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  1. #1
    RÝbert M.
    Guest
    2002, 2003, and again for 2004

    SprintPCS rates worst for Customer Service.


    <http://story.news.yahoo.com/news?tmp...u=/cmp/2004070
    9/tc_cmp/22104431&sid=95573432>


    For those reading this with Outlook Express:

    http://tinyurl.com/2coru

    J.D. Power again rates SprintPCS worst for Customer Service.

    http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3


    And for the blind SprintPCS apologists that will lamely try to
    say its JD Power thats the problem... read this:

    http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp



    See More: Third year in a row - SprintPCS worst customer service




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: Third year in a row - SprintPCS worst customer service

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    "R?bert M." <[email protected]> wrote:
    >
    > And for the blind SprintPCS apologists that will lamely try to
    > say its JD Power thats the problem... read this:
    >
    > http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp


    Yippee! Will you just leave Sprint PCS now? Pay your ETF and go. Be
    gone. You hate them; you can't stand their customer service; you can't
    stand their maps; you can't stand their coverage; you can't stand there
    *; that covers everything. Just just get out of here.

    - --

    Thomas T. Veldhouse
    Key Fingerprint: 2DB9 813F F510 82C2 E1AE 34D0 D69D 1EDC D5EC AED1

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  3. #3
    Larry Thomas
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    "RÝbert M." <[email protected]> wrote in message news:<[email protected]>...
    > 2002, 2003, and again for 2004
    >
    > SprintPCS rates worst for Customer Service.
    >
    >
    > <http://story.news.yahoo.com/news?tmp...u=/cmp/2004070
    > 9/tc_cmp/22104431&sid=95573432>
    >
    >
    > For those reading this with Outlook Express:
    >
    > http://tinyurl.com/2coru
    >
    > J.D. Power again rates SprintPCS worst for Customer Service.
    >
    > http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3
    >
    >
    > And for the blind SprintPCS apologists that will lamely try to
    > say its JD Power thats the problem... read this:
    >
    > http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp



    Well even though they still ranked them last Sprint has better
    customer service now than they did last year and the year before. No
    question about it. I heard 20/20 (West Coast 10PM on ABC) is going to
    be about wireless comparisons tonight so it will be interesting to see
    what they come up with.



  4. #4
    RÝbert M.
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    In article <[email protected]>,
    [email protected] (Larry Thomas) wrote:

    > Well even though they still ranked them last Sprint has better
    > customer service now than they did last year and the year before. No
    > question about it.


    Sure, and thats why they still rate last.

    get real.



  5. #5
    Scott Stephenson
    Guest

    Re: Third year in a row - SprintPCS worst customer service


    "RÝbert M." <[email protected]> wrote in message
    news:rmarkof[email protected]
    > In article <[email protected]>,
    > [email protected] (Larry Thomas) wrote:
    >
    > > Well even though they still ranked them last Sprint has better
    > > customer service now than they did last year and the year before. No
    > > question about it.

    >
    > Sure, and thats why they still rate last.
    >
    > get real.


    Yeah- why should we listen to users. Your survey makes them all liars.

    You are the one who needs to get real.





  6. #6
    Steven J Sobol
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    "R?bert M." <[email protected]> wrote:
    > In article <[email protected]>,
    > [email protected] (Larry Thomas) wrote:
    >
    >> Well even though they still ranked them last Sprint has better
    >> customer service now than they did last year and the year before. No
    >> question about it.

    >
    > Sure, and thats why they still rate last.


    Hm. If you go to JDPower.com and check out the ratings in each region
    of the US, there are always one or two carriers that scored *lower*.

    URL posted in the thread "Worst, eh?" (might not have made it to your
    news server yet; I just posted it a couple minutes ago).

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  7. #7
    Steven J Sobol
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    Scott Stephenson <[email protected]> wrote:

    >> Sure, and thats why they still rate last.
    >>
    >> get real.

    >
    > Yeah- why should we listen to users. Your survey makes them all liars.


    JD Power surveys customers, and I'm willing to believe that Sprint isn't
    the best. However, in some areas Sprint does real well. Check out the
    Southwest ratings:

    http://www.jdpower.com/cc/telecom/jd...d.jsp?s=2&v1=5

    That doesn't look like "worst" to me.

    I'll be the first to concede that Sprint isn't right for everyone, but
    apparently users in Phillipe's backyard like Sprint quite a bit. They
    don't do as well in some other parts of the coutnry.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  8. #8
    Bob Smith
    Guest

    Re: Third year in a row - SprintPCS worst customer service


    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]
    > Scott Stephenson <[email protected]> wrote:
    >
    > >> Sure, and thats why they still rate last.
    > >>
    > >> get real.

    > >
    > > Yeah- why should we listen to users. Your survey makes them all liars.

    >
    > JD Power surveys customers, and I'm willing to believe that Sprint isn't
    > the best. However, in some areas Sprint does real well. Check out the
    > Southwest ratings:
    >
    > http://www.jdpower.com/cc/telecom/jd...d.jsp?s=2&v1=5
    >
    > That doesn't look like "worst" to me.
    >
    > I'll be the first to concede that Sprint isn't right for everyone, but
    > apparently users in Phillipe's backyard like Sprint quite a bit. They
    > don't do as well in some other parts of the coutnry.


    I look at the overall ratings @
    http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
    SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
    again how SPCS ranked worst in JD Powers?

    Bob





  9. #9
    Steven J Sobol
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    Bob Smith <[email protected]> wrote:
    > I look at the overall ratings @
    > http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
    > SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
    > again how SPCS ranked worst in JD Powers?


    Are those regional rankings? Supposedly T-Mobile ranked first nationwide
    this year.

    --
    JustThe.net Internet & New Media Services, http://JustThe.net/
    Steven J. Sobol, Geek In Charge / 888.480.4NET (4638) / [email protected]
    PGP Key available from your friendly local key server (0xE3AE35ED)
    Apple Valley, California Nothing scares me anymore. I have three kids.



  10. #10
    John S.
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    >Are those regional rankings? Supposedly T-Mobile ranked first nationwide
    >this year.


    Bob's URL took us to an overall rating. T-Mobile ranked quite a bit higher in
    customers satisfaction when contacting Customer Support (611).

    --
    John S.
    e-mail responses to - john at kiana dot net



  11. #11
    RÝbert M.
    Guest

    Re: Third year in a row - SprintPCS worst customer service

    In article <[email protected]>,
    [email protected]pamfree (John S.) wrote:

    > >Are those regional rankings? Supposedly T-Mobile ranked first nationwide
    > >this year.

    >
    > Bob's URL took us to an overall rating. T-Mobile ranked quite a bit higher in
    > customers satisfaction when contacting Customer Support (611).


    and SprintPCS ranks worst:

    http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3



  12. #12
    TheDoc
    Guest

    Re: Third year in a row - SprintPCS worst customer service


    "RÝbert M." <[email protected]> wrote in message
    news:[email protected]
    > 2002, 2003, and again for 2004
    >
    > SprintPCS rates worst for Customer Service.
    >
    >
    > <http://story.news.yahoo.com/news?tmp...u=/cmp/2004070
    > 9/tc_cmp/22104431&sid=95573432>
    >
    >
    > For those reading this with Outlook Express:
    >
    > http://tinyurl.com/2coru
    >
    > J.D. Power again rates SprintPCS worst for Customer Service.
    >
    > http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3
    >
    >
    > And for the blind SprintPCS apologists that will lamely try to
    > say its JD Power thats the problem... read this:
    >
    > http://www.jdpower.com/cc/telecom/ab...ut_ratings.asp


    Interesting.. but I have had excellent CS from them.. and they always
    fix the problem, even if it's not fixed on the first request..
    OTOH.. some of their coverage sucks.. but in the most part the're ok..
    Better the devil you know !!!






  13. #13

    Re: Third year in a row - SprintPCS worst customer service

    On Sat, 10 Jul 2004 02:48:23 GMT, "Bob Smith"
    <[email protected]> wrote:


    >
    >I look at the overall ratings @
    >http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
    >SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
    >again how SPCS ranked worst in JD Powers?


    http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4
    Deb



  14. #14

    Re: Third year in a row - SprintPCS worst customer service

    On Sat, 10 Jul 2004 02:48:23 GMT, "Bob Smith"
    <[email protected]> wrote:


    >
    >I look at the overall ratings @
    >http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
    >SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
    >again how SPCS ranked worst in JD Powers?


    This link was for network call quality. The link

    http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=4

    rates the Customer Care quality.

    >
    >Bob
    >


    Deb



  15. #15

    Re: Third year in a row - SprintPCS worst customer service

    On Fri, 09 Jul 2004 23:26:17 -0500, Steven J Sobol
    <[email protected]> wrote:

    >Bob Smith <[email protected]> wrote:
    >> I look at the overall ratings @
    >> http://www.jdpower.com/cc/telecom/jd...s/Find.jsp?s=3 and see
    >> SPCS has three balls, where in Alltel and T-Mobile has 2 balls. So, tell me
    >> again how SPCS ranked worst in JD Powers?

    >
    >Are those regional rankings? Supposedly T-Mobile ranked first nationwide
    >this year.


    The regional ratings show Sprint ranking among the lowest in about
    half the country.

    Deb



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