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  1. #1
    Dave K.
    Guest
    Hey gang-

    My wife and I finally retired our SCH8500s yesterday and got two new
    A680s. A day later, they still are unable to connect to any Vision
    services (yes, we switched from the old Wireless Web to Vision when we
    bought the phones.)

    Should it be taking this long for Vision to go active? Thanks!

    Dave

    --

    Email reply to [email protected] after removing the NOSPAM



    See More: How long for Vision to activate?




  2. #2
    Røbert M.
    Guest

    Re: How long for Vision to activate?

    In article <1ggk1a6.oo97v4109kuasN%[email protected]>,
    [email protected] (Dave K.) wrote:

    > Hey gang-
    >
    > My wife and I finally retired our SCH8500s yesterday and got two new
    > A680s. A day later, they still are unable to connect to any Vision
    > services (yes, we switched from the old Wireless Web to Vision when we
    > bought the phones.)
    >
    > Should it be taking this long for Vision to go active? Thanks!
    >
    > Dave


    Should be minutes of they do it right. And make sure they adjust the
    billing to start only when your Vision starts working, not when you
    asked for it.



  3. #3
    Bob Smith
    Guest

    Re: How long for Vision to activate?


    "Dave K." <[email protected]> wrote in message
    news:1ggk1a6.oo97v4109kuasN%[email protected]
    > Hey gang-
    >
    > My wife and I finally retired our SCH8500s yesterday and got two new
    > A680s. A day later, they still are unable to connect to any Vision
    > services (yes, we switched from the old Wireless Web to Vision when we
    > bought the phones.)
    >
    > Should it be taking this long for Vision to go active? Thanks!
    >
    > Dave


    It could. Suggest you call from a landline to 888-211-4727 and ask for
    Vision tech support.

    Bob





  4. #4
    Dave K.
    Guest

    Re: How long for Vision to activate?

    Thanks gang- it magically went active about 15 minutes ago. Total of
    about a 24-hour delay.

    Dave


    --

    Email reply to [email protected] after removing the NOSPAM



  5. #5
    O/Siris
    Guest

    Re: How long for Vision to activate?

    In article <rmarkoff-BE8B75.12025707072004
    @news03.east.earthlink.net>, [email protected] says...
    > In article <1ggk1a6.oo97v4109kuasN%[email protected]>,
    > [email protected] (Dave K.) wrote:
    >=20
    > > Hey gang-
    > >=20
    > > My wife and I finally retired our SCH8500s yesterday and got two new
    > > A680s. A day later, they still are unable to connect to any Vision
    > > services (yes, we switched from the old Wireless Web to Vision when we
    > > bought the phones.)
    > >=20
    > > Should it be taking this long for Vision to go active? Thanks!
    > >=20
    > > Dave

    >=20
    > Should be minutes of they do it right. And make sure they adjust the=20
    > billing to start only when your Vision starts working, not when you=20
    > asked for it.
    >=20


    No, Vision takes from a few minutes to four hours. Longer if system=20
    maintenance is in progress on the provisioning systems.

    One day is too long. What happens when you try to use it?

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  6. #6
    O/Siris
    Guest

    Re: How long for Vision to activate?

    In article <1ggk4dd.hj2oxbmfzw72N%
    [email protected]>,=20
    [email protected] says...
    > Thanks gang- it magically went active about 15 minutes ago. Total of
    > about a 24-hour delay.
    >=20
    > Dave
    >=20
    >=20
    >=20


    I'm curious. Did you buy it from a SPCS store?

    The retail systems used to activate phones at 3rd party retailers=20
    like Best Buy seem to love dating everything for the next day.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



  7. #7
    Dave K.
    Guest

    Re: How long for Vision to activate?

    O/Siris <[email protected]Óntpcs.com> wrote:

    > > Thanks gang- it magically went active about 15 minutes ago. Total of
    > > about a 24-hour delay.
    > >

    >
    > I'm curious. Did you buy it from a SPCS store?
    >


    Yes- bought it from an actual SPCS-operated store (Lenox Mall- Atlanta).

    Actually, I need to go back there still, since their computer to
    transfer phonebooks has been down all week. They said that once it's
    back, it'll be possible to transfer the phonebooks from our old Samsung
    SCH8500s to our new Samsung A680s. I dread having to type all that!

    I probably need to call account services too. For one thing, in the
    process, they somehow changed my wife's @sprintpcs.com email address.
    They didn't mess mine up (good thing), but they randomly assigned here
    one, though we've had the same Sprint phone numbers and email addresses
    for about 4 years. Why would they do that?

    Thanks!

    Dave
    --

    Email reply to [email protected] after removing the NOSPAM



  8. #8
    Steven J Sobol
    Guest

    Re: How long for Vision to activate?

    Dave K. <[email protected]> wrote:

    > I probably need to call account services too. For one thing, in the
    > process, they somehow changed my wife's @sprintpcs.com email address.
    > They didn't mess mine up (good thing), but they randomly assigned here
    > one, though we've had the same Sprint phone numbers and email addresses
    > for about 4 years. Why would they do that?


    Did it to my wife too. We had a Kyo 2255 which was not Vision-capable and
    she switched to a P-300 which is a Vision phone, and I think the deal is
    that they provision Vision services automatically upon activation of a new
    Vision phone, because you can *use* it even if you don't pay monthly for it.

    But as far as I know she didn't have an @sprintpcs.com email address before.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  9. #9
    Dave K.
    Guest

    Re: How long for Vision to activate?

    Steven J Sobol <[email protected]> wrote:

    >
    > Did it to my wife too. We had a Kyo 2255 which was not Vision-capable and
    > she switched to a P-300 which is a Vision phone, and I think the deal is
    > that they provision Vision services automatically upon activation of a new
    > Vision phone, because you can *use* it even if you don't pay monthly for it.
    >
    > But as far as I know she didn't have an @sprintpcs.com email address before.
    >


    Yep, my wife and I both used the old Wireless Web with our SCH8500s, and
    we both had longstanding @sprintpcs.com email addresses. Fortunately
    they didn't mess up my email address when switching to Vision, but hers
    is gone.

    I just got off the phone with Vision support, and even they can't give
    her back her old email address. They get the same error message that I
    do when I try to do it online- they get a message that that email
    address is already in use. Of course it is- by my wife- but she can no
    longer access it! When she logs into PCS mail, it takes her to the new
    email account that they randomly assigned!

    Oh well- she said she'll think of some new address and maybe we can
    change it to that.

    Dave

    --

    Email reply to [email protected] after removing the NOSPAM



  10. #10
    Røbert M.
    Guest

    Re: How long for Vision to activate?

    In article
    <1ggm3er.1ct8jxl1r7n462N%[email protected]>,
    [email protected] (Dave K.) wrote:

    > Steven J Sobol <[email protected]> wrote:
    >
    > >
    > > Did it to my wife too. We had a Kyo 2255 which was not Vision-capable and
    > > she switched to a P-300 which is a Vision phone, and I think the deal is
    > > that they provision Vision services automatically upon activation of a new
    > > Vision phone, because you can *use* it even if you don't pay monthly for it.
    > >
    > > But as far as I know she didn't have an @sprintpcs.com email address before.
    > >

    >
    > Yep, my wife and I both used the old Wireless Web with our SCH8500s, and
    > we both had longstanding @sprintpcs.com email addresses. Fortunately
    > they didn't mess up my email address when switching to Vision, but hers
    > is gone.
    >
    > I just got off the phone with Vision support, and even they can't give
    > her back her old email address. They get the same error message that I
    > do when I try to do it online- they get a message that that email
    > address is already in use. Of course it is- by my wife- but she can no
    > longer access it! When she logs into PCS mail, it takes her to the new
    > email account that they randomly assigned!
    >
    > Oh well- she said she'll think of some new address and maybe we can
    > change it to that.
    >
    > Dave


    Call back, and insist they escalate. If they can not correct their error
    call Executive Services and demand compensation for the grief of
    changing email addresses involuntarily. (817) 215-3150



  11. #11
    O/Siris
    Guest

    Re: How long for Vision to activate?

    In article <1ggm3er.1ct8jxl1r7n462N%
    [email protected]>,=20
    [email protected] says...
    > Steven J Sobol <[email protected]> wrote:
    >=20
    > >=20
    > > Did it to my wife too. We had a Kyo 2255 which was not Vision-capable a=

    nd
    > > she switched to a P-300 which is a Vision phone, and I think the deal i=

    s
    > > that they provision Vision services automatically upon activation of a =

    new
    > > Vision phone, because you can *use* it even if you don't pay monthly fo=

    r it.
    > >=20
    > > But as far as I know she didn't have an @sprintpcs.com email address be=

    fore.
    > > =20

    >=20
    > Yep, my wife and I both used the old Wireless Web with our SCH8500s, and
    > we both had longstanding @sprintpcs.com email addresses. Fortunately
    > they didn't mess up my email address when switching to Vision, but hers
    > is gone.
    >=20
    > I just got off the phone with Vision support, and even they can't give
    > her back her old email address. They get the same error message that I
    > do when I try to do it online- they get a message that that email
    > address is already in use. Of course it is- by my wife- but she can no
    > longer access it! When she logs into PCS mail, it takes her to the new
    > email account that they randomly assigned!
    >=20
    > Oh well- she said she'll think of some new address and maybe we can
    > change it to that.
    >=20
    > Dave
    >=20
    >=20


    Once an email account is deleted from a Vision subscription, the name=20
    is put into a sort of "hold" database for (I think) 30 days. After=20
    that, if no one else tries to take it, you may be able to get it=20
    back.

    --=20
    R=D8=DF
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them



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