) (888) 288-4202 (prompts both TDMA & GSM)
New Account Services
(NAS) (backdoor) (888) 784-4275 NAS New Account Services (backdoor)
Vision Sales Support (800) 215-1736 Vision Sales Support
Vision TDMA Sales Support (800) 868-3975 first 30 days
Vision GSM Sales Support (877) 400-1080 (option 4) / first 30 days
Migrations (866) 626-9620 for existing Customers wanting to
change/upgrade plans or equipment
Prepaid Migrations (866) 269-6980 for existing Prepaid phone
Customers wanting to change/upgrade plans or equipment
Accounts Receivable (800) 544-3859 for Customers with problems on
their bill. (Receivables Management)
Change Financial
Responsibility (800) 298-2158 for Customers wanting to change the
"bill to" part of their agreements
Distribution (800) 462-0275 ?
Telecorp (Memphis Center) (877) 427-4000 ? also (800)566-8482
Accessories Sales Center (888) 933-1212 Sales Accessories center
Federal Express (800) 463-3339 Federal Express
ATTWS Corp Head Quarters (425) 580-6000 16221 NE 72nd Way
World Connect (916) 843-4685 free service - Customer must already
have International Roaming service.
AT&T International (800) 335-4685 AT&T International (800)
335-4685
International Roaming
Validate (800) 455 1503 To validate an account for International
Calling

In article <[email protected]>, nebby00007
@aol.com says...
>=20
> It was there May 6 in alt.cellular.attws. You changing jobs and need the =
AT&T
> list??
>=20

Read the thread title, idiot. I realize rational thought is an alien=20
concept to you, but try it. Just once.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

[email protected] spewed

> Read the thread title, idiot.

The disgrace of SprintPCS, always with insults. You asked for the list, I
provided it. So in this case you can apologize.

In article <[email protected]>, nebby00007
@aol.com says...
>=20
> The disgrace of SprintPCS, always with insults. You asked for the list, I
> provided it. So in this case you can apologize.
>=20

I did not, liar. I pointed out, correctly, that your post, to which=20
I replied, was off-topic.

No apology is either offered *or* warranted.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them

> I did not, liar.


The disgrace of SprintPCS failing to admit he was wrong, and giving out an
unwarranted insult instead.

In article <[email protected]>, nebby00007
@aol.com says...
> The disgrace of SprintPCS failing to admit he was wrong,
>=20

How could I be wrong in saying I hadn't seen a list?

Are you really that desperate to be stupid that you'll invent=20
something to totally out of phase with reality?

The OP asked about ATTWS phone numbers, you posted a link to SPCS=20
numbers. You were off-topic and devoid of help. I couldn't help the=20
OP, but I did 50% better than you did and at least answered the=20
question.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them