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  1. #1
    Røbert M
    Guest
    http://www.sprintpcsinfo.com (not run by sprintPCS) said:

    *" What went wrong, what is being recalled, and why we haven't reported
    on this until now. I know that a lot of people read this site daily, and
    that I can potentially cost Sprint a lot of money when I report
    something. So, when it comes to reporting on a recall of a flagship
    product, I become very hesitant unless I not only know all the
    information, but the extent to which the problem is occuring. The
    Hitachi G1000 has a recall out currently as well, I haven't reported on
    it because, well, the problem is so small, and most users aren't
    effected. I know that if I start running headlines over every recall,
    there will be a certain number of users that will go to the nearest
    Sprint Store the same day and demand a replacement unit, even if their
    current handset isn't suffering from the recall issue.
    That said, and I stress that you don't skip over what I said, here are
    the details. The VM4500, hardware revisions 100 and 101 have a recall
    out on them, for two issues. The first is that the handset may not
    receive all incoming calls. The other is that the handset may begin a
    constant redialing loop, making it impossible to place calls for a long
    period, until it breaks the loop. While both of these issues sound like
    something that would be detected by the HP test, phones suffering these
    issues will completely pass the diagnostic. The other reason this
    hasn't been headlined is that, until recently, bad batches have
    continued to be produced, increasing the chances of getting yet another
    bad unit. The good news is that a new hardware revision, 201, has been
    released that solves this issue.
    If you have a Sanyo VM4500 with hardware revisions 100 or 101 (you can
    check this under phone info or by dialing ##786 > OK Key > Save Phone
    Number), and you are suffering from either of the above issues, take the
    phone to your nearest Sprint Store and have the rep check the recall
    notices on their intranet if they are not aware of the recall issue
    already. Once again, if you are not suffering from these issues, do not
    have your handset replaced just because there is a recall out there. You
    will stress the supply of new units and there is a chance you may get an
    older (and potentially defective) unit as well. "

    =====

    Now is Sprint PCS going to do the RIGHT thing by sending a text message
    to every such owner?


    =========

    And what about the Hitachi recall ?

    ====

    Hopefully this will not be like the Samsung Black 8500 recall where
    phones were only replaced "IF YOU COMPLAINED".

    =====

    and hearing "...there is a chance you may get an older (and potentially
    defective) unit as well." is positively scarey. I hope Sprintpcsinfo is
    wrong about thata.



    See More: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect




  2. #2
    O/Siris
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    In article <rmarkoff-B43A6D.12081313052004
    @news06.east.earthlink.net>, [email protected] says...
    >=20
    > Now is Sprint PCS going to do the RIGHT thing by sending a text message=

    =20
    > to every such owner?
    >=20
    >=20
    > =3D=3D=3D=3D=3D=3D=3D=3D=3D
    >=20
    > And what about the Hitachi recall ?=20
    >=20


    Wow, dogmatist, the very site you use for information reports the=20
    latter as a very limited problem, and you want to harp on that? =20
    Another example of the very generalization you *claim* you don't=20
    engage in.

    If you don't have the problem, you don't have the problem. If you=20
    do, come in and the phone will be replaced.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  3. #3
    boxermansr
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    I have been having the problem, and in fact emailed AlamosaPCS, as they
    helped me with the last set of issues I was having (I am in an affiliate
    market by the way, covered by AlamosaPCS).

    They responded, and told me that "We will not receive any of the new
    hardware handsets, so you will need to choose a different handset. Due to
    Sanyo's issues, the company has decided to discontinue this specific
    handset."

    Is there in fact any validity to this, or could it be that 'this market'
    won't be getting anymore of them?

    It wasn't a real problem for me until recently, and for the last 2 weeks,
    it's been very very often that it occurs.


    "O/Siris" <[email protected]întpcs.com> wrote in message
    news:[email protected]
    In article <rmarkoff-B43A6D.12081313052004
    @news06.east.earthlink.net>, [email protected] says...
    >
    > Now is Sprint PCS going to do the RIGHT thing by sending a text message
    > to every such owner?
    >
    >
    > =========
    >
    > And what about the Hitachi recall ?
    >


    Wow, dogmatist, the very site you use for information reports the
    latter as a very limited problem, and you want to harp on that?
    Another example of the very generalization you *claim* you don't
    engage in.

    If you don't have the problem, you don't have the problem. If you
    do, come in and the phone will be replaced.

    --
    RØß
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them





  4. #4
    Røbert M
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect



    > "O/Siris" <[email protected]întpcs.com> wrote in message
    > news:[email protected]
    > In article <rmarkoff-B43A6D.12081313052004
    > @news06.east.earthlink.net>, [email protected] says...
    > >
    > > Now is Sprint PCS going to do the RIGHT thing by sending a text message
    > > to every such owner?
    > >
    > >
    > > =========
    > >
    > > And what about the Hitachi recall ?
    > >


    Did I say recall all Hitachis? No I did not. But Sprint PCS should
    notify all potentially affected customers.

    >
    > The site you use for information reports the
    > latter as a very limited problem, and you want to harp on that?
    > Another example of the very generalization you *claim* you don't
    > engage in.
    >
    > If you don't have the problem, you don't have the problem. If you
    > do, come in and the phone will be replaced.


    VERY CUSTOMER UNFRIENDLY.. What if you have the problem are missing
    calls, and don't realize it??

    A Customer Friendly company would notify every potentially affected
    owner of a Sanyo 5500/ VM4500, and Sprint PCS knowa who they are from
    their ESN database.

    Sprint PCS will self-identify by what it does.



  5. #5
    Isaiah Beard
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    Røbert M wrote:


    > =====
    >
    > Now is Sprint PCS going to do the RIGHT thing by sending a text message
    > to every such owner?


    How is that the "right thing?" As clearly stated in the sprintpcsinfo
    article, not all handsets are affected. To send a SMS to every owner of
    that model phone is to tell each owner that their phone is defective
    when it very well may not be.

    Let's say that does happen. Will phillipe then be posting complaints
    about the long lines at sprint pcs stores and long wait times on *2
    because every Sanyo 5400 owner is arranging warranty replacement of
    "Defective" phones that may not be?

    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  6. #6
    Isaiah Beard
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    boxermansr wrote:

    > I have been having the problem, and in fact emailed AlamosaPCS, as they
    > helped me with the last set of issues I was having (I am in an affiliate
    > market by the way, covered by AlamosaPCS).
    >
    > They responded, and told me that "We will not receive any of the new
    > hardware handsets, so you will need to choose a different handset. Due to
    > Sanyo's issues, the company has decided to discontinue this specific
    > handset."


    AFAIK, Sprint hasn't discontinued the 5400. Alamosa may decide to stop
    carrying them, but I'm not sure if that runs afould of the Sprint PCS
    agreement. And it certainly doesn't stop someone from ordering the
    phone online or through RadioShack, Best Buy, etc.




    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  7. #7
    Isaiah Beard
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    Røbert M wrote:



    >>If you don't have the problem, you don't have the problem. If you
    >>do, come in and the phone will be replaced.

    >
    >
    > VERY CUSTOMER UNFRIENDLY..


    How so? How is it any more unfriendly than saying "oh, every 5400 owner
    MUST come in and get their handset replaced. Yes, this virtually
    guarantees long lines at the service desk, but you know, not requiring
    that every phone, defective or not, gets replaced would just be CUSTOMER
    UNFRIENDLY.

    "And by the way, Sanyo hasn't built up a base of known good handsets
    yet, so you might have to wait a while to get a new phone."


    > What if you have the problem are missing
    > calls, and don't realize it??


    Considering that voice mail is free, and virtually every SPCS customer
    has voicemail, it would be hard to presume that people wouldn't figure
    out that they're missing calls. If your phone didn't ring but you got
    voice mail, guess what? you're missing calls.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




  8. #8
    Røbert M
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    In article <[email protected]>,
    Isaiah Beard <[email protected]> wrote:

    > Røbert M wrote:
    >
    >
    >
    > >>If you don't have the problem, you don't have the problem. If you
    > >>do, come in and the phone will be replaced.

    > >
    > >
    > > VERY CUSTOMER UNFRIENDLY..

    >
    > How so? How is it any more unfriendly than saying "oh, every 5400 owner
    > MUST come in and get their handset replaced. Yes, this virtually
    > guarantees long lines at the service desk, but you know, not requiring
    > that every phone, defective or not, gets replaced would just be CUSTOMER
    > UNFRIENDLY.


    Set up a phoney argument. Where did I say they should do that?

    Typical BLIND SPRINTPCDS APOLOGIST.

    I said this phone has a known defect (DO YOU DENY THAT?), and SprintPCS
    should notify every owner.

    And this defect (not being able to make or receive calls could have
    tragic results in an emergency situation). Apologize that.

    SprintPCS is very customer unfriendly by not doing the right thing.



  9. #9
    Robert M
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    In article <[email protected]>,
    Isaiah Beard <[email protected]> wrote:

    > AFAIK, Sprint hasn't discontinued the 5400.


    Its not showing on their website.



  10. #10
    Røbert M
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    In article <[email protected]>,
    Isaiah Beard <[email protected]> wrote:

    > Røbert M wrote:
    >
    >
    > > =====
    > >
    > > Now is Sprint PCS going to do the RIGHT thing by sending a text message
    > > to every such owner?

    >
    > How is that the "right thing?" As clearly stated in the sprintpcsinfo
    > article, not all handsets are affected. To send a SMS to every owner of
    > that model phone is to tell each owner that their phone is defective
    > when it very well may not be.


    Set up a phoney argument. Where did I say they should do that?

    Typical BLIND SPRINTPCDS APOLOGIST.

    I said this phone has a known defect (DO YOU DENY THAT?), and SprintPCS
    should notify every owner.

    And this defect (not being able to make or receive calls could have
    tragic results in an emergency situation). Apologize that.

    SprintPCS is very customer unfriendly by not doing the right thing.



  11. #11
    Bob Smith
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect


    "Robert M" <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > Isaiah Beard <[email protected]> wrote:
    >
    > > AFAIK, Sprint hasn't discontinued the 5400.

    >
    > Its not showing on their website.


    Neither are the Moto or the LG phones. Does that make them discontinued as
    well?

    Bob





  12. #12
    Eric
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    [email protected] (R=F8bert=A0M) wrote:
    <<I said this phone has a known defect (DO YOU DENY THAT?), and
    SprintPCS
    should notify every owner.
    And this defect (not being able to make or receive calls could have
    tragic results in an emergency situation). >>

    I think it is Sprint's responisbility to let people be aware of the
    situation. It may not affect very owner, but everyone should be aware
    of it.

    I think Sprint would be best served if they would have a site that would
    list probable or reported issues or known issues... so one could search
    by phone model and determine if they have a defective phone. I'm not
    talking about a small defect that only one or two people report, but if
    its a known issue with a phone, there should be a way for a customer to
    be made aware of a problem so that they know its not just their phone or
    an isolated incident... and can get on the track to remedy the
    situation.

    Eric




  13. #13
    Røbert M
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > [email protected] (Røbert*M) wrote:
    > <<I said this phone has a known defect (DO YOU DENY THAT?), and
    > SprintPCS should notify every owner.
    > And this defect (not being able to make or receive calls could have
    > tragic results in an emergency situation). >>
    >
    > I think it is Sprint's responisbility to let people be aware of the
    > situation. It may not affect very owner, but everyone should be aware
    > of it.


    Thats what I think is called for here. It's in their own selfish
    self-interest to legally protect themselves to do that.

    >
    > I think Sprint would be best served if they would have a site that would
    > list probable or reported issues or known issues... so one could search
    > by phone model and determine if they have a defective phone.



    I like to think I am not unreasonable. I have to think about this one.
    For lesser issues, the argument about overwhelming the stores might have
    validity. i.e A500 not alphabetizing address book. Would short battery
    life on a ReadyLink functioning phone be listed?? On the otherhand, all
    owners of Samsung Black 8500's should have been contacted about that
    secret recall (wouldn't work in Analog mode). Certainly a letter or
    email can be prudently worded to not create a run on stores, and maybe
    mailed out over the course of a week. Maybe:

    "An issue has come to our attention where the Analog mode of your cell
    phone may not function. If this is the case with your phone and you need
    analog capability contact a store for an appointment to have your phone
    evaluated and repaired or replaced if necessary. We regret that your
    appointment may not be immediate, as we build up stocks of replacement
    phones"

    > I'm not
    > talking about a small defect that only one or two people report, but if
    > its a known issue with a phone, there should be a way for a customer to
    > be made aware of a problem so that they know its not just their phone or
    > an isolated incident... and can get on the track to remedy the
    > situation.


    I hope thats what this newsgroup and other boards do, and is why a
    "negative" post can be useful and helpful to Sprint. Amazing what one
    can discover with Google.

    Many times a problem or "defect" (even one that some might think is
    trolling to be posted about) turns out to be a "feature".



  14. #14
    Bob Smith
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect


    "Røbert M" <[email protected]> wrote in message
    news:[email protected]
    > In article <15159-4[email protected]>,
    > [email protected] (Eric) wrote:
    >
    > > [email protected] (Røbert M) wrote:
    > > <<I said this phone has a known defect (DO YOU DENY THAT?), and
    > > SprintPCS should notify every owner.
    > > And this defect (not being able to make or receive calls could have
    > > tragic results in an emergency situation). >>
    > >
    > > I think it is Sprint's responisbility to let people be aware of the
    > > situation. It may not affect very owner, but everyone should be aware
    > > of it.

    >
    > Thats what I think is called for here. It's in their own selfish
    > self-interest to legally protect themselves to do that.
    >
    > >
    > > I think Sprint would be best served if they would have a site that would
    > > list probable or reported issues or known issues... so one could search
    > > by phone model and determine if they have a defective phone.

    >
    >
    > I like to think I am not unreasonable. I have to think about this one.
    > For lesser issues, the argument about overwhelming the stores might have
    > validity. i.e A500 not alphabetizing address book. Would short battery
    > life on a ReadyLink functioning phone be listed?? On the otherhand, all
    > owners of Samsung Black 8500's should have been contacted about that
    > secret recall (wouldn't work in Analog mode).


    <snipped>

    I disagree that all black 8500's were defective. There was 1 bad batch of
    8500's, as there was on the 3500's.

    Bob





  15. #15
    O/Siris
    Guest

    Re: Sprintpcsinfo reports on Sanyo 5500/VM4500 defect

    In article <rmarkoff-7C97FD.17172717052004
    @news06.east.earthlink.net>, [email protected] says...
    > Set up a phoney argument. Where did I say they should do that?
    >=20
    >=20

    To use one of your own arguments, Phill, he didn't say you said that.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



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