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- 05-08-2004, 04:23 PM #16Steven J SobolGuest
Re: Add a phone deception
David May <[email protected]> wrote:
> It is deceptive when the web site states clearly that you can add up to 5
> phones
You yourself said that they said that it's based on credit. Someone else
has posted some helpful advice, and I'll emphasize that when asking someone
to borrow money or extend credit, if you have no credit, it's no better than
having bad credit (sometimes).
> company to sign with. It is fradulent to tell me that I can add additional
> phones at any time when I agree to the contract but then refuse to let me
> when I call to add the phone. I now must purchase a new plan to add another
> phone
Bull****.
If they turned you down for credit reasons, why would they set up
another separate line instead? They're still extending more credit to you,
whether via add-a-phone or doing a separate line.
--
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› See More: Add a phone deception
- 05-08-2004, 04:29 PM #17Guest
Re: Add a phone deception
On Sat, 8 May 2004 14:42:40 -0400, "David May"
<[email protected]> wrote:
>Watch out when buying into a shared plan with Sprint PCS. They will allow
>you to add phones based on your "credit" and advertise up to 5 phones but
>when you later go to add phones you will find that your credit was only
>approved up to the number that you originally purchased, even if you have an
>excellent credit rating. You are never told this on the front end. The
>customer service people have no way to change this and they will not allow
>you to add a phone. This is just another example of the fraud and deception
>that these cell phone companies place on their victims....the customer.
Didn't have any problems like this. My credit isn't perfect but
it's pretty good. Sounds like trolling to me...
- 05-08-2004, 04:52 PM #18Bobby BGuest
Re: Add a phone deception
In article <[email protected]>,
"Joe Gill" <joegill@[email protected]> wrote:
>
> "David May" <[email protected]> wrote in message
> news:[email protected]...
> > Well I do have and excellent credit rating with a 6 digit income. I have a
> > net worth in excess of 7 digits. I have minimal debt. No late payments.
> > What more do they want our of a customer???
> >
> Credit and scores are a funny thing....
>
> Some things to keep in mind....
>
> 1) A six-digit income,. 7-digit net worth, minimal debt and NO recent CREDIT
> HISTORY, can get you a bad score!
>
> 2) A recent credit extension elsewhere can deny this credit extension!
>
> 3) If you are trying to do this in the first few months,, there may be a
> problem....
>
> 4) One of the BIGGEST factors that could impact you, I believe is LATE
> PAYMENT, even if a couple days late!
>
> Suggested course of action...
> 1) Pull a credit report (ideally all 3) with scores.. See if there is ANY
> basis in fact for the denial of credit extension...
> >> Sprint may actually have done you a big favor and caused your to find
> a trashed credit history due to credit bureau screw-up, cross-linked files,
> etc.
>
> 2) If the fact are good...
> Call Sprint on non-Monday and in US, Eastern daytime working hours, and
> talk to customer service. Explain that your were denied add-a-phone, due to
> purported credit problems, and you want to straighten it out.!
>
> (An alternative, but not all will do this. is this. If you are in a Sprint
> Corporate store area, stop in and talk with one of the managers or assistant
> managers, armed with your facts. At least in my area, now, most are customer
> friendly and willing to go to bat!)
>
> You will hear a lot out BS, negative and trash talk in this group!
> I can only speak from experience......
> I have had off/on problems with Sprint over the last 4-5 years I have had
> them... but SPRINT has made good.
> In fact in the last 5 months, SPRINT has done me very well on a couple
> issues going above and beyond the contractual agreement and in one case
> without me even asking or suggesting!.
> I all cases.I approached the situation rationally and calmly, but like with
> the persistence of something stuck with Superglue!
Good post, Pointing out that the OP may be entirely innocent, and yes,
persistence is necessary sometimes.
- 05-08-2004, 05:17 PM #19Thomas T. VeldhouseGuest
Re: Add a phone deception
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David May <[email protected]> wrote:
> It is deceptive when the web site states clearly that you can add up to 5
> phones and this is also stated when you are making your decision about which
> company to sign with. It is fradulent to tell me that I can add additional
> phones at any time when I agree to the contract but then refuse to let me
> when I call to add the phone. I now must purchase a new plan to add another
> phone and Srint will not let me out of my existing contract without a
> penalty. Visit the Better Business Bureau website and you will see that one
> of the biggest complaints is about the deceptive contracts used by the
> cellular phone companies. It's not just me complaining
>
Did you miss, "up to"? Also, it is clearly based upon credit. Your
credit is clearly NOT good enough to maintain the number of phones that
you like. A six figure income, like the one you so proudly announce, is
nothing if you have high debt and/or a poor payment history. Buying a
new house and a new car can drop that FICO score like a rock (accounts
near 100% balance is a bad thing for the FICO ... they like few accounts
nowhere near limit).
I can guarrentee you that they are within legal bound and following
ethical and fair business practices on this. Certainly they are no
different than any other business in the industry. Hell, Verizon likely
would have demanded a massive deposit from you (perhaps as high as $1000
per line). Accept responsability rather than lay blame and you WILL get
further in life and you definitely will be happier.
- --
Thomas T. Veldhouse
Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
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- 05-08-2004, 05:19 PM #20Thomas T. VeldhouseGuest
Re: Add a phone deception
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Bobby A <[email protected]> wrote:
>
> It's a shame some of other posters want to apologize for SprintPCS by
> making you the issue.
So, what are you saying Phillip? Do you HONESTLY believe that Sprint
PCS is wrong here? What do you think any other business does? And to
use a litmus test, what do you think Verizon Wireless would do here?
- --
Thomas T. Veldhouse
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- 05-08-2004, 05:33 PM #21EricGuest
Re: Add a phone deception
(David=A0May) wrote:
<<It is deceptive when the web site states clearly that you can add up
to 5 phones and this is also stated when you are making your decision
about which company to sign with. It is fradulent to tell me that I can
add additional phones at any time when I agree to the contract but then
refuse to let me when I call to add the phone.>>
The website says "up to 5" phones, based on credit approval. I don't
know how Sprint rates credit, but I only know one other person
(personally) who was approved for more than three lines during initial
signup. The way they advertise on their site is somewhat misleading,
but so is most advertising... look how many carriers offer "free"
phones, but they don't tell you that its "free" after a mail-in rebate.
This has been a common advertising practice for years (known as "reading
the fine print"), although it still doesn't make it right.
In my case, I started out on Clear Pay because I was working my way out
of some bad credit history. But about six months after I originally
signed with Sprint, I called and asked if I could have my credit
re-evaluated. I was then approved to add two additional lines on my
account and the Clear Pay removed. You *can* request to get your credit
re-evaluated... but you may have to call Executive Services to do so.
But be warned, I believe that if you re limited to one credit check per
6 months... at least there was some kind of holding period before you
were able to request again.
<< I now must purchase a new plan to add another phone and Srint will
not let me out of my existing contract without a penalty. >>
If you are trying to open another account with Sprint, I am unsure you
can do so. I tried at one point, but all they did was add a second line
on my account (each line with its own minute plan, not shared or
add-a-phone minutes). How long have you been a customer? I believe if
you try to call Executive Services and explain your situation, they will
be able to help you out. ES is the top of the line of the Customer
Service... I don't know their 866 number off hand, but I am sure someone
does and can post it. Tell them you would like your credit re-ran, or
that you would like to see about adding additional lines, but regular
customer service was unable to give you a satisfactory resolution.
Hope this helps,
Eric
- 05-08-2004, 06:49 PM #22Bob SmithGuest
Re: Add a phone deception
"Readnewsgroups" <[email protected]> wrote in message
news:[email protected]...
> > I now must purchase a new plan to add another
> >phone and Srint will not let me out of my existing contract without a
> >penalty.
>
> Are you saying you have to purchase a new plan with Sprint or with another
> carrier?
Phillipe, when oh when are you going to quote the prior poster correctly?
Where is the prior poster's name and message id number?
Bob
- 05-08-2004, 08:44 PM #23TechGeekGuest
Re: Add a phone deception
"David May" <[email protected]> wrote in message news:<[email protected]>...
> Watch out when buying into a shared plan with Sprint PCS. They will allow
> you to add phones based on your "credit" and advertise up to 5 phones but
> when you later go to add phones you will find that your credit was only
> approved up to the number that you originally purchased, even if you have an
> excellent credit rating. You are never told this on the front end. The
> customer service people have no way to change this and they will not allow
> you to add a phone. This is just another example of the fraud and deception
> that these cell phone companies place on their victims....the customer.
Nothing could be further from the truth.
When you sign up, if you're approved for 5 lines, and you only
activate one, you can come back ay ANY TIME and activate up to 4 other
lines.
My stores do it all the time, people come in, and want to add another
line, if their credit allows them to, then they do.
Maybe you were only approved for fewer lines than you think you
deserved, if you're only approved for one line, then the shared plans
will do you no good.
- 05-08-2004, 08:46 PM #24TechGeekGuest
Re: Add a phone deception
"David May" <[email protected]> wrote in message news:<[email protected]>...
> It is deceptive when the web site states clearly that you can add up to 5
> phones and this is also stated when you are making your decision about which
> company to sign with. It is fradulent to tell me that I can add additional
> phones at any time when I agree to the contract but then refuse to let me
> when I call to add the phone. I now must purchase a new plan to add another
> phone and Srint will not let me out of my existing contract without a
> penalty. Visit the Better Business Bureau website and you will see that one
> of the biggest complaints is about the deceptive contracts used by the
> cellular phone companies. It's not just me complaining
>
The number of lines you can have is dependant on how the credit check
went, that that is clearly stated. You need to QUALIFY for the extra
lines to be able to get them.
It is not deceptie at all.
- 05-08-2004, 08:53 PM #25TechGeekGuest
Re: Add a phone deception
"Joe Gill" <joegill@[email protected]> wrote in message news:<[email protected]>...
> "David May" <[email protected]> wrote in message
> news:[email protected]...
> > Well I do have and excellent credit rating with a 6 digit income. I have a
> > net worth in excess of 7 digits. I have minimal debt. No late payments.
> > What more do they want our of a customer???
> >
> Credit and scores are a funny thing....
>
> Some things to keep in mind....
>
> 1) A six-digit income,. 7-digit net worth, minimal debt and NO recent CREDIT
> HISTORY, can get you a bad score!
>
> 2) A recent credit extension elsewhere can deny this credit extension!
>
> 3) If you are trying to do this in the first few months,, there may be a
> problem....
>
> 4) One of the BIGGEST factors that could impact you, I believe is LATE
> PAYMENT, even if a couple days late!
>
>
Or of someone was a wireless customer, and they defaulted on their
aco**** (it went to a collection agency) then went back to them (even
years later) it would seriously affect what they're allowed to get.
This seems fishy to me, though, I have a strange feeling the OP isn't
telling us everything.
- 05-08-2004, 08:59 PM #26Steven J SobolGuest
Re: Add a phone deception
Eric <[email protected]> wrote:
> But be warned, I believe that if you re limited to one credit check per
> 6 months... at least there was some kind of holding period before you
> were able to request again.
Be warned that if you apply for any credit, the inquiries all appear on your
credit bureau anyhow, and creditors *will* turn down people who have had
too many inquiries in a six month period. Case in point: a very, very stupid
mortgage lender got my mother-in-law approved for a house a few months ago,
but for reasons I can absolutely not fathom, continued to send in applications
in her name. All of those inquiries eventually led to the bank denying her
application, because when you make lots of applications in a short time
period, creditors figure it's because you're being denied credit. And if you
are turned down due to too many inquiries, it'll be in the letter they send
you that tells you why you were denied...
(The realtor was beyond furious. She was representing Mom *and* the seller,
so she lost two big commissions on an over-$200K home.)
So the six-month requirement is not a big deal.
> If you are trying to open another account with Sprint, I am unsure you
> can do so. I tried at one point, but all they did was add a second line
> on my account (each line with its own minute plan, not shared or
> add-a-phone minutes).
I doubt they'd open two accounts for the same SSN, but they should allow
multiple *separate* lines on the same account if their credit guidelines say
the customer qualifies for multiple lines. I don't believe you need to add-
a-phone.
--
JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
"someone once called me a sofa, but i didn't feel compelled to rush out and buy
slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003
- 05-09-2004, 05:46 AM #27Jerome ZelinskeGuest
Re: Add a phone deception
If they will not let you add a line via Add-a-Phone, I do not
think they will let you add a line separately. You would need an even
better credit rating to cover the higher cost of a separate line.
David May wrote:
> It is deceptive when the web site states clearly that you can add up to 5
> phones and this is also stated when you are making your decision about which
> company to sign with. It is fradulent to tell me that I can add additional
> phones at any time when I agree to the contract but then refuse to let me
> when I call to add the phone. I now must purchase a new plan to add another
> phone and Srint will not let me out of my existing contract without a
> penalty. Visit the Better Business Bureau website and you will see that one
> of the biggest complaints is about the deceptive contracts used by the
> cellular phone companies. It's not just me complaining
>
> "Thomas T. Veldhouse" <[email protected]> wrote in message
> news:[email protected]...
>
>>-----BEGIN PGP SIGNED MESSAGE-----
>>Hash: SHA1
>>
>>David May <[email protected]> wrote:
>>
>>>Watch out when buying into a shared plan with Sprint PCS. They will
>
> allow
>
>>>you to add phones based on your "credit" and advertise up to 5 phones
>
> but
>
>>>when you later go to add phones you will find that your credit was only
>>>approved up to the number that you originally purchased, even if you
>
> have an
>
>>>excellent credit rating. You are never told this on the front end. The
>>>customer service people have no way to change this and they will not
>
> allow
>
>>>you to add a phone. This is just another example of the fraud and
>
> deception
>
>>>that these cell phone companies place on their victims....the customer.
>>>
>>
>>Fraud and deception? Please explain what it was that was fradulent or
>>deceiving? If you ask to buy 3 phones on a plan and they OK it, what is
>>fradulent or deceptive about that. If later you ask to add another
>>phone and they claim your credit or customer history with sprint pcs
>>does not support another phone, what is fradulent or deceptive about
>>that? It is up to YOU to state your intent! Not up to them to mind
>>read it.
>>
>>BTW ... your use of "fradulent" and "deceptive" sound just like another
>>character that lurks around here.
>>
>>- --
>>
>>Thomas T. Veldhouse
>>Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1
>>
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>
>
>
- 05-09-2004, 09:30 AM #28Robert MGuest
Re: Add a phone deception
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> "David May" <[email protected]> wrote in message
> news:<[email protected]>...
> > It is deceptive when the web site states clearly that you can add up to 5
> > phones and this is also stated when you are making your decision about
> > which
> > company to sign with. It is fradulent to tell me that I can add additional
> > phones at any time when I agree to the contract but then refuse to let me
> > when I call to add the phone. I now must purchase a new plan to add
> > another
> > phone and Srint will not let me out of my existing contract without a
> > penalty. Visit the Better Business Bureau website and you will see that
> > one
> > of the biggest complaints is about the deceptive contracts used by the
> > cellular phone companies. It's not just me complaining
> >
>
> The number of lines you can have is dependant on how the credit check
> went, that that is clearly stated. You need to QUALIFY for the extra
> lines to be able to get them.
>
> It is not deceptie at all.
Would he be allowed to make a deposit to get extra lines on a shared
basis?
- 05-09-2004, 09:33 AM #29Robert MGuest
Re: Add a phone deception
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> My stores do it all the time, people come in, and want to add another
> line, if their credit allows them to, then they do.
Should not stores notify the customer of how many lines they "could" be
eligible for, so someone signing up for 3 lines would know whether they
could up that to 5 if they wanted to, or not go ahead with getting three
if thats all they qualified for???
I think stores should be required to notify customers, it saves
confusion later, and greases the way for future sales if you notify a
customer they're eligible for more lines than they signed up for.
- 05-09-2004, 11:52 AM #30Robert MGuest
Re: Add a phone deception
In article <[email protected]>,
[email protected] (TechGeek) wrote:
> This seems fishy to me, though, I have a strange feeling the OP isn't
> telling us everything.
Heavens forfend SprintPCS is wrong or made a mistake, to the apologist,
the customer is always wrong, and they want to make the customer the
issue. This is the attitude that set Justin off.
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