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  1. #1
    RÝbert M.
    Guest
    In article <[email protected]>,
    bubba <[email protected]> wrote:

    > RÝbert M <[email protected]> wrote in
    > news:[email protected]:
    >
    > > In article <[email protected]>,
    > > bubba <[email protected]> wrote:
    > >
    > >> NO access to my account via vision. It took 30 min to fillout the
    > >> trouble ticket lol then a responce time of 51 hours to look into
    > >> problem roflmao
    > >>
    > >> drx

    > >
    > > Had you changed your plan this billing period?
    > >

    >
    > No I have already been down that road. I tell all CSR's not to change my
    > plan in any way on every call.
    >
    > It is working again, but for how long!
    >
    > They can not seem to keep their systems working.



    I never understood why they decided to dump Convergys early last rear
    and then at the last minute gave them a major contract expansion and
    extension.

    Isnt it Convergys that messed up AT&T Wireless?



    See More: sprint xxxxx at customers service




  2. #2
    O/Siris
    Guest

    Re: sprint xxxxx at customers service

    In article <rmarkoff-F8BD8F.09315027052004
    @news06.east.earthlink.net>, [email protected] says...
    >=20
    >=20
    > I never understood why they decided to dump Convergys early last rear=20
    > and then at the last minute gave them a major contract expansion and=20
    > extension.


    It wasn't last minute. By the time the renegotiation occurred, we'd=20
    already made our decision about the billing system upgrade.

    >=20
    > Isnt it Convergys that messed up AT&T Wireless?
    >=20


    A lot of things messed them up. AT&T messed up AT&T.


    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



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