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  1. #1
    THEBESTPLACEINTHEUNIVERSE
    Guest
    Ya know its just like sprint to:

    not tell a customer (who didn't ask but) that they charge a month ahead
    (when the customer did ask how the billing works, just not that they charge
    a month ahead)

    tell a customer that since the bill is already accredited $50 for payment
    and even though $123 is due now, we will allow you to pay $50 and or the
    whole bill at the end of the current billing cycle and then turn the phone
    off 5 the prmise was made.

    tell a customer that your wifes cell phone is broken, sure we will transfer
    her account to replace your account so there will be a working cell phone
    and then only get connected to a sprint tech support person who would've
    changed the cell phone over but could not put the password and phone number
    together and say it was correct unlike the customer service agent who did
    acknowledge the password and phone number before the tech support person was
    contacted.

    tell the same customer who calls back for that tech support was not working
    with a correct computer system, a lying aka telling an untruth during the
    last phone call only to hear from the next customer service agent that
    sprint wants $50 to cover the bill that sprint reneged.


    hello






    See More: Just Like Sprint




  2. #2
    Lawrence Glasser
    Guest

    Re: Just Like Sprint

    THEBESTPLACEINTHEUNIVERSE wrote:
    >
    > Ya know its just like sprint to:
    >
    > not tell a customer (who didn't ask but) that they charge a month ahead
    > (when the customer did ask how the billing works, just not that they charge
    > a month ahead)
    >
    > tell a customer that since the bill is already accredited $50 for payment
    > and even though $123 is due now, we will allow you to pay $50 and or the
    > whole bill at the end of the current billing cycle and then turn the phone
    > off 5 the prmise was made.
    >
    > tell a customer that your wifes cell phone is broken, sure we will transfer
    > her account to replace your account so there will be a working cell phone
    > and then only get connected to a sprint tech support person who would've
    > changed the cell phone over but could not put the password and phone number
    > together and say it was correct unlike the customer service agent who did
    > acknowledge the password and phone number before the tech support person was
    > contacted.
    >
    > tell the same customer who calls back for that tech support was not working
    > with a correct computer system, a lying aka telling an untruth during the
    > last phone call only to hear from the next customer service agent that
    > sprint wants $50 to cover the bill that sprint reneged.


    Are you familiar with the term, "run-on sentence?"

    You are now.

    Hint: It makes it difficult, if not impossible, to decypher what the writer
    is trying to say.

    Larry



  3. #3
    O/Siris
    Guest

    Re: Just Like Sprint

    In article <[email protected]>, [email protected]=20
    says...
    >=20
    > Ya know its just like sprint to:
    >=20


    Larry's right. It's obvious you've got a gripe, but I got cross-eyed=20
    trying to win my way through that lack of punctuation. Please break=20
    it down further.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  4. #4
    Dave
    Guest

    Re: Just Like Sprint


    "THEBESTPLACEINTHEUNIVERSE" <[email protected]> wrote in message
    news:[email protected]
    > Ya know its just like sprint to:
    >
    > not tell a customer (who didn't ask but) that they charge a month ahead
    > (when the customer did ask how the billing works, just not that they

    charge
    > a month ahead)
    >
    > tell a customer that since the bill is already accredited $50 for payment
    > and even though $123 is due now, we will allow you to pay $50 and or the
    > whole bill at the end of the current billing cycle and then turn the phone
    > off 5 the prmise was made.
    >
    > tell a customer that your wifes cell phone is broken, sure we will

    transfer
    > her account to replace your account so there will be a working cell phone
    > and then only get connected to a sprint tech support person who would've
    > changed the cell phone over but could not put the password and phone

    number
    > together and say it was correct unlike the customer service agent who did
    > acknowledge the password and phone number before the tech support person

    was
    > contacted.
    >
    > tell the same customer who calls back for that tech support was not

    working
    > with a correct computer system, a lying aka telling an untruth during the
    > last phone call only to hear from the next customer service agent that
    > sprint wants $50 to cover the bill that sprint reneged.
    >


    Ya know its just like a customer to:

    Not take an ounce of responsibility for asking questions to make sure they
    understand everything. Employees aren't mind readers.
    Not learn how to read a bill
    Not pay their bill on time, or avoid additional charges on a spending limit
    account, and then blame the company with "they should have told me" when
    they were told upon activation (well who can remember all that), received
    the info in their welcome packet (well who reads all that stuff?) and had a
    due date printed on the bill.
    Blame the CSR when their phone breaks
    Have such poor grammar that I can't even continue reading it, and that's
    probably why he didn't understand anything he was told in the first
    place--lack of comprehension and inability to form a complete thought in a
    way that anyone can figure out what the hell he's talking about.

    > > hello


    goodbye





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