Results 1 to 13 of 13
  1. #1
    Eric
    Guest
    I would never buy a phone from Radio Shack, unless it was to replace an
    old phone or upgrade. From what I have read on here, and from what I
    have overheard in conversations by their reps to potential customers,
    Radio Shack is not reliable to activate your service correctly, nor give
    you direct, easy-to-understand answers.

    The RS near my house has hidden all of the reglular Free and Clear plan
    brochures, so browsing customers only see the Fair and Flexible plans,
    which are expensive if one is shopping for a higher-end plan. The reps
    also misreprent Verizon, by saying that Sprint has better coverage
    indoors (and hassle-free customer service) -- and that is an outright
    lie in my area.

    Radio Shack is overpriced... from their cell phones, to their
    accessories, to their dvd players to their batteries.




    See More: Radio Shack




  2. #2
    Robert M.
    Guest

    Re: Radio Shack

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > I would never buy a phone from Radio Shack, unless it was to replace an
    > old phone or upgrade. From what I have read on here, and from what I
    > have overheard in conversations by their reps to potential customers,
    > Radio Shack is not reliable to activate your service correctly, nor give
    > you direct, easy-to-understand answers.
    >
    > The RS near my house has hidden all of the reglular Free and Clear plan
    > brochures, so browsing customers only see the Fair and Flexible plans,
    > which are expensive if one is shopping for a higher-end plan. The reps
    > also misreprent Verizon, by saying that Sprint has better coverage
    > indoors (and hassle-free customer service) -- and that is an outright
    > lie in my area.
    >
    > Radio Shack is overpriced... from their cell phones, to their
    > accessories, to their dvd players to their batteries.


    But if you don't live near a Fry's and you need some small pieces/part;
    Radio Shack may be the only place one can obtain it without waiting on
    Mailorder.



  3. #3
    Eric
    Guest

    Re: Radio Shack

    (Robert=A0M.) wrote:
    > But if you don't live near a Fry's and you need
    > some small pieces/part; Radio Shack may be
    > the only place one can obtain it without
    > waiting on Mailorder.


    That's true. But I was mainly referring to people who live in
    moderately-sized communities who can choose from a Fry's, Best Buy,
    Circuit City, Radio Shack, etc.

    Eric




  4. #4
    DavyDE
    Guest

    Re: Radio Shack


    "Eric" <[email protected]> wrote in message
    news:[email protected]
    > I would never buy a phone from Radio Shack, unless it was to replace an
    > old phone or upgrade. From what I have read on here, and from what I
    > have overheard in conversations by their reps to potential customers,
    > Radio Shack is not reliable to activate your service correctly, nor give
    > you direct, easy-to-understand answers.
    >
    > The RS near my house has hidden all of the reglular Free and Clear plan
    > brochures, so browsing customers only see the Fair and Flexible plans,
    > which are expensive if one is shopping for a higher-end plan. The reps
    > also misreprent Verizon, by saying that Sprint has better coverage
    > indoors (and hassle-free customer service) -- and that is an outright
    > lie in my area.
    >
    > Radio Shack is overpriced... from their cell phones, to their
    > accessories, to their dvd players to their batteries.
    >


    I was one of the few who actually had the customer's best intentions at
    heart, but was always ridiculed for being goody-goody, 'cause customers do
    not salespeople to be honest. But don't blame the salespeople 100%, the
    District Office rains down memos daily requiring sales goals and what
    techniques to use. Keeping certain brochures from customers is not anything
    new, plus the phones are so fondled by playful employees it's not even
    funny.
    As for misrepresenting Verizon by saying Sprint has more coverage, there's
    currently more monetary incentives to sell Sprint at the moment.If Verizon
    is running a promotion that pays extra commission on particular plans and
    phones the same employees will swear Verizon has coverage all the way to the
    moon. Don't blame them so much, they get paid straight commission and
    spiffs.





  5. #5
    Mike
    Guest

    Re: Radio Shack

    DavyDE wrote:

    > I was one of the few who actually had the customer's best intentions at
    > heart, but was always ridiculed for being goody-goody, 'cause customers do
    > not salespeople to be honest. But don't blame the salespeople 100%, the
    > District Office rains down memos daily requiring sales goals and what
    > techniques to use. Keeping certain brochures from customers is not anything
    > new, plus the phones are so fondled by playful employees it's not even
    > funny.


    "'cause customers do not salespeople to be honest."
    Were you looking for 'want'? If so, I agree. I had a customer come to me
    in October or November and ask me a rather obscure question about Sprint
    billing practices. He had been on AT&T and didn't want Sprint to bill
    him in the same way because of some issues. I checked the terms and
    conditions and found that Sprint did bill in the same way, and told him
    as much. Fast forward to two weeks ago. The guy comes into my store and
    tells me that I need to talk to the people in Denver. Seems someone
    there told him that the billing doesn't work that way, so he bought it.
    He used an odd term for the billing practice, so I recognized him. When
    I told him that I'd spoken to him months earlier, he told me that he had
    been in perhaps half of our locations and bought it from the first
    person that told him that Sprint used the billing methods he wanted. Go
    figure.

    "Keeping certain brochures from customers is not anything new, plus the
    phones are so fondled by playful employees it's not even funny."

    Er... What? Um. I really would love to know what you're talking about...
    Unless I don't, that is.

    > As for misrepresenting Verizon by saying Sprint has more coverage, there's
    > currently more monetary incentives to sell Sprint at the moment.If Verizon
    > is running a promotion that pays extra commission on particular plans and
    > phones the same employees will swear Verizon has coverage all the way to the
    > moon. Don't blame them so much, they get paid straight commission and
    > spiffs.


    As a salesperson, facts should always be facts. "Does this take
    pictures?" The answer is a fact. Can I roam with this phone? Again, the
    answer is a fact. Salespeople will taylor their presentation of facts,
    but should never lie.

    I like to go a little beyond that. I don't like to mislead customers
    with the truth. Misleading with the truth would be saying something like
    "Yes, the Sprint data plans start at $40 for internet access, and hey,
    they don't care how much time you spend on the internet!" All of a
    sudden, without lying, I've made a customer think they have an unlimited
    data plan for $40 a month. I hate this practice, mostly because I end up
    with disconnects and slightly unhinged customers at my counter.

    Salespeople generally will give opinions when asked for opinions. "Is
    this phone good?" "Are these plans cheap?" "Are customer service people
    friendly?" All of these questions ask the salesperson to form an opinion
    on a quality of their product or the product of a competitor. Almost
    without exception, if you ask a salesperson to form an opinion of
    something they are trying to sell, the opinion they relate to you will
    be favorable to their product... This shouldn't be surprising.

    -mike



  6. #6
    Robert M.
    Guest

    Re: Radio Shack

    In article <[email protected]>,
    Mike <[email protected]> wrote:

    > As a salesperson, facts should always be facts. "Does this take
    > pictures?" The answer is a fact. Can I roam with this phone? Again, the
    > answer is a fact. Salespeople will taylor their presentation of facts,
    > but should never lie.


    or "Can I get coverage on the east side of town?"

    Radio Shack semihonest answer might be "Well we sell a lot of them to
    the folks over there".

    When you have salespeople paid on commission they will usually say what
    it takes to make the sale, Radio Shack, Sprint AT&TWS or any of them.



  7. #7
    Kev
    Guest

    Re: Radio Shack


    "Eric" <[email protected]> wrote in message
    news:[email protected]
    > I would never buy a phone from Radio Shack, unless it was to replace an
    > old phone or upgrade. From what I have read on here, and from what I
    > have overheard in conversations by their reps to potential customers,
    > Radio Shack is not reliable to activate your service correctly, nor give
    > you direct, easy-to-understand answers.
    >
    > The RS near my house has hidden all of the reglular Free and Clear plan
    > brochures, so browsing customers only see the Fair and Flexible plans,
    > which are expensive if one is shopping for a higher-end plan. The reps
    > also misreprent Verizon, by saying that Sprint has better coverage
    > indoors (and hassle-free customer service) -- and that is an outright
    > lie in my area.
    >
    > Radio Shack is overpriced... from their cell phones, to their
    > accessories, to their dvd players to their batteries.
    >






  8. #8
    Kev
    Guest

    Re: Radio Shack

    Have you even compared prices on the phones? In fact typicaly the
    prices are lower at an RS, since they add their own instant rebates on top
    of the carriers rebates. I'm also not sure how my 39.99 dvd player that I
    bought from them is overpriced compared to the same one at Target for
    49.99.......Oh wait, if I bought it from Target though, they only take care
    of it within 90 days, if you buy it from RS, they service it for the entire
    time of its warranty..

    Personally, I like the fact that nearly everyone has a RadioShack near their
    house...if that means that they aren't getting a lower price than the 45
    minute drive to Best Buy, then so be it. Convienence and service is
    typically the reason they can ( but lately don't try to) command a higher
    price. On Wireless, they're usually the best deal you can find....at least
    from a reputable company. Then again, for price shoppers, there's always a
    guy with a truck in an alley that will save ya a couple bucks...

    By the way, is it possible that they've either changed the appearance of
    the regular plans, or simply run out? And that there isn't some amazing
    conspiracy to get you to sign up for the flexible plans that they get
    compensated the same amount for helping you select? I'm sure any
    salesperson worth their salt would be happy to tell you all about the rate
    plans that you were interested in, even if they didn't have the guides on
    display.

    "Eric" <[email protected]> wrote in message
    news:[email protected]
    > I would never buy a phone from Radio Shack, unless it was to replace an
    > old phone or upgrade. From what I have read on here, and from what I
    > have overheard in conversations by their reps to potential customers,
    > Radio Shack is not reliable to activate your service correctly, nor give
    > you direct, easy-to-understand answers.
    >
    > The RS near my house has hidden all of the reglular Free and Clear plan
    > brochures, so browsing customers only see the Fair and Flexible plans,
    > which are expensive if one is shopping for a higher-end plan. The reps
    > also misreprent Verizon, by saying that Sprint has better coverage
    > indoors (and hassle-free customer service) -- and that is an outright
    > lie in my area.
    >
    > Radio Shack is overpriced... from their cell phones, to their
    > accessories, to their dvd players to their batteries.
    >






  9. #9
    Eric
    Guest

    Re: Radio Shack

    [email protected] (Kev) wrote:
    > By the way, is it possible that they've either
    > changed the appearance of the regular plans,
    > or simply run out? And that there isn't some
    > amazing conspiracy to get you to sign up for
    > the flexible plans


    That's not what O/Siris (a Sprint PCS employee) said. He admitted that
    Sprint *is* pushing the F&F plans as consumer plans... and reserving F&C
    for business plans. So there is a conspiracy to get new customers to
    sign up with the flexible plans.

    Eric




  10. #10
    Kev
    Guest

    Re: Radio Shack

    It is possible that Sprint pays its employees differently than another
    company pays theirs. Aside from that, I really don't think its simply a
    sinister new plot to make money on the plan. In fact I really have to
    commend them for breaking free from the traditional plans that everyone else
    offers exclusively...perhaps they at Sprint are being paid extra as
    incentive to HELP their customers make a better choice. Lets face it, after
    years and years of these traditional plan, its probably a difficult concept
    to grasp, and would require more time/explanation... I would think the
    compensation would be higher, as it requires more effort.

    "Eric" <[email protected]> wrote in message
    news:[email protected]
    > [email protected] (Kev) wrote:
    > > By the way, is it possible that they've either
    > > changed the appearance of the regular plans,
    > > or simply run out? And that there isn't some
    > > amazing conspiracy to get you to sign up for
    > > the flexible plans

    >
    > That's not what O/Siris (a Sprint PCS employee) said. He admitted that
    > Sprint *is* pushing the F&F plans as consumer plans... and reserving F&C
    > for business plans. So there is a conspiracy to get new customers to
    > sign up with the flexible plans.
    >
    > Eric
    >






  11. #11
    Røbert M.
    Guest

    Re: Radio Shack

    In article <[email protected]>,
    "Kev" <[email protected]> wrote:

    > It is possible that Sprint pays its employees differently than another
    > company pays theirs. Aside from that, I really don't think its simply a
    > sinister new plot to make money on the plan. In fact I really have to
    > commend them for breaking free from the traditional plans that everyone else
    > offers exclusively...perhaps they at Sprint are being paid extra as
    > incentive to HELP their customers make a better choice. Lets face it, after
    > years and years of these traditional plan, its probably a difficult concept
    > to grasp, and would require more time/explanation... I would think the
    > compensation would be higher, as it requires more effort.


    They are spending an extra HUNDRED MILLION in advertising.



  12. #12
    Kev
    Guest

    Re: Radio Shack

    People -in general- are pretty dumb....go to a store and watch them need it
    explained to them over and over before they pretend to understand what the
    sales rep is saying........its actually pretty sad.
    "Røbert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Kev" <[email protected]> wrote:
    >
    > > It is possible that Sprint pays its employees differently than another
    > > company pays theirs. Aside from that, I really don't think its simply a
    > > sinister new plot to make money on the plan. In fact I really have to
    > > commend them for breaking free from the traditional plans that everyone

    else
    > > offers exclusively...perhaps they at Sprint are being paid extra as
    > > incentive to HELP their customers make a better choice. Lets face it,

    after
    > > years and years of these traditional plan, its probably a difficult

    concept
    > > to grasp, and would require more time/explanation... I would think the
    > > compensation would be higher, as it requires more effort.

    >
    > They are spending an extra HUNDRED MILLION in advertising.






  13. #13
    Røbert M.
    Guest

    Re: Radio Shack

    In article <[email protected]>,
    "Kev" <[email protected]> wrote:

    > People -in general- are pretty dumb....go to a store and watch them need it
    > explained to them over and over before they pretend to understand what the
    > sales rep is saying........its actually pretty sad.


    Worse is the customers who expect a salesperson to be totally honest and
    all-knowing.



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