Sprintpcs and Samsung VI660

A friends phone is acting up intermittently. For no apparent reason it just
shuts down. As far as she can remember it only happens when being powered
by the battery.

She doesn't use the phone while attached to a charger often, but she cannot
remember it ever shutting down except when using the battery alone. When
the phone does shut down the battery level indicator has always shown at
least half full.

She took it a Sprintpcs service center. They told her the phone had either
been wet or subjected to high humidity and that voided the warranty. They
showed her a little dot on the case when the battery is removed. They told
her if the dot was pink/purple and not gold colored moisture was the
problem.

If it never fails when it's on a charger I'm highly suspicious of the
battery or the connection between the battery and the phone itself. I hate
to suggest buying a new battery to test my suspicion if that really is not
the problem. Any new phone may not use the same battery.

Now, she lives in Florida where the humidity is very high this time of year.
She cannot remember ever getting the phone wet.

As anyone else run into this problem with Sprint? Any suggestions for
resolution?

She had the phone checked in North Carolina and will have checked locally
here in Florida when she returns.

She still has here old LG phone that she used before buying the Samsung.
Should she be able to revert back to the old LG if the Samsung turns out to
be broken?

Thanks......

---

› See More: Sprintpcs and Samsung VI660

Bishoop <[email protected]> wrote:

> She still has here old LG phone that she used before buying the Samsung.
> Should she be able to revert back to the old LG if the Samsung turns out to
> be broken?

Yes.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

Bishoop wrote:
> A friends phone is acting up intermittently. For no apparent reason
> it just shuts down. As far as she can remember it only happens when
> being powered by the battery.
>
> She doesn't use the phone while attached to a charger often, but she
> cannot remember it ever shutting down except when using the battery
> alone. When the phone does shut down the battery level indicator has
> always shown at least half full.
>
> She took it a Sprintpcs service center. They told her the phone had
> either been wet or subjected to high humidity and that voided the
> warranty. They showed her a little dot on the case when the battery
> is removed. They told her if the dot was pink/purple and not gold
> colored moisture was the problem.

Yeah, we're kind of stuck on that one. If we replace that phone, then we're
eating the cost of a new one, because Samsung will reject it, saying it's
not warranty-covered. If that indicator gets wet, the phone's warranty
voids out. There's some pretty tiny electronic connections inside the phone
that, I'm told, are mighty susceptible to corrosion failure if they get wet
for even a short time. Hence that indicator strip.

If it's really indicating exposure to moisture, then I'm sorry, but you're
going to have to obtain another phone outside warranty, unless you have
Equipment Replacement Plan in effect. (Note: you may succeed in getting it
added even now, since the phone works on occasion, but LockLine may, from
what I'm told, deny the claim if the store reps havenoted the moisture
damage already).

>
> If it never fails when it's on a charger I'm highly suspicious of the
> battery or the connection between the battery and the phone itself.
> I hate to suggest buying a new battery to test my suspicion if that
> really is not the problem. Any new phone may not use the same
> battery.

It might indeed be the battery. But that moisture indicator voids even a
warranty on the battery. I suppose you could try purchasing another
battery.

>
> Now, she lives in Florida where the humidity is very high this time
> of year. She cannot remember ever getting the phone wet.
>
> As anyone else run into this problem with Sprint? Any suggestions for
> resolution?
>
> She had the phone checked in North Carolina and will have checked
> locally here in Florida when she returns.

Good idea. A second opinion in *any* situation is never a bad idea.

>
> She still has here old LG phone that she used before buying the
> Samsung. Should she be able to revert back to the old LG if the
> Samsung turns out to be broken?
>
> Thanks......

As Steven already said, yes, you can revert.

"O/Siris" <0siris@sprîntpcs.cØm> wrote in message
news:N3oyc.10675$2i5.917@attbi_s52...
| Bishoop wrote:
| > A friends phone is acting up intermittently. For no apparent reason
| > it just shuts down. As far as she can remember it only happens when
| > being powered by the battery.
| >
| > She doesn't use the phone while attached to a charger often, but she
| > cannot remember it ever shutting down except when using the battery
| > alone. When the phone does shut down the battery level indicator has
| > always shown at least half full.
| >
| > She took it a Sprintpcs service center. They told her the phone had
| > either been wet or subjected to high humidity and that voided the
| > warranty. They showed her a little dot on the case when the battery
| > is removed. They told her if the dot was pink/purple and not gold
| > colored moisture was the problem.
|
| Yeah, we're kind of stuck on that one. If we replace that phone, then
we're
| eating the cost of a new one, because Samsung will reject it, saying it's
| not warranty-covered. If that indicator gets wet, the phone's warranty
| voids out. There's some pretty tiny electronic connections inside the
phone
| that, I'm told, are mighty susceptible to corrosion failure if they get
wet
| for even a short time. Hence that indicator strip.
|
| If it's really indicating exposure to moisture, then I'm sorry, but you're
| going to have to obtain another phone outside warranty, unless you have
| Equipment Replacement Plan in effect. (Note: you may succeed in getting it
| added even now, since the phone works on occasion, but LockLine may, from
| what I'm told, deny the claim if the store reps havenoted the moisture
| damage already).
|
| >
| > If it never fails when it's on a charger I'm highly suspicious of the
| > battery or the connection between the battery and the phone itself.
| > I hate to suggest buying a new battery to test my suspicion if that
| > really is not the problem. Any new phone may not use the same
| > battery.
|
| It might indeed be the battery. But that moisture indicator voids even a
| warranty on the battery. I suppose you could try purchasing another
| battery.
|
| >
| > Now, she lives in Florida where the humidity is very high this time
| > of year. She cannot remember ever getting the phone wet.
| >
| > As anyone else run into this problem with Sprint? Any suggestions for
| > resolution?
| >
| > She had the phone checked in North Carolina and will have checked
| > locally here in Florida when she returns.
|
| Good idea. A second opinion in *any* situation is never a bad idea.
|
| >
| > She still has here old LG phone that she used before buying the
| > Samsung. Should she be able to revert back to the old LG if the
| > Samsung turns out to be broken?
| >
| > Thanks......
|
| As Steven already said, yes, you can revert.

Thanks to both of you for the knowing replies.

I'm going to play with phone when she gets back and see if I can become a
little more sure in my mind if it's just the battery causing problems. I
think I can try a little "gentle shock" testing with just the battery power
being supplied. If it fails I'll try the same thing without the battery and
the phone connected to an alternative power source.

If it my "scientific" testing points to the battery, we'll gamble, buy a
battery and see what happens.

If all that doesn't pan out for the good, I guess reverting to her old phone
in the near term and see what kind of offers Sprintpcs will come up with
when her contract expires in about six months.

Thanks again.....

In article <N3oyc.10675$2i5.917@attbi_s52>,
"O/Siris" <0siris@sprîntpcs.cØm> wrote:

> Bishoop wrote:
> > A friends phone is acting up intermittently. For no apparent reason
> > it just shuts down. As far as she can remember it only happens when
> > being powered by the battery.
> >
> > She doesn't use the phone while attached to a charger often, but she
> > cannot remember it ever shutting down except when using the battery
> > alone. When the phone does shut down the battery level indicator has
> > always shown at least half full.
> >
> > She took it a Sprintpcs service center. They told her the phone had
> > either been wet or subjected to high humidity and that voided the
> > warranty. They showed her a little dot on the case when the battery
> > is removed. They told her if the dot was pink/purple and not gold
> > colored moisture was the problem.
>
> Yeah, we're kind of stuck on that one. If we replace that phone, then we're
> eating the cost of a new one, because Samsung will reject it, saying it's
> not warranty-covered. If that indicator gets wet, the phone's warranty
> voids out. There's some pretty tiny electronic connections inside the phone
> that, I'm told, are mighty susceptible to corrosion failure if they get wet
> for even a short time. Hence that indicator strip.
>
> If it's really indicating exposure to moisture, then I'm sorry, but you're
> going to have to obtain another phone outside warranty, unless you have
> Equipment Replacement Plan in effect. (Note: you may succeed in getting it
> added even now, since the phone works on occasion, but LockLine may, from
> what I'm told, deny the claim if the store reps havenoted the moisture
> damage already).
>

Promoting dishonesting? What does Stephenson have to say about that?

> >
> > If it never fails when it's on a charger I'm highly suspicious of the
> > battery or the connection between the battery and the phone itself.
> > I hate to suggest buying a new battery to test my suspicion if that
> > really is not the problem. Any new phone may not use the same
> > battery.
>
> It might indeed be the battery. But that moisture indicator voids even a
> warranty on the battery. I suppose you could try purchasing another
> battery.

If we're going to be dishonest could he replace the sticker?



>
> >
> > Now, she lives in Florida where the humidity is very high this time
> > of year. She cannot remember ever getting the phone wet.
> >
> > As anyone else run into this problem with Sprint? Any suggestions for
> > resolution?
> >
> > She had the phone checked in North Carolina and will have checked
> > locally here in Florida when she returns.
>
> Good idea. A second opinion in *any* situation is never a bad idea.
>
> >
> > She still has here old LG phone that she used before buying the
> > Samsung. Should she be able to revert back to the old LG if the
> > Samsung turns out to be broken?
> >
> > Thanks......
>
> As Steven already said, yes, you can revert.

Røbert M. wrote:
> In article <N3oyc.10675$2i5.917@attbi_s52>,
> "O/Siris" <0siris@sprîntpcs.cØm> wrote:
>> If it's really indicating exposure to moisture, then I'm sorry, but
>> you're going to have to obtain another phone outside warranty,
>> unless you have Equipment Replacement Plan in effect. (Note: you may
>> succeed in getting it added even now, since the phone works on
>> occasion, but LockLine may, from what I'm told, deny the claim if
>> the store reps havenoted the moisture damage already).
>>
>
> Promoting dishonesting? What does Stephenson have to say about that?
>

If the phone works, then it's eligible for ERP, liar. If there's proof it's
already in need of a claim, the Lockline will refuse.

You ought to read posts more carefully before jumping off the deep end and
throwing around uncalled for accusations.



"Røbert M." <[email protected]> wrote in message
news:[email protected]...
| In article <N3oyc.10675$2i5.917@attbi_s52>,
| "O/Siris" <[email protected]> wrote:
|
| > Bishoop wrote:
| > > A friends phone is acting up intermittently. For no apparent reason
| > > it just shuts down. As far as she can remember it only happens when
| > > being powered by the battery.
| > >
| > > She doesn't use the phone while attached to a charger often, but she
| > > cannot remember it ever shutting down except when using the battery
| > > alone. When the phone does shut down the battery level indicator has
| > > always shown at least half full.
| > >
| > > She took it a Sprintpcs service center. They told her the phone had
| > > either been wet or subjected to high humidity and that voided the
| > > warranty. They showed her a little dot on the case when the battery
| > > is removed. They told her if the dot was pink/purple and not gold
| > > colored moisture was the problem.
| >
| > Yeah, we're kind of stuck on that one. If we replace that phone, then
we're
| > eating the cost of a new one, because Samsung will reject it, saying
it's
| > not warranty-covered. If that indicator gets wet, the phone's warranty
| > voids out. There's some pretty tiny electronic connections inside the
phone
| > that, I'm told, are mighty susceptible to corrosion failure if they get
wet
| > for even a short time. Hence that indicator strip.
| >
| > If it's really indicating exposure to moisture, then I'm sorry, but
you're
| > going to have to obtain another phone outside warranty, unless you have
| > Equipment Replacement Plan in effect. (Note: you may succeed in getting
it
| > added even now, since the phone works on occasion, but LockLine may,
from
| > what I'm told, deny the claim if the store reps havenoted the moisture
| > damage already).
| >
|
| Promoting dishonesting? What does Stephenson have to say about that?
|
| > >
| > > If it never fails when it's on a charger I'm highly suspicious of the
| > > battery or the connection between the battery and the phone itself.
| > > I hate to suggest buying a new battery to test my suspicion if that
| > > really is not the problem. Any new phone may not use the same
| > > battery.
| >
| > It might indeed be the battery. But that moisture indicator voids even
a
| > warranty on the battery. I suppose you could try purchasing another
| > battery.
|
| If we're going to be dishonest could he replace the sticker?
|
|
|
| >
| > >
| > > Now, she lives in Florida where the humidity is very high this time
| > > of year. She cannot remember ever getting the phone wet.
| > >
| > > As anyone else run into this problem with Sprint? Any suggestions for
| > > resolution?
| > >
| > > She had the phone checked in North Carolina and will have checked
| > > locally here in Florida when she returns.
| >
| > Good idea. A second opinion in *any* situation is never a bad idea.
| >
| > >
| > > She still has here old LG phone that she used before buying the
| > > Samsung. Should she be able to revert back to the old LG if the
| > > Samsung turns out to be broken?
| > >
| > > Thanks......
| >
| > As Steven already said, yes, you can revert.

In article <[email protected]>,
"Bishoop" <[email protected]> wrote:

> You ought to read posts more carefully before jumping off the deep end and
> throwing around uncalled for accusations.
>


Whats honest about trying to trick LockLine?
>
>
> "Røbert M." <[email protected]> wrote in message
> news:[email protected]...
> | In article <N3oyc.10675$2i5.917@attbi_s52>,
> | "O/Siris" <[email protected]> wrote:
> |
> | > Bishoop wrote:
> | > > A friends phone is acting up intermittently. For no apparent reason
> | > > it just shuts down. As far as she can remember it only happens when
> | > > being powered by the battery.
> | > >
> | > > She doesn't use the phone while attached to a charger often, but she
> | > > cannot remember it ever shutting down except when using the battery
> | > > alone. When the phone does shut down the battery level indicator has
> | > > always shown at least half full.
> | > >
> | > > She took it a Sprintpcs service center. They told her the phone had
> | > > either been wet or subjected to high humidity and that voided the
> | > > warranty. They showed her a little dot on the case when the battery
> | > > is removed. They told her if the dot was pink/purple and not gold
> | > > colored moisture was the problem.
> | >
> | > Yeah, we're kind of stuck on that one. If we replace that phone, then
> we're
> | > eating the cost of a new one, because Samsung will reject it, saying
> it's
> | > not warranty-covered. If that indicator gets wet, the phone's warranty
> | > voids out. There's some pretty tiny electronic connections inside the
> phone
> | > that, I'm told, are mighty susceptible to corrosion failure if they get
> wet
> | > for even a short time. Hence that indicator strip.
> | >
> | > If it's really indicating exposure to moisture, then I'm sorry, but
> you're
> | > going to have to obtain another phone outside warranty, unless you have
> | > Equipment Replacement Plan in effect. (Note: you may succeed in getting
> it
> | > added even now, since the phone works on occasion, but LockLine may,
> from
> | > what I'm told, deny the claim if the store reps havenoted the moisture
> | > damage already).
> | >
> |
> | Promoting dishonesting? What does Stephenson have to say about that?
> |
> | > >
> | > > If it never fails when it's on a charger I'm highly suspicious of the
> | > > battery or the connection between the battery and the phone itself.
> | > > I hate to suggest buying a new battery to test my suspicion if that
> | > > really is not the problem. Any new phone may not use the same
> | > > battery.
> | >
> | > It might indeed be the battery. But that moisture indicator voids even
> a
> | > warranty on the battery. I suppose you could try purchasing another
> | > battery.
> |
> | If we're going to be dishonest could he replace the sticker?
> |
> |
> |
> | >
> | > >
> | > > Now, she lives in Florida where the humidity is very high this time
> | > > of year. She cannot remember ever getting the phone wet.
> | > >
> | > > As anyone else run into this problem with Sprint? Any suggestions for
> | > > resolution?
> | > >
> | > > She had the phone checked in North Carolina and will have checked
> | > > locally here in Florida when she returns.
> | >
> | > Good idea. A second opinion in *any* situation is never a bad idea.
> | >
> | > >
> | > > She still has here old LG phone that she used before buying the
> | > > Samsung. Should she be able to revert back to the old LG if the
> | > > Samsung turns out to be broken?
> | > >
> | > > Thanks......
> | >
> | > As Steven already said, yes, you can revert.