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  1. #1
    Mark L
    Guest
    Was wondering what people are being offered/given for a replacement phone
    when you make the insurance claim. The reason I ask is because I think I'm
    going to be taking my phone in to have it tested in the next couple of days,
    and i'm pretty sure it's gonna fail so I was just curious. I have the Sanyo
    4900 currently, and I'm not eligible for a new phone with rebate, but if
    insurance is giving out good phones, I might just go that route.

    Also, anyone here have a review on the VI-5225 from LG?

    Thanks,

    Mark





    See More: phone replacement under insurance?




  2. #2
    Mark L
    Guest

    Re: phone replacement under insurance?


    "Mark L" <[email protected]> wrote in message
    news:[email protected]
    >I have the Sanyo 4900 currently, and I'm not eligible for a new phone with

    rebate, but if
    > insurance is giving out good phones, I might just go that route.
    >
    > Also, anyone here have a review on the VI-5225 from LG?
    >
    > Thanks,
    >
    > Mark
    >
    >

    *CORRECTION*... I AM eligible for the rebate

    Mark





  3. #3
    Røbert M.
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,
    "Mark L" <[email protected]> wrote:

    > Was wondering what people are being offered/given for a replacement phone
    > when you make the insurance claim. The reason I ask is because I think I'm
    > going to be taking my phone in to have it tested in the next couple of days,
    > and i'm pretty sure it's gonna fail so I was just curious. I have the Sanyo
    > 4900 currently, and I'm not eligible for a new phone with rebate, but if
    > insurance is giving out good phones, I might just go that route.


    Typically refurbished junk, after copay.



  4. #4
    Eric
    Guest

    Re: phone replacement under insurance?

    (R=F8bert=A0M.) wrote:
    > Typically refurbished junk, after copay.


    Copay is $35, and they will usually send you a refurbished version of
    your model of phone. If your phone is old, you will get the next
    closest replacement that is currently being offered, which would also be
    a refurb...

    Plus, you would eliminate yourself from the Sprint Handset Upgrade
    program for another 18 months.

    Eric




  5. #5
    Røbert M.
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > (Røbert*M.) wrote:
    > > Typically refurbished junk, after copay.

    >
    > Copay is $35, and they will usually send you a refurbished version of
    > your model of phone. If your phone is old, you will get the next
    > closest replacement that is currently being offered, which would also be
    > a refurb...
    >
    > Plus, you would eliminate yourself from the Sprint Handset Upgrade
    > program for another 18 months.


    Allegedly not, but in practice usually yes.



  6. #6
    O/Siris
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,=20
    [email protected] says...
    >=20
    > Plus, you would eliminate yourself from the Sprint Handset Upgrade
    > program for another 18 months.
    >=20
    > Eric
    >=20
    >=20


    That's been fixed, Eric. Refurbished phones do *not* reset the 18-
    month "clock".

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #7
    O/Siris
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,=20
    [email protected] says...
    >=20
    > Plus, you would eliminate yourself from the Sprint Handset Upgrade
    > program for another 18 months.
    >=20
    >=20


    Just to use myself as an example: In December, I purchased a VM4500=20
    from a friend who was porting out. Before that, my N400 was=20
    activated in February. The rebate eligibility tool at=20
    http://www.sprintrebates.com accurately states that I still qualify=20
    for the upgrade program in August.

    I had one customer ask about this tonight after receiving the ERP=20
    phone. I assured her it would not. Confirmed it at the above site,=20
    and told her she could check it herself to see that it doesn't=20
    change.

    If a refurbished phone ever calls you ineligible for the rebate, we=20
    can and should override it.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  8. #8
    Eric
    Guest

    Re: phone replacement under insurance?

    (O/Siris) wrote:
    > That's been fixed, Eric. Refurbished phones
    > do *not* reset the 18- month "clock".


    That's good to hear. It's nice to know that Sprint recognizes that
    if a customer has to have a phone replaced, that its not always their
    fault, and will still reward them with the upgrade program.

    Eric




  9. #9
    Robert M.
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > (O/Siris) wrote:
    > > That's been fixed, Eric. Refurbished phones
    > > do *not* reset the 18- month "clock".

    >
    > That's good to hear. It's nice to know that Sprint recognizes that
    > if a customer has to have a phone replaced, that its not always their
    > fault, and will still reward them with the upgrade program.


    Its not fully fixed. The clock will be wrong, but the CSR is supposed to
    catch that its a replacement phone. And you know how good CSRs are about
    being knowledgeable?



  10. #10
    Eric
    Guest

    Re: phone replacement under insurance?

    (Robert=A0M.) wrote:
    > Its not fully fixed. The clock will be wrong, but
    > the CSR is supposed to catch that its a
    > replacement phone. And you know how good
    > CSRs are about being knowledgeable?


    Well, it is at least a step in the right direction. Before, anyone who
    would have a replacement phone would be told a flat out "Sorry, we can't
    help you"... but now, even if you get a difficult CSR, you have a leg to
    stand on and point out that you swapped phones only because the original
    was defective. Therefore, still letting you qualify for the Handset
    Upgrade Program.

    Eric




  11. #11
    Røbert M.
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,
    [email protected] (Eric) wrote:

    > (Robert*M.) wrote:
    > > Its not fully fixed. The clock will be wrong, but
    > > the CSR is supposed to catch that its a
    > > replacement phone. And you know how good
    > > CSRs are about being knowledgeable?

    >
    > Well, it is at least a step in the right direction. Before, anyone who
    > would have a replacement phone would be told a flat out "Sorry, we can't
    > help you"... but now, even if you get a difficult CSR, you have a leg to
    > stand on and point out that you swapped phones only because the original
    > was defective. Therefore, still letting you qualify for the Handset
    > Upgrade Program.


    Hopefully it works that way. I'm waiting to receive a replacement for my
    defective 5400. Apparently there is a giant file of "known Sanyo
    issues", and Sprint folks will suddenly clam up if you mention it.

    My theory is that some chips get hot during a call, and long calls cause
    the heat to negatively impact the circuitry.

    I asked Sanyo and got a form letter answer:

    " All issues concerning Sanyo phones have been made
    available to Sprint service. Please contact Sprint to make
    adjustments to any affected phones "



  12. #12
    O/Siris
    Guest

    Re: phone replacement under insurance?

    In article <[email protected]>,=20
    [email protected] says...
    >=20
    > Its not fully fixed.=20
    >=20


    Yes it is. For refurbished phones, the clock is not reset. Period.

    If you accept a corporate discount, and that requires a new account=20
    number, that's not fixed yet. If you move to a different market,=20
    that's not fixed yet. If you're given a new phone, that's not fixed=20
    yet. But getting a refurbished phones *does not reset the 18-month=20
    clock.*

    You can confirm it yourself at http://www.sprintrebates.com

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



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