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  1. #1
    Chris Pisarra
    Guest


    So I've been craving the A680 for months, and I finally decided to
    buy one.

    First, Costo isn't carrying it, and Sprint says I can only get the
    rebate from a Sprint store or Radio Shack

    Telesales tells me I have to go to a store, I can't get the rebate
    from them.

    The Sprint store ignores me until I tell them to **** off and leave.

    I go to Radio Shack. They are friendly as hell. Happy to make the
    sale. But then the activation process turns up the snag: Sprint won't
    give me the rebate with my old plan, only a new one. I'm not giving up
    my retention plan for anything, thanyyouverymuch. So I leave RS without
    out a phone.

    Finally, I give up and call the magic, secret phone number posted
    here all too often. Talk to "Randy Samuel", who has the dulcet tones of
    Bangalore in his voice but insists that Randy is his real name. Lo and
    behold, all problems are solved. In theory, at least, there is an A680
    winging its way towards me right now, the rebate is processed and my
    plan is untouched.

    I got it, I hope and pray. But what a travail! How many people
    would buy phones from Sprint if they didn't have to go through all this
    hassle? How many customers are they driving to Verizon or T-Mobile?
    What's the point of making it darned near impossible for the customers
    to take advantage of the advertised offers?

    Chris





    See More: How not to sell phones




  2. #2
    Bob Smith
    Guest

    Re: How not to sell phones


    "Chris Pisarra" <[email protected]> wrote in message
    news[email protected]_s03...
    >
    >
    > So I've been craving the A680 for months, and I finally decided to
    > buy one.
    >
    > First, Costo isn't carrying it, and Sprint says I can only get the
    > rebate from a Sprint store or Radio Shack
    >
    > Telesales tells me I have to go to a store, I can't get the rebate
    > from them.
    >
    > The Sprint store ignores me until I tell them to **** off and leave.
    >
    > I go to Radio Shack. They are friendly as hell. Happy to make the
    > sale. But then the activation process turns up the snag: Sprint won't
    > give me the rebate with my old plan, only a new one. I'm not giving up
    > my retention plan for anything, thanyyouverymuch. So I leave RS without
    > out a phone.
    >
    > Finally, I give up and call the magic, secret phone number posted
    > here all too often. Talk to "Randy Samuel", who has the dulcet tones of
    > Bangalore in his voice but insists that Randy is his real name. Lo and
    > behold, all problems are solved. In theory, at least, there is an A680
    > winging its way towards me right now, the rebate is processed and my
    > plan is untouched.
    >
    > I got it, I hope and pray. But what a travail! How many people
    > would buy phones from Sprint if they didn't have to go through all this
    > hassle? How many customers are they driving to Verizon or T-Mobile?
    > What's the point of making it darned near impossible for the customers
    > to take advantage of the advertised offers?


    That advertising offer, as you call the mail in rebate, has three conditions
    .... one - that the old phone to be replaced had to have the same phone
    number for 18 months or longs, two - that your plan needs to be at least
    $35/mo., and three - that you have to activate Vision, if you changing to a
    Vision phone.

    What's so hard to understand about that?

    Bob





  3. #3
    Chris Pisarra
    Guest

    Re: How not to sell phones

    Bob Smith burbled to the world:

    > That advertising offer, as you call the mail in rebate, has three
    > conditions ... one - that the old phone to be replaced had to have
    > the same phone number for 18 months or longs, two - that your plan
    > needs to be at least $35/mo., and three - that you have to activate
    > Vision, if you changing to a Vision phone.
    >
    > What's so hard to understand about that?



    My plan is $50/month

    I've had the same number for 5 years

    I have vision already.

    That meets all the requirements, at least the ones they tell
    you about. But my plan is a retention plan, and they would not let me
    keep it and get the rebate. So I had to find the workaround, which
    should not be necessary in a company genuinely dedicated to giving
    customer service.

    Nothing hard to understand at all.

    Chris









  4. #4
    Bob Smith
    Guest

    Re: How not to sell phones


    "Chris Pisarra" <[email protected]> wrote in message
    news:[email protected]_s04...
    > Bob Smith burbled to the world:
    >
    > > That advertising offer, as you call the mail in rebate, has three
    > > conditions ... one - that the old phone to be replaced had to have
    > > the same phone number for 18 months or longs, two - that your plan
    > > needs to be at least $35/mo., and three - that you have to activate
    > > Vision, if you changing to a Vision phone.
    > >
    > > What's so hard to understand about that?

    >
    >
    > My plan is $50/month
    >
    > I've had the same number for 5 years
    >
    > I have vision already.
    >
    > That meets all the requirements, at least the ones they tell
    > you about. But my plan is a retention plan, and they would not let me
    > keep it and get the rebate. So I had to find the workaround, which
    > should not be necessary in a company genuinely dedicated to giving
    > customer service.
    >
    > Nothing hard to understand at all.
    >
    > Chris


    Keeping that retention plan then should not be a problem then, as there is
    no verbiage in the rebate form requirements to make a customer change a
    plan, unless, your plan was under $34.95 for the base plan ... per the
    following, from the following URL
    http://pcshandsetupgrade.sprint.com/...gramPopup.html -

    "Customer is enrolled in the program upon activation of a new handset on a
    $34.99 or greater plan and when signing a new one- or two-year Sprint PCS
    Advantage Agreement. Upon completion of 18 months of continuous Sprint PCS
    Service, a customer is eligible to receive a rebate on select Sprint PCS
    Phones if customer remained on a $34.99 or greater plan. A Sprint PCS
    Service Plan is your base monthly plan; it does not include monthly fees for
    add-on features & services. The upgrade amount (up to $150 value) will be
    provided through a mail-in rebate and will only be available on Sprint PCS
    Phones with a current rebate offer. See stores for details on current Sprint
    PCS Phone Rebates. The value of the mail-in rebate cannot exceed the total
    purchase price of the Sprint PCS Phone. Rebate is not redeemable for cash
    and is not transferable. To redeem for the rebate, a customer must meet the
    promotional rebate requirements as stated in this brochure and on the
    mail-in rebate form. Purchasing and activating a new phone and receiving any
    other discount prior to date of eligibility for the rebate offer forfeits
    enrollment in the program (excludes additional new lines of service). To
    redeem for the rebate offer, a customer's account must be in good standing
    with no past-due unpaid balances on their account. New Sprint PCS Phones
    activated under the Sprint PCS Phone Upgrade Program must remain active
    during the time the rebate is being processed (6-8 weeks). Sprint may change
    or terminate this program at any time. The promotional rebate offers are
    subject to change at any time. Rebates may not be available in all
    locations. ©2004 Sprint. All rights reserved. Sprint and the diamond logo
    and all other Sprint marks are trademarks of Sprint Communications Company
    L.P., used under license. "

    I'm glad that you were able to get the credit, but let me ask you this, as
    you said you already had Vision. Is it possible that your retention plan was
    coded as a $30 plan, and a $10 Vision charge applied to make the total of
    $40? It could be that's why they originally said you didn't qualify for the
    rebate.

    Bob





  5. #5
    RÝbert M
    Guest

    Re: How not to sell phones

    In article <[email protected]_s03>,
    "Chris Pisarra" <[email protected]> wrote:

    > I got it, I hope and pray. But what a travail! How many people
    > would buy phones from Sprint if they didn't have to go through all this
    > hassle? How many customers are they driving to Verizon or T-Mobile?
    > What's the point of making it darned near impossible for the customers
    > to take advantage of the advertised offers?


    I can only conclude they dont want to be profitable.



  6. #6
    Chris Pisarra
    Guest

    Re: How not to sell phones

    Bob Smith burbled to the world:

    > I'm glad that you were able to get the credit, but let me ask you
    > this, as you said you already had Vision. Is it possible that your
    > retention plan was coded as a $30 plan, and a $10 Vision charge
    > applied to make the total of $40? It could be that's why they
    > originally said you didn't qualify for the rebate.



    Nope. I have a $50 a month plan. Vision is another $10.
    Taxes bring my monthly bill up to about $66.

    The complaint seemed to be that my plan isn't in the
    computer anymore, and they insisted that I change to something which is.
    I'm not giving my plan up, period.

    Chris





  7. #7
    Bob Smith
    Guest

    Re: How not to sell phones


    "Chris Pisarra" <[email protected]> wrote in message
    news:K%[email protected]_s03...
    > Bob Smith burbled to the world:
    >
    > > I'm glad that you were able to get the credit, but let me ask you
    > > this, as you said you already had Vision. Is it possible that your
    > > retention plan was coded as a $30 plan, and a $10 Vision charge
    > > applied to make the total of $40? It could be that's why they
    > > originally said you didn't qualify for the rebate.

    >
    >
    > Nope. I have a $50 a month plan. Vision is another $10.
    > Taxes bring my monthly bill up to about $66.
    >
    > The complaint seemed to be that my plan isn't in the
    > computer anymore, and they insisted that I change to something which is.
    > I'm not giving my plan up, period.
    >
    > Chris
    >

    Ah ... OK, thanks for the info Chris. I agree, that you shouldn't had to
    step through the extra hoops, as there is never a requirement to change
    plans, unless the plan is less than $35.

    With this info, we can provide some additional info to anyone else who runs
    into the same problem.

    Bob





  8. #8
    Steven J Sobol
    Guest

    Re: How not to sell phones

    Chris Pisarra <[email protected]> wrote:
    > Bob Smith burbled to the world:
    >
    >> That advertising offer, as you call the mail in rebate, has three
    >> conditions ... one - that the old phone to be replaced had to have
    >> the same phone number for 18 months or longs, two - that your plan
    >> needs to be at least $35/mo., and three - that you have to activate
    >> Vision, if you changing to a Vision phone.
    >>
    >> What's so hard to understand about that?

    >
    >
    > My plan is $50/month
    >
    > I've had the same number for 5 years


    You have to have had the same PHONE for 18 months, not the same number.

    Much like Verizon New Every Two. You can't get a phone and then use your
    NE2 discount to get a new phone three months later.

    How long have you had your current phone?

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  9. #9
    Chris Pisarra
    Guest

    Re: How not to sell phones

    Steven J Sobol burbled to the world:

    > You have to have had the same PHONE for 18 months, not the same
    > number.
    >
    > Much like Verizon New Every Two. You can't get a phone and then use
    > your NE2 discount to get a new phone three months later.
    >
    > How long have you had your current phone?



    18 months, 3 weeks.

    I've been waiting for this...........................


    Chris





  10. #10
    Larry Thomas
    Guest

    Re: How not to sell phones

    "Chris Pisarra" <[email protected]> wrote in message news:<[email protected]_s03>...
    > So I've been craving the A680 for months, and I finally decided to
    > buy one.
    >
    > First, Costo isn't carrying it, and Sprint says I can only get the
    > rebate from a Sprint store or Radio Shack
    >
    > Telesales tells me I have to go to a store, I can't get the rebate
    > from them.
    >
    > The Sprint store ignores me until I tell them to **** off and leave.
    >
    > I go to Radio Shack. They are friendly as hell. Happy to make the
    > sale. But then the activation process turns up the snag: Sprint won't
    > give me the rebate with my old plan, only a new one. I'm not giving up
    > my retention plan for anything, thanyyouverymuch. So I leave RS without
    > out a phone.
    >
    > Finally, I give up and call the magic, secret phone number posted
    > here all too often. Talk to "Randy Samuel", who has the dulcet tones of
    > Bangalore in his voice but insists that Randy is his real name. Lo and
    > behold, all problems are solved. In theory, at least, there is an A680
    > winging its way towards me right now, the rebate is processed and my
    > plan is untouched.
    >
    > I got it, I hope and pray. But what a travail! How many people
    > would buy phones from Sprint if they didn't have to go through all this
    > hassle? How many customers are they driving to Verizon or T-Mobile?
    > What's the point of making it darned near impossible for the customers
    > to take advantage of the advertised offers?
    >
    > Chris


    I was also looking to get the A680. Apparently I won't qualify for the
    18 month rebate program because my plan is the older $30/month plan
    (which I don't want to give up). There's a stipulation that your plan
    has to be a minimum of $35/month (Vision and other add-ons don't count
    towards this). *rolling eyes* Neither does the fact that I also have
    two other lines on my account which are also $30/month plans which
    brings my monthly payment over $100.



  11. #11
    Mike
    Guest

    Re: How not to sell phones

    Larry Thomas wrote:

    > "Chris Pisarra" <[email protected]> wrote in message news:<[email protected]_s03>...
    >
    >>So I've been craving the A680 for months, and I finally decided to
    >>buy one.
    >>
    >> First, Costo isn't carrying it, and Sprint says I can only get the
    >>rebate from a Sprint store or Radio Shack
    >>
    >> Telesales tells me I have to go to a store, I can't get the rebate
    >>from them.
    >>
    >> The Sprint store ignores me until I tell them to **** off and leave.
    >>
    >> I go to Radio Shack. They are friendly as hell. Happy to make the
    >>sale. But then the activation process turns up the snag: Sprint won't
    >>give me the rebate with my old plan, only a new one. I'm not giving up
    >>my retention plan for anything, thanyyouverymuch. So I leave RS without
    >>out a phone.
    >>
    >> Finally, I give up and call the magic, secret phone number posted
    >>here all too often. Talk to "Randy Samuel", who has the dulcet tones of
    >>Bangalore in his voice but insists that Randy is his real name. Lo and
    >>behold, all problems are solved. In theory, at least, there is an A680
    >>winging its way towards me right now, the rebate is processed and my
    >>plan is untouched.
    >>
    >> I got it, I hope and pray. But what a travail! How many people
    >>would buy phones from Sprint if they didn't have to go through all this
    >>hassle? How many customers are they driving to Verizon or T-Mobile?
    >>What's the point of making it darned near impossible for the customers
    >>to take advantage of the advertised offers?
    >>
    >> Chris

    >
    >
    > I was also looking to get the A680. Apparently I won't qualify for the
    > 18 month rebate program because my plan is the older $30/month plan
    > (which I don't want to give up). There's a stipulation that your plan
    > has to be a minimum of $35/month (Vision and other add-ons don't count
    > towards this). *rolling eyes* Neither does the fact that I also have
    > two other lines on my account which are also $30/month plans which
    > brings my monthly payment over $100.


    Have you looked at sharing a bigger plan? That usually (but not always)
    works out better and having a handful of smaller plans. Bigger plans
    tend to have lower per minute rates.
    -mike



  12. #12
    Scott Stephenson
    Guest

    Re: How not to sell phones


    "RÝbert M" <[email protected]> wrote in message
    news:[email protected]

    >
    > I can only conclude they dont want to be profitable.


    No fact shows this to be the case. Maybe you could provide the facts that
    support your claim.





  13. #13
    Bob Smith
    Guest

    Re: How not to sell phones


    "Larry Thomas" <[email protected]> wrote in message
    news:[email protected]

    <snipped>

    > I was also looking to get the A680. Apparently I won't qualify for the
    > 18 month rebate program because my plan is the older $30/month plan
    > (which I don't want to give up). There's a stipulation that your plan
    > has to be a minimum of $35/month (Vision and other add-ons don't count
    > towards this). *rolling eyes* Neither does the fact that I also have
    > two other lines on my account which are also $30/month plans which
    > brings my monthly payment over $100.


    Well Larry, even if you were rolling your eyes, it was your decision to
    separate the phones to individual accounts, no matter how much paid ...
    right? And the specs say $35/ mo. on a plan ... right?

    Maybe it is time to consolidate your account ...

    Bob





  14. #14
    RÝbert M
    Guest

    Re: How not to sell phones

    In article <[email protected]>,
    [email protected] (Larry Thomas) wrote:

    > I was also looking to get the A680. Apparently I won't qualify for the
    > 18 month rebate program because my plan is the older $30/month plan
    > (which I don't want to give up). There's a stipulation that your plan
    > has to be a minimum of $35/month (Vision and other add-ons don't count
    > towards this). *rolling eyes* Neither does the fact that I also have
    > two other lines on my account which are also $30/month plans which
    > brings my monthly payment over $100.


    Not true. Vision is the one add-on that does count!



  15. #15
    Steven J Sobol
    Guest

    Re: How not to sell phones

    Chris Pisarra <[email protected]> wrote:

    >> How long have you had your current phone?

    >
    > 18 months, 3 weeks.
    >
    > I've been waiting for this...........................
    >


    Sounds to me like they screwed up, then...

    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



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