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  1. #1
    Lawrence G. Mayka
    Guest
    "O/Siris" <[email protected]întpcs.com> wrote in message
    news:[email protected]
    In article <[email protected]>,
    [email protected] says...
    > I thought I already addressed that. The web site is very clear, I
    > think, about the requirements. He should point out the information
    > there.


    Incredibly, your own citation of the requirements does *not* mention two
    additional requirements: a monthly recurring charge of at least $35, and
    signing up for Vision (if one purchased a Vision phone) at $15/mo. The
    latter is precisely the hidden gotcha that burned the original poster.

    Of course, the original poster's primary complaint was that a Sprint rep
    reportedly said that "they are looking at the computer screen and your
    account has already been credited." Only recently, I got a similar
    baldfaced lie from a Discover Card rep, who promised that a chargeback had
    been definitively resolved in my favor and that my next bill would show a
    credit. At that point my chargeback had already been definitively denied.
    Luckily, my escalation of this complaint about Discover's own duplicity
    eventually resulted in the proper credit to my account.

    The point is, that baldfaced lying to a customer should result in
    *immediate* dismissal of the employee.





    See More: Sprint Online Rebate - WATCH OUT




  2. #2
    Rřbert M.
    Guest

    Re: Sprint Online Rebate - WATCH OUT

    In article <[email protected]>,
    "Lawrence G. Mayka" <[email protected]> wrote:

    > The point is, that baldfaced lying to a customer should result in
    > *immediate* dismissal of the employee.


    Lying is the norm for SprintPCS CSRs. They have handle time restraints,
    and Upsell requirements. Thats is how they are judged. Doing good by the
    caller is never considered. I even caught Executive Services lying
    recently, likely that will cause me to leave SprintPCS. How can one do
    business with liars.



  3. #3
    Thomas T. Veldhouse
    Guest

    Re: Sprint Online Rebate - WATCH OUT

    "R?bert M." <[email protected]> wrote:
    >
    > Lying is the norm for SprintPCS CSRs. They have handle time restraints,
    > and Upsell requirements. Thats is how they are judged. Doing good by the
    > caller is never considered. I even caught Executive Services lying
    > recently, likely that will cause me to leave SprintPCS. How can one do
    > business with liars.


    Yeah, right, like you would leave sprint pcs. I am quite sure you are
    under contract after your stint with AT&T WS. They won't let you come
    back without a new contract. You stated yourself that you purchased the
    Sanyo Ready-Link phone recently.

    --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1




  4. #4
    Bob Smith
    Guest

    Re: Sprint Online Rebate - WATCH OUT


    "Rřbert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Lawrence G. Mayka" <[email protected]> wrote:
    >
    > > The point is, that baldfaced lying to a customer should result in
    > > *immediate* dismissal of the employee.

    >
    > Lying is the norm for SprintPCS CSRs. They have handle time restraints,
    > and Upsell requirements. Thats is how they are judged. Doing good by the
    > caller is never considered. I even caught Executive Services lying
    > recently, likely that will cause me to leave SprintPCS. How can one do
    > business with liars.


    If there was anyone qualified to be called a liar, it's you Phillipe ... But
    that's just one of the high points in your posting resume. Maybe it's time
    to recap your history in this newsgroup.

    1) Your preference for lying.
    2) Your misquoting of other posters' messages.
    3) Your attempt to impersonate other posters here.
    4) Your unmunging of email addresses so spambots can harvest them.
    5) Your attempt to answer prior posts made in one ID with different IDs
    6) Your attempt to moderate this group on what can or can't be said.
    7) Your failure to answer simple questions asked to clarify your position
    here, when the truth comes out.
    8) Your manufacturing of false facts.
    9) Last, but certainly not least, using AT LEAST 102 different IDs here to
    avoid kill filters of others.

    #9 is a bit outdated though, as you are up to at least 113 different IDs now
    ....

    And you expect to believe anything you say here?

    So, when are you porting your service Phillipe ...?

    Bob







  5. #5
    O/Siris
    Guest

    Re: Sprint Online Rebate - WATCH OUT

    In article <[email protected]>, lgmayka000
    @ameritech.net says...
    > Incredibly, your own citation of the requirements does *not* mention two
    > additional requirements: a monthly recurring charge of at least $35, and
    > signing up for Vision (if one purchased a Vision phone) at $15/mo. The
    > latter is precisely the hidden gotcha that burned the original poster.
    >=20


    I wasn't asked for a comprehensive listing of the requirements. I=20
    was speaking only of how to get them confirmed. And, as you point=20
    out, the Vision requirement is listed. I don't see how that=20
    qualifies as hidden.

    Which is *not* to excuse what the rep did.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  6. #6
    O/Siris
    Guest

    Re: Sprint Online Rebate - WATCH OUT

    In article <rmarkoff-4B74E6.08431006072004
    @news03.east.earthlink.net>, [email protected] says...
    > Lying is the norm for SprintPCS CSRs. They have handle time restraints,=

    =20
    > and Upsell requirements. Thats is how they are judged. Doing good by the=

    =20
    > caller is never considered.
    >=20


    The $350 I earn every month for both Customer Satisfaction and One=20
    Call Resolution scores would disagree with you.

    Both of which are based on what the customer reports.

    It is *not* the norm.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #7
    Steven J Sobol
    Guest

    Re: Sprint Online Rebate - WATCH OUT

    Thomas T. Veldhouse <[email protected]> wrote:

    > Yeah, right, like you would leave sprint pcs. I am quite sure you are
    > under contract after your stint with AT&T WS. They won't let you come
    > back without a new contract. You stated yourself that you purchased the
    > Sanyo Ready-Link phone recently.


    Except now, here and in alt.cellular, he's crowing about his Motorola V400,
    which as we all know is not sold by Sprint. He seems to have trouble getting
    his lies straight.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  8. #8
    Steven J Sobol
    Guest

    Re: Sprint Online Rebate - WATCH OUT

    O/Siris <[email protected]?ntpcs.com> wrote:

    > The $350 I earn every month for both Customer Satisfaction and One
    > Call Resolution scores would disagree with you.


    <sarcasm>
    Yeah, whatever, everyone knows you're a lying, cheating SOB. I bet you
    kick your dog when you get out of bed every morning, too. Stupid evil SPCS
    employees.
    </sarcasm>

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  9. #9
    Scott Stephenson
    Guest

    Re: Sprint Online Rebate - WATCH OUT


    "Rřbert M." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Lawrence G. Mayka" <[email protected]> wrote:
    >
    > > The point is, that baldfaced lying to a customer should result in
    > > *immediate* dismissal of the employee.

    >
    > Lying is the norm for SprintPCS CSRs. They have handle time restraints,


    Proof, please (and that means something other than a Usenet posting).

    > and Upsell requirements.


    Proof, please (and that means something other than a Usenet posting).

    >Thats is how they are judged. Doing good by the
    > caller is never considered. I even caught Executive Services lying
    > recently, likely that will cause me to leave SprintPCS.


    Yeah- we've heard that song before. The next thing will be the mention of a
    Non-Disclosure Agreement.

    > How can one do
    > business with liars.


    Probably the same way one would do business with people who make up things
    to support their wild accusations.





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