Goodbye, Verizon...

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> Mike <[email protected]> wrote:
>
> > On Thu, 08 Jul 2004 10:50:38 -0500, Steven J Sobol
> > <[email protected]> wrote:
> >
> > >In alt.cellular Robert M. <[email protected]> wrote:
> > >> On Wed, 7 Jul 2004, Steven J Sobol, Trying to convince himself he
did
> > >> the right thing
> > >
> > >Don't bother going there. The SPCS regulars know you currently have a
boner
> > >for Cingular, and that's fine.
> >
> > I'm confused...is Phillipe pushing Cingular, AT&T or Sprint PCS? He
> > seems to bounce between the three depending on what mood he's in...
>
> Unlike the SprintPCS apologists, I just tell it like it is, rather the
> color the truth.

You avoid the truth at every opportunity possible, which would explain your
total avoidance of my posts. When the truth arrives in one of your threads,
you fly like the wind, never to be heard from again.

>
> The unvarnished truth:
>
> J.D. Power for the 3rd straight year has rated SprintPCS worst for
> customer service.

They all suck (according to your precious survey)- what's your point?

---

› See More: Goodbye, Verizon...

In article <[email protected]>, Notan <[email protected]>
wrote:

> "Robert M." wrote:
> >
> > In article <[email protected]>,
> > Mike <[email protected]> wrote:
> >
> > > On Thu, 08 Jul 2004 10:50:38 -0500, Steven J Sobol
> > > <[email protected]> wrote:
> > >
> > > >In alt.cellular Robert M. <[email protected]> wrote:
> > > >> On Wed, 7 Jul 2004, Steven J Sobol, Trying to convince himself he did
> > > >> the right thing
> > > >
> > > >Don't bother going there. The SPCS regulars know you currently have a
> > > >boner
> > > >for Cingular, and that's fine.
> > >
> > > I'm confused...is Phillipe pushing Cingular, AT&T or Sprint PCS? He
> > > seems to bounce between the three depending on what mood he's in...
> >
> > Unlike the SprintPCS apologists, I just tell it like it is, rather the
> > color the truth.
> >
> > The unvarnished truth:
> >
> > J.D. Power for the 3rd straight year has rated SprintPCS worst for
> > customer service.
>
> I hear a voice, similar to my father's, when I was a kid,
> saying, "It's not what you say, but the tone you say it in."

OK, how's this:

FOR THE 3rd STRAIGHT YEAR. J.D. POWER
HAS RATED SPRINTPCS WORST IN CUSTOMER SERVICE.

http://tinyurl.com/2coru

"Robert M." wrote:
>
> In article <[email protected]>, Notan <[email protected]>
> wrote:
>
> > "Robert M." wrote:
> > >
> > > In article <[email protected]>,
> > > Mike <[email protected]> wrote:
> > >
> > > > On Thu, 08 Jul 2004 10:50:38 -0500, Steven J Sobol
> > > > <[email protected]> wrote:
> > > >
> > > > >In alt.cellular Robert M. <[email protected]> wrote:
> > > > >> On Wed, 7 Jul 2004, Steven J Sobol, Trying to convince himself he did
> > > > >> the right thing
> > > > >
> > > > >Don't bother going there. The SPCS regulars know you currently have a
> > > > >boner
> > > > >for Cingular, and that's fine.
> > > >
> > > > I'm confused...is Phillipe pushing Cingular, AT&T or Sprint PCS? He
> > > > seems to bounce between the three depending on what mood he's in...
> > >
> > > Unlike the SprintPCS apologists, I just tell it like it is, rather the
> > > color the truth.
> > >
> > > The unvarnished truth:
> > >
> > > J.D. Power for the 3rd straight year has rated SprintPCS worst for
> > > customer service.
> >
> > I hear a voice, similar to my father's, when I was a kid,
> > saying, "It's not what you say, but the tone you say it in."
>
> OK, how's this:
>
> FOR THE 3rd STRAIGHT YEAR. J.D. POWER
> HAS RATED SPRINTPCS WORST IN CUSTOMER SERVICE.
>
> http://tinyurl.com/2coru

Different words, same tone.

Is it that you CAN'T learn or WON'T learn?

Notan

In alt.cellular Mike <[email protected]> wrote:
> On Thu, 08 Jul 2004 10:50:38 -0500, Steven J Sobol
> <[email protected]> wrote:
>
>>In alt.cellular Robert M. <[email protected]> wrote:
>>> On Wed, 7 Jul 2004, Steven J Sobol, Trying to convince himself he did
>>> the right thing
>>
>>Don't bother going there. The SPCS regulars know you currently have a boner
>>for Cingular, and that's fine.
>
> I'm confused...is Phillipe pushing Cingular, AT&T or Sprint PCS? He
> seems to bounce between the three depending on what mood he's in...

No, he can't stand Sprint, he supposedly got screwed by AT&T and he is
currently shilling for Cingular.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

"Notan" <[email protected]> wrote in message
news:[email protected]...
> "Robert M." wrote:
<snipped>

> > OK, how's this:
> >
> > FOR THE 3rd STRAIGHT YEAR. J.D. POWER
> > HAS RATED SPRINTPCS WORST IN CUSTOMER SERVICE.
> >
> > http://tinyurl.com/2coru
>
> Different words, same tone.
>
> Is it that you CAN'T learn or WON'T learn?
>
> Notan

Third answer ... He's a masochist ... and a liar. Always complains about
SPCS, yet continues service with them. He thinks that if he continues his
diatribe here, that he's going to bring SPCS down ...

Bob

In article <[email protected]>, Notan <[email protected]>
wrote:

...

Are you not accepting how B A D Sprint PCS is?

http://tinyurl.com/2coru


Always rated worst for Customer Service

"Robert M." wrote:
>
> In article <[email protected]>, Notan <[email protected]>
> wrote:
>
> ..
>
> Are you not accepting how B A D Sprint PCS is?
>
> http://tinyurl.com/2coru
>
> Always rated worst for Customer Service

For me, coverage has been good, I've had no major problems with CS...

If it's as bad as you claim, how come I'm not seeing it?

Notan

In article <[email protected]>, Notan <[email protected]>
wrote:

> "Robert M." wrote:
> >
> > In article <[email protected]>, Notan <[email protected]>
> > wrote:
> >
> > ..
> >
> > Are you not accepting how B A D Sprint PCS is?
> >
> > http://tinyurl.com/2coru
> >
> > Always rated worst for Customer Service
>
> For me, coverage has been good, I've had no major problems with CS...
>
> If it's as bad as you claim, how come I'm not seeing it?

You sir, are in denial.

"Robert M." wrote:
>
> In article <[email protected]>, Notan <[email protected]>
> wrote:
>
> > "Robert M." wrote:
> > >
> > > In article <[email protected]>, Notan <[email protected]>
> > > wrote:
> > >
> > > ..
> > >
> > > Are you not accepting how B A D Sprint PCS is?
> > >
> > > http://tinyurl.com/2coru
> > >
> > > Always rated worst for Customer Service
> >
> > For me, coverage has been good, I've had no major problems with CS...
> >
> > If it's as bad as you claim, how come I'm not seeing it?
>
> You sir, are in denial.

Very good.

Kinda like "Do you still beat your wife?"

Notan

In article <[email protected]>, Notan <[email protected]>
wrote:

> "Robert M." wrote:
> >
> > In article <[email protected]>, Notan <[email protected]>
> > wrote:
> >
> > > "Robert M." wrote:
> > > >
> > > > In article <[email protected]>, Notan <[email protected]>
> > > > wrote:
> > > >
> > > > ..
> > > >
> > > > Are you not accepting how B A D Sprint PCS is?
> > > >
> > > > http://tinyurl.com/2coru
> > > >
> > > > Always rated worst for Customer Service
> > >
> > > For me, coverage has been good, I've had no major problems with CS...
> > >
> > > If it's as bad as you claim, how come I'm not seeing it?
> >
> > You sir, are in denial.
>
> Very good.
>
> Kinda like "Do you still beat your wife?"
>
> Notan

Or like, do you still think SprintPCS is getting better?


Nice try. SprintPCS is worst.

http://tinyurl.com/2coru

Steven J Sobol <[email protected]> wrote in message news:<[email protected]>...
> Well, the unthinkable has happened.
>
> After nearly four years as a mostly-quite-satisfied Verizon Wireless customer,
> I'm cancelling the service as soon as my contract ends, and porting my number
> to Sprint PCS.
>
> Background:
>
> I live in Southern California, in the Mojave Desert. I have had
> continuous dropped-call problems at the intersection of Bear Valley
> Road and Hesperia Road on the Hesperia/Victorville border; ironically,
> the Victor Valley Town Square shopping center is at this intersection,
> and that's where the Verizon Wireless Victorville retail store is.
>
> I kept reporting the problems for months with no resolution, to find
> out later that the ticket I requested opened was closed with no
> communication. (VZW policy is that tech support is supposed to call
> you back if you open a ticket, and I didn't hear from them for months.
> They apparently ran some tests and didn't find any problems, or at
> least that's what I was told.) I have also had some problems on
> Highway 18 in Apple Valley, near Navajo Road - but I never followed up
> on those problems and they aren't the reason I cancelled. The primary
> reason is the lack of support on the repair issue, and the time it has
> taken to fix - and supposedly the problem has been fixed, but I don't
> know for sure. (And never will, either.)
>
> I live in Apple Valley, CA, in the northeast corner of town. The
> terrain in my neighborhood is quite hilly, and it's also quite hilly
> in the Marianas, the foothills that sit between southern Apple Valley
> and the San Bernardino Mountains. Providing any kind of radio service
> is tough - I've discussed doing 802.11x wireless Internet service with
> people here recently, and you have to be careful where you put the
> towers (although I am now partnered with a local ISP that IS doing
> wireless). Providing cellular service has to be tricky too, and I'm
> *just* outside Verizon coverage at my house. Sometimes I can get a
> good signal, sometimes not; I often had problems receiving calls on
> VZW, as well as problems with the phone not de-registering from the
> network properly when I turned it off, because it couldn't FIND the
> network (with the result that my callers still had to wait six rings
> to go to voicemail when they should have gone direct to VM). If I forced
> my VZW phone to analog, I *could* make a call without fail, except when
> the analog cells were filled up, which was actually pretty often.
>
> Now, if I was to estimate about 1,000 people living in the immediate
> area, I think I'd be guessing high. And you can look north from my
> house towards Barstow and see miles of NOTHING except maybe one house
> every half-mile or so. Given that, I can't fault Verizon for not
> improving coverage in the neighborhood around my house, because they'd
> be spending an assload of money on an area where they may only have a
> few customers. I imagine that it's unlikely that they'd recoup their
> expenditures. Yet Sprint PCS, the carrier world-renowned for "only covering
> big cities and the major highways," has coverage here. Good, *solid*
> coverage.
>
> Having experienced all of this, I have come up with a theory.
>
> You see, the Victor Valley -- Victorville, Apple Valley, and a group
> of about four or five other towns in the immediate area -- has a
> population of, mmm, probably about a quarter million people. Maybe
> 300,000. But we're in the Los Angeles market. Of course, Los Angeles,
> which is 90 miles away (a 1.5-hour to 2-hour drive if traffic is
> light), is the second-largest city in the US, and the metro area has a
> population of several million people. Given this, and given my
> experiences with VZW since moving here, I have come to assume that
> Victorville is the bastard child here.
>
> I call this the Akron, Ohio syndrome. I have spoken in private email
> with someone else from the Verizon newsgroup to whom I mentioned that
> my VZW service was outstanding when I lived in Cleveland. Well,
> Akron's about 30 miles south of Cleveland and is much smaller.
> Cleveland hovers around #25 in terms of population... I forget where
> Akron ranks, but you're talking about MAYBE a couple hundred thousand
> people compared to 1 .25 to 1.5 million in the Cleveland metro. And
> this person told me they were having significant problems in DOWNTOWN
> Akron, out near the UA campus - not exactly a rural area, and not a
> place where a cell user should have trouble.
>
> And yet ANOTHER example... My sister-in-law and her husband were
> stationed at Fort Campbell until recently. Now she is back in college,
> but he landed a job at the base, so they still live in the area. Fort
> Campbell literally straddles the KY/TN state line - part of it is in
> Elizabethtown, KY and part is in Clarksville, TN. Apparently VZW
> doesn't work too well out there either. And Clarksville would be
> ANOTHER medium-size town close to a large population center: it's
> 20-30 miles from Nashville.
>
> It's rather disappointing.
>
> So I activated my second line with Sprint on Friday*, and they sent me
> a cool silver Samsung SPH-A660 (the "VI660" is what Sprint calls it), a tri-
> mode phone, for $30 plus tax, with a two-year contract and a commitment to try
> PCS Vision for free for two months. (The 660 is much like the SCH-A650
> model that Verizon sells, but with some really cool features like
> Voice Digit Dial - which is why I got the phone - and voice menus and
> traditional voice dialing that in most cases DON'T REQUIRE TRAINING
> THE PHONE! Plus, of course, since it's a Sprint phone it supports PCS
> Vision apps written in Java as opposed to Qualcomm's Binary Runtime
> Environment for Wireless [BREW], which Verizon uses. I like that too,
> for reasons that are irrelevant to this post...)
>
> It was $45.50 out the door because they charge tax on the retail price
> of the phone (in this case, $199). I didn't have to pay for next-day
> shipping, though.
>
> My VZW contract ends on August 17th, and I've been issued enough
> customer-satisfaction credits by Verizon that I probably won't owe
> them any money, since I dropped my plan to the $15/25 minute emergency
> plan a couple weeks ago. That's one thing that has been cool recently:
> Verizon has been acknowledging my problems and offering service
> credits. I even got a month free a couple months ago. Quite frankly,
> however, I'd rather have the service work all the time than have to
> call in and whine about problems. Not that I mind free wireless
> service, but it's useless if the calls don't go through.
>
> Another issue is that I did switch down to the $15/month/25-minute
> emergency plan for $15 from my $59.95 America's Choice 800 plan, but then
> I was told I'd still owe the AC balance for the current month
> and had to wait 30 days for the new rate to kick in. Keep in mind that
> at this point, I'd be paying $59.95, not $15, for 25 minutes/month and
> no nights/weekends or in-network calling. (I could have gotten the
> emergency plan with 200 N/W minutes but it would have required a
> contract extension.) What complete *crap.* On the hook for $60 for a
> $15 plan. Bite me, VZW. I'd been relatively patient until I heard
> this, but hearing it *really* pissed me off. I generally have no issues
> with most of their policies, but that one has TURN THE CUSTOMER UPSIDE
> DOWN AND SHAKE HIM UNTIL HIS MONEY FALLS OUT OF HIS POCKET written all
> over it. Apparently, the "screw-the-customer" attitude exists somewhere
> relatively high-up within VZW, wherever policies like this are cooked up...
>
> What I'm getting with Sprint PCS that I wasn't getting with Verizon:
>
> 1. Wireless service that actually works when and where I need it to work.
>
> 2. Wireless service that actually works when and where I need it to work.
>
> 3. Wireless service that actually works when and where I need it to work.
>
> 4. Wireless service that actually works when and where I need it to work.
>
> 5. Wireless service that actually works when and where I need it to work.
>
> 6. Unlimited PCS to PCS calling, which because I have lots of family and
> friends on Sprint, will save me much more than the $5/month I'm paying for it.
>
> 7. Flat-rate unlimited web browsing and download time through PCS
> Vision for $15 per month (ringtones and screensavers and apps are
> charged individually if purchased from Sprint, but the downloads don't
> cost extra if I go to a free site and send content to my phone).
> Includes a monthly download credit for content I buy from Sprint, or I
> can pay $10 if I don't want the download credit.
>
> 8. Flat-rate unlimited text messaging - something I really, really
> wanted to have when I used text messaging on my Verizon phones. This
> will finally make it practical to receive network outage notices,
> notices about my servers going down, etc., to my cell phone as I will
> not have to worry about counting messages. With Vision, 100 text
> messages/month are free or unlimited would be $5/month. ($5 and $10
> without Vision.)
>
> 9. A Samsung 660, although okay, I'll concede that I could have gotten
> almost the same phone from Verizon.
>
> 10. Slightly lower monthly access fees on PCS Free and Clear than on
> Verizon's equivalent plan (America's Choice). Plus, they're running a
> promotion, an Area Wide plan that covers CA and NV (just like VZW's
> local plans), 1000 minutes for $45, and since I am not planning on
> travelling for a while i might sign up for it and switch back to F&C
> later.
>
> 11. Wireless service that actually works when and where I need it to work.
>
> 12. Wireless service that actually works when and where I need it to work.
>
> 13. Wireless service that actually works when and where I need it to work.
>
> 14. Wireless service that actually works when and where I need it to work.
>
> 15. Wireless service that actually works when and where I need it to work.
>
> I'll still hang out in alt.cellular.verizon, but no longer as a
> customer...
>
> OBTW, General Lee in the Verizon newsgroup suggested cancelling right
> away and disputing the $175 ETF on the basis that "we paid what we
> would have owed and you suffered no losses." I think it could work,
> but Sarah and I decided to take the safe route and just stick it out
> for another five weeks or so. My Verizon number goes to voice mail
> right now, as does my toll-free number which forwards to my cell
> phone. I check VM several times a day and will port my VZW number to
> Sprint at end-of-contract. Not the most convenient option, but
> definitely the safest.
>
> *sigh* VZW... what happened to the wonderful relationship we had? You seem
> to have dropped the ball. The service was great when I lived in Ohio...
>
> --SJS
>
> *I've been an SPCS customer since the end of '01. My wife's phone is, and
> always has been a Sprint phone.

Steve, I know Sprint recently activated a new tower in Victorville but
I'm still waiting for the two planned towers along Hwy 395 North of
Adelanto and South of Hwy 58. Once they get that coverage up and
running (which I hear is only about 4 or 5 months away) they will have
coverage just about everywhere I go.

By the way does your Vi660 have the new hardware and software
verisons? The original batch had some problems so they revised the
hardware on the newere batches.

"Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> "Roger Binns" <[email protected]> wrote in message
> news:[email protected]...
> > Steven J Sobol wrote:
> > > Like Verizon, Sprint discourages tethered laptop use. You're supposed to
> > > pay the $70-80 per month for a separate unlimited Vision plan and an
> aircard.
> > > Perhaps unlike Verizon, as some of the SPCS newsgroup regulars will tell
> you,
> > > Sprint will unofficially look the other way if you don't use your $15
> unlimited
> > > Vision option too often for laptop usage.
> >
> > I recall reading somewhere that Sprint charges to do ESN swaps. Do you
> know
> > if that is the case? Do you actually use multiple phones/devices with the
> > same account?
> >
> > Roger
>
> They stopped charging for ESN changes at least a year ago, and maybe up to
> 18 months ago.
>
> Bob

I have never been charged for an ESN swap.

"Robert M." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>, Notan <[email protected]>
> wrote:
>
> ..
>
> Are you not accepting how B A D Sprint PCS is?
>
> http://tinyurl.com/2coru
>
>
> Always rated worst for Customer Service

Tell me Phillipe ... do you get an erection everytime you post this?

Just curious ... as you really have a hard on for JD Powers ...

Bob

In alt.cellular Larry Thomas <[email protected]> wrote:

>> They stopped charging for ESN changes at least a year ago, and maybe up to
>> 18 months ago.

We just bought a phone off eBay for my wife a few months ago. We were not
charged to do an ESN swap.

--
JustThe.net Internet & New Media Services, http://JustThe.net/
Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
PGP Key available from your friendly local key server (0xE3AE35ED)
Apple Valley, California Nothing scares me anymore. I have three kids.

In article <rmarkoff-B6AFC7.13283109072004
@news05.east.earthlink.net>, [email protected] says...
> Unlike the SprintPCS apologists, I just tell it like it is, rather the=20
> color the truth.
>=20

You mean like you said July 4th was not unlimited, even though it was=20
on a Sunday?

Typically dishonest of you, liar.

--=20
R=D8=DF
O/Siris
I work for Sprint PCS
I *don't* speak for them