Results 1 to 14 of 14
  1. #1
    RÝbert M.
    Guest

    Sprint to cut 1,000 jobs at call center

    Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
    service call center in Illinois, cutting 1,000 jobs in a bid to reduce
    costs.


    <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>

    SprintPCS with the worst rated Customer Service is being proactive in
    keeping that standing?



    See More: SprintPCS improving Customer Service - NOT




  2. #2
    Scott Stephenson
    Guest

    Re: SprintPCS improving Customer Service - NOT


    "RÝbert M." <[email protected]> wrote in message
    news:[email protected]
    >
    > Sprint to cut 1,000 jobs at call center
    >
    > Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
    > service call center in Illinois, cutting 1,000 jobs in a bid to reduce
    > costs.
    >
    >
    > <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
    >
    > SprintPCS with the worst rated Customer Service is being proactive in
    > keeping that standing?


    Which recent survey are you referring to? THe two most recent do not have
    them last.





  3. #3
    Bob Smith
    Guest

    Re: SprintPCS improving Customer Service - NOT


    "RÝbert M." <[email protected]> wrote in message
    news:[email protected]
    >
    > Sprint to cut 1,000 jobs at call center
    >
    > Sprint Corp. (NYSE:FON - News) said on Friday it was closing a customer
    > service call center in Illinois, cutting 1,000 jobs in a bid to reduce
    > costs.
    >
    >
    > <http://biz.yahoo.com/rc/040604/telecoms_sprint_1.html>
    >
    > SprintPCS with the worst rated Customer Service is being proactive in
    > keeping that standing?


    Oh, by which recent rating are you talking about Phillipe. Once more ... a
    lie ...

    And they keep coming and coming and ....

    Bob





  4. #4
    WiMax0007
    Guest

    Re: SprintPCS improving Customer Service - NOT

    > Which recent survey are you referring to? THe
    > two most recent do not have them last.


    J.D. Power does.
    The Yankee group does.
    Consumer Reports does, and repeatedly too.



  5. #5
    WiMax0007
    Guest

    Re: SprintPCS improving Customer Service - NOT

    The only lie is pretending that SprintPCS Custtomer service is either

    - Acceptable
    - Improving

    We know its not acceptable as Sprint is a WLNP loser.

    We know its not improving as they keep laying people off, insuring ever
    increasing hold times.



  6. #6
    Scott Stephenson
    Guest

    Re: SprintPCS improving Customer Service - NOT


    "WiMax0007" <[email protected]> wrote in message
    news:[email protected]
    > > Which recent survey are you referring to? THe
    > > two most recent do not have them last.

    >
    > J.D. Power does.
    > The Yankee group does.
    > Consumer Reports does, and repeatedly too.


    None of those three qualify as a recent survey. Two have come out since
    these, and neither of the newer ones had Sprint last.





  7. #7
    Scott Stephenson
    Guest

    Re: SprintPCS improving Customer Service - NOT


    "WiMax0007" <[email protected]> wrote in message
    news:[email protected]
    > The only lie is pretending that SprintPCS Custtomer service is either
    >
    > - Acceptable
    > - Improving
    >
    > We know its not acceptable as Sprint is a WLNP loser.
    >
    > We know its not improving as they keep laying people off, insuring ever
    > increasing hold times.


    What study are you referring to that equates layoffs to hold times?





  8. #8
    O/Siris
    Guest

    Re: SprintPCS improving Customer Service - NOT

    In article <[email protected]>, wimax0007
    @aol.com says...
    > The only lie is pretending that SprintPCS Custtomer service is either
    >=20
    > - Acceptable=20
    > - Improving
    >=20
    > We know its not acceptable as Sprint is a WLNP loser.
    >=20
    > We know its not improving as they keep laying people off, insuring ever
    > increasing hold times.
    >=20


    You've still failed to show that hold times are up *or* rising.

    As usual, Phillie, when the facts aren't there, you make them up.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  9. #9
    Meager landis
    Guest

    Re: SprintPCS improving Customer Service - NOT

    Perhaps Sprint is getting rid of people because they are having less
    prolems to deal with.

    I seldom call CS. Once in several years. And that was only to
    upgrade my service.



  10. #10
    Robert M.
    Guest

    Re: SprintPCS improving Customer Service - NOT

    In article <[email protected]>,
    Meager landis <[email protected]> wrote:

    > Perhaps Sprint is getting rid of people because they are having less
    > prolems to deal with.


    Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
    the first quarter of this year. Their churn rate increased.

    >
    > I seldom call CS. Once in several years. And that was only to
    > upgrade my service.




  11. #11
    Scott Stephenson
    Guest

    Re: SprintPCS improving Customer Service - NOT


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > Meager landis <[email protected]> wrote:
    >
    > > Perhaps Sprint is getting rid of people because they are having less
    > > prolems to deal with.

    >
    > Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
    > the first quarter of this year. Their churn rate increased.
    >


    No evidence of increased hold times have been reported here, or anywhere
    else, except for a slight increase the week that portability went national.
    I believe everybody was busy during that time.

    Sprint gained customers in the first quarter- if you are talking about the
    customers that left, Verizon had more. Using your own business logic, that
    would make Sprint more stable than Verizon.





  12. #12
    Bob Smith
    Guest

    Re: SprintPCS improving Customer Service - NOT


    "Robert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > Meager landis <[email protected]> wrote:
    >
    > > Perhaps Sprint is getting rid of people because they are having less
    > > prolems to deal with.

    >
    > Nope. Hold times are increasing, and SprintPCS lost 1,400,000 customers
    > the first quarter of this year. Their churn rate increased.


    So Phillipe, 3 different IDs used to post in this thread? Why the need to
    post with 3 different IDs?

    Bob





  13. #13
    Thomas T. Veldhouse
    Guest

    Re: SprintPCS improving Customer Service - NOT

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    O/Siris <[email protected]> wrote:
    >
    > You've still failed to show that hold times are up *or* rising.
    >
    > As usual, Phillie, when the facts aren't there, you make them up.
    >


    I have talked with them four times over the last week. The first time
    had a 5 minute hold time. The last three had NO hold time. Two were on
    the weekend, on Sunday morning around 10AM. I called back because an
    ESN swap didn't go through. It went pretty flawlessly other than that.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  14. #14
    Thomas T. Veldhouse
    Guest

    Re: SprintPCS improving Customer Service - NOT

    -----BEGIN PGP SIGNED MESSAGE-----
    Hash: SHA1

    Bob Smith <[email protected]> wrote:
    >
    > So Phillipe, 3 different IDs used to post in this thread? Why the need to
    > post with 3 different IDs?
    >
    > Bob
    >


    He is just doing it to be a dink. Whoa ... I haven't used that work in
    several years

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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