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  1. #1
    John Salerno
    Guest
    I just called *2 and got the message that they aren't in. Since when can't
    you call 24 hours/day?





    See More: business hours???




  2. #2
    Røbert M.
    Guest

    Re: business hours???

    In article <[email protected]>,
    "John Salerno" <[email protected]> wrote:

    > I just called *2 and got the message that they aren't in. Since when can't
    > you call 24 hours/day?


    If you have a Business Account, they aren't available 24/7.

    On the other hand, maybe its another example of wanting to keep
    their position as WORST in Customer Service.



  3. #3
    John Salerno
    Guest

    Re: business hours???

    Røbert M. wrote:
    > In article <[email protected]>,
    > "John Salerno" <[email protected]> wrote:
    >
    >> I just called *2 and got the message that they aren't in. Since when
    >> can't you call 24 hours/day?

    >
    > If you have a Business Account, they aren't available 24/7.
    >
    > On the other hand, maybe its another example of wanting to keep
    > their position as WORST in Customer Service.


    I have a regular account, but I've called well past 10pm, even on Sunday,
    and people were there. I think it's the second option.





  4. #4
    Røbert M.
    Guest

    Re: business hours???

    In article <[email protected]>,
    "John Salerno" <[email protected]> wrote:

    > Røbert M. wrote:
    > > In article <[email protected]>,
    > > "John Salerno" <[email protected]> wrote:
    > >
    > >> I just called *2 and got the message that they aren't in. Since when
    > >> can't you call 24 hours/day?

    > >
    > > If you have a Business Account, they aren't available 24/7.
    > >
    > > On the other hand, maybe its another example of wanting to keep
    > > their position as WORST in Customer Service.

    >
    > I have a regular account, but I've called well past 10pm, even on Sunday,
    > and people were there. I think it's the second option.


    24 hour support is now History. Sounds like grounds for anyone to get
    out of their contract.

    You have a phone problem at night now, tough luck.



  5. #5
    Scott Stephenson
    Guest

    Re: business hours???


    "Røbert M." <[email protected]> wrote in message
    news:[email protected]

    >
    > 24 hour support is now History. Sounds like grounds for anyone to get
    > out of their contract.


    Which part of the Service Agreement has been breached? Hint- there is
    nothing about 24 hour support in any version of it. No grounds for voiding
    the agreement.






  6. #6
    O/Siris
    Guest

    Re: business hours???

    In article <[email protected]>,=20
    [email protected] says...
    > In article <[email protected]>,
    > "John Salerno" <[email protected]> wrote:
    >=20
    > > I just called *2 and got the message that they aren't in. Since when ca=

    n't
    > > you call 24 hours/day?

    >=20
    > If you have a Business Account, they aren't available 24/7.
    >=20
    > On the other hand, maybe its another example of wanting to keep
    > their position as WORST in Customer Service.
    >=20


    Good Lord, Phillie, I thought even you wouldn't be that stupid. The=20
    phone queues have been shutting down at 9PM on Sunday for more than=20
    18 months now.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #7
    WiMax0007
    Guest

    Re: business hours???

    > 24 hour support is now History. Sounds like grounds for anyone to get
    > out of their contract.


    Which part of the Service Agreement has been breached? Hint- there is
    nothing about 24 hour support in any version of it. No grounds for voiding
    the agreement.
    ==================================

    Where in the agreement does it say they may change it?

    ALL CONTRACTS ARE NOW NULL AND VOID UPON REQUEST.



  8. #8
    WiMax0007
    Guest

    Re: business hours???

    The=20
    phone queues have been shutting down at 9PM on Sunday for more than=20
    18 months now.

    =============================

    Strange, at 8 AM this moprning the *2 CSR swore that they are open till 2 AM on
    Sunday.



  9. #9
    Eric
    Guest

    Re: business hours???

    (John=A0Salerno) wrote:
    > I just called *2 and got the message that they
    > aren't in. Since when can't you call 24
    > hours/day?


    It has been that way for a number of months now, maybe even dating back
    to last summer. I believe their tech support is open 24/7, but their
    regular customer service is not.

    Eric




  10. #10
    Eric
    Guest

    Re: business hours???

    (WiMax0007) wrote:
    > Where in the agreement does it say they may
    > change it?
    > ALL CONTRACTS ARE NOW NULL AND
    > VOID UPON REQUEST.


    Where did it ever say that Customer Service was open 24 hours a day,
    seven days a week to begin with? If it said it somewhere, and then
    Sprint changed it, then it would be grounds for contract termination
    with no penalties.

    I do, however, believe that Customer Service should be open 24/7 because
    people on third shift, truck drivers, etc. shouldn't be shunned and they
    are just as important as anyone else.

    Eric




  11. #11
    O/Siris
    Guest

    Re: business hours???

    In article <[email protected]l.com>, wimax0007
    @aol.com says...
    >=20
    > Strange, at 8 AM this moprning the *2 CSR swore that they are open till 2=

    AM on
    > Sunday.
    >=20
    >=20


    And how long were on hold?

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  12. #12
    Scott Stephenson
    Guest

    Re: business hours???


    "WiMax0007" <[email protected]> wrote in message
    news:[email protected]
    > > 24 hour support is now History. Sounds like grounds for anyone to get
    > > out of their contract.

    >
    > Which part of the Service Agreement has been breached? Hint- there is
    > nothing about 24 hour support in any version of it. No grounds for

    voiding
    > the agreement.
    > ==================================
    >
    > Where in the agreement does it say they may change it?
    >
    > ALL CONTRACTS ARE NOW NULL AND VOID UPON REQUEST.


    Thanks for proving the point. I would love to be present in court when you
    explain to the judge why the contract should be voided for a condition not
    specified in the agreement. And when Sprint gets the chance to ask just
    how the lack of a person to talk to affects the quality of network service
    (which is mentioned in the contract), I want to be there to watch you get
    thrown out quicker than the eye can see. And when it is proven to not even
    be an industry standard, the game is finally over.

    You see, Phil- Sprint would have to actually violate the terms of the
    agreement in order to be in violation of it. See how that works? And
    because there has never been a guarantee of 24/7 customer support, ALL
    CONTRACTS REMAIN IN EFFECT.

    And as you are finding out, the hours of operation have not changed in
    months, and there is no documentation that 24/7 care was ever advertised.
    Please do a little research before giving advice.





  13. #13
    John Salerno
    Guest

    Re: business hours???

    Eric wrote:
    > (John Salerno) wrote:
    >> I just called *2 and got the message that they
    >> aren't in. Since when can't you call 24
    >> hours/day?

    >
    > It has been that way for a number of months now, maybe even dating
    > back to last summer. I believe their tech support is open 24/7, but
    > their regular customer service is not.
    >
    > Eric


    wow, i never realized that...i guess it's been a while....





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