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  1. #1
    Mike
    Guest
    I have been a Sprint customer for over 3 years.
    First with a 2 year contract, then a 1 year contract.
    Now month to month.

    I pay about 40 a month for 400 minutes and nights/wkend starting at
    8pm.

    I got a call last month offering to upgrade me to 500 minutes and
    nights at 7pm for the same price but with a 2 yr contract.

    Would I be able to get a better plan if I called the Retention
    department?
    Thats what a friend suggested.
    He said they might even give me credit toward a new phone (I have the
    samsung flip phone 8500?).
    He says I should call and say I want to quit, etc...

    Is this a good idea?
    What plans are available?

    Thanks



    See More: What Retention plans can I get?




  2. #2
    Bob Smith
    Guest

    Re: What Retention plans can I get?


    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > I have been a Sprint customer for over 3 years.
    > First with a 2 year contract, then a 1 year contract.
    > Now month to month.
    >
    > I pay about 40 a month for 400 minutes and nights/wkend starting at
    > 8pm.
    >
    > I got a call last month offering to upgrade me to 500 minutes and
    > nights at 7pm for the same price but with a 2 yr contract.
    >
    > Would I be able to get a better plan if I called the Retention
    > department?
    > Thats what a friend suggested.
    > He said they might even give me credit toward a new phone (I have the
    > samsung flip phone 8500?).
    > He says I should call and say I want to quit, etc...
    >
    > Is this a good idea?
    > What plans are available?
    >
    > Thanks


    Considering the age of that 8500, I suspect that you already qualify for the
    mail in credit, if you've had the same phone number on that phone for 18
    months or longer. If you upgraded to a Vision phone, you would need to sign
    up to Vision, but you could cancel that within the 60 day free trial period.

    As to threatening to quit, I'd recommend that you approach it as I did. I
    never said I was going to cancel, but I did say that I was looking at other
    company plans, and was wondering whether SPCS could match them. They did for
    yours truly with more features and at a lower expense than my current plan.

    I was on a 2000 min. plan, with 2 add-a-phones, Vision, F&CA, N & W @ 9:00
    PM and my monthly expense was $135 including taxes and surcharges. I was
    able to get a 1200 min. plan, with 2 add-a-phones, Vision, F&CA, and N&W
    starting @ 7:00 PM for $70 inc. T & S for the 1st 2 months, then $95 inc. T
    & S, when the cost for Vision for 2 phones kicked in.

    That deal they did offer you was fairly good. Some folks have posted here,
    where they received 750 AT minutes for $40.

    Bob





  3. #3
    bri
    Guest

    Re: What Retention plans can I get?

    beg for more...
    I got 750 for $40 but got 150 added freebie AT minutes on top of that.
    I also got First incoming minute free, and 5000 N&W min.

    Bob Smith wrote:

    > "Mike" <[email protected]> wrote in message
    > news:[email protected]
    > > I have been a Sprint customer for over 3 years.
    > > First with a 2 year contract, then a 1 year contract.
    > > Now month to month.
    > >
    > > I pay about 40 a month for 400 minutes and nights/wkend starting at
    > > 8pm.
    > >
    > > I got a call last month offering to upgrade me to 500 minutes and
    > > nights at 7pm for the same price but with a 2 yr contract.
    > >
    > > Would I be able to get a better plan if I called the Retention
    > > department?
    > > Thats what a friend suggested.
    > > He said they might even give me credit toward a new phone (I have the
    > > samsung flip phone 8500?).
    > > He says I should call and say I want to quit, etc...
    > >
    > > Is this a good idea?
    > > What plans are available?
    > >
    > > Thanks

    >
    > Considering the age of that 8500, I suspect that you already qualify for the
    > mail in credit, if you've had the same phone number on that phone for 18
    > months or longer. If you upgraded to a Vision phone, you would need to sign
    > up to Vision, but you could cancel that within the 60 day free trial period.
    >
    > As to threatening to quit, I'd recommend that you approach it as I did. I
    > never said I was going to cancel, but I did say that I was looking at other
    > company plans, and was wondering whether SPCS could match them. They did for
    > yours truly with more features and at a lower expense than my current plan.
    >
    > I was on a 2000 min. plan, with 2 add-a-phones, Vision, F&CA, N & W @ 9:00
    > PM and my monthly expense was $135 including taxes and surcharges. I was
    > able to get a 1200 min. plan, with 2 add-a-phones, Vision, F&CA, and N&W
    > starting @ 7:00 PM for $70 inc. T & S for the 1st 2 months, then $95 inc. T
    > & S, when the cost for Vision for 2 phones kicked in.
    >
    > That deal they did offer you was fairly good. Some folks have posted here,
    > where they received 750 AT minutes for $40.
    >
    > Bob





  4. #4
    thunder
    Guest

    Re: What Retention plans can I get?


    > As to threatening to quit, I'd recommend that you approach it as I did. I
    > never said I was going to cancel, but I did say that I was looking at

    other
    > company plans, and was wondering whether SPCS could match them.


    This is what I did as well

    > That deal they did offer you was fairly good. Some folks have posted here,
    > where they received 750 AT minutes for $40.


    I received 1000 AT and unlimited NW for $50. Just came off another retention
    deal of 650 for $35, but last week in The Cincinnati Enquirer they had an
    advertisement for Verizon of 1000 AT for $39 month. I would have switched to
    verizon, but I already bought a sanyo 7300.





  5. #5
    RÝbert M
    Guest

    Re: What Retention plans can I get?

    In article <[email protected]>,
    [email protected] (Mike) wrote:

    > I have been a Sprint customer for over 3 years.
    > First with a 2 year contract, then a 1 year contract.
    > Now month to month.
    >
    > I pay about 40 a month for 400 minutes and nights/wkend starting at
    > 8pm.
    >
    > I got a call last month offering to upgrade me to 500 minutes and
    > nights at 7pm for the same price but with a 2 yr contract.
    >
    > Would I be able to get a better plan if I called the Retention
    > department?
    > Thats what a friend suggested.
    > He said they might even give me credit toward a new phone (I have the
    > samsung flip phone 8500?).
    > He says I should call and say I want to quit, etc...
    >
    > Is this a good idea?
    > What plans are available?


    Do a Google Search

    Google

    Groupos

    Advanced Search: Group: alt.cellular.sprintpcs
    Title: retention



  6. #6
    RÝbert M
    Guest

    Re: What Retention plans can I get?

    In article <[email protected]>,
    "thunder" <[email protected]> wrote:

    > I received 1000 AT and unlimited NW for $50. Just came off another retention
    > deal of 650 for $35, but last week in The Cincinnati Enquirer they had an
    > advertisement for Verizon of 1000 AT for $39 month. I would have switched to
    > verizon, but I already bought a sanyo 7300.


    Was that a "local" verizon plan?



  7. #7
    Steven J Sobol
    Guest

    Re: What Retention plans can I get?

    R?bert M <[email protected]> wrote:
    > In article <[email protected]>,
    > "thunder" <[email protected]> wrote:
    >
    >> I received 1000 AT and unlimited NW for $50. Just came off another retention
    >> deal of 650 for $35, but last week in The Cincinnati Enquirer they had an
    >> advertisement for Verizon of 1000 AT for $39 month. I would have switched to
    >> verizon, but I already bought a sanyo 7300.

    >
    > Was that a "local" verizon plan?


    1000 peak minutes for $39 per month would have to be a local plan. You're
    looking at about twice that much for a nationwide plan with the same number
    of minutes.

    OTOH, the local calling area for Cleveland, when I was there, included
    all Verizon native networks in Ohio, as well as the Verizon network in
    Detroit and Southeast Michigan - I suspect Cincinnati's local calling
    area is just as large. It's not a bad deal.


    --
    JustThe.net Internet & New Media Services, Apple Valley, CA PGP: 0xE3AE35ED
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    Domain Names, $9.95/yr, 24x7 service: http://DomainNames.JustThe.net/
    "someone once called me a sofa, but i didn't feel compelled to rush out and buy
    slip covers." -adam brower * Hiroshima '45, Chernobyl '86, Windows 98/2000/2003



  8. #8
    Mark L
    Guest

    Re: What Retention plans can I get?


    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > I have been a Sprint customer for over 3 years.
    > First with a 2 year contract, then a 1 year contract.
    > Now month to month.
    >
    > I pay about 40 a month for 400 minutes and nights/wkend starting at
    > 8pm.
    >
    > I got a call last month offering to upgrade me to 500 minutes and
    > nights at 7pm for the same price but with a 2 yr contract.
    >
    > Would I be able to get a better plan if I called the Retention
    > department?
    > Thats what a friend suggested.
    > He said they might even give me credit toward a new phone (I have the
    > samsung flip phone 8500?).
    > He says I should call and say I want to quit, etc...
    >
    > Is this a good idea?
    > What plans are available?
    >
    > Thanks


    I got 750AT mins, unlimited N&W starting at 8PM, plus unlimited PCS to PCS
    for $40. I had been a subscriber for a little over 1 year, and I had one
    more year to go on my contract. I called and told them that my friend got
    the plan as a new customer and wondered if I could switch to it. They let
    me switch without any hassle.

    Mark L.





  9. #9

    Re: What Retention plans can I get?

    I am glad to hear about sprintpcs rewarding their loyal customers who
    are persistent in rquesting rention plans but they would be much more
    respeted and overall have a better business if they would offer this
    stuff from day one to creditworthy customers .


    On 26 May 2004 12:34:46 -0700, [email protected] (Mike) wrote:

    >I have been a Sprint customer for over 3 years.
    >First with a 2 year contract, then a 1 year contract.
    >Now month to month.
    >
    >I pay about 40 a month for 400 minutes and nights/wkend starting at
    >8pm.
    >
    >I got a call last month offering to upgrade me to 500 minutes and
    >nights at 7pm for the same price but with a 2 yr contract.
    >
    >Would I be able to get a better plan if I called the Retention
    >department?
    >Thats what a friend suggested.
    >He said they might even give me credit toward a new phone (I have the
    >samsung flip phone 8500?).
    >He says I should call and say I want to quit, etc...
    >
    >Is this a good idea?
    >What plans are available?
    >
    >Thanks





  10. #10
    Mike
    Guest

    Re: What Retention plans can I get?

    [email protected] wrote:
    > I am glad to hear about sprintpcs rewarding their loyal customers who
    > are persistent in rquesting rention plans but they would be much more
    > respeted and overall have a better business if they would offer this
    > stuff from day one to creditworthy customers .
    >


    No!!!!

    I sell the phones. This would be a terrible thing. I have enough
    problems with people that can't keep the carriers straight and want me
    to honor some regional plan rate with a Sprint national plan. I have
    enough people who start teliing me about their financial history when I
    tell them that I need a $250 deposit. Heaven forbid I tell the next
    person in line that they don't need a deposit at all! No, to make the
    rate plans different for different credit classes would make my life a hell.
    -mike



  11. #11
    Mike
    Guest

    Re: What Retention plans can I get?

    bri <[email protected]> wrote in message news:<[email protected]>...
    > beg for more...
    > I got 750 for $40 but got 150 added freebie AT minutes on top of that.
    > I also got First incoming minute free, and 5000 N&W min.


    Damn! thats a good deal.
    So you got 900 anytime minutes, 5000 N&W for $40?
    Is that national? I need the non-roaming and free long distance.

    I tried asking them for better deals, and they said I have the best
    one out there...then the customer service rep suggested I call
    retention.

    Thanks



  12. #12
    Mike
    Guest

    Re: What Retention plans can I get?

    > Considering the age of that 8500, I suspect that you already qualify for the
    > mail in credit, if you've had the same phone number on that phone for 18
    > months or longer. If you upgraded to a Vision phone, you would need to sign

    Whats this "mail in credit" ?

    > As to threatening to quit, I'd recommend that you approach it as I did. I
    > never said I was going to cancel, but I did say that I was looking at other
    > company plans, and was wondering whether SPCS could match them. They did for
    > yours truly with more features and at a lower expense than my current plan.

    yeah, I called the customer service line a few months ago, and
    they said I have the best plan out there.
    So I was like "I was your customer for over 3 years and you cant do me
    any favors?"
    So the rep suggested I call retention for better plans.



  13. #13
    Bob Smith
    Guest

    Re: What Retention plans can I get?


    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > > Considering the age of that 8500, I suspect that you already qualify for

    the
    > > mail in credit, if you've had the same phone number on that phone for 18
    > > months or longer. If you upgraded to a Vision phone, you would need to

    sign
    > Whats this "mail in credit" ?
    >
    > > As to threatening to quit, I'd recommend that you approach it as I did.

    I
    > > never said I was going to cancel, but I did say that I was looking at

    other
    > > company plans, and was wondering whether SPCS could match them. They did

    for
    > > yours truly with more features and at a lower expense than my current

    plan.
    > yeah, I called the customer service line a few months ago, and
    > they said I have the best plan out there.
    > So I was like "I was your customer for over 3 years and you cant do me
    > any favors?"
    > So the rep suggested I call retention for better plans.


    And that's the way it should be ... as they don't give the first line CS
    reps all that much authority to negotiate plans.

    Bob





  14. #14
    skyliner
    Guest

    Re: What Retention plans can I get?


    Forgive the newbie question, but who do we call for "retention?" I'm on a
    plan that's...oh somewhere around six years old, and I figure its about time
    to upgrade. And is that "Retention FAQ" pretty accurate?

    EC



    "Mike" <[email protected]> wrote in message
    news:[email protected]
    > I have been a Sprint customer for over 3 years.
    > First with a 2 year contract, then a 1 year contract.
    > Now month to month.
    >
    > I pay about 40 a month for 400 minutes and nights/wkend starting at
    > 8pm.
    >
    > I got a call last month offering to upgrade me to 500 minutes and
    > nights at 7pm for the same price but with a 2 yr contract.
    >
    > Would I be able to get a better plan if I called the Retention
    > department?
    > Thats what a friend suggested.
    > He said they might even give me credit toward a new phone (I have the
    > samsung flip phone 8500?).
    > He says I should call and say I want to quit, etc...
    >
    > Is this a good idea?
    > What plans are available?
    >
    > Thanks






  15. #15
    RÝbert M.
    Guest

    Re: What Retention plans can I get?

    In article <%[email protected]_s53>,
    "skyliner" <[email protected]> wrote:

    > Forgive the newbie question, but who do we call for "retention?" I'm on a
    > plan that's...oh somewhere around six years old, and I figure its about time
    > to upgrade. And is that "Retention FAQ" pretty accurate?
    >
    > EC


    It's accurate, if your honest with yourself regarding the factors listed.

    >
    >
    >
    > "Mike" <[email protected]> wrote in message
    > news:[email protected]
    > > I have been a Sprint customer for over 3 years.
    > > First with a 2 year contract, then a 1 year contract.
    > > Now month to month.
    > >
    > > I pay about 40 a month for 400 minutes and nights/wkend starting at
    > > 8pm.
    > >
    > > I got a call last month offering to upgrade me to 500 minutes and
    > > nights at 7pm for the same price but with a 2 yr contract.
    > >
    > > Would I be able to get a better plan if I called the Retention
    > > department?
    > > Thats what a friend suggested.
    > > He said they might even give me credit toward a new phone (I have the
    > > samsung flip phone 8500?).
    > > He says I should call and say I want to quit, etc...
    > >
    > > Is this a good idea?
    > > What plans are available?
    > >
    > > Thanks




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