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  1. #1
    RÝbert M.
    Guest
    As reported earlier this week at
    http://www.sprintpcsinfo.com:

    Sprint has shut down their phone number that allowed customers to
    request one-time credits for unsatisfactory or defective downloads
    purchased online from Sprint's Vision download store.
    Calling the number, 1-877-788-0743, now presents customers with the
    message "Thank you for calling Sprint for assistance with your PCS
    service. For issues with premium services, please visit My Content
    Manager at sprintpcs.com".
    This number was an easy solution to customers that could not use their
    monthly Vision Pack credit, such as Pocket PC owners as well as most
    Palm-based PDA customers. However, it was often abused by many that just
    wanted an easy $10 a month credit on their bill, as it was not verified
    in any way. Customers must now call customer service for any credit
    requests for premium services, and it appears that PDA owners are left
    without any method of using their Vision Pack credit.



    See More: Sprint Kills Premium Services Credit Line




  2. #2
    Eric
    Guest

    Re: Sprint Kills Premium Services Credit Line

    [email protected] (R=F8bert=A0M.) wrote:
    > As reported earlier this week at
    > http://www.sprintpcsinfo.com:
    > Sprint has shut down their phone number that
    > allowed customers to request one-time
    > credits for unsatisfactory or defective
    > downloads purchased online from Sprint's
    > Vision download store. However, it was often
    > abused by many that just wanted an easy $10
    > a month credit on their bill, as it was not
    > verified in any way. Customers must now call
    > customer service for any credit requests for
    > premium services,


    Not defending Sprint here, but that is what happens when people think
    that Sprint "owes" them something, and take it out by "discounting"
    their bill in this fashion. Dishonest people also ruined the Referral
    Program, and, I would venture a guess, start to dismantle the "Dropped
    Call Credit" feature.

    I think Sprint should have thought of a more secure, verifiable way to
    offer credits to people for faulty/bad downloads, or a way to verify
    actual referrals and not rely on automated systems. But those dishonest
    customers also have to take some resposbility as well for ruining these
    programs for the majority who are honest about their credits/referrals.

    Now, people who honestly seek credits and referrals have to jump through
    extra, time-consuming hoops because some people out there try to lower
    their bills in any way possible.

    Eric




  3. #3
    RÝbert M.
    Guest

    Re: Sprint Kills Premium Services Credit Line

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > [email protected] (RÝbert*M.) wrote:
    > > As reported earlier this week at
    > > http://www.sprintpcsinfo.com:
    > > Sprint has shut down their phone number that
    > > allowed customers to request one-time
    > > credits for unsatisfactory or defective
    > > downloads purchased online from Sprint's
    > > Vision download store. However, it was often
    > > abused by many that just wanted an easy $10
    > > a month credit on their bill, as it was not
    > > verified in any way. Customers must now call
    > > customer service for any credit requests for
    > > premium services,

    >
    > Not defending Sprint here, but that is what happens when people think
    > that Sprint "owes" them something, and take it out by "discounting"
    > their bill in this fashion. Dishonest people also ruined the Referral
    > Program, and, I would venture a guess, start to dismantle the "Dropped
    > Call Credit" feature.
    >
    > I think Sprint should have thought of a more secure, verifiable way to
    > offer credits to people for faulty/bad downloads, or a way to verify
    > actual referrals and not rely on automated systems. But those dishonest
    > customers also have to take some resposbility as well for ruining these
    > programs for the majority who are honest about their credits/referrals.
    >
    > Now, people who honestly seek credits and referrals have to jump through
    > extra, time-consuming hoops because some people out there try to lower
    > their bills in any way possible.
    >
    > Eric


    Or maybe they just want to slowly do away with such credits all-together.



  4. #4
    Eric
    Guest

    Re: Sprint Kills Premium Services Credit Line

    (R=F8bert=A0M.) wrote:
    > Or maybe they just want to slowly do away
    > with such credits all-together.


    Maybe, but I don't think that would be the case. It would be tough to
    offer the downloads of games or ringers, without offering a way to get a
    credit if there is a DL error or something. I could see them getting
    rid of the option for "Didn't like game/application" credit, but not for
    a "probably downloading/DL errors/doesn't work properly" credit.

    Eric




  5. #5
    Steven J Sobol
    Guest

    Re: Sprint Kills Premium Services Credit Line

    "R?bert M." <[email protected]> wrote:

    > Or maybe they just want to slowly do away with such credits all-together.


    Why should they not be able to prevent abuse of the system? Why is it that
    (in this particular case) they ostensibly are, and you're still roasting them
    for it? Fraudulent activity causes everyone's prices to go up - regardless
    of which industry you're in.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.




  6. #6
    O/Siris
    Guest

    Re: Sprint Kills Premium Services Credit Line

    In article <[email protected]>,=20
    [email protected] says...
    > Customers must now call customer service for any credit=20
    > requests for premium services, and it appears that PDA owners are left=20
    > without any method of using their Vision Pack credit.
    >=20


    Wow, even after quoting it, you get it wrong. And you wonder why=20
    people think you're doing this deliberately?

    On the Sprint PCS web site, select the "My Content Manager" link at=20
    the the bottom of the main page after you've logged in. Click the=20
    title for the particular download. You'll find a link to request a=20
    refund for it. And it works.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #7
    Scott Stephenson
    Guest

    Re: Sprint Kills Premium Services Credit Line


    "RÝbert M." <[email protected]> wrote in message
    news:[email protected]

    >
    > Or maybe they just want to slowly do away with such credits all-together.


    Unlikely. Even you have posted in recent months about the scammers on Ebay.
    I think what we are seeing is partially due to them specifically.

    And that brings me to a point that I hope you will carefully read and
    consider- honest. This brings to light one of the big reason that I, for
    one, have given you so much grief about some of the information you provide
    and the instances in which you provide it. Any program or group, when
    posted repeatedly in response to any and all problems (or advertised ad
    nauseum as a quick way to get credit), ultimately disappears or becomes much
    harder for the customer to use due to the abuse that eventually occurs.

    Your frequent posting of ES as the ultimate solution is a good example of
    this. All agree that ES is trained to handle any type of situation. Where
    the argument occurs regarding the posting of ES as a cure-all solution is
    from the implied impression that is given by the frequency of the posts
    mentioning them. The impression is that they are not only trained to handle
    any issue, but are also sufficiently staffed to handle every occurence of
    these problems. If this were the case, there would be no need for CS at
    all.

    Unfortunately, there is a real risk that groups like ES and programs like
    automated credits will either become extremely difficult for consumers to
    utilize, become available only after proving outrageous criteria, or
    disappear altogether (as they did in this case). And in today's world of
    cost savings, all they would have to do is play the earnings card to justify
    it. Its been done by other companies- it could happen here.





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